Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my truck to have warranty work for a bad camshaft position sensor, they had my truck for over a month and didn’t fix what was wrong, lied to me, then when I complained they through my truck back together in only a few hours and told me it was fine, 5,000 miles later my truck engine seizes up, took it back they placed the blame on me and refused to fix their mess up, their techs never tore my engine down to look for the metal screen they said was missing, changed a part that I never mentioned to them and then told me there was a possible bent pin in my cam shaft position sensor, now my engine is no good they refuse to fix it and now trying to charge me for a diagnostic fee even though I never approved any work to be done.

  Business Response

  Date: 02/26/2024

  The 2011 Ram with 132k miles on it was brought to us in
  September and once diagnosed, we repaired it and returned to the customer in
  October. We repaired the truck for a loss of power concern and changed the oil
  and filter. We found the VVT solenoid failing which can cause camshaft position
  sensor codes. We replaced the solenoid which was covered under the customer’s
  extended warranty.

  
  The customer drove the vehicle with no issues for 5,552
  miles over a span of 3 months before towing it to us with a no start issue. We
  informed the customer that there would be a diagnostic fee to look at the truck.
  We inspected the vehicle and found that the engine was seized, and it would
  need to be torn down to get to the point of failure if he wanted to know
  exactly what caused it. The customer declined to tear down, but the truck in
  fact needs an engine replacement. He was given estimates to repair the truck
  because his extended warranty is now expired. We did note it has brand new oil
  and aftermarket oil filter on it at this time which means someone else has been
  working on it since we last saw the truck. Multiple people have spoken to the
  customer including ownership to explain this. In an attempt to resolve the
  issue, we told the customer would not charge him for the fee and he is going to
  pick up his vehicle today. 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck in for service for a warning light about my truck suspension. They diagnosed and then ordered a part for $158.15. I returned 2 months later for the repair and paid another $2,190.70. After paying for the service, I was still getting a warning light. I contacted them a brought in for a third time. They had it all day and couldn't figure out the issue and opened a "star case". I took the truck home and continued to get the warning. I took it back and they kept it for a week. They still couldn't fix it and had not heard back about the "star case". I asked that they at least update me weekly about the "star case". After not hearing from them I tried contacting both the service manage and assistant service manager by phone and left messages. I have not heard from dealership at all since I left the last time after they had it for a week. I called corporate to inquire about the "star case" and they said a case was never opened from my vehicle and told to keep trying to work with the dealership. There is nothing more I can do. I have tried to work with them the best I can, but they have my money and don't care about my truck anymore.

  Business Response

  Date: 01/22/2024

  The initial diagnosis was done on this truck in September. The fee of $158.15 was paid for the diagnosis. At that time, we verified the customer's concern. The truck had multiple DTC's and our testing along with Chrysler's TSB verified the compressor is being overworked and sending the error message. Once the part arrived, we installed the compressor in November. 

  The customer returned at the end of December, stating the vehicle was still showing the same error message relating to the air ride system. We were unable to duplicate that message and there were no stored or active DTC's in the system. 

  We took an extra step to re-check that none of the bags were leaking and once we verified that nothing had changed since our initial diagnosis in September. We then opened a Star Case with Chrysler engineering, which is standard process. 

  We have reached out to the customer regarding the case. He will need to bring the vehicle back in for additional testing that Chrysler's engineering department would like for us to run.

  Our assistance manager has been working with the customer on this and we look forward to resolving the concern. Unfortunately at this time, there is no further action we can take if the vehicle does not act up while we are testing and there are no fault codes to inspect. 

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The dealership is very slow to respond...hoping that I just go away.  I called corporate and they stated there is no star case for my vehicle.  That makes me believe the dealer is not honest.  I am currently waiting for a time for them to provide a loaner vehicle since they could not give me the amount of time needed.  They said they would get back to me and again I am waiting on them.
  
  
  
  Regards,
  
  
  ***** *****
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 01/23/2024

  We are unsure who the customer spoke to at "corporate" but I have attached the Star Case number that we opened for this vehicle.

