Business Profile

New Car Dealers

Don Wood Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Don Wood Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

41 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/25/25, I went to ******, OH to Don Wood **** Lincoln. I spoke with their office for a couple weeks before about a Dodge Journey. I Explained that I didn't have a vehicle and had to wait on a ride to pick it up. The day we had scheduled a ride I called and they had sold the Journey. I immediately got back on the web site and found a vehicle that would work. I called back and spoke to a Sales *** named ****. We went over the details and payment amounts over the phone to find out if a 2017 **** Escape would be affordable. I told him my max payment amount would be $275 a month. He put it in the payment calculator and said that would work with like a 60+ month lease. He mentioned since i didnt have a car he would drive to parkersburg the following day and pick my wife and i up to buy the vehicle.
By the time we made it to ****** to go over paper work the financing people took a couple hours and I only had a little time to make it back to *********** to pick up my kids. We signed paperwork and the last paper was Line 5 for an extended warrenty for around 250$ more a month.
My wife was going to go back to work to help with the payments but had a dr **** and found out she has spinal cord compression in 3 places and has multiple surgeries coming up. She has filed for disability and will no longer be able to work. I've called multple times without response until today and they want to look at equity and possible trade in value so they can get something more affordable,
I explained i just need them to remove the additional payment (extended warrenty) as i have to have full coverage insurance for the car to be leased in the first place.
Customer Answer
Date: 06/26/2025
I spoke with line 5 and they said it was absolutely optional and cancellable. So when Don Wood called back from our previous interaction i let them know what line 5 said and that i had been in contact with you. They said it takes 4-6 weeks to process and that i may be liable for further payments and i dont see how that makes since if the the coverage has been canceled. Since they have sent me a e-sign cancellation letter.
Business Response
Date: 06/26/2025
Business Response to BBB Complaint
Re: ******* ***** Jr.
Complaint ID: [Insert ******************** Case #]
Don Wood **** Lincoln ******, **

Dear Better Business Bureau and Mr. ******************* you for bringing this matter to our attention.

We regret the health challenges Mr. ****** family is facing and understand the difficulty that unexpected life events can create.

Regarding the extended warranty included in Mr. ****** financing, this was disclosed during the transaction and signed for at delivery. Line 5 is a separate lender used to finance items that a vehicle lender may not cover, such as service contracts. These products are fully cancelable at any time, and we are happy to assist with that process if Mr. ***** wishes.

All components of the saleincluding pricing, financing, and optional productswould have been fully disclosed as with any vehicle transaction.

We remain available to explore any solutions within our control and appreciate the opportunity to respond.

Sincerely,
**** ****
President
Don Wood **** Lincoln
*********************************************************************
**************
Customer Answer
Date: 06/26/2025
I mentioned originally not being interested in the service and was pressed for time to get back to *********** to get my kids from school. When i mentioned not wanting the service it was insinuated that is was a necessity as i mentioned financial limitations while there. I am fine with the resolution assuming it leaves me no further obligation of payments. I want to pay 0 more dollars to Line 5 or any other entity for their services. If this is the case, I am fine with with the resolution and appreciate the prompt response.
Customer Answer
Date: 06/30/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23522635

I am rejecting this response because:
I spoke with line 5 and they said it was absolutely optional and cancellable. So when Don Wood called back from our previous interaction i let them know what line 5 said and that i had been in contact with you. They said it takes 4-6 weeks to process and that i may be liable for further payments and i dont see how that makes since if the the coverage has been canceled. Since they have sent me a e-sign cancellation letter.
I mentioned originally not being interested in the service and was pressed for time to get back to *********** to get my kids from school. When i mentioned not wanting the service it was insinuated that is was a necessity as i mentioned financial limitations while there. I am fine with the resolution assuming it leaves me no further obligation of payments. I want to pay 0 more dollars to Line 5 or any other entity for their services. If this is the case, I am fine with with the resolution and appreciate the prompt response.

