Reviews

This profile includes reviews for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Range USA has 41 locations, listed below.

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  Range USA

  10870 Kenwood Rd Support Center Blue Ash, OH 45242-2812

• 

  Range USA

  10930 Deerfield Rd Cincinnati, OH 45242

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  USA Gun Range

  6035 Canal Rd. Cleveland, OH 44125

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  Range USA Shorewood

  19641 NE Frontage Rd Shorewood, IL 60404

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  Range USA Greenfield

  10557 W Layton Ave Greenfield, WI 53228

Review Details

• Review fromR. P.

  Date: 06/07/2025

  1 star

  R. P.

  Date: 06/07/2025

  Have repeatedly tried to purchase sale items only to find out that they are not in stock. This occurs week after week after week. Approached the manager only to be asked in a condescending tone what do you want me to do about it?. Have put items on the wish list for months without ever being notified of it being in stock ( because it never does). Contacted corporate only to be told that it was the vendors fault (Right, sure it is). Does no one ever make sure adequate inventory is available before putting items on sale? My guess would be no. Anyone can put items on sale at good prices if they never have to provide them. This is price baiting at its finest.

  Range USA

  Date: 06/09/2025

  Hello ******

  
  

  Please if you missed our last response to your ticket, go back to review this. This is our daily low price and not a sale. The item you are requesting is out of stock at many other stores as we have looked this up. 

  Range USA

  Date: 06/10/2025

  Thank you for reaching out to us through the BBB! Please take a moment to review the response to your ticket through our website. If you are having trouble locating our response, please follow the steps below. Thank you! To locate information on your ticket: 1. Log in to your account at www*************. 2. Click on the silhouette icon at the top right corner. 3. Select Help Center. 4. Under Ticket Status, select Review Tickets. Here, you’ll find all your ticket submissions, including the ticket number, subject, date submitted, and last response date—this may help you locate the email in your email application. If you still need assistance after reviewing the response, please reply to that email chain through your email application. Otherwise, you can find helpful resources in our Help Desk here: https:*******************. If you have a new issue and need our assistance, you can submit a new support ticket here: https://*****************************

  R. P.

  Date: 06/10/2025

  You asked me to show you the ad and I did so. Now I would like you to show me where you have it listed as your everyday price.Yes, I realize that it is out of stock everywhere. My point is that you knew that it was discontinued when you advertised it. You knew that it would NEVER be in stock . You knew that it was an unrealistic price when you advertised it but would never have to make good on the sale because it was discontinued. This IS a regular occurrence with Range USA, not an exception. Now, show me your ads for the last several months and Ill show you that it is standard practice with your company.Also, to be so ***** and vindictive as to cancel my membership because I complained shows that you dont want to deal with consumers, just their money.The ball is in your court.

  R. P.

  Date: 06/11/2025

  Can find no response. If there is something that you would like me to know, please respond here

  Range USA

  Date: 06/11/2025

  Hello,All responses are available as noted previously. If you have further questions, please feel free to reach out to us through one of those tickets as we are unable to assist you on a platform that isn't ours. Thank you.

  R. P.

  Date: 06/11/2025

  There is no useful information that I could find when searching per your instructions. Therefore, I can rightfully assume that Range USA does not deny my claim.

• Review fromJiyavaughna W

  Date: 05/25/2025

  1 star

  Jiyavaughna W

  Date: 05/25/2025

  I am writing to formally file a complaint regarding an unfortunate experience I had at your Range USA Valley View location, involving an employee named *** and, subsequently, the manager, ****.During my visit, I unintentionally shot higher than the intended target. Rather than addressing this professionally or offering constructive guidance, *** stood by and watched without any effort to correct or assist. When I approached him to explain what happened, instead of responding with understanding or support, he became disrespectful and dismissive in tone and attitude.I was taken aback by his unprofessional behavior and decided to bring the issue to the attention of the manager, ****. Unfortunately, instead of mediating the situation fairly, **** appeared to defend *** without first hearing my full account. Even more troubling, *** then misrepresented the situation, attempting to portray me as the aggressor, which was simply not the ******* a paying customer, I expect a safe, respectful, and professional environment, especially in a setting that requires trust and responsible oversight. This experience was disappointing and left me feeling disrespected and unfairly treated.I hope this complaint is taken seriously and that appropriate action is taken to address both the conduct of *** and the way the matter was handled by management.

