Complaints
This profile includes complaints for JDBNOW's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was inspected by a mechanic May 8th and I was advised there was a head gasket issue. I had an appointment with Jdb Now May 12th where they explained it was not a head gasket but a Thermostat. I got vehicle back a week later and it had overheated. The vehicle was towed up to Jdbnow the next day. This cycle continued up June 16th where they set an appointment with Dodge in Boardman for the 27th. I thought that was too long with a overheating car so I had vehicle inspected by Dodge in Austintown June 19th. Where they also found a head gasket leak. Jdbnow is still saying there is no head gasket leak and refuse to fix vehicle properly. The dodge they are working with is now doing the same and not fixing the issue. To present day vehicle still is overheating and I am looking into legal action. I purchased this vehicle October 2022. I was advised I can not exchange this vehicle either but ofcourse they’re okay with me surrendering it.Business Response
Date: 07/21/2023
Our delay in responding to the complaint has simply been us waiting to get a hold of the guest to discuss these matters and bring the car to us for an inspection. We have invested multiple hours in trying to duplicate the complaints that she is claiming are happening. We are by no means refusing to fix but rather trying to get the car to overheat. We have put well over 100 miles on the car in multiple drive cycles in an attempt to recreate the overheating issue. Thus far we have been unable to replicate this concern. We are however engaged in working with our guest to resolve these issues in every capacity possible.Initial Complaint
Date:05/08/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The problem is I had a van for three years from jdbnow and I had no ************ traded it in for a 2012 **** edge and I've had a problem after another with which I originally want another van but none was in stock.this car is nothing problems.Business Response
Date: 05/09/2023
We have spoken to the buyer and offered the assistance necessary to get the repairs done to her **** Edge. We also discussed the fact that at the time of purchase we did not have a van available to show her. Inventory has been a real struggle in the automotive industry and we apologize that we were unable to provide a van at that time.Customer Answer
Date: 03/21/2024
The consumer considers the matter resolved.Initial Complaint
Date:05/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2013 ******* Tucson on 02/19/20. I was told that as long as Im making car note payments I was covered under warranty. In May of 2022 my engine went. I was told it was because I wasnt getting oil changes when I was but I wasnt keeping proper documentation. They replaced the engine with a used engine with ******* miles on it. Last month in April 9, 2023, my engine goes out again, this time I have all the proper documentation of every oil change, current and up to date with the last oil change on April 3, 2023. This time I was told that I would have to pay to get it replaced because my warranty expired in February. I told them I have not even had that engine a year, plus ******* Tucson engines from 2012-2016 have been seizing up for no reason. I still owe **** dollars they offered me a settlement no I need my car fixed.Business Response
Date: 05/05/2023
We have spoken to buyer and offered to pay for half of the cost of the repairs even though the vehicle service contract did indeed expire in February.Initial Complaint
Date:03/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February watching jdbyrider commercials they say bad credit no credit accepted. We don't check credit.so I was very positive about it I call talked to a **** he said whith what I makei would be able to get a car.we don't check credit.then March 27th I call and talk to him again **** he said we can't help me become credit doesn't matter about down payment and monthly income then I told him I received a letter saying with my credit no I asked u sId personally and on TV no credit checks and now they missed me to believe I was good to go.he stated if I had a someone to help me ok.i said u missed me to believe my monthly income was ok.he stated that the commercials should say something about this..I feel if I was normal they would of used misleading practise.Business Response
Date: 04/03/2023
Mr ******** filled out an online application for a pre-approval. During the online application process it was determined that Mr ******** did not have a drivers license and that he did not meet the income requirements for our automobile financing terms. We are genuinely interested in not setting someone up to fail in the affordability of our loans. Since we only finance for 4 years our average payment is roughly $470 a month. With that payment Mr ******** would not be able to afford our payment so we did require a drivers license and additional income. We deeply regret not being able to assist at this time but will be glad to assist should these conditions be met. It is important to note that Mr ******** has not yet been to the location to complete the entire application process.Customer Answer
Date: 04/03/2023
I am rejecting this response because:
They told me that once I receive my license within the month they would work with me on down payment. A Sales man **** asked what I made and told me I qualify on down payment. And they don't run credit checks so once I get my license already got my Temps, but yet now they decieved me about running credit check and how many others have they done this to..I feel my civil rights have been violated for fair practice..Business Response
Date: 04/03/2023
Mr ********,
I welcome a conversation to assist in explaining the financing process and what exactly goes into getting approved and the best way that we can serve you. Please feel free to reach out to me directly at ************.
