Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Bathroom Remodel

Baths Direct USA

Reviews

Customer Review Ratings

4.56/5 stars

Average of 18 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromChris I

    Date: 05/19/2025

    5 stars

    Chris I

    Date: 05/19/2025

    My installer was on time and did great work! I was treated with curiosity.

    Baths Direct USA

    Date: 05/20/2025

    Thank you so much for the feedback & opportunity
  • Review fromSue and John R

    Date: 04/29/2025

    5 stars

    Sue and John R

    Date: 04/29/2025

    I had them come out to install a walk-in shower. **** *. was our installer and he worked diligently and he knows his job!My shower is amazing!!! From sales to the end of project everyone was very polite and extremely professional ! Cant say enough about my shower and **** T!

    Baths Direct USA

    Date: 04/30/2025

    Thank you so much for the opportunity. Ill make sure to pass the good words along to ****. Thanks again
  • Review fromAlexis H

    Date: 04/29/2025

    5 stars

    Alexis H

    Date: 04/29/2025

    From start to finish this was a wonderful experience. ***** our sales guy was fantastic and so easy to work with. Our installers were equally as great and cleaned up after the work was done very thoroughly!

    Baths Direct USA

    Date: 04/30/2025

    Thank you so much for the feedback. Ill be sure to pass the good words along to the team.
  • Review fromMary K

    Date: 04/16/2025

    5 stars

    Mary K

    Date: 04/16/2025

    We were very pleased with all of the work done to get our old tub/shower out and the new walk in shower completed. ******* was so fun to have in our home and work with. When we had questions he answered them and when he asked questions we answered them and then talked about other life things also. The quality of work was great and we were very surprised that we did not have any mold or water damage back behind the original walls as they are 42 years old. ******* did a fantastic job and we love our new walk in shower. Hoping we are able to do the next bathroom with ******* working on that also. Thank you for the wonderful customer service with *****, ***** and ****** also. It was great to know when things would be shipped or delayed and anything that happened they were on top of and let us know. We an not forget *** ******* who came to the house and answered all of our questions and walked us through all the steps to get this project started. He was fantastic and down to earth with no pressure if we really truly felt we couldn't afford to do it. Thank you again for a wonderful team we had the pleasure working with. **** * ****

    Baths Direct USA

    Date: 04/22/2025

    Thank you so much for the feedback
  • Review fromDonald Y

    Date: 02/17/2025

    5 stars

    Donald Y

    Date: 02/17/2025

    My installers, Kyle and Oliver did an excellent job on my installation. Explained things as they went along, were courteous and friendly. Cleaned up well. The end result is simply excellent. Would highly recommend them for your project.

    Baths Direct USA

    Date: 03/18/2025

    Thank you so much for your feedback
  • Review fromJames Michael M

    Date: 01/17/2025

    5 stars

    James Michael M

    Date: 01/17/2025

    They did a great job on our bath install at a great price. The installer was very thorough and spent time making sure that my mother got exactly what she needed. He was very professional as well .

    Baths Direct USA

    Date: 01/18/2025

    Thank you so much for the feedback. Were glad to help
  • Review fromMark R

    Date: 12/14/2024

    5 stars
    Our installers, Cliff and Bobby did an outstanding job and the entire project looks great!
  • Review fromJames A

    Date: 11/15/2024

    5 stars
    All I can say is that Josh from My Last Bath did a fantastic job doing our tub to shower transformation. I’m am so happy the way my bathroom looks now. We are in our senior years and this will make taking a shower so much easier. We hated stepping over the tub to get in and out of shower. Always afraid of slipping and falling. Now we don’t have to worry about that. Well worth it for pease of mind.
  • Review fromLinette C

    Date: 10/31/2024

    5 stars
    I can not say enough good things about my new tub. It was so easy to get a quote, I felt so comfortable I purchased that day. Once all my material arrived install was just as easy.
  • Review fromJanet B

    Date: 10/26/2024

    5 stars

    Janet B

    Date: 10/26/2024

    Love my new walk in shower and the workers did a great job in completing it in 1/2 day!

    Baths Direct USA

    Date: 10/27/2024

    Thank you so much for the feedback. Let us know if we can assist further

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.