Reviews

This profile includes reviews for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Range USA has 41 locations, listed below.

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  Range USA

  10870 Kenwood Rd Support Center Blue Ash, OH 45242-2812

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  Range USA

  7266 Harrison Ave Colerain Township, OH 45247-2456

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  Range USA

  7551 Mall Rd Florence, KY 41042-1401

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  Range USA

  3761 Round Bottom Rd Newtown, OH 45244-2412

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  Range USA

  99 Orangepoint Dr Lewis Center, OH 43035

Review Details

• Review fromDoug B

  Date: 11/04/2022

  2 stars
  New member, so far no issues with the store service, but I was led to believe that classes were included with the membership. When I called cs they said it’s only included after 3 months. Supposedly it was there in the fine print, but it was never brought to my attention. Neither does the website give any indication, just full price for classes, with membership status elite. Cs rep was not sympathetic at all, even when I suggested go ahead, charge me now and refund me after 3 months. “Will that be all?” Apparently yes.

• Review fromL. C.

  Date: 10/27/2022

  1 star

  L. C.

  Date: 10/27/2022

  Range USA has a very poor quality customer service. I think they have incompetent people that respond to customers. I bought membership on 7-20-2022 and on 8-20-2022 they have done something that cancelled my membership without notice to me . I did not cancel my membership , nor I intend to. I am a veteran and have a" basic defender "membership, paid with my credit card set for re-occurring payment and in good standing . I went to the range to pick up a gun I have purchased from their web site and try to use the range to test it and found out I was not having the membership any more with no explanation. the staff advised me to call corporate , telling me that their system has been replaced and they have tremendous IT, website, and communication with their store issues and many customers were affected. I informed corporate about my issue right away asking for reasons , explanations . I have received answers that do not make sense to me and then I called about 5 times and left message with no response Today is 10-26-2022 and they still did not investigate to solve my issue . I was very concerned to know who and why cancelled my membership that created inconvenience for me and concerned about the security of their website on which my credit card is used for payment .Today I received a call back from a very unprofessional lady named "Holly " that was speaking over me without listening to my concerns. With this level of customer service I will not put up, A very anti customer attitude and lack of knowledge. I would not recommend this company , I do not believe their web site is safe based on what happened to me , and the customer service is useless, aggressive and ignorant . I choose one star because I had to put something , customer service needs aggressive measures to improve .
  Thank you ! **

  Range USA

  Date: 10/28/2022

  We do apologize for your experience, that is never our intention! I see that your membership canceled due to non-payment in August 2022. Our system attempts a few times and also notifies customers at least 5 times via email. Your emails were sent to the email we have on file which is ********************* I'm so sorry you missed those, please add our email to your contact list in hopes to prevent anything else from routing there. This can happen for many reasons, the banks server is down for maintenance, the card is expired, the card is not valid or insufficient funds. We don't know why unfortunately, that would be a better question for your bank. I've reviewed the phone conversation between ***** and you, she did offer to help reinstate your membership but needed your permission. Unfortunately, she did not get your consent but instead was treated disrespectful then hung up on and that behavior is unacceptable. If you can remain calm, and you would still like to become a member, you can call me only, at ********************. My name is *******. I'd love to help you out further. Thank you!

  L. C.

  Date: 11/01/2022

  Range USA e-mail it is in my contact list for a considerable amount of time ( years ) , I receive plenty of e-mails from you . I did not however receive any communication related to my membership , I did not cancel my membership and did not have such intention. My credit card is and was in good standing, and I have checked with the card , they were not billed for the membership , it is set for reoccurring payment ,they did not deny any transaction to Range USA. Your customer service ***** is disrespectful because she talks over me while I am trying to explain. You try to protect her for no reason, other people complained about your customer service quality, and it makes reasonable sense. It is one of the aspects that is un acceptable to me . I thought I am the customer and I believe I was inconvenienced by the membership cancellation. If you can produce evidence that the cancellation was produced by me , then I can check with my IT team to see what happened. If you did the cancellation by mistake or other reasons , please admit it so we do not waste time. I will not reinstate my membership until we clear this aspect. I am a veteran that was treated very bad by your corporate actions. The ********* store in ******** , informed me that you have replaced the system and that created troubles for many customers . **** the store manager informed me that . ***** reinstated my membership without my consent and then she cancelled it again at my protest ( there are e-mails that state exactly that ) I wanted to know who cancelled my membership since I did not do that , it is a matter of site security that you should be concerned about . I know that I am .Thank you ! LC

