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Business Profile

Health and Medical Products

Universal Physicians, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Medical Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertising sent to my address and not marked as advertising. The way the ad was written was intended to look like a letter from a doctor and a prescription pad paper. Used a doctor's name and picture and had an order slip with a doctor's signature on it. I have not expressed interest in any type of product like this and feel they are targeting older people because I recently bought an order from an online yarn store. The ad was for Fast help, a medical alert type of jewelry. The letter said that I, ******* ***** was being recommended this alert device by this doctor that I have never heard of.

    Business Response

    Date: 06/06/2025

    The alleged "complaint" filed by Ms. ******* **** does not meet the BBB's Complaint Acceptance Guidelines for several reasons.  Specifically, Ms. **** does not have a marketplace relationship with Universal Physicians, and she is not complaining about a marketplace issue.  Further, Ms. ****** alleged "complaint" is not related to a product or service provided by Universal Physicians.  Ms. **** has never made a purchase from Universal Physicians or otherwise engaged in any transaction with Universal Physicians.

    Universal Physicians, LLC hereby requests the elimination of Ms. ****** inquiry from our records.

    Best regards,

    Debbie D*******, Director of Operations

     

    Business Response

    Date: 06/30/2025

    We respectfully
    continue to disagree with this outcome, however we understand the position that
    the BBB has taken on this issue.

    We want to
    inform you of the reasoning Ms. **** received the communication.  ******* **** was offered the FastHelp for
    children at a special discounted price  because she is a subscriber to ********** for
    Children, a publication that was offered the FastHelp children’s version who
    are too young to have a cell phone.

    Upon receipt of
    Ms. ****** complaint her name and address have been flagged to no longer
    receive informational mailings on our new products.

    I hope this
    information is helpful in addressing Mrs. ****** complaint.

    Please let me
    know if you need anything further.

    Thank you,

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08 Apr 2024, I order a replacement clip for my FastHelp 4G Device Order # **************  On 12 Apr 2024, I received a clip for a 3G FastHelp Device and even sent photos to FastHelp showing them the error that had taken place. They insisted they sent a 4G clip because their paperwork said so. During several email exchanges they admitted that the photos I sent them was in fact a clip for 3G FastHelp Device and it would not work on a 4G FastHelp Device. I do not own a 3G FastHelp Device and only wanted what I paid for. If not, then I am filling a FRAUD complaint against FastHelp for not sending me a 4G clip. The paperwork states they should have sent me a 4G clip, but someone put in a 3G clip and sent that to me. FastHelp is unwilling to send me what I ordered. The FastHelp phone number is **************. This seems ridiculous over a $6.95 item, but FRAUD is FRAUD no matter the dollar amount.

    The pictures I provided to them was what I received a 3G belt clip and not what I paid for a 4G belt clip. They admitted in the email below what I received was in fact a 3G belt clip and not a 4G belt clip but this is where they stopped talking to me.

    From: FastHelp Support
    Sent: Friday, April 12, 2024 1:00 PM
    To: ********************** 
    Subject: FW: FastHelp Clip

    Dear ******

    If you look at the attachment of the 3G FastHelp, you will see it is the same as the one that you provided in this email, so of course a 4G belt clip will not fit in a 3G unit.

    Sincerely,

    FastHelp Support

    Business Response

    Date: 04/16/2024

    April 16, 2024

    Fast Help Support - ID# ********

    Dear ***** *******

    We have received your complaint from the BBB.

    Nowhere in any of our emails did we state we were not going to correct the issue.  We just wanted to verify that the wrong item was sent to your and that it was clip to your 4G device that was broken.

    We have placed an order for another belt, of course free of charge to you, and you should receive an email confirmation.

    As for the dispute with your credit card company, we will accept the charge back and you will be refunded by them.

    Sincerely,

    *** ******

    Customer Answer

    Date: 04/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    I received what I originally ordered on 08 Apr 24.today 18 Apr 24 and if this was what the company would have done and told me on 08 Apr 24 there would have been no need for this complaint.  Please closeout this complaint.


    Regards,


    ***** ******

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased 2 Fast Help devices, both of which failed. I have no idea what the causes of the failures were. The 1st one didn’t ever respond to charging. The second one lit up indicating it was charging, made all kinds of strange chime sounds, and then sounded like some one was talking (which could not be understood), and finally had noise like static then died. Is there anything that could help, short of buy new ones? What is the cost of replacement?

    Business Response

    Date: 04/28/2023

    April 28, 2023

    ***** *******
    *** ****** ***
    ******* **  *****

    Re:  Universal Physicians – ID# ********

    Dear Diane *******:

    Thank you for contacting Universal Physicians
    regarding the malfunction of your Fast Help devices. 

    Universal Physicians is going to send you a, one-
    time offer, free device for your inconvenience.

    An agent from Universal Physicians has been
    communicating with you by email and will inform you that you will receive this
    one time offer of a free device.

    We apologize for the inconvenience.  It is our
    goal to exceed the expectations of our customers.

    Sincerely,
    Joy Bender

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/12/2022 I paid $162.86 including shipping. Order #***********. I ordered a ******** Alert device from an address in ME.( **** **** ** ***** *** ********* *** After charging it the device went dead immediately. I want to return the device for my money back. It is 30 day return but when we try to contact through email or website, which we have done several times the system just goes in circles. So it is not possible to leave a message or email. The address on the instruction booklet is OH(.******** **** ******* *** ** ***** ******* ***) Upon further checking, it also has an address in the UK(. ** ******** ******* **** ***** ****** ***** ******* ***** ****** ** *** ****** *******). When we called the number they say Universal Physicians. Please help. Sincerely, ******* * ****

    Business Response

    Date: 09/01/2022

    RE:  Complaint
    *********

    Thank you for
    your inquiry regarding complaint #********. After
    receiving your notification on 8/29/2022, we immediately investigated this
    customer’s order history. Below is the summary of our findings and the actions taken
    to resolve her concerns.

    She placed her order on 8/12/2022
    We did not have any other correspondence from this customer until we received the BBB notification
    On 8/29/2022, our customer service attempted to call her. No response. Additionally, we could not leave a message as her voice message system is not set-up. We also emailed her
    On 8/29/2022, she responded via email and confirmed that she received our email
    Our customer service rep called again on 8/29/2022 and spoke to her directly.
    After speaking to the customer, we discovered that she was using the wrong contact information for our company. She did a web search for our company. We discovered that she accidently tried to reach us using the information she found for a company in London. WE DO NOT HAVE A COMPANY IN LONDON. We discovered she used ********* ***** * ****** *** ******** in her search. She referenced this in her letter to the BBB. Below is what she found on the web search –
    1. Contact Us * *********
    ************************************
    Please write to us at the following address: ** ******** ******* **** ***** ****** ** * ** ******* ***** ******

    We sent return information and refunded her since she was within the 30 day money back period
    She stated she was extremely grateful and was satisfied
    On 8/31/2022, our customer service rep tried to call her twice to confirm she received our return information and to see if she had any questions. She did not answer these calls. We could not leave a voice message. Our rep also emailed her. No response to our email

    In
    summary, given our conversation with the customer and her confirmation that she
    was satisfied, we consider his inquiry successfully and satisfactorily resolved
    and closed.

    Thank you

Universal Physicians, LLC is NOT a BBB Accredited Business.

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