Business Profile

Prepaid Credit Cards

Unirush Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prepaid Credit Cards.

Complaints

This profile includes complaints for Unirush Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

122 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards, I am still waiting to hear from some one from Rush card I've reached out numerous times on Monday no answer

****** *****

Business Response
Date: 12/30/2022
December 30, 2022

VIA ONLINE
SUBMISSION:
Better Business Bureau®
1 E 4th, STE 600
Cincinnati Ohio 45202

Re: Case #: ********

        Consumer: ****** *****

To Whom It May
Concern:

This letter is in
response to the consumer complaint referenced above. RushCard prepaid debit
card program takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he would like access to the funds in his account. *** *****
indicates the amount in the account is $****.80.

RushCard records
indicate on October 3, 2022, *** ***** contacted RushCard
customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, *** ***** advised RushCard he had put in a change of address with the post office. *** ***** continued to contact RushCard until October 27, 2022, regarding his replacement
card. On November 22, 2022, *** ***** was advised documentation was needed to
update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,
RushCard Corporate Customer Service
Customer Answer
Date: 01/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****
Rush card has not resolved this issue yet I haven't spoken to anyone yet I'm trying to reach the supervisor

Business Response
Date: 01/04/2023
January 4, 2023

VIA ONLINE
SUBMISSION:
Better Business Bureau®
1 E 4th, STE 600
Cincinnati Ohio 45202

Re: Case #: ********

        Consumer: ****** *****

To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he would like access to the funds in his account. *** *****
indicates the amount in the account is $****.80.

Per previous
response RushCard records indicate on October 3, 2022, *** ***** contacted
RushCard customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, *** ***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 3, 2023,
*** ***** returned RushCard’s previous call. *** ***** advised he sent in the required documents through the mail. RushCard
has not received *** ******* documents as of date.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,
RushCard Corporate Customer Service
Customer Answer
Date: 01/06/2023
please see attached. I hope this is the information Unirush needs to resolve this matter. Thank you.
Business Response
Date: 01/09/2023
January 6, 2023

VIA ONLINE
SUBMISSION:

Better Business Bureau®

1 E 4^th, STE 600

Cincinnati Ohio 45202

Re: Case #: ********


        Consumer: ****** *****



To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he would like access to the funds in his account. *** *****
indicates the amount in the account is $****.80.

Per previous
response RushCard records indicate on October 3, 2022, *** ***** contacted
RushCard customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, *** ***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 9,
2023, RushCard has received *** ******* documentation. *** ***** has submitted his Identification
card, social security card and a copy of his medical bill. RushCard is unable to accept *** ******* medical
bill as proof of address. *** ***** will
need to submit one of the following as proof of address: phone bill, utility
bill, cable bill, water bill, government benefits letter, internet bill, or
credit card bill. Once this information
is received the address on file will be updated.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,

RushCard Corporate Customer Service
Customer Answer
Date: 01/09/2023
Please see attached I hope this is the information you need. Thanks.
Business Response
Date: 01/10/2023
January 10, 2023

VIA ONLINE
SUBMISSION:

Better Business Bureau®

1 E 4^th, STE 600

Cincinnati Ohio 45202

Re: Case #: ********


        Consumer: ****** *****



To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he would like access to the funds in his account. *** *****
indicates the amount in the account is $****.80.

Per previous
response RushCard records indicate on October 3, 2022, *** ***** contacted
RushCard customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, *** ***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 9,
2023, RushCard has received *** ******* documentation. *** ***** has submitted his Identification
card, social security card and a copy of his medical bill. RushCard is unable to accept *** *******
medical bill as proof of address. *** ***** will need to submit one of the following as proof of address: phone bill,
utility bill, cable bill, water bill, government benefits letter, internet
bill, or credit card bill. Once this
information is received the address on file will be updated.

Records further
show on January 9, 2022, *** ***** submitted a government benefits letter to RushCard.
The benefits letter was not dated, therefore was not accepted. RushCard contacted
*** ***** on January 10, 2022, to advise of this information. *** ***** indicated he will be submitting another
letter.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,

RushCard Corporate Customer Service
Customer Answer
Date: 01/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****
I'm ready to Sue them and go public about my dealing with this company I am contacting good morning America this stops today I want them shut down they have 2 days for a response And it's on by All means public I'm real

Customer Answer
Date: 01/12/2023
Please see attached I hope this is the information you need thank you
Business Response
Date: 01/13/2023
January 13, 2023

VIA ONLINE
SUBMISSION:
Better Business Bureau®
1 E 4th, STE 600
Cincinnati Ohio 45202

Re: Case #: ********

        Consumer: ****** *****

To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he would like access to the funds in his account. *** *****
indicates the amount in the account is $****.80.

