Complaints

This profile includes complaints for Don Wood Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Don Wood Inc.

  900 E State St Athens, OH 45701-2116

• 

  Don Wood Inc.

  27350 Darl Rd Rockbridge, OH 43149

• 

  Don Wood Inc.

  12916 State Route 664 S Logan, OH 43138-8564

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 I bought a 2014 Ford escape from Don **** ford. By October 11th 2022 it was completely disabled on the side of the road. They sold me a vehicle that was on its last legs and couldn't even last a month and a half of highway driving. The check engine light never came on either so I suspect it was tampered with, the seats of the vehicle were also spray painted which came off onto our skin and clothes. They considered me lucky to have financed a 3rd party warranty into the loan which wasn't up to me, I either had to get the warranty or I couldn't get the car which tells me they knew something like this was about to happen.
  
  I paid $1050 as a down payment and have paid $1180 worth of monthly payments on a vehicle I was only able to drive for 1 month and now I'm expected to pay $500 more for them to fix the issued that should have been handled before they ever put the car on the lot to be sold.
  
  My car has been in their shop since October 12th, it is now January 5th and they are just today telling me the transmission may need to be replaced which could take another 6 months which will be almost another $1800 I'll be paying on a vehicle I have only been able to use for one month.
  
  In short, I am saying that Don **** sold me a vehicle that they tampered with so the check engine light was not displayed, they spray painted the seats, forced me to finance an extremely short term warranty (less than 2 years) for a quick sale knowing that it would need fixed shortly after that. By the time I get it back, my loan would be 1/3rd paid off...

  Business Response

  Date: 01/18/2023

  We spoke with Mr ******. We have agreed to offer $500 in financial assistance to help him complete the repairs. His vehicle will be completed within the next 10 days provided the necessary parts are available. I regret Mr ******'s inconvenience and appreciate the opportunity to help solve his concerns. I believe if Mr ****** had spoken to myself or the Manager ***** ****** a similar resolution would have been offered without the need to involve the BBB. 

  Thank You,

  **** ****

  President

  Don **** Automotive

  Customer Answer

  Date: 01/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle in October and got a 2015 Buick enclave. I was told the vehicle had been serviced but that night a light came on and the car was jerking and I knew it wasn’t normal. I went back the next day and they assured me it was fine. A week later I was back in there to have the service light checked out and to see what was causing the vibration/ jerking. The man in the service department told me that the car was in fact NOT ever serviced by them! That their service department never checked this car out! I would have never ever traded my car for a car that was not inspected! Well they told me their codes told them it was the plugs and could causing the issue which they said they would fix. I waited another week and got the car in there only to get it back the same. They also never changed the coil. They told me to take it to their Buick location about 45 minutes away. The other location wanted to charge me $150 for a diagnostic test. But I have a power train warranty so if it was something with the motor or transmission it would be covered. I tried more than 15 times to get in touch with a manager “*****” and I’m still waiting for a phone call back. I finally got it into the Buick location and now I find out it needs a torque converter. They want me to pay a 500$ deductible to fix this car I literally just bought. Now if I broke the car I would understand it’s my responsibility but I didn’t cause this problem! They knew there was problems with this car and took advantage of me BIG TIME! On top of not getting straight answers about all the work they’ve supposedly done and no managers ever calling me back. I would like them to fix the car, or take it back at this point. Thanks for your time!

  Business Response

  Date: 01/02/2023

  The customer's vehicle is in rotation for engine replacement. We have multiple vehicles ahead of Mr. ******** but the engine is on schedule to be completed.

  Business Response

  Date: 01/11/2023

  On October 20, 2022, the customer purchased an as-is, no dealer warranty, used vehicle, the customer also purchased a service contract for their used vehicle. The deductible for this service contract is $500.00 per the stipulations of the contract they purchased.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/2022 I was on my way to Don Wood Hyundai when my car broke down as a result of a recall on my 2017 Hyundai Tuscon. They had my car towed to their lot where it would be evaluated by a Hyundai employee to see if it met the recall to get a new motor (even though the motor was knocking then locked up which was why the motor was on recall in the first place). Since this date my husband and I have both made several phone calls to Don wood speaking with the service manager, ****. Every time we call we get a different answer about our vehicle getting fixed. For several months the motor was on "back order". During this time I tried to get a rental car and I had been told several times they don't have any due to the milage on their vehicles. Finally on 10/27 I contacted Hyundai and started a claim with them because of the run around we had been getting from Don Wood. I have been speaking with ***** at ###-###-####, claim #********. Fast forward to 11/28/2022 when I got an email from ***** saying the motor was there and that it would be completed by the end of the following week. That night a guy (****) from there called and asked if I still needed a car. I asked him how much longer it would be. he told me it would be another week and a half to get the motor in. Since it was just a short amount of time I told him no and to pass it on to someone else. On 12/09 I called for an update and was told the motor was there and they would get to it in a few weeks so it should be done after the first of the year. this whole time I have had to try to find transportation for myself to go to my 2 jobs, get my daughter to and from college 2 hours away and transport my other 2 kids to their sports and school. I can never get any truth or straight forward answers from this company. No one will ever return my call or even tr to come up with a solution. This has put me in a hard situation from the beginning. I have 5 emails and a cell# of **** from don wood I can fax to you

