Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per the buyer of my home we were too use this title company. From the start it was not a good experience. They sent a mobile notary that was late, she did not notarize the documents in front of us, nor did she have copies to give us of what we signed. I called the office twice and sent an email following day. Finally later that day I was provided with copies and was told this is there process when you don't come in the office, but when you come in documents would be instantly given to you. Why the difference? I looked over the documents and compared it to the wire transfer we received and numbers didn't match. We had been shorted 6k. I sent another email asking why the discrepancy and was told they made a mistake and it would be corrected. Mistake was corrected, but I was also charged for things I didn't receive. I did not receive $75 binder, $425 because the title was not examined properly due to the mistake, $100 for a technology fee.

  Business Response

  Date: 08/15/2024

  Attached

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

  Nothing has been done to resolve my complaint. Yes my ex husband was late but he had car issues unlike the notary who just couldn't be bothered to leave enough time. The notary never signed or stamped anything in front of us and it is a flat out lie, yes she took out her stamp but nothing was ever done with it. This was also addressed with the senior escrow office who said it was not illegal even if she didn't notarize in front of us. The notary also never said when would be given documents because when asked she didn't know and it was late in the day. My realtor and I had to leave several emails and phones messages trying to get docs that weren't provided until the end of the day, even though the buyer had a signing at 8am. I'm saying the title was not examined because a 6k mistake was made and not caught by you, I also shouldn't of had to pay extra wire transfer fees because of the mistake. I did not agree to pay any of those fees, this agency was picked by the buyer and I had no choice in the matter. It is obvious from your response that nothing will be done and you are unwilling to see anything from my perspective because you are defending everything that was done incorrectly.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *********************
  
  
  

  
  

  Business Response

  Date: 08/20/2024

  Commonwealth Suburban Title Agency has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  Date that proposal was made: August 20, 2024
  
  Description of proposed resolution: $600.00 refund
  
  Promised completion date: August 23, 2024
  
  
  In addition, the business provided the following additional details: Originally ************** had requested a refund of $600.00 to settle this matter. Although any errors made in closing this transaction were rectified as soon as they were discovered, we are willing to refund the requested amount of $600 to ************** in complete settlement of this matter. Please have ************** confirm the address that we can mail the check. Thank you. 
  
  
  

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My address is ************************************************************************* 

  Regards,

  *********************

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