  Range USA

  Date: 05/27/2025

  Hello ***********,Thank you for reaching out to ***We want to assure you that we take concerns of this nature very seriously. Your complaint will be thoroughly reviewed and addressed in accordance with our policies.We sincerely apologize if you felt disrespected or unfairly treated. While we are unable to share specific outcomes of internal investigations due to our privacy policy, please be assured that the matter will be handled appropriately. If necessary, corrective actions, including re-training, will be taken in line with our standards.We appreciate your patience and understanding as we work through this process.

• Review fromAnthony M

  Date: 04/29/2025

  1 star

  Anthony M

  Date: 04/29/2025

  If I could give them 0 stars I would. To start Ive only came here 3 times. This being the 3rd. But the first time was wonderful, everyone was nice I even payed for the most expensive pass they offer. This time the guy who checked me in had a big attitude that I had push ears in my ears under neath my pro max head phones. So I basically had double protection. He didnt like that made me swap them okay thats fine I had an attitude but I swapped my ears. NOW going back in into the range I obviously disturbed the range officer from sitting around doing nothing. I went to grab the door FOR the range officer and he said he had to go in first. Okay thats great I was grabbing the door for you. He said did he give you a lane. I responded he told you the lane didnt he ? He from that point made it his mission to make me uncomfortable and make me want to cancel my membership. I set a target up just pushed it out of my face so I could set my guns up. As Im setting up he says that needs to go passed 5 yards I laughed and said yes I will once I begin. So I finally shoot one mag shaking on how uncomfortable hes making me. Im the only person shooting and he says that hes going to kick me out for rapid fire if I dont gap 3 seconds ? I did a full trigger reset with a second if not longer in between. So I just packed it up and hopefully there is a different one around me for the money just spent on the pass.

  Range USA

  Date: 04/30/2025

  Hello Mr. ******* Thank you for reaching out to us through the BBB review page. We appreciate you taking the time to share your concerns. After reviewing your account, it appears that this is the first time we’re hearing about your issue. We truly value feedback like yours and would love the opportunity to look into this further, address any concerns, and provide clarification or resolution as needed. To help us do that, please reach out to our Customer Experience team and provide more details about your visit by submitting a ticket here: ************************************. We're committed to making things right, but we can only do so once we have all the relevant information. Thank you again, and we look forward to hearing from you soon.

• Review fromA. B.

  Date: 03/15/2025

  1 star

  A. B.

  Date: 03/15/2025

  I needed to reschedule a class because of a family emergency and I was refused help at the store and told to submit a ticket. I was then refused the option to reschedule or get a refund. I understand their 2 day policy but have some human decency and empathy. I'm incredibly disheartened by this experience. The "customer service" is abysmal.

  Range USA

  Date: 03/18/2025

  Dear ******, We’re sorry to hear that you feel this way. As noted previously, we strive to ensure our policies are clearly available and easily accessible. However, we understand that they may have been overlooked, and we sincerely apologize for any confusion. Our instructors typically provide class and private lesson instruction as secondary employment rather than full-time positions. When they reserve time for a private lesson, we ensure they are compensated accordingly to respect their time and commitment. This is why our policy clearly outlines cancellation and rescheduling requirements—to protect not only the instructor but also the company and our customers. Since this was a Private Lesson rather than a Class, the flexibility to override our clearly stated policies is unfortunately not available. Our policies are communicated in multiple locations before and after purchase to ensure transparency. We do appreciate your feedback and wish you the best moving forward.

