We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Affordable Windows and Doors, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,


    ***** ****









     cant draft. He placed foam pieces to temporarily alleviate the issue until someone from the manufacturer could address it. On Dec. 12th, still nothing. On Dec. 24th, still no response. He finally answered that he would address it the day after Christmas. On Dec. 30th, I sent pictures of my window in my bedroom that I had to tape with painter's tape to stop the wind. I told him how frustrated I was and that I was close to reporting to you. On Dec. 30, I sent an email to Affordable Windows explaining the drafty windows, how the salesman came out to check and verified the draft and how he stated that he would contact the manufacturer. On Dec. 31st he stated that he sent my text and pictures to the manufacturer and that he would follow up on Jan. 6th. It is Jan. 10th and no response. No text, no phone call or email from Affordable Windows. I know people are busy but no response and being ignored is unacceptable.

    Business Response

    Date: 01/14/2025

    We do apologize that the manufacturer has not reached out to you regarding this issue. We will make another attempt to reach out to them again. Phone number below is the contact information for the manufacturer, if you would like to reach out to them. However we will make another attempt on reaching out to get this issue resolved.

    Silver line windows ************

    Customer Answer

    Date: 01/24/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    I was contacted once by the manufacturer,  not Affordable Windows, and was supposed to call me back to schedule.  I have not heard from them and I have tried to call and left messages.  Affordable Windows should be handling this matter for me as they were the company I had a contract with.

    I want my windows replaced.  Thank you.




    Regards,



    ***** ****
     







     

    Business Response

    Date: 02/14/2025

    We have spoken to the customer and have came up with a resolution.

    Customer Answer

    Date: 02/14/2025

    Consumer called in additional information:

    It has been two weeks and I have tried calling a couple of times and left a message asking if they could call me back because I had an emergency recently. I  explained that all in  the voicemail that I left.  Now when I try calling the phone number the call does not go through. Please call ************ ** ***** ** **************

    Customer Answer

    Date: 02/18/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    It's obvious that they have not read the full complaint from 2/14/25.  I have not heard from anyone, whether Affordable Windows or the manufacturer as to an update on my windows.  When I tried to call the company, I could not leave a message as the line went dead - several times.  It will be 3 weeks since I've received any communication. 




    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ***** ****
     







     

    Business Response

    Date: 03/04/2025

    Response taken over the phone

    The window is in and we left a voicemail for her to reach out to us.  With her busy schedule we will also try emailing her as well. 

    Customer Answer

    Date: 03/04/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have not received any phone call or voice messages regarding the windows.  Response states "window".  It should be 3 windows - 1 in main bedroom and 2 in 2nd bedroom.  I've searched my emails and have not received any emails.



    Regards,



    ***** ****









     

    Business Response

    Date: 03/13/2025

    As of today 3/13/2025, we have not received a call from Joyce to schedule the installation. She did send one email indicating that she has attempted to call but experienced disconnections. However, we have not encountered any issues with other customers reaching us or leaving voicemails. We are currently awaiting her phone call to schedule the installation of her three windows. For reference, the office number is *************

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    It's not that I reject this offer, but am tired of their misinformation.  She called one time over the few months which was yesterday, 3/13/25 at 4:24 p.m. and did leave a message and stated that she is sending me an email to follow up.  That email has not been received as of 1:00 3/14.

    I can't explain their phone issues, but that is what happened to me more than several times that I tried to contact them.  Why would I state that since all I want are my defective windows replaced?  

    They did confirm the 3 windows, but want to confirm that the original installers will not be used.  I will not allow them entry to my home.  

    I will send an email to set up the installation of the 3 windows.

    Thank you.




    ***** ****









     

    Business Response

    Date: 03/24/2025

    We communicated via email and completed the installation of three new windows on March 19, 2025. Unfortunately, there was an issue with email delivery, and the messages were not received as intended. However, we have provided photographic evidence via email to confirm that we made the effort to send the emails.

     

    Thank you

Affordable Windows and Doors, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.