Per previous
response RushCard records indicate on October 3, 2022, *** ***** contacted
RushCard customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, *** ***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 9,
2023, RushCard has received *** ******* documentation. *** ***** has submitted his Identification
card, social security card and a copy of his medical bill. RushCard is unable to accept *** *******
medical bill as proof of address. ***
***** will need to submit one of the following as proof of address: phone bill,
utility bill, cable bill, water bill, government benefits letter, internet
bill, or credit card bill. Once this
information is received the address on file will be updated.

Records
further show on January 12, 2022, *** ***** submitted a government benefits
letter to RushCard. The benefits letter was not dated, therefore was not
accepted. There was only a faxed date on
the letter. The letter must be a government benefits letter in which *** *****
would have received in the mail or directly from that agency outlining the benefits
received. Once this information is received
a replacement card will be processed.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,
RushCard Corporate Customer Service
Customer Answer
Date: 01/19/2023
Please see attached hopefully this will work thank you
Business Response
Date: 01/23/2023
January 23, 2023

VIA ONLINE
SUBMISSION:

Better Business Bureau®

1 E 4^th, STE 600

Cincinnati Ohio 45202

Re: Case #: ********


        Consumer: ****** *****



To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he was robbed on September 29, 2022, and reported his card stolen
on September 30, 2022. *** *****
indicates he has never received his new card. *** ***** indicates he would like
access to his funds of is $*******.

RushCard records
indicate on October 3, 2022, *** ***** contacted RushCard
customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, ***
***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 9,
2023, RushCard has received *** ******* documentation. *** ***** has submitted his Identification
card, social security card and a copy of his medical bill. RushCard is unable to accept *** *******
medical bill as proof of address.

Records
further show on January 20, 2022, *** ***** submitted additional documents. These documents are not valid. Acceptable forms of proof of address are: electric
bill, internet bill, cable bill, phone bill, gas bill, water and sewer bill,
credit card bill, waste removal bill, government benefits letter(on their letterhead
and dated), car or house renters insurance, pay stubs, or collections letter. Once this information is received a
replacement card will be processed.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,

RushCard Corporate Customer Service
Customer Answer
Date: 01/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****
Sent benefits letter to rush card have not heard anything yet

Business Response
Date: 01/24/2023
As previously explained, below is a list of acceptable documents:
Acceptable forms of proof of address are: electric bill, internet bill, cable bill, phone bill, gas bill, water and sewer bill, credit card bill, waste removal bill, government benefits letter(on their letterhead and dated), car or house renters insurance, pay stubs, or collections letter.
To date the customer has not provided one of these forms of address. Once this information is received a replacement card will be processed. Thank you.
Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****
I have sent benefits letter to ******** ********** to rush card I sent It Monday I am waiting on a response Which I was told it should take 7 to 10 days for a response

Business Response
Date: 01/30/2023
January 30, 2023

VIA ONLINE
SUBMISSION:
Better Business Bureau®
1 E 4th, STE 600
Cincinnati Ohio 45202

Re: Case #: ********

        Consumer: ****** *****

To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he was robbed on September 29, 2022, and reported his card stolen
on September 30, 2022. *** *****
indicates he has never received his new card. *** ***** indicates he would like
access to his funds of is $*******.

RushCard records
indicate on October 3, 2022, *** ***** contacted RushCard
customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, ***
***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 9,
2023, RushCard has received *** ******* documentation. *** ***** has submitted his Identification
card, social security card and a copy of his medical bill. RushCard is unable to accept *** *******
medical bill as proof of address.

Records
further show on January 20, 2023, *** ***** submitted additional documents. These documents are not valid. Acceptable forms of proof of address are:
electric bill, internet bill, cable bill, phone bill, gas bill, water and sewer
bill, credit card bill, waste removal bill, government benefits letter(on their
letterhead and dated), car or house renters insurance, pay stubs, or
collections letter. Once this
information is received a replacement card will be processed.