  We have a waiting list for rental vehicles and will contact the customer once we have one available.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called dealership on 8-31 and told them my mechanic said I need a new engine. They pulled up my warranty information and said bring it in, but your appointment will be 9-18. They promised a loaner and/or help with rental reimbursement. I called/text every day with no return phone call or text. 9-29 they call saying I will most likely get warranty denied because I’ve never had an oil change. 10-3 I bring all my oil change receipts and receipt from Jeep dealership where I purchased saying the engine was already replaced before I bought the car. On 10/4, I received a phone call stating “ we need permission to start engine tear down, in case this gets denied, we need to let you know this will cost roughly 600 for tear down” i of course gave my permission. A week later, I called for an update, they said although I gave permission, they’re hesitant to start the work due to parts being on potential back order. I said yes, start it, but let them know I’m still waiting on a promised loaner/rental. 10-11 they call and said I can come pick up a loaner ASAP. I arrive to the dealership for a loaner, only to have them give me a rental, which cost 45$/day, not a courtesy loaner. Still cheaper than the rental I’ve been paying for, I agree. On 10-13 I get a call saying they have contacted the warranty company saying a new radiator was recommended to me in June, and I denied the work, so they will deny the new engine- in the stack of receipts I dropped off prior, was the receipt for the new radiator and I informed him of that, to which he replied “ I’ll re-submit the paperwork “. 10-17 I call for an update, and now they are back to blaming the dealership from which I bought the car. My car has been in the shop for one month, they’ve done everything they can to try to deny the warranty work, and I’ve provided everything they need to get it approved and or started. And as of today, I was informed I can only have the rental car for 10 days, which not so great, but better than nothing.

  Business Response

  Date: 10/19/2023

  Regarding this vehicle engine claim, nothing has been declined or approved at this time. We are still working with the selling dealer for them to provide paperwork for repairs that were done at the selling dealer in the past. Chrysler is asking us to submit this information, and once we receive it, we will send it in to Chrysler directly. We are not trying to decline any work, we are just going through the set procedure to get this approved for the customer if possible and get their vehicle back on the road as quickly as possible. Our service manager is working with the selling dealer’s service manager in an attempt to speed the claim up. 

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Yes Sliman’s insisted that they called the dealership from which I purchased the vehicle. For one month they have stated that they have called several times with nothing in return. I called the dealership from which I purchased the vehicle, and spoke to the service manager. He has no record of Sliman’s ever calling up until Thursday, on Thursday morning he got the first phone call, the same day he responded to your message regarding my complaint. For 5 weeks I’ve been without a car waiting on them to contact the other dealership, and according to them, they never did. 
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at the beginning of September 2023. I informed the dealer that I would require a Texas 130-U form to be completed so I may register the vehicle here in Texas. The dealer has failed to provide this document completed so I am unable to register the vehicle. Additionally, no temp tag was issued with the vehicle. I am not receiving any response to my requests for help. This is an EASY item to resolve yet they seem unwilling to do so. I have emailed the owner of the dealer as well, but no response.

  Business Response

  Date: 09/20/2023

  We have been working with this customer all morning in trying to assist him to get everything that he needs. We have issued him a temporary tag so that he would have time to get his plates taken care of. We are in the process of helping him to get this resolved. 

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Once I received the properly complete form in hand I will update this complaint. Until then it is not resolved. I have been told this is coming via overnight delivery. 
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my vehicle to Slimans for repair work starting on May 4th. It took them 4 days to diagnose the problem. Then once they figured out the problem they said it would be a week for the part. I did not receive my vehicle back until June 7. They returned my vehicle with a dime sized chip that they put on my left passanger side body damage, along with scratches on the drivers side and passager side vinyl, dirty and another broken part. I tried to address this with the manager she said she would fix the body damage, dirt and the broken piece. They told me to bring my vehicle back on June 12th. I was called on June 16 by the manager Devin asking me if I picked up my vehicle. Which I did not. She said they have not been able to locate it for over three hours. She called me back an hour later saying it was still at the body shop. I received my vehicle back June 21 with none of the said fixes done. During this 48 day of not having my car. I feel that there negligence needs to be addressed. I have left a message with the owner Paul ****** and have yet to receive a call call back.

