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Business Profile

Electronics Recycling

ReCell.io

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics Recycling.

Important information

  • Customer Complaint:
    BBB has received a recent increase in complaints and customer reviews from consumers stating they get a quote from ReCell.io to purchase their used cell phone and when they attempt to cash the check, the check bounces. BBB has also received complaints and customer reviews stating that the consumer was quoted a specific amount they would be paid for their cell phone, but after they send it in, the company states they are going to pay them less due to the poor condition of the phone (scratches, cracked screen etc.) 

Complaints

This profile includes complaints for ReCell.io's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ReCell.io has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ReCell.io

      1201 30th St NW Ste 200A Canton, OH 44709-2985

    • ReCell.io

      PO Box 36582 Canton, OH 44735-6582

    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 7th, 2023, I was approved for a $440 payment for my ****** **. The **** tracking number showed it was received on March 10, 2023. It took them until March 21, 2023, to inspect the phone and was told the payment would be made in 7 business days.

      "Your payment will be processed within 7 business days. You will receive another email once your payment has been issued."

      At the time of writing this, it's been another 13 days.

      Business Response

      Date: 04/06/2023

      This order was paid by check. Check was sent out on 4/05/2023.

      Customer Answer

      Date: 04/17/2023

      I appreciate you helping me resolve this complaint. I've also followed up with the ***** ****** ******** ********* *****e, as well as the **** ******** ********* ******. A reCell email said the check was mailed on April 5, 2023, with an email stating I should receive the check within 7 business days. If it was sent ****, it's been 10 business days. If it was sent another method, 8 business days.

      Business Response

      Date: 04/21/2023

      Mr ******* should have received a check today via email in the form of a pdf that he can print and mobile deposit.

      Customer Answer

      Date: 04/24/2023

      Better Business Bureau:


      The check posted today. You can close my complaint. Thank you for helping.


      Regards,


      ******* *******

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Having been waiting for a check for the 2 iphones I sent them more than a month ago. They said the payment checks were issues one 3/14. But no checks was received as of today 3/28. They are also not answering emails or phone calls. My order numbers are ********** *** ***********

      Business Response

      Date: 04/06/2023

      This order was paid by e-check on 4/05 Please see attachment.

      Customer Answer

      Date: 04/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      **** **

    • Initial Complaint

      Date:03/28/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I send my ****** ** **** like new Flawless condition with brand new case the offer me 600 dollar the g package 2 days ago they don’t return phone calls or email I getting pretty Larry about the way do buissnes I don’t want to be scam here is order number **********. I appreciate your help I want my money or my equipment back thanks

      Business Response

      Date: 04/06/2023

      This Phone was received on 3/30. This order was inspected, processed and paid out within 5 days.

      Customer Answer

      Date: 04/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      ***** ******

    • Initial Complaint

      Date:03/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I SOLD my ****** ** pro to recell.io on 2/13/2023 with a printed contract and guarantee that upon inspection of the device by recell that they would issue a check for payment of device to me. I have tried for a month to email and call customer support. I'm done being patient, this is a gross misrepresentation online and the company should be investigated for fraud and theft.

      Business Response

      Date: 03/21/2023

             We are very sorry for the delay on payment. We were unaware that you did not receive your check until we received your BBB complaint in our email(03/17/2023). We checked our email history and noticed we have not received any emails from you in regards to not receiving your payment. We have forwarded Your order info to our payments department as well as admin to be handled. If we send a check today it is possible for it to take 7-10 business days to arrive to you. We wanted to offer you a PDF for mobile deposit which can be printed off and mobile deposited if you have mobile banking. We can have your PDF sent to you by the end of the day and you can do mobile deposit immediately. Would you be interested in receiving the PDF for mobile deposit?  Customer never responded in regards to us sending the PDF so we sent  check out in the mail on 3/17/23. 



    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent Recell.io phone for trade-in payment on 2/6/23. Package was received on 2/9/23 and there was a revised offer, which I accepted on 2/9/23. In return, I am expecting check payment of $630 total ($620 plus $10 bonus for fast shipping to Recell.io). I have sent a message, but have not received a response. I have also just left a voice-mail message.

      OrderID: *****;
      Entered: 02/06/23;
      Modified: 02/09/23;
      Status: Requote Accepted;
      Payment: check

      Business Response

      Date: 03/13/2023

      Thanks for reaching out and for bringing this to our attention. We were aware of an issue where some payments are being delayed, but not that you were impacted by this and we sincerely apologize for the inconvenience. This Check has been sent.