On January 24, 2023,
RushCard spoke with *** *****. *** ***** informed RushCard that he has mailed his
proof of address documents to the ******** ** address.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,
RushCard Corporate Customer Service
Customer Answer
Date: 02/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *****
I checked my account and my balance is going down from **** to **** I have no clue why they are taking my money

Business Response
Date: 02/06/2023
February 6, 2023

VIA ONLINE
SUBMISSION:
Better Business Bureau®
1 E 4th, STE 600
Cincinnati Ohio 45202

Re: Case #: ********

        Consumer: ****** *****

To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he was robbed on September 29, 2022, and reported his card stolen
on September 30, 2022. *** *****
indicates he has never received his new card. *** ***** indicates he would like
access to his funds of is $*******.

Per previous
response RushCard records indicate on October 3, 2022, *** ***** contacted
RushCard customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, ***
***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 9,
2023, RushCard has received *** ******* documentation. *** ***** has submitted his Identification
card, social security card and a copy of his medical bill. RushCard is unable to accept *** *******
medical bill as proof of address.

Records
further show on January 20, 2023, *** ***** submitted additional documents. These documents are not valid. Acceptable forms of proof of address are:
electric bill, internet bill, cable bill, phone bill, gas bill, water and sewer
bill, credit card bill, waste removal bill, government benefits letter(on their
letterhead and dated), car or house renters insurance, pay stubs, or
collections letter. Once this
information is received a replacement card will be processed.

On January 24,
2023, RushCard spoke with *** *****. *** ***** informed RushCard that he has
mailed his proof of address documents to the ******** ** address. As of
February 6, 2023, no other documentation has been received. The fees on the account
are from January and February of $1.95 are inactivity fees.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,
RushCard Corporate Customer Service
Customer Answer
Date: 02/09/2023
Please see attached I hope this is what you are looking for. Thank you .
Business Response
Date: 02/10/2023
February 10, 2023

VIA ONLINE
SUBMISSION:

Better Business Bureau®

1 E 4^th, STE 600

Cincinnati Ohio 45202

Re: Case #: 18899893


        Consumer: ****** *****



To Whom It May
Concern:

This letter is in response
to the consumer complaint referenced above. RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.

****** ******* complaint
states that he was robbed on September 29, 2022, and reported his card stolen
on September 30, 2022. *** *****
indicates he has never received his new card. *** ***** indicates he would like
access to his funds of is $*******.

RushCard records
indicate on October 3, 2022, *** ***** contacted RushCard
customer service indicating he lost his card. *** ***** requested a replacement
card. He was advised of the $5.00 replacement card fee and of the timeframe of 7-10
business days to receive the card. On October 17, 2022, *** ***** contacted
customer service again regarding the status of his replacement card. *** *****
was advised to allow one more day to receive the card. On October 24, 2022, ***
***** advised RushCard he had put in a change of address with the post office.
*** ***** continued to contact RushCard until October 27, 2022, regarding his
replacement card. On November 22, 2022, *** ***** was advised documentation was
needed to update his address on file. He was advised to submit copies of his
identification card, social security card and proof of address. *** ***** has
been provided with the mailing address to send the documentation. As of date no
documentation has been received. On December 30, 2022, a RushCard supervisor
attempted to contact *** *****. A detailed message was left for a return call.

On January 9,
2023, RushCard has received *** ******* documentation. *** ***** has submitted his Identification
card, social security card and a copy of his medical bill. RushCard is unable to accept *** *******
medical bill as proof of address.

Records
further show on January 20, 2023, *** ***** submitted additional documents. These documents are not valid. Acceptable forms of proof of address are:
electric bill, internet bill, cable bill, phone bill, gas bill, water and sewer
bill, credit card bill, waste removal bill, government benefits letter(on their
letterhead and dated), car or house renters insurance, pay stubs, or
collections letter. Once this
information is received a replacement card will be processed.

On January 24,
2023, RushCard spoke with *** *****. *** ***** informed RushCard that he has
mailed his proof of address documents to the ******** ** address.

On February 10, 2023,
RushCard received *** ******* proof of address documents. The address on file
has been updated. A replacement card has been issued to the new address of **** *** ** ******** ** *****.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

Regards,

RushCard Corporate Customer Service
Customer Answer
Date: 02/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about October 31,2022 my rush card had expired, and I was expecting a new card and did not receive one. On November 29,2022 My SSI benefits were deposited into that account but I have no way of getting my money with the expired card. I called several times and was told that there was a glitch in the system, and they were unable to send a new card, I ask for a check to be sent they said they had to get am approval & call back in 2 days, when I called back the system had nothing under my SS# and not let me proceed with the call. I called a different number & spoke with someone else who said they will send out a check upon approval. Now it is December 10,2022 I still have not receive a card nor a check. I am a senior citizen on a fixed income with bills that I could not pay. I just want my money. Thank you.
Business Response
Date: 12/19/2022
December
19, 2022

*** ****** ***********
Better Business Bureau®
* * **** *** ***
Cincinnati Ohio 45202

Re: Case ** ********

Consumer: ****** ******

To Whom It May Concern:

This letter is in response to the consumer complaint
referenced above. RushCard prepaid debit
card program takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources.

