Shoes
Gatsbyshoes LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 204 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pair of Orthopedic LEATHER Shoes in the wrong size. I need to return them and I'm following what it says to do and tried many times to call the number but all I get is a recording. I have tried sending emails but with no luck on anyone returning my email. I want a refund for these shoes. I need someone to reach out to me about this issue. Thank youBusiness Response
Date: 11/09/2022
In regards to customer complain, we have checked our emails and we just received his email for return today, not many times as he claims. We also sent him the return instruction for his return request.Initial Complaint
Date:11/06/2022
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction 09/25/2022
Order # gatsbyshoes*****
Total amount paid $71.95
Shoes were not as described an did not fit properly. Returned and verified tracking showed delivered on 11/17/2022. Was told will have refund in 1-2 weeks. It has been three weeks now and this is the response I get
Thank you for your email and we apologize for the inconvenience, we are doing our best to have all returns sorted and inspected, rest assured that we will issue refund/send replacement as soon as your order has been inspected by our warehouse team.
We hope for your understanding and patience on this matter,
For other questions or concerns, please don't hesitate to contact us!
Sincerely,
*** ******
I would just like to get my money backBusiness Response
Date: 11/08/2022
Thank you for reaching out to us. In regards to your returns, can you provide us the name, order number,name and pairs of shoes returned and the tracking number as there are some returns that we cannot identify due to wrong names in the order and no order number.Customer Answer
Date: 11/08/2022
I have followed all the instructions they asked for and continually get a very canned response and ahve read multiple reviews of the same concerns. The shoes are of very poor quality and do not fit properly. It has now been about 2.5 weeks since they have received them in their warehouse.
Business Response
Date: 11/11/2022
We have checked the order uner **** ****** and this order is still in transit. This has not been delivered yet, this is the tracking link https://t.17track.net/en#nums=****************** Please return the order once received so we can refund.Customer Answer
Date: 11/14/2022
Once again I have atteched a picture of the tracking number and receipt. This clearly displays the tracking # **** **** **** **** **** ** which clearly shows it was deliverd to the address provided by you. It continues to be blaintely obvious that you just want to give very poor customer service and not refund my money and continue to rip people off. I will nvever in anyway come close to recommending you to anyone.
Tracking Number:
**********************
Copy Add to Informed Delivery
Latest Update
Your item was delivered to the garage or an alternate location at the address at 12:43 pm on October 17, 2022 in OREM, UT 84058.Initial Complaint
Date:11/05/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 29th I ordered and paid for 2 pair of shoes from this company. I have yet to receive verification of my order even though my credit card was charged. Additionally, customer support claims to have no record of my order.Business Response
Date: 11/08/2022
Tracking number: ******************
your shoes will arrive shortly
Initial Complaint
Date:10/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered these shoes for my husband August 19th 2022 and receive them on September 9th. They were too big and not leather as advertised. Price was 69.94.
I was told to ship them back. So on September 13 I returned them to the address they provided. Gatsy Shoes c/o Verve, 193 Mountain Way Drive Orem UT 84058. When I call them at 614 285 5406 because never receive the refund. I get a recording saying to go on on line at [email protected] and I get or find nothing there to help me get my refund. It cost me 10.95 to return themBusiness Response
Date: 10/20/2022
Thank you for reaching out to us. In regards to your returns, can you provide us the name, order number,name and pairs of shoes returned and the tracking number as there are some returns that we cannot identify due to wrong names in the order and no order number. For other questions or concerns, please don't hesitate to contact us!Customer Answer
Date: 10/22/2022
I accept the business's response to resolve this complaint. The name was ******* or *** ******** the order number was *****. It was for one pair of Gatsby Men's shoes in 9.5 wide. for $69.94. They were too small and were not leather as advertised. I would like a full refund. You have all of this information in the letter I sent to your complaint/refund department in Orem Ut . The shoes were shipped back to you on September 13th 2023 The shoew were shipped at an additonal cost to me of 10. They were shipped to Gatsby Shoes c/o Verve 193 Mountain Way Drive, Orem UT 84058Customer Answer
Date: 10/24/2022
When can I expect the refund.Business Response
Date: 10/24/2022
Refund takes 5-7 days, but depending on your issuing bank, it may take weeks, please contact your bank to verify as the refund has been issued from our endInitial Complaint
Date:10/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered shoes from this company and they sent me the wrong size. I ordered an 8.5 US (42 euro) and they sent me a 43 euro. Their website has a sizing chart that states an 8.5 US is a 42 euro. When I emailed them they said I was wrong. And that 'their' 8.5 is a 43. I explained that their own website says it's a 42. They kept arguing with me. They refuse to refund my money. I had to pay to ship the shoes back ($26) in order to get an exchange. After some thought on the same day I shipped the shoes. I decided I want a refund not exchange. Because I don't trust them. They refuse to confirm that I'll get a refund. BEWARE OF THIS COMPANY! DO NOT BUY!Business Response
Date: 10/19/2022
The customer complain is invalid, as he received the right size, we did not send him a Euro size but a US size, our 8.5 is a size 43. If customer is not satisfied with our sizing, he needs to return the item back to us for a refund.Customer Answer
Date: 10/19/2022
Hi There,
As you can see in the screenshots I sent in, a US 8.5 is a 42 Euro. They sent me a 43 Euro. Their reasoning is invalid. From their own website, the sizing chart states a US 8.5 is a Euro 42, yet in email they claim otherwise. I ordered a US 8.5.Customer Answer
Date: 10/28/2022
Yes, I have sent them back for refund. But, they are not free exchanges/refunds. You have to pay for shipping back, and don’t get reimbursed for shipping to you either. I am out almost $35
Business Response
Date: 10/29/2022
Our return policy is clearly stated on our website. This is available 24/7 where our customers can access publicly even before the customers can place the order, this information was disclosed to the public. Unfortunately some customers do not read policy and only complain once they received the order.Initial Complaint
Date:10/15/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered and paid for a pair of shoes to Gatsby they were never delivered. Yes this order has not been fulfilled please refund my money to the address listed.Business Response
Date: 10/17/2022
In regards to customer's concern, the order is still in transit, here is the tracking link https://t.17track.net/en#nums=******************Customer Answer
Date: 10/18/2022
I accept the business's response to resolve this complaint.Initial Complaint
Date:10/14/2022
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two pair of shoes, they are not the right size. I want to return and yet I did not receive a tracking number. No answer when I call and they do not read the e-mails I send, I receive an email that is generic because they do not read the emails.