Regards,

******* ***** Jr.
Business Response
Date: 06/30/2025
Hello,
As I indicated previously, Line 5 is the lender for the products he purchased. We would cancel any products he does not wish to continue with. We would then provide those funds to Line 5 to payoff those products. He would be obligated to any remaining balances with Line 5.
We're pleased to assist him with this. He would need to speak with a member of our staff to cancel. Sign the required documents and wait for the refund. We would then forward these funds to Line 5.
Thank You,
**** ****
President
Don Wood Automotive
*********************************************************************

Business Response
Date: 06/30/2025
Hello,

As I indicated previously, Line 5 is the lender for the products he purchased. We would cancel any products he does not wish to continue with. We would then provide those funds to Line 5 to payoff those products. He would be obligated to any remaining balances with Line 5.

We're pleased to assist him with this. He would need to speak with a member of our staff to cancel. Sign the required documents and wait for the refund. We would then forward these funds to Line 5.

Thank You,

**** ****

President
Don Wood Automotive
*********************************************************************

Customer Answer
Date: 07/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23522635

I am rejecting this response because: I was tricked into getting this coverage in the first place as if my loan depended on it. I mentioned multiple times financial difficulty at the time and they got more out of me every avenue possible. It was just dishonest business that without we wouldnt be here today. I understand a contract but if the words spoken aloud before signing allude to it being a necessity then we have a problem. Thats why i feel any fees should go directly to Don Wood for their business practices.

Regards,

******* ***** ***
Customer Answer
Date: 07/02/2025
We were led to believe that securing two separate financing companies was necessary in order to purchase the vehicle, due to our less-than-perfect credit. Pressed for time and with no clear alternative presented, we felt compelled to accept this arrangement.
As is standard when leasing a vehicle, we were required to obtain full coverage insurance before leaving the lot. Given the financial strain we were already under, I would never have knowingly agreed to add an extended warranty to our contract. It has since become clear that this warranty was included without my full understanding or informed consent.
During our interaction, a representative from Line 5 acknowledged that their role is sales and commission-based. It is evident that certain details were emphasizedor omittedto maximize the sale rather than serve the customers best interest. This approach, while perhaps profitable in the short term, is both unfair and misleading. It does not reflect a commitment to ethical business practices or genuine customer care.
I am not asking for a refund of the money already paid into this extended warranty policyover a thousand dollarsbut I do respectfully request to be released from any future financial obligations related to it.
Additionally, I have been informed that, beyond the standard 68 week processing time for a Line 5 refund, delays from the dealership can extend this period to as long as 10 weeks. This only compounds the financial hardship caused by these practices.
I believe Don Wood should be held accountable for these actions. I trust that your team will take this complaint seriously and work toward a fair and timely resolution.

Complaint: 23522635

I am rejecting this response because: I was tricked into getting this coverage in the first place as if my loan depended on it. I mentioned multiple times financial difficulty at the time and they got more out of me every avenue possible. It was just dishonest business that without we wouldnt be here today. I understand a contract but if the words spoken aloud before signing allude to it being a necessity then we have a problem. Thats why i feel any fees should go directly to Don Wood for their business practices.

