Garage Doors
Action Door - A Division of DuraServ CorpHeadquarters
Complaints
This profile includes complaints for Action Door - A Division of DuraServ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called Action door on 2/13/24. Estimate given from **** that a new torsion spring would cost 250 dollars. I called back later to schedule an appointment because that estimate was the best compared to other local places around. Appointment schedule for 2/14/24 and I told **** I wouldn't be home, but my wife would be here.
**** came on 2/14/24 to do the project and he told my wife the cost was 299 dollars, 50 dollars more that what I was told over the phone. Also a 25 dollar Surcharge was added. When asked what the surcharge was, was told "It is added to everything."
My wife let the guy **** preform the repairs texting me when I was at work. The next day I called and talked to ******, and she explained to me that I was "mis quoted" by ****, and the cost of the part was 299. Ok so 50 dollars more. When I asked about the surcharge and what it was for she explained that the 25 dollars was charged to everyone. I asked why they do not let the customers know that a surcharge would be added, she didn't know have an answer except to point the finger at **** saying he should have been upfront with me when I scheduled the appointment. Lastly, the service contract shows a balance of 324.00 dollars, They charged my credit card $330.48. Called for a second time, talked to ****** who again apologized, pointed the finger as **** and said a credit card fee was applied of $6.48 was applied because we did not pay at the time of service. She said the only reason I didn't pay at time of service is because **** was checking on the price due to the miss quote, otherwise we wouldn't have paid it. ****** did apologize and told my wife she would email a different invoice which she never did. I am contacting the BBB because of fraud, I was fraudulently overcharged by Action Door, what a scam.
Mis quoted $50
Surcharge of $25 "just because" no explanation given?
Credit Card fee charged because of "convince" which we shouldn't have used the credit card in the 1st place.
Business Response
Date: 02/19/2024
This complaint is for Action Door of Elyria. - They are the company that performed the service for Mr. Haas. Action Door Brooklyn Hts. had nothing to do with this service.
**** **** has contacted the wrong BBB. He contacted Action Door in Brooklyn Hts., Cuyahoga County, Ohio.
We are "NOT" affiliated with Action Door Elyria, Lorain County, Ohio - Please delete this complaint from our history/review immediately.
**** **** will have to go thru Action Door of Elyria, Lorain County, Ohio BBB to complain about their service. Please confirm and reply to let me know this has transpired.
Action Door is not one big company, there is different ownership per branch/area.
Customer Answer
Date: 02/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as this was the wrong location.
Regards,
**** ****Initial Complaint
Date:08/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/30/23 I was sold a garage door from Action Door and told that the door would take 4 weeks to be ordered. After paying one half the price $1594 paid the door was ordered. I was told to call the store for installation date, however after talking to the installer department I was given the date of 9/14/23. This is totally unacceptable to me because if I had known when the sale-man came to my home, that I would not have installation until mid September I would not have gone with Action Door. I had two other companies that could have delivered and installed my door in August. I feel that Action Door has held my money hostage.Business Response
Date: 08/25/2023
Action Door called ***** ******* and rescheduled her installation date for Tuesday August 29th. Action Door has been in business for over 55 years and uses only company employees to install our products.
Many garage door companies use subcontractors for their labor. Company employees take much more pride in their workmanship and consumer relations. Unfortunately, todays labor force in the construction
industry is lacking in numbers. Action Door is happy we could move up ***** *******'s installation date to the month of August, and will provide top of the line workmanship that all our customers are used to.
thank-you,
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