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Business Profile

New Car Dealers

Jay Buick-GMC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jay Buick-GMC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jay Buick-GMC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 21, 2023, I brought my car to a scheduled appointment due to having a fluid link coming from the right front side of my vehicle. After the car was inspected, I was informed of two leaks—a coolant leak coming from the coolant outlet housing. I agreed for this to be repaired, and it was documented that the coolant outlet housing was replaced and the coolant was refilled. The second leak identified was an oil leak from the turbo feed line, which was replaced. It was documented that residual oil and coolant were washed from the engine.
      When I picked up my car on December 20, my car was shaking, and the stabitrack light and the slip light on the dashboard were on. This had never happened to my vehicle before it was serviced on December 20, 2023. I returned the car to the dealership that day and informed the service department of my trouble. I was told that the engine was wet, which was to blame for the lights on the dashboard and shaking. Later on the dealership said they "fixed" the repair complications and delivered the car to my home. When the car pulled up, I heard a noise coming from it, and when I drove the car, it started shaking while I was at stop signs. I called the dealership, and the car was picked up from my house and repaired again. On December 25, I saw an oil spot in my driveway, but I could not take my car in due to leaving for a trip on the same day. When I returned, I noticed my vehicle inconsistently shaking while stopping at a stop signs. On January 11, 2024, I had to get an oil change, although the dashboard read that I still had 20% oil, and a red light came on the dashboard several times that day telling me to turn off my car because my oil was too low. On January 12, 2024- I took my car for an oil change, and a mechanic told me there was some build-up on the oil filter cap and confirmed that my oil was shallow. Also, my car was making a noise, which stopped once I got the oil change. Service Manager failed to return call from 1-12-24.

      Business Response

      Date: 01/16/2024

      We will review. 

      Customer Answer

      Date: 01/16/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ********* *******









       

      Business Response

      Date: 01/22/2024

      We are actively working with this client. The services in question are not connected to one another. Our service manager is in communication. 

      Customer Answer

      Date: 01/23/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.] These issues are related to the previous car repair, as these issues did not happen before the repair. Furthermore, the vehicle has yet to be looked at to determine if there is a connection.  The vehicle will be looked at tomorrow morning.



      Regards,



      ********* *******









       

      Customer Answer

      Date: 02/02/2024

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      The consumer has confirmed that their vehicle was repaired to their satisfaction and consider the matter resolved. 

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Automobile was worked on and paid twice, but not fixed by dealer. Now they have my money and my car. How do I resolve this problem.

      Business Response

      Date: 02/14/2023

      We will look into details and get back to you. Thank you. 

      Customer Answer

      Date: 02/16/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ******* *******



      The vehicle was returned  to customer with the same issues.  Customer will seek further resolve from the auto dealer. This matter has extended three wks.





       

      Business Response

      Date: 02/21/2023

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      *******

      I just wanted to update you that Romance has picked up his vehicle. We are actively trying to assist him in the purchase of a new vehicle but are waiting to hear from him. Please let me know if you need anything additional from us.
       

      Best,

      ******* ****

      VP of Operations

    Jay Buick-GMC is BBB Accredited.

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