Regards,

******* ***** Jr.
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a truck in March 2025 from Don Wood ***** that needed a few repairs that the company agreed to fix, some they fixed others they did not after saying they would, I have receipts where we added parts, in the mean time of them having my truck for about a month and give me 3 loaner trucks and still not addressing all the issues but I had to put a set of wipers on this loaner truck which was approved by **** in management and signed by a seller, cost $49.32, even talked to guy who handles reimbursements he said hed be talking to **** (new manager) so now I call **** cant take my call but will call me back per sales people, 2 months later no call no refund! I want my money back and we will never buy off Don Woods again and we have bought 3 vehicles at the ***** lot in the past 5 years when it was under old management, **** is not a good manager! All I want is my money back from wipers and part they were supposed to fix but I did. $70
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/12 I purchased a 2016 **** F150 from Don wood Toyota. On 4/14 I had to bring it back due to a oil leak, coolant leak, slight rough idle, a few other things I picked it up 4/16 being told it was good I had to bring it back on 4/18 due to the same issues and that continued to grow and started a very severe backfire causing my breaks to lock up and a huge oil leak.
When I brought it back I was told by a Don wood employee yes our mechanics do half work due to laziness and budget and wanting to turn it for profit as soon as possible also was told he a Don wood employee this is Fed up what theyre doing to you for this truck Im not going to keep selling cars if this happens again
I finally get it back on 4/25 and on 5/4 I am driving it on the highway and I go to give off and my truck red lines and sends me forward then jerks me back. Then takes 90 seconds to get up to 35mph as I was on a 2 hour drive to where my dad was having emergency open heart surgery.
Then to be told that the buying manager **** bought the truck off of his friend as a favor. They knew the issues I mentioned ALL the issues the very first time I drove it. Now they are trying to stick me with the lemon.
I can not legally drive it and to fix it will be upwards of 3500. It is wrong that they can sell this quality of product. Its not just putting me in danger but everyone else in the road way. Also its stranding me 2+ hours away from my home. Leaving me truck less.
Its wrong and I need legal help so I can get this truck gone and get a new one. I have picture evidence, it just wont let me attach it due to the size of the file but am unsure how to change that
Business Response
Date: 05/12/2025
Re: BBB Complaint ****** *******
Response from Don Wood Toyota
Submitted by: ****** J. ****, President
Contact: ********************************************* | ************

Dear Better Business Bureau,

Thank you for providing us the opportunity to respond to Mr. ******** complaint regarding his purchase of a 2016 **** F-150 from Don Wood Toyota.

This vehicle was sold as-is, a fact disclosed and documented at the time of sale. While the vehicle came with an extended warranty, which Mr. ******* elected to purchase, it appears that some of the concerns he raises may be eligible for coverage under that policy. We have encouraged him to pursue this benefit and will continue to assist with processing any covered claims.

Despite the as-is nature of the sale, our dealership extended goodwill repairs shortly after delivery, at no cost to the customer. These efforts were made in good faith to help Mr. ******** even though there was no legal obligation to do so. We regret that rather than recognizing these efforts, Mr. ******* has chosen to cast our team in a negative light, including referencing hearsay comments from unnamed individuals that do not reflect our standards or practices.

We take customer concerns seriously and believe weve acted responsibly, professionally, and beyond what was contractually required. We are still open to assisting him through the proper channels, including warranty coverage and possible trade options, but we cannot offer a vehicle replacement outside the legal terms of the agreement.

We appreciate the opportunity to provide our side of this matter.

Sincerely,
****** J. ****
President, Don Wood Automotive
*********************************************
************
Customer Answer
Date: 05/12/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23295835