****** ******** complaint states on October 31, 2022,
his RushCard had expired and was expecting to receive a new card but never
received a replacement. Mr. ****** further states on November 29, 2022, his SSI
benefits were deposited into his expired card and has called several times for
a replacement card. Mr. ****** also states he was advised there was a glitch in
the system and was unable to send a new card. Mr. ****** states it is now December
10th and he still has not received a card or a check. Mr. ****** is
requesting access to his funds.

RushCard records indicate on November 14, 2022, Mr. ****** contacted RushCard
customer service for an address update and a replacement card. Mr. ****** was
advised to send in documentation for an address update. However, Mr. ******
refused to send documents and requested to send the replacement card to the
address on file. On December 2, 2022, Mr. ****** contacted customer service for
the reason that he had not received his replacement card and was advised due to
a system issue, he will need to reapply for another account. Due to the
inconvenience, the $5.00 replacement card fee have been waived. On December 15, 2022, the address has been
updated to ***** ********** ** *** ** **** ***** ** ***** and the remaining
funds have been issued via bill payment. It will take 7 to 10 business days for
Mr. ****** to receive the bill payment.

We appreciate Mr. ******’s feedback. Our goal is to
provide financial convenience supported by reliable customer service.

Regards,
RushCard Corporate
Customer Service
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 2 years ago rush card company locked my debit card with my funds on it I’ve tried numerous of times to get it unlocked they never gave me a valid reason for my card being locked I never reported it lost or stolen they took it upon themselves to lock it when I call no one is able to help me unlock it so I can use it I still have my funds on my card can’t use it an the company is taking my money off my card its less money on it each time I check my balance if someone can please help me get my card unlock I’ll appreciate it so much
Business Response
Date: 12/08/2022
December 8, 2022

VIA ONLINE SUBMISSION:
Better Business Bureau
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202

Re: Consumer: ****** ******
Complaint number: ********

To Whom It May Concern:

This letter is in
response to the consumer complaint number referenced above. RushCard prepaid
debit card program takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and resources.

****** ******’ complaint states RushCard locked
her card two years ago and she has attempted numerous times to get it unlocked.
*** ****** further states she was never received a valid reason for the card being
locked and never reported it lost or stolen. *** ****** states she contacted
RushCard and no one was able to assist with unlocking her card. *** ****** also
states her funds are still on the card and the company is taking funds from her
card. *** ****** is requesting assistance in unlocking her card.

Per
Cardholder Agreement: We may ask to see a copy of a Government Issued ID or
other documents at any time. We may limit the ability to use the Card or
certain Card features until we have been able to successfully verify the
cardholder’s identity.

RushCard
records indicate on May 24, 2020 *** ****** contacted RushCard customer service
regarding her stolen card. *** ****** was
unable to pass the verification process and was advised documentation needed to
be provided. In accordance with our internal policies and procedures aimed at
protecting cardholder funds from unauthorized third-party access, RushCard
requires valid copies of *** ******’ Social Security Card, government issued
identification and proof of address dated within the last 90 days to [email protected].
RushCard has not received any documentation from *** ******. Once the required
documents are received, *** ******’ account information will be updated, and a
replacement card can be processed.

We appreciate *** ******’
feedback.

Regards,
RushCard Corporate Customer
Service
Initial Complaint
Date:11/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel on Friday, November 25, 2022 at **** ******* **** in ******* ***** **. There was a hold of $100 that was released at checkout on November 26, 2022. It’s now 11/29/22 and I still do not have my money. I contacted the hotel and they advised the money was released. I had to contact Rush Card 5 times because they kept hanging up on me. When I finally that got somebody that did not hang up she told me the hotel need to write a letter to release MY money or they are gonna hold MY money for 35 days!!
Business Response
Date: 11/30/2022
November
30, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau®
1 E. 4th Ste 600
Cincinnati Ohio 45202
Re: Case # ********
Consumer: ****** *****

To
Whom It May Concern:

This
letter is in response to the above consumer complaint. RushCard prepaid debit
card program takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and resources.