  A. B.

  Date: 03/19/2025

  I was absolutely not informed of this when I set up this session nor did I get an email with that information. I called the store and they told me that I'd be able to submit a ticket to re-schedule. My receipt does not indicate that I cannot re-schedule. And I did not get an email confirmation of this so-called rule either. It's not like I'm asking for a refund, I simply want to re-schedule. I do not understand why you'd force someone to pay for a lesson they did not receive and not allow them to simply re-schedule. The trainer still go paid.

• Review fromZakarias G

  Date: 02/28/2025

  1 star

  Zakarias G

  Date: 02/28/2025

  I was lied to and duped into getting a gift card and now they won't refund it. They quoted me a price, told me their system is down and I have to come back in the morning. Now they won't honor the price. jack the manager said its my choice don't doesn't matter what Carson says. now I'm ***** and they have stolen my money. Do not trust them. they don't care about customers

  Range USA

  Date: 03/02/2025

  Hi, ********. We're sorry you had a bad experience. If you wish to tell us more, reach out to ************************************

• Review fromVher M

  Date: 02/22/2025

  1 star

  Vher M

  Date: 02/22/2025

  I tried to return a broken green dot scope on the store but the manager states that I have to purchase a new one because they will not replace the one I just bought. The merchandise was purchased less than 30 days ago in which according to the receipt I can return any product except a firearm. While I was calibrating the green dot scope I purchased at the store in the gun range the glass suddenly broke while firing the gun which was attached to it. I tried to reason to the manager at the store if they can at least replace it but she suggested that I buy a new one. I quoted what is on the receipt about their store policy which I was on spot about the 30 days policy. But the manager will not have it. I felt embarrassed because she made sure everyone at the store know with her loud voice that I was wrong to even talk to her and try to return the product. I let her know that other stores don’t treat me like this when I return a product to them. This was very embarrassing to me and I don’t deserve this kind of treatment as a customer and I feel sorry for the people who were treated the same way. An apology will not sway me from ever taking my business again in that store. Their business practice specifically their product return policy should be honored by them. Their customer service should be reviewed thoroughly.

  Range USA

  Date: 02/25/2025

  Hi, ***** We're sorry you had a bad experience. Please note that our return policy does state "In-store optic and accessory purchases can be returned if completed within 30 days of receipt and items are in good selling condition." The policy does stipulate "good selling condition." We will not accept returns of items that were damaged or broken in your possession. We're sorry if you disagree with that policy.

• Review fromStephen J

  Date: 02/08/2025

  1 star

  Stephen J

  Date: 02/08/2025

  Under educated, under experienced, over paid, & over going there... this place has a group of men that can't even act like they belong in a firearm store... At the business level, I can no longer suggest nor support such sub par personnel nor companies like this. Not to mention just one week after buying a firearm, my brother had to wait more than 30 days just to go in and untimately get a refund on firearm after another attempt to aquire the firearm... And when asked to do they job, the pure lies, and unprofessionalism was truly pathetic (by a store manager this time)... So after more than 10 separate and honorably attempted efforts to support this establishment, I know I am, my wife is and my brother most certainly have no more desire for such disgrace to business and firearm dealerships... As I hate Karen's I believe it my duty to explain that every attempt made to use this place was honestly given the UTMOST respect and effort to peacefully and respectfully do business... So please do not read this as a "Karen" review, but please see this review and do you and this country a solid and go every but here... arguably one of the worst establishments I've ever been to... So after a week of contemplatin doin this here review, here I am and here it is... do what you want with this information... I know what I'll be doin...

  Range USA

  Date: 02/10/2025

  Hi, *******.

  
  

  As a policy, Range USA does not transfer firearms without an approve result from the **** NICS background check system. While we understand that some other firearms dealers may complete transfers without an approve result, the large size of our company and the significant volume of firearm transfers we process annually make it too risky for us to proceed without explicit written approval from the ***. We're sorry you disagree with our policies. We are always looking for ways to improve and may change some things in the future.