I am rejecting this response because:
I see that it is believed that some of my statements are here say. I can break down every single situation (Date and times) which can be cross analyzed with CCTV footage. To those statements as to which Im referring to. I chose not to add employee names due to not wanting to get them in trouble. With that being said Im more than willing to provide those things. If and when I give those things over, feel free to ask the employees about what I previously stated.
We take customer concerns seriously and believe weve acted responsibly, professionally, and beyond what was contractually required.
while taking 3 days for me to get a response as I was stuck in ***********
example of one of the many times I attempted to contact any employee from Don wood.
Employee A: *answers phone* good afternoon don wood Toyota this is A how may I help you
****** H (me): Hey A hows its going can you patch me threw to Employee B the last time you tried it went straight to voice mail
Employee A: oh yes sorry Im not sure why hes not answering I see him at his desk on his cell phone with no customers I will patch the call over then walk to his desk and see if he declines it then Ill call you back if he does
few hours and no phone calls to follow and this is one example of my third day of trying to contact Don wood Toyota. Finally got a response when I found another phone number on the Don wood website that just so happened to be the employees personal number *not confirmed just how he asked me how did you get this number* made it seem that way*
I understand every phone call is recorded so both examples above wont be hard for Don wood Toyota to see those also arent here say. As is the other examples.
I understand those repairs were done in good faith which of course i appreciate. But as the issues I am currently having (misfires) are issues that have been there and I was told were fixed and I understand it wont be a brand new truck and 1000% perfect. But three times in three weeks at Don wood Toyota and **** then having to go into another mechanic (four times in four weeks) which is where Im at now my current issue and what Im upset about as of right now is more misfires and timing chain ( few other things Id have to refer back to the mechanic because they slip my mind right now) Have just grown from the original issues that I was told were fixed. With that happening and as previously stated to me on 4/16 as a Don wood employee and I are walking into the mechanic bay to grab my keys from the back mechanics tool box these mechanics do rushed work etc.. so Ill make sure to really stay on them and see if **** can take over which is why I filed this complaint it has been told me blatantly. I just need a reliable vehicle I need to be able to get to work and pay my bills and my VA appointments and down to **********. Thats what I thought I was getting and I was appreciative of the fact that Don wood Toyota seemed to be following up and fixing the issues the truck had and I have been open about since day one. Since before the truck was paid for. Since then, the issues have grown and worsened. Leaving without a vehicle.

looking forward to a reply
Thank you in advance,
****** Hopkins

Regards,

****** *******
Business Response
Date: 05/14/2025
Re: BBB Complaint #******** Final Response
Submitted by: ****** J. ****, President, Don Wood Automotive
Contact: ********************************************* | ************

Dear Better Business Bureau,

Thank you again for the opportunity to respond to Mr. ******* concerns.

We recognize his continued dissatisfaction and the level of frustration expressed. While we appreciate that he has shared more context, our position remains unchanged. The 2016 **** F-150 was sold as-is, with proper documentation and an extended warranty, which he chose to purchase. That coverage remains available and may apply to the current mechanical concerns he describes.

In addition to honoring all terms of the sale, our team extended goodwill support through multiple complimentary repairs and follow-upswell beyond what was required. We made these efforts in good faith and with the hope of creating a positive outcome. While we are disappointed that those efforts have not been fully recognized, we understand that Mr. ******* feels let down by his experience.

Weve made every reasonable attempt to assist, but at this time we believe weve fulfilled our responsibilities. Any further assistance would fall under the terms of his extended service contract, and we encourage him to utilize that benefit.

We sincerely wish Mr. ******* well and hope his concerns are resolved to his satisfaction through the appropriate repair channels.

Sincerely,
****** J. ****
President, Don Wood Automotive
*********************************************
************
Business Response
Date: 05/15/2025
Re: BBB Complaint #******** Final Response
Submitted by: ****** J. ****, President, Don Wood Automotive
Contact: ********************************************* | ************

Dear Better Business Bureau,

Thank you again for the opportunity to respond to Mr. ******* concerns.

We recognize his continued dissatisfaction and the level of frustration expressed. While we appreciate that he has shared more context, our position remains unchanged. The 2016 **** F-150 was sold as-is, with proper documentation and an extended warranty, which he chose to purchase. That coverage remains available and may apply to the current mechanical concerns he describes.

In addition to honoring all terms of the sale, our team extended goodwill support through multiple complimentary repairs and follow-upswell beyond what was required. We made these efforts in good faith and with the hope of creating a positive outcome. While we are disappointed that those efforts have not been fully recognized, we understand that Mr. ******* feels let down by his experience.

Weve made every reasonable attempt to assist, but at this time we believe weve fulfilled our responsibilities. Any further assistance would fall under the terms of his extended service contract, and we encourage him to utilize that benefit.

We sincerely wish Mr. ******* well and hope his concerns are resolved to his satisfaction through the appropriate repair channels.

