Complaints

This profile includes complaints for JDBNOW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  J.D. Byrider

  777 Canton Rd Akron, OH 44312-2606

  
• 

  JDBNOW

  1810 W 4th St Ontario, OH 44906-1706

  
• 

  JDBNOW

  4536 Cleveland Rd Wooster, OH 44691-1106

  
• 

  JDBNOW

  3420 N Ridge E Ashtabula, OH 44004-4312

  
• 

  JDBNOW

  3000 Tuscarawas St W Canton, OH 44708-4138

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with stating that I didnt make certain payments or had full coverage when I sent everything over to *** from Byrider in ************! On top of this his attitude is ridiculous! I always make my payments on time! They even got an extra 1000 out of my tax money! These people are crooks! Im a good person I just dont understand why people treat people like this not when I make my payments and not properly informed about insurance and Im still getting charged for Cpi

  

  Business Response

  Date: 06/23/2025

  June 23, 2025

  
  BBB
  **********************************************
  ***************
   Phone: *************
  
   Re: Complaint ID  ******** ***** ******
  To whom it may concern:
  
  Thank you in advance for your time and efforts regarding these matters.
  
  In the case of ***** ******* it is our policy to fully investigate any and all customer complaints and/or concerns in a timely matter with the intent of an amicable resolution.
  
  In regards to Ms. ******* on May 12, 2025 we received a cancellation notice from Ms ******************************* Due to her contract obligation with **** she is required to carry full coverage auto insurance with a minimum $500 deductible. At the time of cancellation CNAC enforced ******************************* on her contract in which she made 2 bi-weekly payments before she chose to reinstate her full coverage insurance with Geico.  At the time of reinstatement the policy we received had a $1000 deductible that didnt meet the finance contract obligation.  Once we received the corrected deductible from Geico CNAC proceeded to cancel Ms. ******* collateral protection policy, and the $54.00 payment was refunded to her finance contract.
  
  **** prides themselves in helping people establish and reestablish a good credit rating.
  
   We are open to communicate and look forward to hearing from her to resolve any further issues.
  
  At JD Byrider/CNAC we feel that we go above and beyond in every aspect of our business and pride ourselves based on our customer satisfaction.  If there is any further assistance we can be in these matters, please do not hesitate to contact us immediately.
  
  Sincerely,
  
  ***** ******* .D Byrider | CNAC

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my car into service three weeks ago and they are dragging there feet about returning my vehicle even though they say it is done being repaired so Im paying for a car I am not in possession of.

  

  Business Response

  Date: 05/16/2025

  We were able to get our guest back into his car yesterday. This was an accident claim that took some time to gather parts as well as some extensive labor required to complete the job. Sometimes these repairs take longer than anticipated and we apologize for the delay.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying 500 dollars every two weeks for a 2009 Camry. I had it for 2 years. It was totaled in an accident and when it came around for insurance to pay out, the insurance bought it out but jdb told me to go *** myself and that I still had to pay off the loan even though the paycheck paid off the car. I now have 4k car loan that’s been charged off as “bad debt” and I was the co-signer sitting on my credit. Make it make sense.

  

  Business Response

  Date: 10/29/2024

  This is not a customer of our Ohio franchise location and therefore we do not have access to the account. Please forward to ***************************

  Customer Answer

  Date: 10/29/2024

   I am rejecting this response because:
  Just because my address isn’t from Ohio, doesn’t mean that I didn’t deal with the akron ohio business. Moving is a thing. I can pull out documents if needed. Picture proof if needed. 
  one of the ladies I dealt with her name was *** ****. 
  
  

  

  Business Response

  Date: 10/29/2024

  *** ******* was the co buyer on the account for the 2009 Toyota Camry VIN : *****************, and was the main point of contact throughout the period of which the contract was active.  The contract took effect 11/23/2019 and the contractual payments were $195.34 bi weekly.  On 2/2/2021 we were notified by *** ******* that she was driving the vehicle when it was involved in an accident.   On 2/8/2021 the vehicle was deemed to be a total loss.  The balance of the loan at the time of loss was $11,242.23, a refund of her service agreement was applied in the amount of $1,613.33, as well as the insurance check in the amount of $5,000, leaving a deficiency balance of $4,628.90.

