Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/2024 I traded in a 2024 Toyota 4Runner on a 2024 Jeep Wrangler. On 6/25/24 I received notification from Toyota Financial that the next car payment on the 4Runner was coming due on 7/1. I contacted Toyota Financial and made them aware I traded in the 4Runner and they stated they have not received a payoff check.
  
  On 6/25/24 I contacted Dunning Motors and they said the sent in the payment. They provided a copy of the tracking # and the address the check was sent to. Toyota Financial said they did not recognize the address and said the dealer needed to void the check then resend another check to the correct address.
  
  On Friday 6/28/24, I spoke to Lori in Finance at Dunning Motors who said she would contact Toyota Financial to get things straightened out and would reissue another check. Lori said due to being a Friday, more than likely nothing would happen until Monday 7/1/24 but would provide me an update no later than Tue 7/2/24. Lori never contacted me so today, 7/10/24, I contacted Toyota Financial to verify they received payoff and they have no record of receiving a check. I then contacted Dunning Motors to speak with Lori and Chuck in finance answered. He said Lori was on lunch (like she is every time I call to speak to her) and I that he would take a message. I was very clear that it's now 7/10/24 and still have an outstanding loan for a vehicle I traded in on 6/3/24. While I was speaking to Chuck, he said Lori just walked in then placed me on hold. Numerous times a salesman picked up the phone to ask whom I was holding for then placed me back on hold.
  
  Finally, the salesman named Brandon picked up the phone and said Lori asked him to contact Toyota to get an updated payoff amount. I told Brandon the payoff amount is the same dollar amount as it was the day we completed the paperwork and has not changed. The funds that lowered the loan due to the additional payments I made comes back to me on top of the daily interest of $7.45 charged by Toyota.

  Business Response

  Date: 07/12/2024

  Dunning Motor Sales had sent the customers payoff check to the bank to pay Mr. ****'s vehicle in full. There was an issue locating the check and/or account to fulfill the payoff. Dunning Motor Sales has cancelled the original check and mailed a new payoff check to the bank. Mr. **** and Dunning Motor Sales have resolved this issue and resolved this issue.

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** ****

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Chevrolet pickup truck with only 17,000 plus miles. After having it a. A very short time we had a heavy storm and I found water dripping from the headliner. I text my salesman from Dunnings and this started a conversation about what his company could be accountable for. After another week of nothing being done and another storm with water running in the truck, I took it to a local body shop. They found extensive damage to the roof of the vehical which could not be seen from standing in the ground. I contacted my salesmen again who stated body damage is hard to deal with because it’s hard to tell when and by whom it was caused by. He’s manager suggested I call their body shop and make an appointment. I asked the salesman if I was going to be responsible for the cost, or was Dunnings going to fix it. His reply was “at the worst, I would only be responsible for the their cost.” I said I should not be responsible for any cost, and with this much damage, I feel Dunnings have been disreputable while
  selling this vehicle. After 4 weeks of keeping the vehicle in the garage and hardly driving it, and not having any help for the repair, I took it to a local body shop for repairs. During that time I let Dunnings know what the cost was going to be. When the the truck was almost done, the salesman text me saying his manager said the truck needed to be repaired by their body shop because they could repair it for less than $3,000 . I’m not sure how he would even know that because they never made a request for me to bring the truck over to look at it. I did send them pictures of the damage, but pictures are always difficult to see the total damage.
  When I bought the truck, they wouldn’t take a penny less than what was listed. So in good faith I bought the vehicle, but I believe they were deceptive, when selling it. When you’re retired you have worked hard for your money, and paying a $10,000 down payment on a truck with these issues downright hurts….

  Business Response

  Date: 04/26/2024

  We spoke to *** ****** and agreed to take care of his bill.  $3031.00 agreed settlement.  He is satisfied.

  Thanks,

  Dunning Motor Sales

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roughly a year ago I started to smell antifreeze outside my car. I had bought from Dunning Motor Sales and they sold me a Warranty. When I took it to them they said my head gasket was leaking. They "fixed" it. Not even a year later I smelled antifreeze again. My warranty was up and they told me if it was a different issue they wouldn't fix it without cost due to my warranty being up. In my eyes it was not fixed right the first time they should cover any cost. They did end up redoing what they fixed the first time. Immediately after it still had the smell. When I called they told me smell was normal that they could have spilled antifreeze. 3 months later and several car washes later it still smells horribly like antifreeze and still runs poorly. There is clearly an issue still. I just want my car fixed right. The issues started soon after I purchased from Dunning's. I don't want to deal with the stress of trying to get them to stand behind their work again. ***** in there service department talks to me like I am stupid every time that I call. I still owe too much to trade it in. I need it fixed as we travel a lot for work and for my sons health to children's hospital. Any help would be greatly appreciated. Thank you.

  Business Response

  Date: 03/25/2024

  We rescheduled ******* ****** and looked at her car again.  The parts we repaired were functioning properly.  She had some leaky hoses that were not related to the previous repair.  We gave her an estimate for the repairs and have not heard back yet. 