Sincerely,
****** J. ****
President, Don Wood Automotive
*********************************************
************
Customer Answer
Date: 05/15/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23295835

I am rejecting this response because:
Again like previously stated I am appreciative of the repairs. But also previously stated it was under a common understanding that the 2016 **** F150 would be fixed properly and operably. Why would I spend my money on a fixer upper, this isnt ******** marketplace. Why would I spend money on a truck with misfire? Why would I spend my money on a large oil and coolant leak? I could continue. But to answer those questions I wouldnt. Again there is more than enough proof. Starting with the physical 2016 **** F-150, I had it for a week, so I could cause all of the issues as stated previously in a week? Of course not. Now I am stuck truck-less that is in operable nor road legal. All because I was told by Don wood Toyota employees. Was also told on 5/8 that I would be able to have a meeting to discuss a possible resolution of some sort. Ultimately To no avail. As in my previous complaint Is listed dates of phone calls and footage, those can clearly be looked into to substantiate my statements. Im not trying to get money or any of that. I simply want the opportunity to get a road legal and running, driving, and SAFE vehicle which is what I was promised from the beginning. I have been nothing but pushed aside, as a hard working veteran who always does the right thing and is just trying to get by I am screwed I am now out several grand which is devastating to me at this point while supporting multiple households. I finally get a few extra dollars and I decide to upgrade and do something for myself for once. Then I am screwed over and literally throws my whole life upside down with zero exaggeration. Leaves me with no means to get to work and my appointments and all my other responsibilities.
And all for what ?
Regards,

****** *******
Initial Complaint
Date:04/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought/financed a car over a month ago and after having the vehicle a few days the finance company wouldn't approve the loan because Don Wood never turned in the required documents. I was told my down payment would be refunded the money. Now I keep getting the run around and being ignored. I need this money back ASAP
Business Response
Date: 04/17/2025
Re: BBB Complaint ****** ******

Dear Better Business Bureau,
Thank you for bringing this matter to our attention. We are grateful for the opportunity to review the situation and work toward a resolution.
We understand Mr. ******* concern and are committed to addressing it promptly. Our manager, **** ******, will be reaching out directly to Mr. ****** to resolve the matter and ensure that any outstanding issues are handled appropriately.
We appreciate Mr. ******* patience and sincerely hope to bring this matter to a satisfactory conclusion as quickly as possible.
Sincerely,
****** J. ****
******************start="810" data-end="813"> Don Wood Automotive
*********************************************************************
Business Response
Date: 04/23/2025
Re: BBB Complaint ****** ******

Dear Better Business Bureau,

Thank you for bringing this matter to our attention. We are grateful for the opportunity to review the situation and work toward a resolution.

We understand Mr. ******* concern and are committed to addressing it promptly. Our manager, **** ******, will be reaching out directly to Mr. ****** to resolve the matter and ensure that any outstanding issues are handled appropriately.

We appreciate Mr. ******* patience and sincerely hope to bring this matter to a satisfactory conclusion as quickly as possible.
Sincerely,

****** J. ****
President
Don Wood Automotive
*********************************************************************
Customer Answer
Date: 04/23/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23217974

I am rejecting this response because: I never received a call and told by ******* or ******* about a month ago he was working on my refund but haven't heard anything and now he is not answering or returning my calls. I want my refund back or if Don Wood could find me another qx60 or even a qx55 soon i would maybe consider it. I am looking to purchase a car but something needs to happen . I wanted to keep the car and my fault Don wood didn't turn in the required documents.

Regards,

****** ******
Business Response
Date: 05/02/2025
Here is a copy of the tracking information for the refund check thats been reissued. Weve issued a stop payment for the previously issued check.

Thank You,

****

**** ****
President
Don Wood Automotive
**************
Customer Answer
Date: 05/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. Thank you for resolving this matter. I wish things would have worked out and that dealership turned in the necessary paperwork so I could have kept the vehicle.