• Review fromDaniel D

  Date: 09/17/2022

  1 star

  Daniel D

  Date: 09/17/2022

  I was a member of shoot point blank and loved their service. Then Range USA bought them out. Now the customer service is ****!!! I need a part for a gun I do own and I didn't know if they sell parts for guns, so on their website I used there search engine and didn't come up with anything. However, I know that not all services are included in the products they have for sell. So I contacted them by email and asked them if they sold gun parts and told them what I needed. I was expecting a response like "I am sorry, we don't" or "yes, we can order them for you, what exactly do you need?" What I received from them was "please utilize our search engine on our website" Like no one would do that, right?? So I replied back stating that and that the response didn't help. then the reply was "keep in mind that we can only deliver what is in stock" I replied that it didn't help nor answer my question, then I started receiving emails like they were in computer code. So this tells me they have a computer for the customer service!!! What bullshit!!! Needless to say I was ready to buy a gun, ammo, and acc for it, now some other company will get the sale, not this *** company!!!

  Range USA

  Date: 09/24/2022

  Hi **********************, We sent you the following email for assistance. We look forward to hearing from you soon! "We apologize you didn't enjoy your experience, that is never our intention. Our search engine was recently changed during the time you reached out so we were sending out new instructions to update all of our customers as we were informed most were having difficulties with that update. I'm so sorry.We have a team of seven customer experience coordinators who help answer those tickets Sunday through Saturday 8a-7p EST. If you are still having difficulties locating a product, please provide us with the exact UPC/MODEL#/SKU so that we can help you locate your item. I apologize if you thought it was automated service, it is not.If it's not listed on our website, unfortunately it is not available to us at this time and we recommend that you check back as the distributors and manufacturers do not provide us with an eta on when things will become available. I'm so sorry. We are working with them to get this information but haven't been successful.If the item is out of stock, we do recommend you add your preferred item to your wish list and once it's in stock, we'll notify you via email. Just be sure to make your purchase the moment your email comes through to secure your item as they may not have many in stock and hundreds of others may have the item wish listed as well. All items are first come first serve. We hope you can understand.If you have any questions or if you need assistance, please don't hesitate to reach out to us! We're happy to help if we can. Have a great day, Sir!"

  Range USA

  Date: 09/24/2022

  In ticket # ****** on 09/17 at 5:40pm, we left a voicemail for you and asked that you call us back. Our phone number was provided as well.

• Review fromAngel R

  Date: 07/12/2022

  1 star

  Angel R

  Date: 07/12/2022

  The people at the store are great, but Range USA has terrible practices for ripping off their clients with their classes, First getting the class scheduled was terrible experience as there is no clear calendar graphical interface that lets you select a solid date. So the booking system they use is terrible. They email you to book your class after you pay. I finally booked a class and needed to try to reschedule due to an emergency. Don't bother calling the store for this they will not help you. You must contact Range USA through an email form there is no direct number to them, they will email you back with with a claim that they can not refund your money or reschedule you, Take your classes somewhere else where they care about their clients I basically lost $130 on this and the kicker is that I have actually paid to use their range and bought items from their store before, so no honor even for a returning client? I will be going somewhere else for any classes and range time/classes due to this. if you want an ok indoor range to shoot is fine for that make sure you bring your own ammo don't purchase any there prices are crazy, and as for classes their website doesn't even have a spot that shows you your schedule properly pretty bad implementation for scheduling The store should have the ability to do all of this at the store but they do not someone was not paying much attention to detail when they designed this class system as a web developer, you guys need a major overhaul of your courses scheduling and management system. you need system that also lets the store manage and schedule clients instead of telling them to go home and do it on their computer that is extremely unprofessional and is surely costing you business. So get a direct phone line for clients that are taking courses so they can reach someone directly at RangeUSA corporate if you're going to keep doing these transactions at the corporate level, or just let the store manage this stuff for you. makes

  Range USA

  Date: 07/28/2022

  Emailed the customer requesting they reach out to us to discuss this experience in further.

  Range USA

  Date: 07/28/2022

  Customer replied back via ticket # ******. He stated "I am reaching back out with no expectations of anything getting anything resolved". Sent an email response back.

  Range USA

  Date: 07/28/2022

  Customer replied back via ticket # ******. He stated "I am reaching back out with no expectations of anything getting anything resolved". Sent an email response back.