Complaints
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wed., Sept 7 i called Mr. Rooter Plumbing as i had felt dampness on my kitchen floor. I should have known that something was not right when at least 3 vehicles from this company pulled up and several men came into my home. One man proceeded to quote me a price for work and then tried to sell me a whole house water conditioning system to total $5,500. He offered me NO information in writing, nothing but a verbal recommendation from me. Except to show me how crusty and hard my water is; which i already know it's bad. One man got on the phone with my insurance company so that they could do supposed water damage remediation work; and took $500 from me which i did get back. The actual plumber only did maybe 1/2 hour worth of work after being there from around noon to 6pm!! He talked most of the time. The next morning, i received a phone call from the supposed manager telling me that he would be out to re-assess the situation. It was the salesman who came out to try and sell me the system again. i practically had to throw him out of my home. Very unprofessional and bully-like behavior toward me. i ended up giving the company $400 which is still too much because i had to pay $440 to another company to have my dishwasher installed, which is a whole other story. Bottom line is that Mr. Rooter preys on people, especially single women. i would like to get a refund of my money spent with them ($400) for all the stress they caused me, for wasting my time and for not doing much of anything to resolve the plumbing issue.
Business Response
Date: 10/07/2022
This customer agreed and signed for us to begin work. Our jobs are priced out based on the work, not the time it will take. So the amount of time it took for the technician to do the work is irrelevant. The $400 for the job was the price after a $108 discount we offered. We had a job scheduled to reset the customer's dishwasher, which she canceled. We cannot control how much she paid another contractor to do the work we were going to do.Initial Complaint
Date:06/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
06/23/2022 Mr Rooter came out to my mother's address **** ***** *** ************* ***** Matthew came out to do a job and I was told that they have financing available with ******** *** and Matthew told me when I fill out the application that would be a soft hit to see if I was pre-approved on my credit well it wasn't it was a hard hit so I wasn't approved for the financing and again told that it was a soft hit so I paid the job with a credit card on 06/24/2022 it is now showing on my credit report as a hard hit and I am very upset and now I can't get anyone to help me to get this off my credit I was misled by Mr. Rooters companyBusiness Response
Date: 07/02/2022
Mr. Rooter emailed ******** asking what steps to take to help the customer get the inquiry removed. Alex at ******** has started the process, it typically takes 30 days for the inquiry to be removed. Mr. Rooter called and spoke with the customer to let her be aware.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.