  *** ******* informed us at that time that she had already purchased another vehicle and that she would not be paying her deductible of $500.  Multiple attempts and offers were made to settle the account between 2/10/2021 and 5/1/2021 which were refused by *** *****.  The current credit reporting reflects the most accurate and up to date information.

  Customer Answer

  Date: 10/29/2024

   I am rejecting this response because:
  I’ve tried contacting the company multiple times in the past years to settle it and was told tough luck by whoever was there. So please don’t say I didn’t try to settle it. 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Jd byrider in March car has basically been in the shop for almost 5months and they still want me to make payments and I been caughting ***** I ask for a extension and they deny me and talk to me like trash..

  

  Business Response

  Date: 10/27/2024

  We have been in contact with Ms. ****** and worked diligently to resolve her issues. Ms. ****** is currently in a loaner car to solve for her transportation issues. We amended her last payment is an attempt to assist financially. The concerns with her car have been difficult to address as the concern is only happening intermittently. These problems create a level of difficulty to diagnose as they do not set any fault codes when they concerns are not currently happening. We will continue to support Ms. ****** in every capacity possible through this diagnosis and repair process.  

  Customer Answer

  Date: 10/27/2024

   I am rejecting this response because:
  Thats the point I dont want to be in a loaner car, I want to be in the car I'm paying for they didn't accumulate my payment im paying for a loaner that I don't want they only giving it to me to shut me up and keep a payment going I have out of town plans that I have to reschedule and cancel because I'm in a loaner car. I have limited mile I can go over they sell unsafe cars that Im paying a ticket for by the police by the way and I'm over it. ITS  been seven months and I have not yet enjoyed my car and at this point I want a newer vehicle or an refund I just take my business to someone who truly cares about customer not just money hungry...They put me in a loaner car  to say I'm in a loaner no I want my vehicle what I'm paying for also they don't even call me and give me updates on my vehicle or nothing my car has been in the shop now for 2weeks and they don't even know what to do they put faulty parts on your vehicle so the problem only lasts but so long. May payment supposed to be 105 but they have been over charging me 120..I just ask for a extension cause before they give me a loaner car I was caughting rides and *****..The second loaner car almost blow up..and they finally give me a okay loaner but it feels like the tire going to pop off..I understand the support but I paying to be in loaners and that's not okay 
  
  

  

  Business Response

  Date: 10/29/2024

  Ms. ******,

  We are working diligently to get the repairs to your car completed urgently and accurately. Unfortunately, as we have discussed with you on the phone these intermittent issues are a bear to diagnose. We finally got the car to act up last night and it is currently in the shop with our best teams working to correct these issues. As you know we do not provide loaner cars and we have agreed to provide you transportation during this time.As far as the payment that you claim that we are overcharging you for I would ask that you refer to your Retail Installment Contract that we went over at the time of purchase and provided you a copy of. Your contractual payment is $236.27 bi-weekly. We are unable to refund you or forgive payments on your account. We are also unable to provide you with a different car however, we are committed to providing you with reliable transportation while fulfilling our contractual obligations under your service contract.

  Again, we are terribly sorry for the inconvenience of your car being in the shop and we will continue to provide solutions and communicate those to you with extreme urgency.

  Kindly,

  **** *******

  Customer Answer

  Date: 10/29/2024

   I am rejecting this response because:
  This is  sad.. yall..feel like a loaner car is a privilege. I WANT My car fixed I want to be able to see my mom that's why I bought the car..I would be more happier if yall keep it real like we dont know how to fix your car..I have given yall a trade in and close to 5000 so far and I suppose to chop it up as a lose...everytime something don't go yall way yall threatening me saying bring the loaner car back or throwing in my face yall don't do loaner cars I wouldn't be in yall loaner cars if yall sold decent used cars so I just want my car what I'm paying for..Please don't have ****** call me unless it's about my car or payments at this point I dont see how she still have a job she's very rude and loud I don't want to deal with her..Thanks have a pleasant day don't want to burn to many bridges!!
  