• Review fromZ. C.

  Date: 01/16/2025

  1 star

  Z. C.

  Date: 01/16/2025

  If I could give them no stars I would. Doesn’t transfer firearms without a Proceed…lady from fbi asked why I was buying from there if they don’t transfer other possible ways ie the Brady date transfer law theirs plenty of people out there that are allowed to have firearms that get stuck in a loophole of not getting them transferred being their nasty policy of having a proceed the fbi said they don’t always have time to research everyone thoroughly that’s what the Brady transfer is for ******’s less So they kept my money hostage for 60 some calendar days and technically 30 but with waiting for the firearms to be delivered then 30 for the background check because I had to let the background check expire before I got my entire amount back otherwise they would have done the cancellation and charge you your restocking fee and made money off me for nothing and everything else I will never step foot again in this ffl hope they go out of business and I hope Americans really understand their gun rights because these guys only cater to you if you have a ccwp they would rather make a policy to not sell a weapon as opposed to follow the law and “may” not sell you a weapon without a Proceed meaning your stuck in a policy loophole infringement of your rights being able to purchase a weapon when your not a prohibited person it was the worst time I’ve ever had trying to buy a weapon waste of time and ruined my plans for almost 3 months and also my holiday weekend to go shooting with some family

  Range USA

  Date: 01/21/2025

  Hello,Thank you for reaching out!If you are purchasing a firearm online, the firearm will be shipped to the store you select for pickup. Please note that we do not ship firearms to residential addresses.Once the firearm has been delivered to the store, you will receive an email notification letting you know that it is ready for pickup.When picking up your firearm, please bring a state-issued ID. Your ID must display your current address and be from the same state as the store where you are picking up the firearm.After your ID has been verified and you have inspected the firearm, we will initiate your ******** background check. Once the background check returns an "Approve" result, we will complete the transfer, and you will be able to take your firearm ******* a policy, Range USA does not transfer firearms without an approve result from the **** NICS background check system. While we understand that some other firearms dealers may complete transfers without an approve result, the large size of our company and the significant volume of firearm transfers we process annually make it too risky for us to proceed without explicit written approval from the ****If we do not receive an approved result within 30 days, we will fully refund your purchase.For questions regarding the cause of your NICS delay or denial, we recommend reaching out to the *** directly via their website: ************************************************************************************************************************************************* . Please note that the *** do not share the reasons for their decisions with Range USA, so we are unable to provide any information regarding the specific circumstances of your transfer.We sincerely apologize for any inconvenience this may cause and appreciate your understanding.Thank you!

  Z. C.

  Date: 01/22/2025

  Your policy is preventing people that are perfectly legal to own firearms just to be caught in a loop of not being able to exercise their constitutional rights I cant wait until someone with more money then I have sues for properly discriminating against someone able to possess a firearm and their second amendment rights you guys play it off as its the *** fault but your policy says else wise Im not going to argue but most criminals dont buy weapons legally last I checked if your a criminal and you file a 4473 your now committing another crime lying on that formits a broken nics system your company uses and every ffl for that matter quantified by the **** failure to be able to research everyone in the country in enough time to get a proceedhindering certain individuals to purchase from you and others are permitted by a magical fairy certainly seems like discriminationwhich is where the ***** law comes into reason basically saying they investigated you enough your not a problem or you WOULD get denied right away (most are denied right away that arnt permitted in the first place) but were gonna leave it as a possibility thats ridiculous they can research someone until a background check expires and not give an answer that should be considered illegal itself and they should be sued as well ive been on the phone back and forth with nics for two weeks you guys lie and tarnish peoples rights because of your policies good riddance to your business and hope you go out of business saying things like the volume of weapons you sell you would be chasing down paperwork for the denials if you ***** transferred thats a lie because in the law it states the ffl writes the reason on the bottom of 4473 and is no longer responsible for the transfer.