******
******* complaint states on Friday November 25, 2022, he booked a hotel at Best
******* Plus in ******* ***** ** and there was a $100.00 hold that was released
at checkout on November 26, 2022. *** ***** further states it’s now November
29, 2022 and his funds have not been released. *** ***** also states he contacted
the merchant and was advised the funds were released on their end. *** *****
contacted RushCard 5 times and was advised the hotel will need to write a
letter to release the funds or the funds will be on hold for 35 days. *** *****
is requesting a billing adjustment.

RushCard records indicate
on November 28, 2022, *** ***** contacted RushCard customer service regarding a
pending hotel transaction in the amount of $100.00 from ************ *******. *** ***** was advised by multiple representatives to contact the merchant to send a
MHR letter to release the funds. Per RushCard’s terms and conditions, when the card is used at an automated fuel dispenser
("pay at the pump") or hotel transaction, the merchant may
preauthorize the transaction amount (place a hold) on the account of up to
$100.00 or more. Any preauthorization
amount will place a “hold” on the available funds until the merchant sends us
the final payment amount of the customer’s purchase. Once the final payment
amount is received, the preauthorization amount on hold should be removed. On November 27, 2022, RushCard shows the
final payment was received in the amount of $94.00 and the preauthorization was
released from *** ******* account.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

RushCard Corporate
Customer Service
Initial Complaint
Date:11/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a customer of Rushcard for 12 years.. I kniw the rules and regulations of this company. I get a deposit every other Wednesday at 11:42, its been this way gor 31/2 years. I have my checkstub for this pay period, but they can't tell me where my money is. All I get is that we're the receiving end. Constantly hangs up on customers, Don't have representatives to take calls for direct deposit issues. If i have a checkstub that means the money was sent and they're holding on to it for whatever reason. It takes so long to even get to a representative and you have to oick a prompt that's not pertaining to the issue. They won't transfer you to a higher upper such as a supervisor or manager
Business Response
Date: 11/30/2022
November
30, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau®
1 E. 4th Ste 600
Cincinnati Ohio 45202

Re: Case
# ********
Consumer:
******** *****

To
Whom It May Concern:

This
letter is in response to the above consumer complaint. RushCard prepaid debit
card program takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and resources.

********
******* complaint states she receive her deposit every other Wednesday at 11:42
for the past three and half years and RushCard cannot locate my funds. *** ***** further states there is no
representatives to speak with for her direct deposit issues and RushCard is
holding onto her funds. *** ***** also states it takes a long amount of time to
speak with a representative and she is refused of being transferred to a
supervisor.

RushCard
records indicate on November 23, 2022, *** ***** contacted customer service to
inquire about a direct deposit that was expected to post to her account. *** *****
was advised by a representatives there was no record of a direct deposit being
received to her account. On November 23, 2022 and November 24, 2022, two direct
deposits in the amounts of $781.79 and $1,081.89 posted onto *** ******* account
ending in ****. Once a direct deposit is received from the remitter, RushCard
typically processes electronic deposits the same day. *** ***** has received
the direct deposits and has full access to her funds. RushCard options have
changed via the automated system to a self-service platform. *** ***** will
need to access her account information through logging onto her online account.
If assistance is needed, RushCard chat line is available for a live
representative to assist with any concerns or questions *** ***** may have.

We appreciate *** *******
feedback. Our goal is to provide financial convenience supported by reliable
customer service.

RushCard Corporate
Customer Service
Initial Complaint
Date:11/15/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****
Business Response
Date: 11/21/2022
November
21, 2022

VIA ONLINE SUBMISSION:
Better
Business Bureau®
1 E. 4th Ste. 600
Cincinnati
Ohio 45202

Re: Complaint ID: ********
Consumer: ****** ****

To Whom It
May Concern:

This letter is in
response to the consumer complaint number referenced above. RushCard prepaid
debit card program takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.

******
****** complaint states on
November 14, 2022, she deposited funds onto her RushCard account and attempted
to purchase merchandise but received an error message that the card was
enabled. *** **** further states she receive the same error message after
attempting to use the card with another merchant. *** **** also states she
contacted customer service several times and was advised by the representatives
that the card had an active status. *** **** states she was offered to resend
another card for a $5.00 replacement card fee but she recently just received
another card from the previous month. *** **** is requesting for a refund.