  

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** **** i
  The jd byrider in Columbus Ohio is fraud for down payments they sell vehicle and sell service contracts and charge a initial fee for service and the vehicle doesn’t run and they never answer the service call or reply back once you get a vehicle they only want payments on time.

  

  Business Response

  Date: 10/08/2024

  This is not a customer of our franchise group and therefore we do not have access to their account. Please send to **************************** 

  Customer Answer

  Date: 10/08/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a car through JD now for a year and a half i pay 422 dollars a month for a car that i paid 14,000 for and is only worth 2,000 dollars this place is scamming people out of money. We don't know the sale price of the car we want till we are signing papers they have lied on my paper work i have signed from them. No wonder you are the only person allowed to go back to sign because then you have no witnesses to attest to the scamming they do here please help me. Attached i have how much i paid for car how much car is worth and my payments made.

  

  Business Response

  Date: 10/08/2024

  I called and left a message to discuss these concerns with our guest. First, the sales price is posted in the sales lobby on the "sales lot posting report". Also, we review the sales price of the vehicle during the sales process prior to the guest going into finance to sign retail installment contracts. We typically only allow a borrower to enter the loan closing out of respect to the buyer(s) privacy and sensitivity to their personal financial information. When requested by a buyer and acknowledgement has been made that the buyer is ok with that data being discussed in front of another individual, we have always made the exception for them to enter the loan closing with our guest. We are aware of the recent service issues and our team has been in contact with the buyer to assist in getting these repairs completed. In the event the clutches within the transmission are bad this would be covered under their extended service agreement.

  Customer Answer

  Date: 10/15/2024

   I am rejecting this response because: he did call me we chatted he ensured me my car was worth more than what i stated which i don't believe i cannot even refinance the car because it's not worth what my loan is. 
  I did have to hang up early i did try to call him back 2x no call backs from him. 

  

  Business Response

  Date: 10/15/2024

  At the time of the return call it happened to be after business hours. If you don't mind, please return call before 6:00 pm and we can finish our discussion

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2015 jeep Cherokee in September 2023. Had to return it to the dealership in June because of a faulty multi-air actuator. Then had to return it again in July for a blown motor. Then September it has a blown transmission and a bad shifter. Also battery was garbage. From June of 2024 until September 2024 the jeep has been in the dealership possession around 30 or 40 days total. Still had to make the payments on it while it sits. Again for the third time, I'm stuck without a car that I still pay for. Talked to the mechanic today and now the car has ECM issues. And God forbid you call the lady at the dealership. After you buy the car you aren't her problem anymore and customer service flies right out the window. I would absolutely cancel this contract if I could. They absolutely sold me a lemon. Time to take accountability. Either cancel the loan or replace the jeep. Do you really stand on great customer service?

  

  Business Response

  Date: 10/02/2024

  To whom it may concern:
  Mr ****** purchased the 2014 Jeep Cherokee on 8/25/2023. During the period from the purchase date until today we have had the car in our service department on 5 different occasions for maintenance.  The financial responsibility of those visits are as follows : The customer paid $84.98, JDBNOW covered $168.00 in good will and $5,140.26 was covered under the customer's service contract.  In June, during the time that we had the customers vehicle for an extended period of time, he was also provided transportation by the dealership. Mr. Cooper's vehicle was dropped off most recently on 9/24/2024 and the repairs needed are covered under the service agreement.  Our service team has been in constant contact with Mr. ****** throughout the process of diagnosis and repair, and pending verification of the repair, is set to pick up his vehicle on 10/3/2024.

  I have called and left a message for Mr. ****** to answer any questions he may have.

  *******
  **** *******
  ************

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 0925/2024 my car shut completely down we had to have it towed to jd byrider where they said they where going to fix it that it was under warranty they said it was a spark plug and coil. We paid them $54.00 for them fixing the problem on 09-27-2025 and on 09-28-2024 the car did the exact same thing and we again have to pay to have it towed to the company and pay them again to fix the issue they said they had fix. I don’t think that it fair what so ever that I had to pay for another tow plus for them to fix it again my daughter has to miss school because I now don’t have a car to take her and now other bills have to be put on hold to pay them now twice and for a 2nd tow that aren’t cheap for them to fix a problem they didn’t fix properly the first time I don’t think I should have to pay that and I want them to refund me the money for their mistakes.