  Business Response

  Date: 12/19/2022

  The customer's vehicle is projected to be completed by December 22, 2022. 

  Customer Answer

  Date: 12/26/2022

  
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. Although it is 12/26 and I still have no vehicle nor any updates.
  
  Regards,
  
  
  
  ***** **********

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car on June 22 2022. Its a 2018 hunydi Tucson. It went into the shop on 10/10/2022 with a blowed motor. Which they did a dynosis on it themselves. I have still been making my payments. I still have no answers on my car. They won't call me back. I was told I needed to buy a beater with a heater off ******** ****** till I get mine back. They keep telling me they have no loaners. The haven't made a claim with my extended warranty I'm paying for. I have a 6 month old baby and can't afford another car. Then the told me to call the manufacturer to speed up the process but want give me a number. They just keep saying this is a time process. I need a vehicle to go to work and transport my baby.

  Business Response

  Date: 12/14/2022

  The customer's vehicle is still pending approval from the Hyundai Warranty. Hyundai Warranty should send their final decision within the next week, if the claim is approved it will take 2-4 weeks for the engine to arrive and the vehicle will be worked into the schedule. Service loaners are unfortunately not available at this time.

  Customer Answer

  Date: 12/14/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I feel I have been poorly treated and still have to make my payments. 
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at this dealer in July, I have been unable to to register my new car due to the fact that initially the dealer sent the wrong checks to the state and now after all of this time the dealer never sent replacement checks. I have been pulled over by the police several times because of the temp tags expiring. Every time I call the dealer I am dismissed. I purchased a car that I hardly drive due to this issue. The dealer has sent me at least 4 temp tags but the state of Illinois states it is illegal to issue more than 1. I have repeatedly tried to speak with an office manager or a sales manager and they never call back or answer the phone, I need the paperwork filed on my car by the dealership. I would also like compensation for the payments made on a car I cannot drive.

  Business Response

  Date: 12/01/2022

  We have been working with Mr. **** and the Illinois DMV. The title work and check were overnighted to the Illinois DMV 8/10/22. Illinois DMV claims Mr. **** never showed up to complete registration. Illinois returned the paperwork to Don Wood after 3 weeks. We resent the paperwork to the DMV 9/2/22. We received the paperwork back from Illinois on 11/28/22 stating the check needed rewritten. The updated check and paperwork were overnighted to the customer on 11/30/22 for more convenience. 

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18. 2022 I cancelled two contract warranties with Protective - Asset Protection through Don Wood Ford in Athens, OH where I purchased my 2010 F-150 truck. One was for $346.96 and one was for $1737.00. I called Protective Asset Protection in late September and they stated the funds had been sent to Don Woods. I have called Don Wood repeatedly since then to get the funds credited to my truck loan account at Park National Bank with no results. It is 3 months from today since the initial cancellation was approved and I was told it would take 4-6 weeks to complete the process.
  
  Contract **** *********** Contract ********* 

  Business Response

  Date: 11/22/2022

  Both checks for this cancellation request have been processed within the Don Wood Inc office and have been sent to the customer's bank.

  Customer Answer

  Date: 11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  The first check has been received by my bank and I am waiting on the receipt of the second check.
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** **** *****

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i purchased a truck from this dealership, on my paperwork it stated they were to send me touch up paint, since there was a rock chip on the bed of truck. I gave them a month or so to get it to me, nothing. I then sent email to sales person and the sales manager. got called back and was told give them a week or so and they would send it out, still got nothing. Emailed them again and have not heard back from them. I have had the truck for around 7 months now and nothing. I would not have purchased the truck, if it was not wrote up on the paperwork, and yes i would have walked away from the deal over this. I had been screwed by Don Wood in the past (25 years ago).

