Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transmission had pressure regulator problem that's why I wanted them to pull the transmission pan so they could check that part and run test on it, instead they pulled transmission and said.it was.trashed.

  

  Business Response

  Date: 06/19/2024

  6/19/24
  Mr. ****** brought his 2009
  Chevy Avalanche with over 164,000 miles on it and badly slipping 3-4-5-6 and he
  asked us to “check slipping” pm 8/28/23. 
  He authorized the removal of his transmission for an internal inspection
  on 8-28-23 and provided his birthday as verbal authorization.  The next day, Mr. ****** authorized his
  transmission to be rebuilt by Brownies it! shops and provided his mothers
  maiden name for verbal authorization.  As
  of 6/19/24 Mr. ****** has paid Brownies it! shops $0 for the work completed on
  his vehicle.  We obviously do not want to
  take the vehicle from him as we have allowed 9 months to pass with little
  pressure from our side.  However, if Mr. ******
  does not pay for services rendered; we will be forced to use a mechanics lien to
  acquire our compensation.  We are willing
  to waive all but $100.00 of storage fees if the original balance is paid within
  the next 15 days (7-3-24) in cash.  We can
  no longer do nothing with $0 being paid to us and we can’t store his vehicle
  forever.
  Regrettably and respectively
  submitted,
  
  *** *****,
  Owner

  Customer Answer

  Date: 06/20/2024

  I did not authorize them to take transmission out of truck .. They called and said they would wave storage fees. That still doesn't cover them rebuilding transmission just another scam to get money for work not authorized.. I found out they had already made arrangements to get the truck through Westlake Financial, at this point I have no way to pay for both.Thanks for your help!

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to have car towed home in pieces after having car towed there for a free inspection

  

  Business Response

  Date: 10/12/2023

  *** ***** received a free diagnostic of his vehicle after it
  arrived.  That diagnostic concluded the
  SUV had an internal transmission failure. 
  *** ***** authorized Brownies IT to remove his transmission and perform
  an internal diagnosis. *** ***** actually came into the shop and paid for this
  in person and there was no confusion about what was being done. Once the
  transmission was out and inspected by our rebuilders, *** ***** was given the
  complete scope of the repair.  *** ***** declined
  for the repair to be completed and asked that Brownies assemble the vehicle so
  that it could be towed to the scrap yard. 
  Brownies IT informed the customer the frame would be reinstalled, and
  the transmission would be placed in the trunk on cardboard.  The customer agreed to this and signed our
  invoice acknowledging the vehicle was being towed in a state of disrepair.  Brownies IT has no responsibility to refund
  the customer for work he authorized and acknowledged.
  We wish him well.
  Respectfully submitted,
  *** *****

  Owner

  Customer Answer

  Date: 10/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023, I took my Dodge Journey to the Brownies IT in Beavercreek because the transmission went out. It took them around a week to repair it and it was not done correctly and had to go back a few weeks later. They did fix it for the time being. Then earlier this week, the transmission went out again, within the warranty time frame. I took it back to Brownies and they said they will take about a week to do a diagnostic on it. I asked the manager, if I could get refunded for my rental for the time that they have the car, since it would not need to be back in there if they had properly fixed the transmission in February. I was told that they do not do that. I then proceeded to get a hold of their district manager, whom I had to track down, because he did not call me after I requested a call. He said that he would try to escalate the vehicle to move through the repair process quicker, but that they do not refund anything for loss wages or rentals. He did not offer this in writing though. I am unpleased with this resolution, as it is not a resolution for me. If my faulty work caused them to not be able to work or get around; then I would be responsible for making that happen. I want Brownies to do what *** *****, the President, says is right; which is doing what is right for the customer. What is right for me; is for Brownies to pay for the rental that I am having to get as a result of them not properly fixing my transmission right the first time.

  

  Business Response

  Date: 09/29/2023

  **** ******
  transmission was repaired properly the first time, and it lasted through the
  entire warranty period. Her issue was mismatched tires on an All-Wheel Drive vehicle.  This was explained to her and her husband
  when she brought her vehicle in complaining of shaking in Sept of this year. Her
  transmission did fail in Sept of this year. 
  If you put 2 to 3 tires of different sizes on an “All-Wheel Drive”
  vehicle the tires WILL rotate at different speeds and WILL tear up the differential
  AND transmission.  It was their choice to
  put these tires on their vehicle.  They
  accepted our Limited Warranty Terms when her husband signed our invoice at the
  bottom middle of the invoice.  The “Limited
  Warranty Terms” states “The work performed can many times fail, due to no fault
  of the warrantor … This warranty will not be valid if the work has been abused.”  Also, our work is over 10,000 miles out of warranty,
  which exceeds the 12,000 miles warrantied period.  These are the 2 reasons our work is out of
  warranty.   
  We do wish the Ross’s well.
  Respectfully
  Submitted,
  *** *****
  Owner

  Customer Answer

  Date: 10/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Brownies does not stand by their work. When the car was brought back in, while still under warranty, the issue was not the tires. We did end up putting four brand new tires, all the same brand, on the SUV and the transmission still went back out. Brownies is a joke. There are a ton of google reviews giving the same sad story about how their vehicle was not repaired correctly and Brownies never takes the blame for it. It is a business that rips people off and only puts a band-aid on the problem. The "owner" responds to all complaints and never takes ownership for the lack of craftsmanship of  his employees. *** has made a small fortune from the misfortune of any customer that comes to his four shop locations. I would NEVER recommend anyone to do business with this company. They are clearly paying to have a A+ rating with the BBB. Just because a company responds doesn't make them a good company to do business with. You can respond and not satisfy the customer.
  
  
  
  Sincerely,
  
  
  
  ****** ****