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Business Profile

New Car Dealers

Jay Buick-GMC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Jay Buick-GMC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jay Buick-GMC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • sean r

      Date: 11/08/2024

      Jay Honda told us they would not repair our, in warranty Civic, told us to take it to where we purchased the car. Called Honda and found this not to be true, made them aware of this and they finally repaired the recall issue. we received our brand new 6,000 mile car back with dings in the passenger door. They refused to do anything about it. And denied all accountability our car is still damaged from this. Do not take your car there!!! Treated us so poorly we do not want anyone else to have to go through this.

    • Elaine R

      Date: 07/26/2024

      Elaine R

      Date: 07/26/2024

      I went there to have a key fob programmed. They say they were unable to program the key fob that was bought from Amazon, but I still had to pay the FULL $200 for a service that I didn't receive. I could see paying a service charge for the attempt, but not the full amount for a service that I didn't get. It's a ripoff that should be illegal. I believe they probably do this to people who do not buy the key fob from them. This is a poor business practice and a total ripoff. Never again. I am done with Jay Buick GMC.

      Jay Buick-GMC

      Date: 07/27/2024

      Any parts that are not purchased through a service provider or dealer are a gamble. Our technicians are paid for their time and expertise as any professional would expect to be. If the client would like top purchase a key directly through out parts department, we would be happy to program it at no additional charge.

    • Kevin M

      Date: 09/25/2023

      Kevin M

      Date: 09/25/2023

      I sent by Pontiac G 6 to Jay Buick to have it serviced. I had been having the car serviced for some time. I sent the vehicle to be serviced for a engine harness that had been chewed by mice. Jay Buick had kept my vehicle for three months before it was so called repaired. I had to go through my insurance company in order to get the car repaired and get a rental car in order to be able to get back and forth to work. When I inquired about a rental through Jay Buick while they were repairing my car they stated that they didn't have any available. Almost a year later I take it to another car repair place and they state to me that the wiring was done all wrong. I contacted Jay Buick and they stated that the warrantee has expired on the service. They stated that it was done by certified mechanics and I stated to them just because their certified mechanics doesn't mean it was done right. I now have to get that work redone again after I had paid for it once because it was wired wrong. Jay Buick I feel is the worse car maintenance servicer that I have ever encountered.

      Jay Buick-GMC

      Date: 09/28/2023

      Hi ****** we are sorry to hear about your recent experience. Please reach out to our service team directly at ************

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