  Business Response

  Date: 06/23/2023

  This customer brought her vehicle in on May 10, 2023 for a large intermittent electrical issue. In order to fix the vehicle, we had to get the vehicle’s issue to duplicate so that we could properly diagnose it, which takes time. We kept the customer informed throughout this process. We ordered the part that the customer referred to on May 15. We advised the customer that the part would be at least a week out - there is nothing we can do about this as we were waiting for Chrysler. The part arrived June 1. The repair took about a week as it was a large repair which took time to get the vehicle fixed and retested to verify the vehicle was good.

  
  After the customer picked her vehicle up and left, the customer contacted our service manager claiming that we allegedly scratched her vehicle. There was no proof of this. Nonetheless, we apologized and agreed to fix it. We gave the customer a free rental and took it to the body shop. The customer also alleged we scratched panels on the vehicle but it was clearly normal wear and tear because they look like other panels on her vehicle that were nowhere near where we were working on. Additionally, we detailed the vinyl in the front as a courtesy to the customer. 
  
  In conclusion, the initial repair the customer came in for followed the normal service process. Then, we went above and beyond and fixed something that there is absolutely no proof we did to help the customer.
  
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i took my ram 1500 in for an oil change and tire rotation that part was perfect but i also had a noise while slowing down so i was told by the service advisor that they looked and didn't hear anything that was not normal, so i checked my dash cam and the first two guys that where in the truck while test driving both can be heard saying they hear the noise and as they pulled back into the shop one of them says "i don't even know where to look for that " and to throw salt on the wound as he drive into his bay he hit the exhaust hose that hangs down from the ceiling causing a minor ding on pillar A on the driver's side so they heard the noise but i was told that there was no noise by the service advisor just a shady way of doing business love being lied to

  Business Response

  Date: 06/20/2023

  We spoke with the customer and asked for the Dash Cam footage. We advised the customer we will provide a service loaner car to get his vehicle diagnosed, as well as go on a test drive with him to verify the noise. We advised the customer a master tech did go for a drive after the oil change service was done and did not hear the noise. The first driver the customer was referring to is the lube tech and is not qualified to diagnose concerns. The lube tech was test driving to verify in case it was something simple that he could inspect while he had it on the lift. We will contact the customer when the loaner car is here so we can get another look at it. The service manager is involved and actively concerned about the customer's complaint. 

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/13 I drove out to Slimans to look at a used car I had seen online. Price the week I was tracking it was 15,000. We drove the car and decided we would make an offer. Sam the Used car sales manager and I negotiated a price of 14,200 because the car needed tires and a timing belt. Finished transaction at 4p and drove the car home. Shortly after I got home there was an e-mail from Alicia Z******* the Internet sales manager saying they had made a price change on the car. (She must not have known I had been in to the dealership and purchased the car.) I looked online at 630p that same night and the car was still online and being advertised for 14,000.
  I felt like the Sam was not fair and honest and did not inform me of the price change prior to sale. Deceptive advertising.

  Business Response

  Date: 05/16/2023

  We have called the customer to resolve this issue and give him a refund for the price change. Our prices change often, and we were not trying to take from more from the customer. 

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO
  Consumer states on 8/8/2022 he took his **** in for transmission failure. They kept the vehicle until 8/29/22. He was told they replaced the transmission and the coolant condenser. The vehicles check engine light was on as well. The consumer stated that the vehicle was still having the same issues it had when he took it to them. They told him they test drove it and it was ok. The consumer states he took his vehicle back in September 2022. They put the vehicle on the machine to check it. They said it needed a part called a valve body that was going to be shipped, the part needed to be upgraded before it shipped but the consumer was told the part still has not arrived but it is on the way. The consumer was told they cannot give him any other information but they advised him they are not given any other information.

  Business Response

  Date: 03/29/2023

  We ordered the valve body for Mr. *******'s **** on October 7, 2022. The customer was advised that it was on back order with no eta. Unfortunately, Chrysler did not have a supplier for a while so it took longer than normal to receive the part. The valve body did arrive on 3/28/23 and the Mr. ******* was advised immediately. Mr. ******* brought his vehicle in on 3/29/23 (today) for repairs. When parts are back ordered it is out of our hands here at Sliman's Service. We are looking forward to getting his vehicle back to normal!