RushCard records indicate on November 14, 2022, *** **** contacted customer service
regarding declined transactions that she was attempting to process on her
account. The customer service representative advised the transaction in the
amount of $1.00 from merchant **************** **** was blocked due to
suspected fraud and instructed *** **** to pause and unpause her card. *** ****
was offered a replacement card with a $5.00 card fee but she declined. After
further review, there is no record showing any other declined transactions and
*** **** has had full access to the funds on her account.

We appreciate *** ****** feedback

RushCard
Customer Service
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RushCard deactivated my debit card in November that expired in December of 2022. When I attempted to obtain my funds I was not able to because my card was not active. I called RushCard several time and was told that corporate would reactivate my old card and that it would take 48 hours. Then I was told on a second call it would take 2 business days , then I was told 4 hours. This all during the span of time from Saturday 11/5 thru Wednesday 11/9 and I still don’t have access to my funds.
I have now received an eviction notice and need access to my funds asap.
Pleas help.
Business Response
Date: 11/17/2022
November 17, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau
1 E. 4th STE. 600
Cincinnati Ohio 45202

Re: Consumer: ******* ********
Complaint number: ********

To Whom It May Concern:

This
letter is in response to the consumer complaint referenced above. RushCard
prepaid debit card program takes customer complaints seriously and strives to
provide quality customer service while dutifully protecting customer identities
and resources.

******* ********** complaint states in the month of
November, RushCard deactivated her current debit card that expires in December
of 2022. *** ******** further states when attempting to obtain her funds, she
was unable to due to the card being in an inactive status. *** ******** states
she contacted RushCard several times and was advised that Corporate would
reactivate her old card, which would take 48 hours. *** ******** also states
she was provided with conflicting information from November 5th thru November 9th,
of when she will have access to her funds. *** ******** is requesting access to
her funds immediately.

RushCard records show on November 1, 2022, a renewal card
was systemically processed via standard delivery. On November 5, 2022, *** ********
contacted customer service and advised she was unable to use her current card
due to it being in a disabled status. *** ******** was advised by a customer
service representative that a renewal card was systemically processed and
placed the current card on hold. The customer service representative indicated ***
********** issue will be escalated to the corporate office and will take 4 business
hours for a resolution. On the next business day of November 7, 2022, ***
********** card was manually activated. *** ******** has full access to her
funds and RushCard apologizes for any inconvenience this may have caused.

We appreciate *** ********** feedback.

Regards,

RushCard Corporate Customer Service
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I am still missing funds from my account for the pending target transaction of $65.92 that disappeared. The amount exactly is $57.97. I've contacted the merchant several times and also have receipts that show I was only charge $7.95 from them. The $57.97 was released back to my account but Rushcard has yet to add it back to my available balance. It clearing shows in my transactions that my available balance is different from my pending and post transaction. Several reps have stated this as well and thats why a escalation was sent. Still the so called higher ups don't see the discrepancy with my account.

Regards,

********* ******

up until 10/28 it's now also disappeared and the money hasn't been added to my account.

on 10/26 the same exact scenario with ******* ***** ** happened with ******. Currently that transaction is still pending, but I sure will disappear any day now.
on 10/26 I made a online purchase for Target store pickup for 2 items in the amount of $65.92. 1 of the items I purchased was out of stock so the pending $65.92 transaction has now went to a complete purchase of $7.95(which is the price of the 1 item I picked up) the remaining $57.97 was never returned to my balance. All I'm being told is to contact the merchant which I did and was told I was only charged $7.95.

Rushcard has been absolutely no help in this matter. I've spoken to at least a dozen reps and no one seems to know why these transactions are disappearing. Currently I being told to wait for corporate to investigate 1-2 days. I have no faith that this will be resolved. In total I'm owed $137.97 by Ruschard
Business Response
Date: 11/02/2022
November 2, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau®
1
E 4th, STE 600
Cincinnati
Ohio 45202

Re: Case #: ********
Consumer: ********* ******

To Whom It May
Concern:

This letter is in response to the consumer
complaint referenced above. RushCard prepaid debit card program takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.

