We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Stanley Steemer of Canal Winchester, OH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

This profile includes complaints for Stanley Steemer of Canal Winchester, OH's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stanley Steemer of Canal Winchester, OH has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      BBB took a complaint over the phone. Below is the voice to text voicemail description 


      Yes, this is ***** ******, my telephone number is ###-###-####. And I called Stanley Steamer up about my carpet, it had it all wrinkled up when they cleaned it last time. I told him about it and they sent a man out to look at it and he said, yes, it was messed up. Oh, and anyhow, my case number is *********, and I'm calling *** ******* ********* about my, about messing up my carpet, and I kept calling him, calling him since January, and he won't come out and fix it. So I like to have him come out and fix my carpet. That's what I really like to have him do, so thanks, bye.

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Duct cleaning. My house was a mess after they left I had to wash down walls and surrounding areas where dust was. They came back a 2nd time bc I was not getting any heat from one of the vents. It was like something was lodged the guy from stanley steemer said well its getting colder out maybe that is why its not feeling as warm in this room. I called again to stanley steemer he said he would make it right but after the 2nd call no one would answer my calls. I'm 71 years old and this shouldn't have happened to me from a reputable company. Attached is a picture I had to dig out with my hands from my furnace after I tried to change the filter two days after they left.

      Business Response

      Date: 04/03/2024

      will send a refund

      Customer Answer

      Date: 04/04/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 21258293

      I am rejecting this response because: 
      I have not received a refund as of 4/4/2024
      Regards,

      ***********************

      Customer Answer

      Date: 04/16/2024

      ******** never received a promised refund as of 4/16/2024. Thank you ***********************

      Customer Answer

      Date: 05/16/2024

      Have not received any kind of refund from stanley steemer as of 5/16/2024. Thank you.

      Customer Answer

      Date: 08/23/2024

      Scammed an elderly person and Stanley Steemer gets away with it. 

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding a duct cleaning service that occurred on March 14th, 2022. I paid $524.45 for this service. In the course of this service, all of my air return grills were damaged beyond repair. The servicemen also tracked mud all over my house and I had to have my floors and carpets cleaned. I contacted the manager regarding this immediately. Then, as the weather warmed up we attempted to use our air conditioner. The unit would not work and we had an HVAC company come look at our unit. The air filter and surrounding areas were completely clogged with dirt which caused the system to ice over and freeze up. The filter was supposed to changed when the ducts were cleaned to prevent this. The HVAC company then had to return a 2nd and 3rd time due to ongoing issues with our a/c. They said that the internal coil was damaged and Freon had leaked out all summer from when our ducts were cleaned. They have pictures of the damage and are willing to issue a statement with evidence that this was done when the ducts were cleaned. Our electric bill has been over $300 all summer, not to mention the cost of the HVAC repairs. I contacted Stanley Steemer and spoke with the manager in Canal Winchester, Ohio. He was extremely rude and yelled at me that because we had waited so long to tell him about the problem that his hands were tied. I told him A) I had called days after the service to complain about the professionalism of his workers and B) It had taken months to identify the issues caused by the duct cleaning. The manager said “send me what you got” and hung up. I sent him a screenshot of my credit card statement for the charge of $524.45 that this cleaning cost me. I want it refunded or I will dispute this charge with my credit card company. I am also willing to contact the Attorney General at this point since my home and utilities sustained damage during this service.

      Business Response

      Date: 11/02/2022

      Hello,

       

      We have a 10 day policy. Customer contacted us 6 months later. Customer was aware and signed after job.

      Customer Answer

      Date: 11/02/2022

      I am rejecting this response because: the problem caused by Stanley Steemer  was not identified within 10 days. It took weeks of troubleshooting. The HVAC company eventually had to use dye in our lines to find the leak. This process alone takes more than 10 days. As a business Stanley Steemer should be required to train their serviceman how to do a job properly and to take ownership when they cause damage during that service. All I am asking for is a refund, maybe I should also be asking for Stanley Steemer to pay for the costs of hiring an HVAC company to diagnose the problem with my air conditioning system as well!



      Regards,


      ********* *******

      Customer Answer

      Date: 12/03/2022

      I accept the business's response to resolve this complaint.


      Regards,


      ********* *******

    Stanley Steemer of Canal Winchester, OH is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.