• Review fromAngus M

  Date: 01/15/2025

  1 star

  Angus M

  Date: 01/15/2025

  I tried to cancel my membership. They ran it through for another month anyway. They claim they had already done so. They have no means of communication outside of email. They are very difficult to deal with if you have questions. One of the worst companies I’ve ever dealt with in regards to customer service.

  Range USA

  Date: 01/16/2025

  Hello Mr. ******, Thank you for reaching out to us! We kindly ask that you re-review your previous tickets: ****** and ******, as they address the concerns you’ve raised: Ticket ******: This ticket involved a credit card issue that caused your membership to be turned off. You requested to update your payment information and inquired about retaining your promotional discount. While our initial response contained incorrect information, we corrected the situation by refunding the entire month’s payment after your card was updated and offering an apology for the misinformation. Ticket ******: In this ticket, you stated you canceled your membership on 12/08/2024, which was the same date as your renewal. Per our policies, which you accepted upon signing up, memberships must be canceled prior to the renewal date to prevent charges (we recommend at least 10 days in advance in our policies). When this was explained, you claimed our system immediately shuts down memberships upon cancellation. This is not accurate. Memberships remain active for the 30-day period already paid for. Our system charged you prior to your cancellation, which aligns with our Terms and Conditions: There are no refunds or transfers for memberships. You will continue to accrue fees until a membership is canceled. Month-to-month memberships require a 10-day notice before the next billing date to avoid charges. After extensive communication and as a goodwill gesture, we decided to refund your December payment, even though it was against the policies you agreed to when purchasing the membership. These policies have been consistent across all your memberships since 2023. We apologize if this information was missed during your previous reviews of the Terms and Conditions. We have provided clear and accurate information throughout this process and regret that you feel otherwise. While we strive to offer excellent customer service, we are sorry to hear that you feel dissatisfied. We wish you the best of luck moving forward and hope your next range experience aligns better with your expectations. Thank you

• Review fromAngel J

  Date: 11/29/2024

  1 star

  Angel J

  Date: 11/29/2024

  (Me and my boyfriend went inside the range usa on 9400 w 63rd St and was greeted at entrance by a store associate very nice he never gave off any weird looks about no smell of marijuana he actually was confused when the other guy accused us of smelling like marijuana, now he helped us throughout the entire store even when we had questions and or needed further more assistance now up until when my boyfriend was asking about making his purchase another associate behind the counter randomly walked up and asked us did we smell like marijuana I Believe He Was a manager we both said no we didn’t smoke anything because one we know the rules about smelling like marijuana Inside a range He Told Us To leave the store because he smell marijuana even while his nose is stopped Up, We Weren’t The only customers inside the store also we been inside the store for atleast 15 Mins if we were suspected of smelling like marijuana the first guy we associated with would’ve made sure not to help us any further than he did, it was multiple other people inside the range including us we where the only two black race inside the range, Even The Associate That Helped And Greeted Us Said We Didn’t Smell Like Marijuana. Derek S. IS his Name who Stereotyped Us For No Reason We where two paying customers and was treated wrong. And i hope thats not how this company allow there employees to treat other races or people in general that enter a public store who want to protect there self. Its not acceptable and he should be held accountable for treating people like that. Its not right and its not okay for him to still be treating people like that while being apart of a public company. You guys lose value and great reviews by having employees working inside a company and treat people completely wrong! The star rating i would like to put is Zero this company doesn’t deserve 1 star just putting customers out for no reason

  Range USA

  Date: 12/01/2024

  Discrimination of any kind, including race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, or on any basis prohibited by federal, state or local law is not tolerated at Range USA.For the safety of everyone and to remain in compliance with federal laws, Rule 18 of our range rules reads: NO alcohol, illegal drugs, or any other form of impairment while on Range USA property.We're sorry you disagree with our policies.