Regards,

****** ******
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2018 **** mustang from don wood **** in ****** **** on March 25 i drove the car for 455 miles and the enigne blew up after talking to 5 sales people assuring me the problem would be taking care of **** the sales manage got back with me said he would have to check into it 2 days I have to call again with no response I finally got ahold of him again he said he could offer me a motor at cost of 4000 or 5000 dollar out of my pocket very poor business I would like the car fixed if not a refund please
Business Response
Date: 04/11/2025
Re: BBB Complaint ID ******** ***** *****
Date of Complaint: April 10, 2025

Dear *** ******************* you for the opportunity to respond to the concerns submitted by *** ***** ***** regarding his purchase of a 2018 **** Mustang from Don Wood **** in ******, *****

First and foremost, we regret the unfortunate circumstances *** ***** has experienced with his vehicle and empathize with the inconvenience it has caused him. We appreciate the opportunity to provide the following factual background and clarify our efforts to assist.

*** ***** purchased the aforementioned vehicle on March 25, 2025. At the time of sale, the vehicle was clearly disclosed and sold as-is, in accordance with Ohio law, and *** ***** expressly declined the option to purchase an extended service contract or warranty coverage that was made available to him. As is standard in such transactions, the as-is designation was documented in the signed paperwork and acknowledged by *** ***** at the time of delivery.

Upon learning of the engine failure, we promptly offered assistance out of goodwill, despite there being no legal obligation for us to do so under the terms of the sale. Specifically, we:

Offered to locate a replacement engine and perform the repair at our internal cost, which would have significantly reduced the financial burden on *** *****.

Proposed a trade-in scenario that would allow *** ***** to exchange the vehicle and avoid the repair altogether.

Both options were respectfully declined by *** ******************* we are sympathetic to his situation, we must reiterate that the vehicle was purchased without any warranty and with full transparency about its as-is status. We believe our offers to assist in resolving the matter were fair and in good faith, and we regret that *** ***** chose not to pursue any of the proposed solutions.

We remain committed to honest and transparent dealings with all of our customers, and while we are unable to offer any additional assistance in this matter beyond what has already been extended, we sincerely appreciate the opportunity to clarify our position.

Sincerely,
****** J ****
President
Don Wood **** Lincoln Inc.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was sold vehicle that was still in 45 day temp tag period and it blew up. Im going to be sued over balance. Don Woods of ***** would not give me my down payment back or take care of problem in anyway. They sold me ***** dollar warranty and said it covered nothing. Said the vehicle was out of oil. No leak when I drove it
Business Response
Date: 03/24/2025
Business *****************start="91" data-end="94">
To Whom It May Concern,
This issue appears to have occurred in December 2023 through January 2024. We understand that Ms. ****** has experienced difficulties with her vehicle purchase, and we sincerely regret that she is dissatisfied with the outcome.
The vehicle in question was sold as-is with ******* miles, and unfortunately, that status means there was no implied warranty from the dealership at the time of sale. We understand she also purchased an extended service contract, but based on her report, it appears that the contract administrator did not approve the repair.
To ensure her concerns are addressed appropriately, Ive asked our manager, **** ******, to reach out to Ms. ****** directly to discuss the situation further and look into any possible solutions. We are more than willing to listen and explore options that may assist in resolving this matter amicably.
We appreciate the opportunity to respond and remain committed to providing fair and transparent service to all of our customers.
Sincerely,
****** J. ****
******************start="1212" data-end="1215"> Don Wood Automotive
Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I added ************* when i bought a truck from them. I paid the truck off early and went in and filled out their paperwork to get my refund. They said it would take between ****** days to receive the refund. It has been way longer than that time frame. I sent many emails and text messages along with phone calls about it. i get no response from them. I had a run in with this company 25 years ago and ***** i would never do business with them again, but i went against my better judgement and bought this truck from them. Then when i bought this truck i was supposed to get touch up paint from them, that was in the paperwork, well it took a complaint to the BBB before i got it, so it is no surprise to me to be writing this complaint. Buyer Beware with this company. I am still waiting on my refund from the ************* as i am writing this up.
Business Response
Date: 02/17/2025
Thank you for bringing Mr **** concerns to our attention. We're disappointed to hear about his experience, as we strive to ensure our customers are satisfied throughout their entire process with us.
We deeply value the relationship with all of our customers, and it is never our intention to cause frustration. We regret for the delay in processing his ************* refund and understand his disappointment. To help resolve this matter as quickly as possible, we would appreciate it if he could provide us with his current address. Once we have that, we will send his refund and provide tracking information to ensure everything is handled smoothly.
Please feel free to contact ******* ***** directly at ************ or ******************************* so he can assist you further. We are committed to doing everything we can to resolve this issue to his satisfaction.
Sincerely,
**** ****
President, Don Wood Automotive
Customer Answer
Date: 02/18/2025
They asked for my current address,
It is:
**********************;
**********************
They should have it in their records from when I bought the truck from them
Customer Answer
Date: 02/20/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22951953

