We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Total Appliance Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Richard B

    Date: 06/27/2024

    We had an issue with our freezer and contacted the warranty company representing Whirlpool. We were given an appointment time of between 8an - noon on Wednesday - with Total Appliance Service being the repair company. We had no show and no call at the appointment window. When contacting the warranty company they said that the repair folks (Total Appliance) had over booked and rescheduled us for Thursday with the same provider and same schedule. Again, no call and no show and we were told that the repair company should have never accepted the repair order if they did not have the capability.
    We're now scheduled with a different repair provider but have to wait until next week for them to come out. We have a freezer that isn't working right and now run the risk of product being spoiled because of poor communication and a lack of care about servicing a customer.

    Total Appliance Service

    Date: 06/28/2024

    Good afternoon, we checked our call recordings and data base we do not show you called our office. Whirlpool dispatches to several companies and whoever accepts gets the call received the dispatch number to bill them .If we accepted the call we would give you a day and a 2 hour window via text or phone call. We communicate the day before to confirm appointment and also when tech is on the way to your house. Sorry you had issues but we are willing to resolve your issue as long as Whirpool dispatches the call to us. 

Total Appliance Service is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.