    • Initial Complaint

      Date:03/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my ****** to recell.io in an attempt to sell my ****** ** **** 128gb for cash payment. The item was to be purchased for $600 and I agreed and sent the ****** as well as the ***** ****** box with the unused charging cord. The ****** had been inspected by the ***** ***** 2 days prior and had no damage, however I decided rather than receive ***** ***** credit, that I would prefer to receive a cash payout from another source. Upon receiving my ****** recell.io contacted me 2/24/2023 and claimed some kind of screen damage, with a description I had never heard of before. They offered a reduced price of $560 for the ******, and I decided that it was acceptable as I had already sent the ****** and it was only a $40 dollar difference. I accepted the offer that day 2/24/2023 and have provided the ****** account information to receive payment. I have not received payment, and out of concern contacted them 2 times through voicemail, and 1 time through email contact through their website. They claim to be a faith based organization , and the advertised claim “ We are a faith-based organization that is passionate about giving and growing the body of Christ”! I find this to be very deceptive, as it led me to trust this company! I would also say that upon looking up customer reviews, their are many deceptive reviews placed by others saying that this company provides customer support that they do not, as their is no customer support. I want to know if their government authorities who can be contacted in ******* OH regarding this business, as they use the **** to receive items and then do not continue any other form of contact upon receipt of the items. This ****** was purchased in 2022 less that a year ago, and can be identified by its serial number and IMEI number on the ****** itself.

      Business Response

      Date: 03/09/2023

      Recell.io was unaware that this order did not process correctly until we received the complaint from BBB. We searched our records for any email history and did not receive an email from the customer. This payment has been made.

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The tracking number is provided in the pictures. I sent my phone to recell.io a few weeks ago. They responded with a requote of the original price they offered. I accepted that within the window of time they provided. It says on my page that I accepted the requote and they promise for the ****** payment to be sent within a week. After a week passed, I sent them and email and called them. I have received no response and no correspondence. I believe this is a scam and the only way I can see this being resolved is if the seller provides their end of the deal, which is the 260$ promised as payment.

      Business Response

      Date: 02/27/2023

      After careful investigation The only email communication we have received in regards to this order is the order confirmation. We were unaware that this order was unpaid until we received this complaint. We apologize for any inconvenience this may have caused. The payment has been sent to the ****** account customer provided at the time of order. Please see attachment.

    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my phone, haven't paid. Won't respond to emails and won't answer the phone. Order Confirmation ***********

      Business Response

      Date: 02/21/2023

      This payment has been made. Please see attachment.

      Customer Answer

      Date: 02/21/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      ***** *******

    • Initial Complaint

      Date:01/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my ****** to ReCell.io as was advertised online and they offered to pay for my phone. They offered to pay $450 and I accepted the offer. The phone was sent via **** on January 18th and I recieved a confirmation email that my package was recieved on January 23rd. I tried to send multiple messages to the company inquiring about when the payment would be made and they sent me one email back and have not responded since. They have a tracking service online and it has not changed in over a week and they have not communicated with me or answered there phone upon multiple attempts to call them during business hours. The business has made no attempt to resovle the problem with me and has refused to communicate. I would like the payment to be made or the product to be returned to me. The payment was promised to be made via ****** and they have my ****** information. My order number is: **********

      I appreciate any help you can provide.

      Business Response

      Date: 02/06/2023

      This device was shipped back to customer and will be arriving today.

    • Initial Complaint

      Date:01/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent a phone in perfect condition to them for sale and they have quoted me $655. On their website it clearly says that payment will be received 7 days after they receive the item. I have a shipment tracking telling me that they have received the item on the 19th January and an automated email confirming so. I have tried to contact them and left several voicemails and send numerous emails for an update with no avail. I would either like to receive payment for my device or my device returned in the same condition I sent it in. I have documented the condition of my device prior to shipment and shipped with great care as to not damage the device, I would not like to hear them change their quote as many people have pointed out in the google reviews.

      Business Response

      Date: 02/09/2023

      This check was reissued on the 7th with tracking as customer requested. Tracking is ********************** and its scheduled to delver tomorrow. 

    ReCell.io is NOT a BBB Accredited Business.

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