I am rejecting this response because: They asked for my current address,

It is:

**********************;

**********************

They should have it in their records from when I bought the truck from them

Regards,

******* ****
Business Response
Date: 03/03/2025
Customer received refund once address was verified. Tracking for **** 9405 5301 0935 5104 1142 59.
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We added GAP insurance to our car loan that we had purchased brand new in 2022 from Don Wood in Athens, Ohio. February of this this we we paid off our vehicle, (5 years early) we went into the dealership in March to file for a refund of the remaining balance of the insurance owed to us, filled out the paperwork was even charged a 50
dollar cancelation fee which is fine, but we were told we would receive our check in approximately 4 weeks for $525 dollars, when we did not receive the check we went back to the dealership and was told it was submitted again and we would get it in about 5 days., that’s been approximately 5 weeks ago. We hate to file a complaint because we do like this dealership and like giving them our business. We have made multiple attempts, leaving messages and no one will return our call.
Business Response
Date: 07/17/2024
Subject: Response to BBB Case for ******* & ****** ******

Dear Better Business Bureau,

We regret any inconvenience *** and ****** ****** experienced with our service. The policy was indeed canceled on March 6, 2024, and it appears there was a lack of communication internally that led to this situation. We have taken steps to improve our process to prevent such issues in the future.

I want to extend our deepest apologies to *** and ****** ****** for the inconvenience caused. As a gesture of goodwill, we would like to offer them a $50 credit for any future service needs at our Hyundai dealership. Additionally, we are mailing their check today.

Sincerely,
**** ****
President
Don Wood Automotive
Customer Answer
Date: 07/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*** And ****** ******
Initial Complaint
Date:04/30/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2019 Jeep Wrangler MOAB addition on 12/2/2023 at the time there was approximately 9,600 miles on vehicle. The original powertrain warranty is still in effect (5/13/2024).
1. On 1/5/24 the check engine light and the auto stop/start light came on. I reached out to the sales person who stated to bring in the Jeep and they will take a look at it. (01/05/24-01/10/24)
2. 1/17/24 check engine light back on (01/16/24-01/17/24) - changed spark plugs. I waited in the lobby for 4.5 hours before I was told to go home and can pick up next day.
3. 1/19/24 check engine light and auto start/stop back on. Replaced auxiliary battery
4. 2/2/24 check engine light exhaust leak
5. 2/7/24 check engine light/auto start/stop light (2/7/24-2/27/24)
6. 3/1/24 check engine light/auto start/stop light (3/1/24-3/30/24) Map sensor replaced
7. 04/01/24 check engine light/auto/start/stop light (4/1/24-4/17/24) changed oil, requested I ride with service tech maybe my driving causing the lights
8. 4/21/24 check engine light/auto/start stop light (04/021/224 - Current)

