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Business Profile

Heating and Air Conditioning

Ammerman Heating & Cooling, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hva mini split system three head unit all units are installed improperly and unprofessional wall stud in bedroom was drilled through weakening my roof head unit number three feed line is ran underneath the subfloor causing moisture condensate mildew and mold in the subfloor area. Units are freezing up even on dry mode much less air conditioning system is not working correctly was not installed correctly Joey has been non-responsive. Joey i******* also refuses to extend the warranty documentation that I paid for on install customer satisfaction and equipment in general the equipment is supposed to have a 10 year warranty all other installers want to their work except for Joe A*******.

    Business Response

    Date: 09/17/2022

    We have been able to resolve the issues with this customer. All areas of concern have been addressed. 

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The beginning of May, 2022 my central air conditioning system was not working correctly. The heating coil was staying on continuously. so I was worried that my home could catch on fire. so I called Ammerman Heating and Cooling and They came to my house to give me an estimate for repair. The technician told me he could fix it and it was worth fixing. They made two more visits and I paid them $1,079.80 total, and speaking on the phone with the technician Eric and the owner in the background present they agreed to fix my unit for that price and it still isn't working properly. The Air condition cooling is working good and because it's summer I don't need the heat so I didn't put any pressure on them that the heat wasn't working properly. I told them about that but the technician Eric kept making excuses not to come back and look at the problem. When I turn on the heat it runs for a few minutes and the circuit breaker trips off and the unit shuts down. The circuit breaker is owner accessible because the front cover pulls off to change the filter and the circuit breaker is next to the floor there. Today when I was changing the air filter I took a close look at the new circuit breaker they put in and I noticed it was a 30 amp breaker and I looked at the breaker they replaced because they left it behind and the one that they replaced was a 60 amp breaker. They put in the wrong part. Winter is coming close and my heater isn't working. I would like Ammerman to fix my unit or refund me. I feel I was taken advantage of. Can the Better Business please resolve this for me.

    Customer Answer

    Date: 09/01/2022

    Consumer contacted BBB to inform that the company made the situation right, came out with part and fixed the problem.

Ammerman Heating & Cooling, LLC. is NOT a BBB Accredited Business.

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