********* ********
complaint states pending hold transactions are disappearing from her account
and the funds are not be returned into the available balance. On October 13,
2022, *** ****** made a $20.01 gas transaction at **** and was advised of a 10
day pending hold in the amount of $50.00 due to using her card at the pump. *** ****** further states around the 5th day the transaction completely
disappeared and the funds were never returned. On October 23, 2022, to avoid a
$50.00 hold, *** ****** used her card at the register to purchase gas in the
amount of $15.00 at ******** ***** ** and was charged twice for the same
amount. The transaction has been pending on her account up until October 28,
2022 and has now disappeared without the funds being added. *** ****** also
states she has had the same issue with multiple merchants and the funds have
never been returned to the balance. *** ****** indicates she has spoken with
several representatives and was advised to wait for Corporate to investigate
the issue. *** ****** is requesting a refund in the amount of $137.97.

RushCard records shows on
October 13, 2022, *** ****** contacted customer service regarding a pending gas
transaction in the amount of $50.00 from **** was made on her RushCard. Per
RushCard’s terms and conditions, when the card
is used at an automated fuel dispenser ("pay at the pump"), the
merchant may preauthorize the transaction amount (place a hold) on the account
of up to $100.00 or more. Any preauthorization
amount will place a “hold” on the available funds until the merchant sends us
the final payment amount of the customer’s purchase. Once the final payment
amount is received, the preauthorization amount on hold should be removed. RushCard shows the final payment in the
amount of $20.01 was received and the preauthorization was released from *** ********
account. On October 17, 2022, multiple customer service representatives advised
*** ****** that the funds were released back to her account and that there was
no discrepancy with the available balance. On October 27, 2022, *** ******
contacted customer service in regards to a system error of being charged twice
for a $15.00 pending transaction from ******** ***** ** and was advised to wait
until the transaction post to file a disputes claim. *** ****** refused to file
a dispute claim and requested to close her account. RushCard has reviewed *** ******** account and all transaction balance information are aligned. If *** ****** does not agree, she will need to contact the merchant directly regarding
a refund for the transaction that was debited from her account or file a claim
with our disputes department to start an investigation regarding the transactions
in question.

We
appreciate *** ******** feedback.

Sincerely,

RushCard
Customer Service
Business Response
Date: 11/15/2022
November 15, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau®
1
E 4th, STE 600
Cincinnati
Ohio 45202

Re: Case #: ********
Consumer: ********* ******

To Whom It May
Concern:

This letter is in response to the consumer
complaint referenced above. RushCard prepaid debit card program takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.

********* ********
complaint states pending hold transactions are disappearing from her account
and the funds are not be returned into the available balance. On October 13,
2022, *** ****** made a $20.01 gas transaction at **** and was advised of a 10
day pending hold in the amount of $50.00 due to using her card at the pump. *** ****** further states around the 5th day the transaction completely
disappeared and the funds were never returned. On October 23, 2022, to avoid a
$50.00 hold, *** ****** used her card at the register to purchase gas in the
amount of $15.00 at ******** ***** ** and was charged twice for the same
amount. The transaction has been pending on her account up until October 28,
2022 and has now disappeared without the funds being added. *** ****** also
states she has had the same issue with multiple merchants and the funds have
never been returned to the balance. *** ****** indicates she has spoken with
several representatives and was advised to wait for Corporate to investigate
the issue. *** ****** is requesting a refund in the amount of $137.97.

Per previous response,
*** ****** refused to file a dispute claim and requested to close her account.
RushCard has reviewed *** ******** account and all transaction balance
information are aligned. The pending transaction in the amount of $65.92 from
Target was released and the final transaction of $7.95 settled to the account, which
made the available balance $538.69. Again,
If *** ****** does not agree, she will need to contact the merchant directly
regarding a refund for the transaction that was debited from her account or file
a claim with our disputes department to start an investigation regarding the
transactions in question.

We
appreciate *** ******** feedback.

Sincerely,

RushCard
Customer Service
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

********* ****
've sent over 26 emails and have yet to get a response. It has not even been 24hrs since this issue started. The only reolution is to give me my money rightfully as it is mine...
Business Response
Date: 10/04/2022
October
4, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau®
1 E. 4th Ste 600
Cincinnati Ohio 45202

Re: Case
# ********
Consumer: ********* ****

To
Whom It May Concern:

This
letter is in response to the above consumer complaint. RushCard prepaid debit
card program takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and resources.

********* ****’ complaint states on September 27, 2022, she received an email from RushCard
that her direct deposit in the amount of $11,701.40 from child support was
received. Ms. **** further states she uploaded her verification documents and
contacted RushCard several times regarding this matter. Ms. **** also states on
September 28, 2022, she was informed by RushCard her verification documents
were accepted but the deposit was sent back to the sender and will take 3 to 5
days to receive. Ms. **** indicates she contacted child support enforcement and
closed her account due to her missing funds. Ms. **** states she has sent over
26 email with no response. Ms. **** is requesting access to her missing funds.