While Don Wood has given me a loaner car to drive, they can not seem to fix this issue (not for lack of trying). I reached out and left a message for owner (04/22/24) with no response as of today. Don Wood has put over 400 miles on Jeep and still can not figure this out (states lights do not come on for them). I drive about 100 and lights come on. I would like to be refund for this Jeep as it does not seem to be fixable. I have attached the service orders (that was given to me - did not get one for 4/1/24 states order is still open since Jeep was brought back) and pictures of lights and codes from Advance Auto's screening.
Business Response
Date: 05/01/2024
Hello,
According to ******* ******,despite multiple visits, we've been unable to resolve the recurring check engine light and auto start/stop light issues on the customer's vehicle.
We have provided thorough diagnostics and repairs, including replacing spark plugs, the auxiliary battery, and the MAP sensor, and have repaired multiple concerns of hers in the interest of goodwill. In addition, we initiated a STARs case with Jeep and even changed the oil as per their suggestion at no charge. At that time, she indicated the Jeep was repaired to her satisfaction and took possession. She now indicates her concern has arose again.
We remain committed to finding a solution and are willing to re-evaluate the vehicle at any time.
Thank You,
Jeff Wood
President
Don Wood Automotive.
Business Response
Date: 05/01/2024
Hello,
According to ******* ******,despite multiple visits, we've been unable to resolve the recurring check engine light and auto start/stop light issues on the customer's vehicle.
We have provided thorough diagnostics and repairs, including replacing spark plugs, the auxiliary battery, and the MAP sensor, and have repaired multiple concerns of hers in the interest of goodwill. In addition, we initiated a STARs case with Jeep and even changed the oil as per their suggestion at no charge. At that time, she indicated the Jeep was repaired to her satisfaction and took possession. She now indicates her concern has arose again.
We remain committed to finding a solution and are willing to re-evaluate the vehicle at any time.
Thank You,
Jeff Wood
President
Don Wood Automotive.
Customer Answer
Date: 05/09/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21645102

I am rejecting this response because:
The Jeep still has not been fixed. It has been at Don Wood in Rockbridge for 2 months (I did pick up in a Thursday and by Sunday lights were back on and Jeep was back to Don Wood by Monday).
I appreciate the fact that everyone is trying to get this Jeep fixed, however I am paying for a vehicle I am in able to drive The lack of communication and unable to fix from Don Wood is a little frustrating

Regards,

******* ******
Initial Complaint
Date:04/04/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in the process of purchasing a vehicle from this company, me and my bank both wired out amount of money on the day of March 26th I wired a little more than 20,000 and my bank sent 68,000 dollars. The next day I got a call from the company and they told me the car was stolen at 1am the night before. It is today March 4th and have not received any information on when the money will be returned and they have ignored multiple phone calls of mine.
Business Response
Date: 04/05/2024
We appreciate the BBB for bringing this matter to our attention. We sincerely apologize for the inconvenience they've experienced and understand their frustration regarding the situation.
Upon receiving notification of the incident involving the vehicle they intended to purchase, we immediately initiated an investigation to ascertain the circumstances surrounding the theft. As part of our due diligence, we're working closely with relevant authorities to ensure a thorough examination of the matter.

Please be assured that our priority remains the resolution of this issue and the return of any funds owed to them. However, in order to protect the interests of all parties involved, including Mr. Peebles and our company, it is imperative that we conduct a comprehensive investigation.

We understand the urgency of his request for a refund and acknowledge the delay in communication. Rest assured, we are actively working to expedite the resolution process and will provide him with regular updates as soon as additional information becomes available.

Once again, we apologize for any inconvenience this situation has caused and appreciate his patience and understanding during this challenging time. If he have any further questions or concerns, please don't hesitate to reach out to us directly.

Sincerely,
**** ****
President
*** **** Automotive
Customer Answer
Date: 04/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

My money has still up to this point not
been returned to
me.

Complaint: ********

I am rejecting this response because:

Regards,

****** *******

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Don Wood Inc. is NOT a BBB Accredited Business.