Horrible customer service!
I want to return the shoes and receive my refund.Business Response
Date: 10/17/2022
For returns, please email [email protected], they will give you a detailed instruction for returnsCustomer Answer
Date: 10/23/2022
I am rejecting this response because: They send a general email each time. They do not actually read the messages. I have emailed twice and received the same response which is of no help.Initial Complaint
Date:10/05/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit card was originally charged $63.45 on July 19. I received a pair of shoes about 3 -4 weeks later. They were too big so I returned them for a replacement on august 27th through UPS transportation with tracking. The package arrived in UT the next day. I reached out several times for an update and got the same automated reply from “*** ******” whom I now know is a robot. The contact number listed on the website does not go anywhere. So I am stuck and it has been 6.5 weeks since my original order was sent back to them for a replacement in a smaller size. At this point I would be fine with just the money I paid for the shoes being returns plus the shipping cost I had to pay so $12 for that plus the 63.45 for the shoes $75.45 and hopefully a warning for others planning to buy shoes from themBusiness Response
Date: 10/06/2022
Thank you for reaching out to us. In regards to your returns, can you provide us the name, order number,name and pairs of shoes returned and the tracking number as there are some returns that we cannot identify due to wrong names in the order and no order number.Customer Answer
Date: 10/06/2022
this is the same automated response that I got when I reached out from their customer service team. I have provided that information in detail multiplied times and there is no follow up from that. You can see from the attachments all of the information. I would be surprised if the answer from Gatsby was from someone other than *** ****** which maser on my interactions and auto replies seems to be a robot not a person. I am willing to supply the information requested for the 3rd time if they can guarantee me it will be the last one.Business Response
Date: 10/12/2022
We will forward this file to our warehouse team for follow up. You should receive an email from them once the return information has been located.Customer Answer
Date: 10/12/2022
I accept the business's response to resolve this complaint. It was not the refund I was planning on based on how much money I spent during this whole process but I got a large portion of it so I will leave it at thatInitial Complaint
Date:10/02/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/1/2022 I placed an order for the amount of $65.45. The companies policy states you have 1 hour to cancel the order after it has been placed. I sent a request to cancel my order via email and on their website help forum approximately 15 minutes after placing the order. I received a response from the company approximately 10 hours later stating I could not cancel my order as it had already been processed and I would have to return the product once I received it. Their policy specifically states you have one hour to cancel, I informed them within 15 minutes of placing the order. I also have time stamped documentation to substantiate this, but they refuse to cancel my order. My order hasnt shipped yet but they have already charged me. I followed their policy there should be no reason they can not cancel my order and reverse/refund my transaction.Business Response
Date: 10/04/2022
Customer complain is invalid as his order is already shipped, here is the tracking link ************************************************ and, many ecommerce websites always charge orders before shipping it, we also do the same, and his order is already shipped.Customer Answer
Date: 10/04/2022
I am rejecting this response because: I emailed and sent a message on their website requesting to cancel my order within ten minutes of placing it per their policy. My order was not shipped until 48 hours later. The claim that it was shipped within 10 minutes of placing the order either makes them the fastest distribution center or the fastest courier company to arrive within 10 minutes to ship my order. All correspondence is time stamped.Business Response
Date: 10/06/2022
The order is already shipped and cancellation is no longer possible as of this time. Customer can return order once received.Initial Complaint
Date:09/27/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***************** confirmed
Ordered 3 pairs of shoes September 15, 2022 and have been charged to my CC. They have not shipped nor do they return any emails.Business Response
Date: 09/29/2022
Customer complain is invalid as he never sent multiple emails, he only sent one email to which we have responded to and we have this recorded. As for his order not being shipped, this is not true as well, as shipping confirmation was sent to customer's email ******************** last September 17, 2022 with his tracking number and we have this recorded as well. His order was shipped September 17, here is the tracking link ************************************************, the order is already in transit.We believe that Customer wanted his order to be cancelled since he emailed us to cancel his order and we told him we cannot as his order is processed, hence he is claiming now with BBB that his email was not responded nor his order was never shipped, and this are all untrue as his order is in transit and we replied to his email.
Customer Answer
Date: 10/09/2022
They sent the shoes - they are garbage closing case for now
Gatsbyshoes LLC is NOT a BBB Accredited Business.
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