  Business Response

  Date: 11/11/2022

  Resolved with customer.

  Customer Answer

  Date: 11/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 12th My 2017 Hyundai suffered an engine failure that was determined to be part of an engine recall.
  That alone took 2 months to be determined.
  It is now August 21, A whole 4 months and two weeks later and I still do not have my vehicle, As of today it is still just sitting in the lot.
  That alone brings worry as the brakes are now completely rusted over, Fuel has most likely been compromised and tires develop a flat spot over time, That however is not the main concern.
  It has been 2 months since my engine has Been approved and every week that I call it is something new on why my vehicle is still not repaired.
  I have made contact with Corporate and have not heard anything back at this point.

  Business Response

  Date: 08/30/2022

  Dealership reached out to Mr. *** to discuss the timeline for the engine. Dealership is doing everything they can to complete engine in a reasonable time.

  Customer Answer

  Date: 09/07/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17748647
  
  
  
  I am rejecting this response because: It has now been over two weeks and vehicle is still not even in a bay to start repairs, Vehicle will have been at the Delership 5 months on the 12th...Will look into legal options
  
  
  
  Regards,
  
  
  
  ****** ***

  Business Response

  Date: 09/07/2022

  Business tried to contact customer on Friday, September 2, 2022, voicemail is full. Vehicle work is complete, however, Hyundai sent the wrong key fob to the dealership. New key fob should arrive tomorrow, September 8, 2022. As soon as key arrives, vehicle will be ready for pick up.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the dealership and asked how long it works take to get my car in and looked at. The gentleman that answered the phone stated that it should only take a week or so to get it looked at. Had my car towed on Mary 18th, after hours drop off to the dealership. Called the dealership on May 19th to make sure they got the keys and give them my information so they could contact me. Stated they had gotten the car, but it would be a couple of days before the could look at it. Called back the next week found out that the cars engine was bad, that the car was still under the extended warranty. Asked how long it would take, the guy told me that it would take approximately 2 weeks to get an answer once hyuandi received all the diagnostic stuff from them. I asked about a rental. He said once it is approved by hyaundi for warranty then I could have one for 10 days. This was the week of May 24th. The week of May 30th contacted the dealership to see how things were going. The guy said ll the paper work had been sent to hyaundi they were just waiting to hear from them. Called one June 10th, said just waiting on hyuandi to answer back. One June 18th Called and they said had to get more pictures for the warranty stuff, Called june 26th. No news. Called July 1st said still waiting on hyaundi. Drove over on July 10th. Walked into service department. Noticed on their board they had my car written ad not being there until May 26th, and that they had not even began the diagnostics on it. They were yet to even look at my car since the first week was over that they viewed it as being there. So everything I was told for over a month was a totaly sham. Spoke to **** about the guy Gary and why the car was not there until the "26th". Asked about a rental. Was told they didn't have any and they could only give it to me for 10 days once it was approved by Hyundai. July 20th was told it was approved, asked about a rental, they stated they didn't have any/ nor did

  Business Response

  Date: 08/23/2022

  Ms. ****** picked up her vehicle on August 22, 2022.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12th, I got a 2013 Kia at Don Wood. I told them about an oil leak the car had after my test drive, that there was no spare tire and that the car had a dent. I was told to come back in two weeks. I filled my car with much more oil than a working car should need.
  
  I brought it back, they fixed some issues but not the oil leak. I was told they didn't have the parts and was told to wait again (Until July 1st). I take it back, and they call back and tell me to let me know my car is in security mode and they don't have the parts to fix it and they send it to Hyundai. The oil leak is still not fixed, they tell me to go trough my warranty to get it fixed, I agreed. I had the warranty with Don Wood, but they refused to pay for the repairs through Hyundai.
  
  I have to fill my car with so much oil everyday, and there's metal shavings in it, I cannot use this car for long if it is not fixed.

  Business Response

  Date: 08/17/2022

  Per phone conversation with business, this is a Kia claim that needs to be addressed by Kia directly.  We had no idea that there was an issue like this with the vehicle and it's a fairly new development for Kia's vehicles.  We were told by Warner Kia that the consumer was told to drive the car for 1,000 miles and report back to the dealership and this is not happening, per the dealership.  We were told the consumer keeps adding oil, which is not helping her claim.  Please call Warner Kia to continue to work with them on this issue.  We have satisfied our contract "WE OWE".