RushCard records
indicate on September 27, 2022, RushCard received a direct deposit in the
amount of $11,701.04 that had not yet posted to the account. Due to the high direct deposit amount,
additional verification was requested to post the deposit to the account. Ms. **** was advised to submit the required documentation
via uploading the documents to the online account or documentsupdate-rc*************. The requested documentation consisted of a deposit
verification, a valid government issued identification card, and social
security card. The documentation Ms. **** submitted were completed. Unfortunately,
RushCard did not review the proper documentation in time enough, therefore the
direct deposit was systemically returned to the remitter. It takes 3 to 5
business days for the remitter to receive the returned direct deposit. On September
28, 2022, Ms. **** requested to close her account.

We appreciate Ms. ***** feedback. Our goal is to provide financial convenience supported by reliable
customer service.

RushCard Corporate
Customer Service
Initial Complaint
Date:09/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

These are the documents they are asking for. I sent them several times.

******** *****

of my pocket. I would like to receive any moneys owe to me. I feel that RushCard will not pay because they feel I will not go to court of this amount of money. This is a extremely shady business practice.
Business Response
Date: 09/29/2022
September
29, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau®
1
E. 4th Ste. 600
Cincinnati
Ohio 45202

Re:      Complaint
ID: ********
            Consumer: ******** ***** (***** *****)

To
Whom It May Concern:

This letter is in
response to the consumer complaint number referenced above. UniRush, LLC which
is the program manager for the RushCard prepaid debit card program takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.

******** *****’ states on August 19, 2022,
his mother passed away and she has two RushCard accounts that have been closed
as a result of her death. *** ***** further states he has sent the necessary
documentation to email [email protected] and has made several
attempts to reach out to customer service to retrieve the estate funds in the
amount of $393.17 on her account. *** ***** also states he has waited two weeks
and have not received a response. *** ***** is requesting to receive the
remaining funds via check from his mother’s account payable in his name.

RushCard
records show, on September 13, 2022 RushCard was notified of the passing of
cardholder ***** ***** and advised the RushCard’s policy that an estate would
reclaim the funds by providing the third-party Driver’s License or
Identification, proof of
address dated within the last 90 days, the Death Certificate of card holder
along with Executor of Estate or Probate documents, a letter from SSA, VACP or
other Government Agency stating that the funds will not be reclaimed. On September
18, 2022, RushCard received incomplete documents and *** ***** was advised by customer
service that a small Estate or Probate Document, letter from SSA (Remitter of
DD) stating funds from Govt DD will not be reclaimed, and proof of address from
the estate is needed. As of September 29, 2022, RushCard’s Risk Department has
not yet to receive all the requested documentation. Once the requested
documentation is received the remaining funds will be released to *** ***** via
bill payment.

We
appreciate *** *****’ feedback.

Regards,
RushCard
Corporate Customer Service
Business Response
Date: 10/06/2022
October
6, 2022

VIA ONLINE
SUBMISSION:
Better
Business Bureau®
1
E. 4th Ste. 600
Cincinnati
Ohio 45202

Re:      Complaint
ID: ********
            Consumer: ******** ***** (***** *****)

To
Whom It May Concern:

This letter is in
response to the consumer complaint number referenced above. UniRush, LLC which
is the program manager for the RushCard prepaid debit card program takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.

******** *****’ states on August 19, 2022,
his mother passed away and she has two RushCard accounts that have been closed
as a result of her death. *** ***** further states he has sent the necessary
documentation to email [email protected] and has made several
attempts to reach out to customer service to retrieve the estate funds in the
amount of $393.17 on her account. *** ***** also states he has waited two weeks
and have not received a response. *** ***** is requesting to receive the
remaining funds via check from his mother’s account payable in his name.

Per
previous response, RushCard
received incomplete documents and *** ***** was advised by customer service that
a small Estate or Probate Document, letter from SSA (Remitter of DD) stating
funds from Government DD will not be reclaimed, and proof of address from the
estate is needed. RushCard’s Risk Department has not yet to receive all the
requested documentation. Once the requested documentation is received the
remaining funds will be released to *** ***** via bill payment.

We
appreciate *** *****’ feedback.

Regards,
RushCard
Corporate Customer Service

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Unirush Financial Services is NOT a BBB Accredited Business.