  Please call me if you have questions.
  
  Thank you,
  
  J*** *******

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Wed, May 15, 2024 at 12:44 PM
  
  I was finally able to get the parts after being on back order for sometime and take my car to a different shop today. After getting a second opinion there is absolutely nothing wrong with the two hoses in which I purchased and that Dunnings said that I needed to have fixed. The mechanic said the hoses were completely dry. There is visible signs of an antifreeze leak because it blows white smoke and resadue out my exhaust after being run for a while. He also could smell the antifreeze that I have been complaining about since my car was fixed by Dunnings the first time.  He suggests that the issue is because Dunnings refused to resurface my head either time they have worked on it. Dunnings has repeatedly told me that was NOT the issue and this new mechanic has not been the first to tell me that it should have been done both times that Dunnings replaced gaskets. I am at my wits ends with this. I do not know where to go from here. I just want my car fixed. Any help would be greatly appreciated. 
  
  Today, 03/20/24, I took my car back into Dunnings for a free diagnostic. I was informed that my car is leaking antifreeze and I needed the following parts: jumper hose $50.10 and radiator hose and clamp $51.10. Labor $417.00. I am denying this offer. I can get the parts cheaper at their cost for about $75 for the both in total. After discussing with other mechanics these were parts in which they had to remove in order to do my head gasket and that were probably damaged at the time of the head gasket replacement since I have continuously had the smell of antifreeze since their work. I will be having the parts replaced myself but Dunnings did nothing other than a free diagnostic to help me out. I cannot afford to pay $561.19 to fix something that should have been covered under my warranty at the time of my first diagnosis with Dunnings. If the problem is not fixed after the parts are changed I will be in touch. 

  
  John from Dunnings reached back out to me. He kept getting argumentative over the situation and I continued to defend myself. Repeatedly told me he had a certified tech who diagnosed my car and that he stands firm on that being the issue. The other mechanic stands firm on it not being the hoses. John stated “you won’t give up till you hear what you want to hear” along with several other unprofessional comments when I time and time again tried to explain to him that I just wanted my car fixed correctly and didn’t want to put unnecessary money into it. I told him I was stuck between a rock and a hard place. I asked him at the end of our conversation if I went ahead and did the hoses how much would he charge me? He told me he wasn’t going to charge me uncertified tech cost for his certified tech cost. He informed me I didn’t have a fight on my hands and that basically there was nothing I could do. Even chuckled when he said I already contacted BBB as if it didn’t phase him when I told him I wouldn’t stop till my car was fixed correctly. He also tried to say I waited to long after the hoses were diagnosed. I informed him that I was waiting on the parts in which came directly from his business.  I wish to no longer be contacted directly from John as we cannot come to a civilized solution without either side feeling attacked. 

  Thank You,
  ******* ****** 

  Business Response

  Date: 05/17/2024

  I spoke with *******.  We are in disagreement over the vehicle status.  I informed her that there is evidence of part leaks on several hoses, as per a certified technician.  

  There was no evidence of any issues with the head gasket repair which we performed.  Zero leaks of overheating.  The cylinder head was not warped and is not necessary to be machined if it is not leaking.  She is getting advice and repairs elsewhere.  The hoses which need replaced would not have been covered under the terms of her vehicle service contract anyways.  The repair would be her responsibility regardless.  The head gasket repair that we made would still be covered by our warranty, but it has not failed.

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  
  
  I received John’s response. I am completely understanding that this may not be a head issue with my car. What I’m not understanding of is why I’m being told by another mechanic that I’m putting wasted money into my car because the car was misdiagnosed from Dunning and that I do not have leaks in “several hoses” as John has repeatedly told me. Again, I’m stuck between a rock and a hard place. Nobody wants to put $500 into a car if it doesn’t necessarily need it. I’m not against changing the hoses to see if that’s the issue but John has been nothing but defensive every time I have spoke to him. I’m not willing to pay an excessive amount of money to replace hoses that may not even be the issue just because he has a certified mechanic. In which that was the reason he said my quote was so high. The amount of unprofessional behavior that has come from John and his service manager over the last two years has been unbelievable. I’m just a daily concerned customer trying to get my car fixed correctly without a fight or being told “go have your dad fix it” (in which is what I was told by his garage). At this point, the issue is still unresolved on my end. 

  
  Best wishes. 
  ******* ****** 

• Initial Complaint

  Date:11/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used vehicle from this dealer at the end of September. The vehicle has been shutting off when being driven. Called the dealership and they won’t do anything about it. I’ve only had this vehicle for a month. I’ve let the dealership know about this problem before they said I’ve had it for 30 days. Plus they haven’t fulfilled their contract.

  Business Response

  Date: 11/18/2022

  The complaint from ******* ******* has been resolved.  
  
  Thanks,
  **** *******
  Dunning Motor Sales

  Customer Answer

  Date: 11/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* *******