Business Profile
Internet Marketing Services
Thane USA, IncThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Thane USA, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 82 Customer Reviews
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Review fromDeborah W
Date: 08/05/2024
1 starDeborah W
Date: 08/05/2024
This company makes it impossible to start a return. There's not a phone number to even reach their Customer Service Center. I'm trying to return my H2O Mop X5 Dual Blast. My order number is ********. Please provide my RA number.
****** ****** ******** **** ********* **** **Thane USA, Inc
Date: 08/15/2024
The customer placed the order over the phone on 7/21/2024 for H2O Mop X5 Dual Blast Deluxe Elite System along with Super Clean Kit and Extended Warranty.
The order was delivered though UPS Tracking ****************** on Friday, July 26 at 6:18 P.M.
Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ******************************************** at any time for assistance.
The customer reached out to us through helpdesk ticket ******** on Aug 3, 2024 and requested for return instructions.
The return instructions were provided to the customer through same helpdesk ticket on Aug 6, 2024. The customer returned the order and provided the return tracking number as requested.
The refund was initiated to customer's account today. We allow 5-10 days for it to reflect in customer's account.
Kind Regards,
Thane USA Inc.Review fromyabelin C
Date: 07/20/2024
1 staryabelin C
Date: 07/20/2024
This company is the worst. You write a review and the respond with this generic email saying they are sorry for the bad experience, click here for a refund. I've been trying to start the process my return. You click on help and it's an endless loop. I wished I had read the reviews before buying this product from this COMPANY. All I want is the email says, get an email from Thane with the return label and my refund.Thane USA, Inc
Date: 07/23/2024
The order was placed on our website on 5/11/2024 for H2O HD DUAL BLAST DELUXE KIT along with extra Coral Cloths, Dual Buffer Attachment and Extended Warranty.
The order was delivered on Tuesday, May 21 at 7:45 P.M. as per the UPS Tracking Numbers ****************** and ******************.
Our Customer Service Team is fully online and does not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at ******************************************** at any time for assistance.
We are not in receipt of any helpdesk assistance ticket from the customer.
We are unable to assist the customer with Return at this stage as the order was delivered on 05/21/2024 and is past the 30-day return period.
Please refer to the return policy in the link below:
RETURN POLICY: ********************************************
Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
WARRANTY:
The product has a limited one-year warranty.
The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
CUSTOMER SERVICE PORTAL:
Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** Kind Regards,
Thane USA Inc.Review fromPeter L
Date: 07/11/2024
1 starPeter L
Date: 07/11/2024
This company is HORRIBLE!!!!! DO NOT ORDER ANYTHING FROM THEM. I have attempted to contact them with no success. There's no phone number, I can sign on to the portal provided. I would rate them a -5.00.. You have 30 days to get a refund but they make sure you don't get your money back because there is no way to contact them. IT IS A SCAM. DO NOT USE THIS COMPANYThane USA, Inc
Date: 07/22/2024
The customer placed the order by phone on 6/29/2024 10:44:00 AM; Order Number ****************. The item shipped on 06/30/24 with UPS Tracking # ****************** and USPS Tracking # ************************** and delivered on Wednesday, July 03 at 2:44 P.M. at Mailbox. Our Customer Service Team is fully online and we do not operate an inbound phone line. Our customers can access their account and contact us for assistance by logging into our customer service portal at https://support.thane.com/
RETURN POLICY:
Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
A Thane customer care representative will attempt to contact the customer by phone to provide further assistance.
WARRANTY:
The product has a limited one-year warranty.
The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.Review fromP. D.
Date: 04/25/2024
1 starP. D.
Date: 04/25/2024
I have searched my emails over and over since my first request (within the 30 days) for the RA#. I did not receive the email they are referring to. It's amazing that I keep getting advertising emails from the company. But no RA#.
When I receive my RA#, I will be more than happy to send the merchandise back and receive my refund.Thane USA, Inc
Date: 04/26/2024
We have once again reached out to the customer by email today at ********************** through our helpdesk via Ticket # ********. The customer has not provided a phone number that they can be reached on. We request the customer to provide a phone number and an alternate email address to enable us to reach out to the customer and provide the requested information. We have also provided the RMA # and return address below for the customer's convenience:
RMA ***** issued on 4/3/2024 9:59:49 AM
Return Address:
***** ******** **** ** ******** ****** ***** *** ***** ** *****P. D.
Date: 05/06/2024
Thank you for the information needed to send this product back with a refund due back to me. Phone # ************; alternate email is *******************************Review fromNoel R
Date: 04/18/2024
1 starNoel R
Date: 04/18/2024
This company is a scam and they do an internet marketing and getting people's information selling it and using your bank they stole my identity it will go again they took $50 out of my checking account ****Thane USA, Inc
Date: 04/22/2024
The customer placed the order by phone on 1/8/2024 and opted for a 3-pay monthly installment payment plan. The items were delivered to the address provided by the customer on 1/10/2024.
Thane is strongly committed to protecting our customers privacy. For more information on our privacy policy please check the link provided on our website at ****************************************.
Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************Review fromColeen M
Date: 04/17/2024
5 starsColeen M
Date: 04/17/2024
I recently bought a Thane H20 X5 steam mop. I am 100% service connected disabled Veteran. I have exterme limited mobility. Needless to say, my house is a disaster. This mop does exactly what is advertised. My cleaning has been cut by 75% since I started using this mop. Absolutely love it and highly recommend it.Thane USA, Inc
Date: 04/22/2024
Dear ******,
Thank you for sharing your positive feedback about the H2O Mop X5. We are thrilled to hear that you are satisfied with your purchase. We look forward to serving you again in the future.
Kind regards,
Thane USA Inc.Review fromP. D.
Date: 04/12/2024
1 starP. D.
Date: 04/12/2024
I rate them negative 1 star. This company is the worst. You write a review and the respond with this generic email saying they are sorry for the bad experience. Bull. I've been trying to get my RA# since 3/28/2024. You click on help and it's a vicious circle of NO HELP!!! All I want is my RA#, send this junk back and get my full refund. This company is a joke.Thane USA, Inc
Date: 04/17/2024
The customer contacted us through our customer support portal and was assisted by our customer care team. Return Authorization Number ***** was issued on 4/3/2024 9:59:49 and sent to the customer's email at **********************. Ticket # ********* A subsequent ticket was opened by the customer on April 12, 2024 -Ticket # ********. Once again the above RA# was sent to the customer's email with the return instructions.
At this time, the customer has not returned the item to our fulfillment center as per the terms of the return policy. The return policy is presented to the customer on the product website and on the packing-slip included with the product.Review fromSheila C
Date: 04/09/2024
1 starSheila C
Date: 04/09/2024
They don’t even deserve one star. Portal is useless. I got email stating that my credit card was declined when bank confirms it’s in good standing. They are threatening me if I don’t pay.. they have no real telephone number or email!!!!! Their products are junk besidesThane USA, Inc
Date: 04/12/2024
The customer placed the order on our Website and opted for a 3-pay monthly installment payment plan.
The items shipped from our fulfillment center and delivered to the address provided by the customer.
Payment for the first two installment payments have been processed, however the 3rd installment payment for the order has been declined by the customer's bank.
Automated shipment notifications are sent to the customer's email address with the status.
Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** WARRANTY: The product has a limited one-year warranty.
The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.Review fromAngie J
Date: 04/07/2024
1 starAngie J
Date: 04/07/2024
I ordered an H2O X5 mop from ****** I October 2023. I used it 3 times, then a plastic piece broke off while disconnecting mop pieces. I was past the return period on ******, so I contacted Thane Direct. A ticket was opened for me immediately and I was asked to provide pictures. I provided pictures, then the proof of purchase. I received a reply that the company would provide a replacement Main Body if I paid shipping and handling of $12.95. They said they would send me a ****** link to pay them. I needed to also provide my shipping address. I have replied 3 times that I would pay the shipping and I provided my shipping address, however the company has gone silent on me. I emailed them on March 1, March 12, and March 29. In my email dated the 29th, I stated that if I did not receive a reply, I would contact the BBB. I have heard nothing from the company since March 1st. At this point I would like my money back since the product was defective and the company is not willing to work with me to remedy the product.Thane USA, Inc
Date: 04/12/2024
Dear *****,
We apologize for the inconvenience.
Due to a system glitch the order was not processed from our end.
A new replacement order has been placed today and the notification with the status will be sent to your email address.
Kind Regards,
Thane USA Inc.Review fromGlenda A P
Date: 04/03/2024
1 starGlenda A P
Date: 04/03/2024
I called and ordered an H20 CLEANER MOP 5X ON FEBRUARY 24 2024, PAYING 78 DOLLARS PAYMENT WITH ORDER. THE SECOND PAYMENT WAS TAKEN MARCH 26, 48 DOLLARS. WHEN ORDER WAS PLACED THE COMPANY PROMISED 2 TO 3 WEEKS DELIVERY. CALLED SEVERAL TIMES AND SEVERAL NUMBERS THEY ALL ARE DISCONNECTED. THE CUSTOMER PORTAL DIDN'T WORK FOR ME, MISSING THE ORDER NUMBER WHICH I NEVER REC'DThane USA, Inc
Date: 04/05/2024
The customer placed the order by Phone and opted for a 3-pay monthly installment payment plan.
Order Number: **************** Order Date: 2/24/2024 at 10:51:00 PM.
The items shipped from our fulfillment center in the US on 02/25/2024 with UPS Tracking * ****************** and delivered to the address provided by the customer with USPS Tracking * **************************; details below for reference.
Delivered at: In/At Mailbox ********** ** ***** Delivered on: February 29, 2024, at 1:23 pm
Ship-To Name: ******* ********* Address: **** ********** *** ********** ** *****
Our orders ship from our fulfillment center in USA anywhere from 2-5 business days from credit card approval.
Automated shipment notifications were sent to the customer's email address at ********************** with the order details and the status of the order.
Our customer service is fully online, and we do not operate an inbound number. Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** The customer reached out to us through our customer support portal and was assisted by our customer care team through ticket number ********* on March 27, 2024.
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