We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital Supplies

Medical Service Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Reviews

This profile includes reviews for Medical Service Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Medical Service Company has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.18

    Average of 22 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Geno S

      Date: 06/26/2023

      If I could give this company 0 stars, I would most definitely do so! Their customer service is awful and uncaring! They do not treat the patient with care and concern but rather as a number. They do not have understanding and do not help a patient resolve their medical issues, but rather create new issues to worry about and deal with when it comes to getting replacement supplies for your medical equipment.
      They promised to send me new filters for my CPAP machine and never sent them and when you call them about getting it resolved, you get the run-around and they do not resolve the issue. They also claimed that our insurance only pays for new replacement supplies once a year and it's been over a year, but they insist I am not eligible yet for the replacement supplies because insurance won't pay for it. Which is it? I am confused!
      I am definitely going to switch to a new company for supplies and dump this one immediately!

    • TERRI G

      Date: 10/27/2022

      TERRI G

      Date: 10/27/2022

      Terrible company. My doctor sent in a prescription for CPAP supplies in late July. It is now late October and I still have not received my CPAP supplies. Finally had my doctor send a prescription to another company so that I could get my supplies. Every time I called Medical Service Company about my supplies I was told they would be sent right out And I never received them. One time I called and they told me there was a problem with my order and a supervisor would call me back within 24 hours. Guess what....no call back. Getting in touch with them is a nightmare. Every time you call, you are either on hold for 20-45 minutes or they say they will call you back. When they call back they let the phone ring 3 times and hang up. TERRIBLE CUSTOMER SERVICE!! Save yourself alot of headache and choose a different supplier.

      Medical Service Company

      Date: 11/11/2022

      Thank you for bringing this concern to our attention. We have reviewed the customer’s interaction with our staff and have identified where we did not properly escalate her concerns. We have reviewed the escalation process with the individual staff member and will be referring the process to our Performance Improvement Committee to identify more opportunities to better our services. We have reached out to the customer directly to address any outstanding questions and service needs. We will continue to monitor this situation to ensure proper resolution.

    Medical Service Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.