  

  Business Response

  Date: 10/01/2024

  We have the car in our shop today and there was a faulty part that was just installed. We are going to cover the cost of the tow, the repair as well as the deductible for all the troubles. We sincerely apologize for the inconvenience and hope that any assistance is helpful!

   

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've pd on this car from day 1 had nothing but problems with them infact I had to threatened them with an attorney cause the headlights shined in the air till they finally fixed it they don't care about anyone they scam people I had full coverage with them them the car was in an accident they claim I gotta pay 500 for a deductible to fill the claim.its ** me and my wife were told it's to fix the car which was a lie it was totalled

  

  Business Response

  Date: 09/27/2024

  To whom it may concern:

  Mr ****** purchased the 2010 Mazda on May 13, 2022. During the period from the purchase date until today we have had the car in our service department on 6 different occasions for maintenance. The financial responsibility of those visits are as follows: The customer paid $110.00 and JDBNOW covered $982.74 in good will. On September 23, 2024 Ms ****** called and stated that her husband was brake checked for following to closely on the roadways and rear ended the car in front of him. Upon inspection of the car there is frame damage as well as other cosmetic and body damage and the repair of the car exceeds the value hence the insurance company deemed the car a total loss. This decision has nothing to due with anyone being "cheap" as claimed and is rather the safest option for the customer. There is a deductible for the claim of $500 and the customers were aware of that when they signed up for the insurance, or at least signed the documents acknowledging that they were aware.

  I have called and left a message at the number provided to assist with any questions that they may have about the claim.

   

  Kindly,

  **** *******
  
  ************

  Customer Answer

  Date: 09/27/2024

   I am rejecting this response because:
  
  
  *** only told my wife there was radiator damage ac damage plus the fan the frame damage was never meantioned

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 1 month ago I was driving my 2016 jeep patriot that we purchased from byrider about a year and a half ago home from my wife's mom's house and the jeep started shaking and the several warning lights popped up on the dash. The car stalled and luckily I was able to get it started and limp into the gas station I was passing. I had it towed to byrider where it sat for almost a month I kept getting told it would be ready by the 29th of august worst case scenario which was like 3 weeks away at the time. This is my only vehicle. I got told initially it was 2 sensors then they said it needed a whole new engine. My car was super quiet while running until it got taken to the shop. When I finally was able to pick up my jeep yesterday the 4th of September it sounds like a tank. It's super loud and that's not what it's supposed to sound like I was told this engine had significantly less miles on it than my original motor but there's no way that's possible with the way this engine sounds. My wife's mom had to rent us a car that we owe her over $500 for that we have to repay. We were without a car for a month to get it back and it sounds like a tank rumbling down the road. I'm not at all satisfied with the outcome of this repair. I'm finding it hard to believe that this engine is in good condition from the way it sounds. It's embarrassing to drive past people with how loud this engine is. Thay all stare as you pass them. I just need this fixed and not in another month. I waited too long to get my car back sounding the way it does.

  

  Business Response

  Date: 09/06/2024

  Regarding complaint number ******** for Mr. **** *********, we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. Mr. ********* is upset with mechanical issues.

  Mr. ********* purchased a 2016 Jeep Patriot on February 4, 2023 from the Byrider location on Canton Road in Akron, Ohio. The vehicle is covered by a 48-month, unlimited vehicle service contract.

  Upon receipt of this complaint, Byrider promptly contacted Mr. ********** and arranged a service appointment for Monday, September 9th. Once the vehicle has been diagnosed, Byrider will collaborate with Mr. ********** to ensure the necessary repairs are completed.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and value Mr. ********* as a customer. We look forward to our continued relationship.
  

  
  

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Should any other issues arise I would expect byrider to take care of these as well.