Reviews

This profile includes reviews for Rent 2 Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent 2 Own has 46 locations, listed below.

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  Rent 2 Own

  210 S Quarry St Bainbridge, OH 45612-9482

  
• 

  Rent 2 Own

  PO Box 547 Bainbridge, OH 45612-0547

  
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  Rent 2 Own

  313 Lafayette St London, OH 43140-9326

  
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  Rent 2 Own

  180 Heath Rd Heath, OH 43056-1107

  
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  Rent 2 Own

  115 W Main St West Union, OH 45693-1303

Review Details

• Review fromHope K

  Date: 08/07/2024

  1 star

  Hope K

  Date: 08/07/2024

  I rent from the one in ********** ****. Do not refer anyone if you have an account. They will hold you responsible for someone else's account just because you referred them. They are very rude and will harass you over someone else's account and threaten you. Very bad store.

  Rent 2 Own

  Date: 08/28/2024

  Thank you for taking the time to leave a review. With every new customer we ask for references, that being said it is more than likely you were added at the start to this customer's account since you referred them. If you call the store and speak with the manager (****) he will be more than happy to remove you from the account. **************.

• Review fromRob B

  Date: 07/29/2024

  1 star

  Rob B

  Date: 07/29/2024

  The people at my local rent to own in ************* isn't very good. I'm buying a refrigerator for my 78 year old mom. I told them at the beginning of the month bc I'm temporarily off of work. That it would be end of month before I can make a payment. Some how they managed to get my mother's debit card and took over $200 out of her bank account. These people should be closed down for their business practices.

  Rent 2 Own

  Date: 07/30/2024

  Thank you for taking the time to leave a review. Here is response from the store manager:He texted in that he had his payment today on 7/24 we tried to call and text to verify which card he wanted to use with no response so someone used the card that was on file. He has used that card multiple times for payments and his mother is the co-signer on his account. Payment was 22 days past due. If you have any further questions or concerns, please contact the regional over the store by calling **************. Thank you.

• Review fromKelly K

  Date: 04/19/2024

  5 stars

  Kelly K

  Date: 04/19/2024

  Mana is the best in the business she always there to help with a smile on her face she knows her customerservice so always knows what we love an the delivery guys are the best special shout to Austin who brought something to me that I could have picked up if I hadn't had surgery on my foot can't walk or drive so he brought small iyen to me with a smile on his face an even took time out to ask me about my foot an talk to that meant alot to me thank you both Mana an Austin you made my day more than you know

  Rent 2 Own

  Date: 05/07/2024

  Thank you for taking the time to leave this review. We are so happy to hear about how pleased you are with that amazing store!!! I will forward this review to the regional manager over the store so that they can see what a great job that staff is doing. Thank you again and have a great day!!! :)

• Review fromDanni H

  Date: 02/24/2024

  1 star

  Danni H

  Date: 02/24/2024

  Harassment showing up at people house that I do not live in. On Top of that paid a year on time and lost me job was trying to work something out. they raise the praise and told me two different settlement prices. Have not provide an actually card and someone charge the card without my consent . Went to my mother house who I do not live with leaving notices when I did not put my mother down for no reference or anything Even my mother was not happy someone leaving notice on her door that has nothing to do with her. They will never get another dime out of me

  Rent 2 Own

  Date: 05/07/2024

  Thank you for taking the time to leave a review. Please contact our Home Office at 1-800-526-5606 between the hours of 9am-5pm Monday-Friday to speak to the regional manager over your store. Thank you.

• Review fromAmelia B

  Date: 02/02/2024

  1 star

  Amelia B

  Date: 02/02/2024

  Rent to own in Lebanon Ohio is awful, the employees are rude and snobby, if I’m a day late on a payment they hound me until they get money. Chrissy the manager is not a nice person, I thought they were supposed to be the nicest folks? Well they aren’t they should be called the meanest folks. I’m currently renting with them but I’m gonna pay everything off and not go back. They have lost a customer that has rented from them for years with no issue until now all of a sudden. Don’t come to the Lebanon Ohio location, you will be highly dissatisfied, and disappointed. It sucks I have to do this but I do not want to rent anything from them after all I’m going through with them. They used to be a wonderful company until Chrissy took over it went downhill from there.

  Rent 2 Own

  Date: 02/15/2024

  Thank you for leaving a review. The manager of the Lebanon store has said that she was aware of the payment issues, and that after you spoke to your account manager, she was under the impression that a conclusion was reached. She was unaware of any other issues. If you would like to contact the regional manager over the store, you can contact them at our home office at ###-###-####. Thank you!!!

• Review fromBenjamin H.