Kindly,
**** *******
Customer Answer
Date: 04/04/2023
I am rejecting this response because:
Because they called several ti.es to put me in a car a **** did 2 times.and said it's good to go then they run a check that they said they wouldn't. Isn't that deceptive practice I just wanted to be treated like a regular person instead of a disabled personInitial Complaint
Date:02/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car on Tuesday 2/14/2023. I drove it home less than 5 minutes and parked my car . I went inside for awhile and then decided to go someplace and I tried to leave my drive way and the car would not move . I called the dealership and they came and picked it up and took it back to the dealership and I had the car less than 2 hours . I went back to the dealership and I asked for a different car and I test drove a ***** sonic and I decided to switch cars and I was told I was unable to switch cars again . I took the car home on Thursday and parked the car at home . I drove the car to play a card game then to work on Friday 02/17/2023. I went home from work and went to bed . I drove back to work on 02/18/2023 and on 02/19/2023 I was on my way home the car started making all kinds of noise them black smoke started coming out the back and the car almost died before I could safely pull over to the side of the road . My parents came to pick my up and a couple hours later they went back to tow my car home and it had been tagged by the highway patrol . I was really upset because they 1st car had the transmission go out within 2 hours and the 2nd car died 2 days and it almost died on me before I made it to the side of the highway which I could have been hit and I do not want to keep this car . The dealership is saying that they they will not back me out of this deal and this will effect my credit . They refuse to take the car back and they said this is going to damage my credit if the seize it . This car is not safe . I am 25 years old and I am trying to establish credit and I cannot afford to have my credit ruined because the cars they are selling are not serviced .Business Response
Date: 02/21/2023
We have reached out to the buyer and scheduled an appointment to again inspect the noise that she is hearing.Initial Complaint
Date:01/09/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had so many issues dealing with this company and only after a month. Asked the lady on the phone how much my payment was just for confirmation. Was told $125. Then they took $178 dollars out of my account(125 payment plus$ 53 insurance payment). Insurance payment wasnt due for another week. So I called and was informed that they decided on their own to take the insurance out early thus sending my bank account into the negative and costing me more money. No explanation given whatsoever. Seems kind of shady that they can decide to just take payments early out your account without your consentBusiness Response
Date: 01/09/2023
This payment was processed in error and a refund has already been applied to the guests account.Initial Complaint
Date:11/08/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a car I co-signed for because my son could not afford it, they took back the car but still expect me to pay for it even though they have plans to resell.Business Response
Date: 11/25/2022
We have reached out to Mr ********* to discuss the account with him.Initial Complaint
Date:10/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a lemon of a car that the company knew about its problems. Have returned vehicle about 3-4 times within the past month for services. Almost crashed because of a malfunction and when I wanted to return said not safe for my children vehicle they told us no they couldnt give us our down payment down when I still have yet to pay into principal. Workers were very rude when I asked for a loaner car during the time (9) days when I was told it would be gone for (3) days. I really dont feel safe in this car and Im stuck in a contract I shouldnt be stuck in if the car is not safe to be driving. *** tried asking the company if we can just get a different car so we can keep a contract with them and they said no. They refuse to work with us and its only their way or the highway and Im tempted to just give this car up but I cant because winter is coming. I feel so stuck in this contract when I shouldve done more of a research on this company. A lot of people have similar stories..Business Response
Date: 10/25/2022
We have made multiple attempts to reach out to ********************** and finally heard back from her yesterday. We have an appointment scheduled for her on Tuesday and will address the issues that she has and assist in any way possible to keep her in a safe and reliable car.
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