  Date: 01/19/2024

  1 star

  Benjamin H.

  Date: 01/19/2024

  If u feel like u want to be insulted, degraded, badgered, and belittled. Then head down to ******* **** Rent 2 Own. And ask for a man by name of ***** he certainly will accomplish all those needs. Im a combat Veteran of the ************* Army, and he called me ignorant. Keep in mind that one incompetent man shouldnt reflect on the entire business as a whole. Because they do have some good employees there. If u do visit that store ask for **** as she is very helpful and attentive and has no issues with being courteous and respectful.

  Rent 2 Own

  Date: 02/15/2024

  Thank you for leaving a review. I do know the manager has been in touch with you, and if you have any further questions, please contact the Waverly store manager, Lee, directly at (740) 947-7531. Thank you. :)

• Review fromShirley B

  Date: 12/09/2023

  1 star

  Shirley B

  Date: 12/09/2023

  Rent to own at wilmington horrible.. ******* ***. Their employee is horrible at customer service very pushy and rude .. she will hound u for payments even when u do pay. Thank goodness got it paid off I ask for my paid receipt she didn't say if she will mail it to me since I moved so.ewhere else and also needed copy if my contract she didn't say she would sent them .. I have gotten numerous stuff from them . I won't anymore such a rip off .

  Rent 2 Own

  Date: 12/28/2023

  Thank you for leaving a review. The manager of the Wilmington store has replied:
  
  This customer was moving out of state and asked us to pick her item up. The item was deemed unrentable and we set up a plan to make payments to pay it off. She became delinquent on the payments so normal collection practices began. She has since paid off the item and now owns it.
  
  You can contact the manager, Andy, at the Wilmington R2O directly by calling 937-383-3489 if you have any futher questions.

• Review fromGuy D

  Date: 10/19/2023

  1 star

  Guy D

  Date: 10/19/2023

  Didn’t want to refund. Scam . Offered partial refund and gift card

  Rent 2 Own

  Date: 11/09/2023

  Thank you for taking the time to review us. At this time we do not service your zip code of 94108.  We locally service Ohio, Kentucky, and parts of West Virginia.  We do not ship, we only service our customers locally through our store fronts.  If you have placed any money down on any of our product online, please call our Home Office at 1-800-526-5606 to speak with us about your refund.  Thank you!!!  

• Review fromWould give negative stars

  Date: 09/25/2023

  1 star

  Would give negative stars

  Date: 09/25/2023

  1. I never received a copy or pdf of my agreement. Nor did I receive any communication through email, writing etc. (only calls and texts) about payments. Nothing with notification of payment due or late.
  2. I asked to enroll in auto-pay, was told that happened. Which in the end result, did not happen and I missed payments because of that. Ultimately fell behind and had to return merchandise.
  3. Employee, when attempting to reclaim merchandise, messaged me on my private social media account from their personal account. Which no where on their page says anything about Rent 2 Own. She also called from her cell phone, and private repeatedly while I was at work, with clients. She was asked to call after 530/6pm and continuously called during work hours only.
  4. Employee was extremely rude when speaking and rarely identified herself as Rent 2 Own. Nor did she do so on social media.
  There are federal laws about #1, #3, & #4 I'm relatively sure.

  Rent 2 Own

  Date: 11/09/2023

  Thank you for reviewing us.  Please contact our Home Office at 1-800-526-5606 and ask to speak to the regional manager over your current store.  Thank you!!!! 

• Review fromSonya M

  Date: 09/21/2023

  1 star

  Sonya M

  Date: 09/21/2023

  Two weeks ago, my husband went into ******, to get a Backbone. I was late on payments in the past and understand they chose not to let us. But the experience that ****** gave was disrespectful. She told my husband she had experience with me at Milford Rent 2 Own and a place in ****** Rent-A-Center. I had never met that woman in my life, and in fact, I called Milford and ****** and verified I never had an account my whole life at those locations. My husband messaged the Manager **** on Facebook0, where they came to us for payments before and he completely ignored my husband. We also did ruin furniture in the past because our landlord would not get rid of the bed bugs in all of the apartment complexes we lived in, and we had an agreement we would pay the couch off but Jess never reached back out to us plus we could rent again when we moved!! Guess what we did move!!! And now they blacklisted us and treat us this way. I will never recommend them to anyone else again. They are lies and try to make people look bad when I have never met them before.

  Rent 2 Own

  Date: 11/09/2023

  Thank you for taking the time to review us.  If you would like, you can contact our Home Office at 1-800-526-5606 and ask to speak to the regional over that store to let them know about your experience.  Thank you!!!