We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Opportunities

Pure Romance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Opportunities.

Complaints

This profile includes complaints for Pure Romance's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pure Romance has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never subscribed to this website. For
      Some reason they found my work email and are sending me disgusting emails. I unsubscribed and it is still happening. I can’t get it off my emails.

      Again I never subscribed personally or any any other capacity for this company, or service.

      My business email is *****************************.

      Business Response

      Date: 01/08/2024

      Hi *****,

      Please forgive me that you have been receiving our emails to your work email. With this said I will have your email removed from our mailing list. Please allow 5-7 business days for this to update within our system. If you need any further assistance please feel free to let me know.

      Jenny

       

    • Initial Complaint

      Date:04/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased product from one of their Representatives on March 12. AFTER the purchase was informed that she was out of the productS ordered and they will be shipped to me. One month later, very little communication and I have received two items out of Nine. I contacted the Business the rep works for, Pure Romance, they informed me she should receive the products today and get them mailed out asap. Thats the samething I've heard for a month. Will Not let me just Cancel my order. Not even After a month! I will Never use this company again and advise Buyer beware. This business was built by having product with them to sale. Before our party, we were messaged twice and asked to remind everyone the Rep had the inventory on her. Once people started placing orders we were told she did not, and some of it is on back order. I still have not received My Purchases but the Rep is online selling products left and right. When another party goer asked her about shipping, because she hadn't received hers either and WE PAYED SHIPPING, she told her that this Was Not her Fulltime job and that she had been busy. AVOID AT ALL COSTS! Take your girlfriends out for a drink then go to Hussler. They will not Cancel my order, refund my money OR just Ship my order directly to me! They are sending it, they said, to the Rep who hasn't sent me my products and has had a month.

      Business Response

      Date: 04/12/2023

      Good Morning *****

      Thank you for your email. Please forgive me that all the items were not delivered to you at this time. As explained to you yesterday the items were on backorder and that your Consultant would be receiving the remaining items yesterday to be shipped out to you directly. I know that some of the of your items were delivered to you yesterday as well as ****** is trying to get your order to you as soon as she can. For your reference your tracking number for the items received yesterday is **** **** **** **** **** **. Once I have to updated tracking number for your remaining items I will make sure to follow up with you again with your new tracking number. If you need any further assistance in the meantime please feel free to contact me at ********************** OR ************* I will be in touch soon.

       

       

      Business Response

      Date: 04/12/2023

      Good Morning ******

      Thank you for your email. I spoke with ****** (Consultant) yesterday. She stated that she has received her order from us. She stated to me that she will be getting the rest of your order out to you as soon as possible. Once I have your new tracking number I will follow up with you again with that information. Please know that I will ensure that your entire order is delivered to you as soon as possible. There was just was a delay due to some of the products being ordered were on backorder. I will talk with you soon! 

      Customer Answer

      Date: 04/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      This is the same response I have gotten every time I have raised concerns. Three other patrons of my party haven't received Any communication from ******. Twice she has told me my order was going to be shipped out, Twice she lied.
      Regards,



      ***** *****

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a consultant, I previously sold Pure Romance and came back into the business. I came back into the business in July of 2022 using my EIN to keep my business separate from my personal. I called in because I placed an order and it was never processed or no email was sent confirming the order. The agent proceeded to tell me that I owed $4.00 on the order that I placed and that I owed $198.00 from 2019 for the inventory program. I do not owe anything on that I paid all of the payments. The problem is ***** immediately inactivated my present account, and my website (in which I paid for ). There was no real investigation, just interrupted my business for money that I DO NOT owe. I returned to Pure Romance because there is no comparison to the products, but this is ridiculous and unprofessional. How can you just say someone owes money from a prior timespan and then just shut them down like that. I did a blitz this weekend and already have people telling me they can't reach my site as well as 4 large parties booked. What am I suppose to tell my customers?

      Business Response

      Date: 03/23/2023

      Good Morning *********,

      Thank you for your concern. Please forgive us for closing the account as the original account shows that there is a balance due.

      I will reach out to the Accounting Team today to look further into this for you to see if the payments were received and missing for some reason within our system.

      Once I receive the information from them I will make sure to follow up with you directly on this case. 

      Please feel free to provide a screenshot as well on when all these payments were made as we may need to compare notes.

      I do hope to hear from you soon. If you need any further assistance please feel free to reach out to me directly at ************.

       

      *****

       

      Business Response

      Date: 03/30/2023

      Hi **********

      Thank you for your response. As discussed on the phone your account has a balance due in the amount of $186. You stated that this was paid this off back in 2019.As discussed I asked that I receive a screenshot of when the payments were made as our records show that the balance is still due on your end. I provided the resources for you to reach out to the collection agency (###-###-####) as you stated to me once again that the balance was paid. I have not received a response from you. In order for us to release the new account to you the balance due will need to be paid or if the screenshot can be provided I would be more than happy to take to the Accounting Department to get the balance due removed from your account and release your new account to you directly. I am more than willing to help you in any way that I can I just need the proof of the payments. I do hope to hear from you soon! If you need any further assistance please feel free to let me know.

       

       

       

       

      Customer Answer

      Date: 03/30/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

      I see we are not getting anywhere with this!  As I stated before, I do not have access to the banking accounts and/or emails and I still have not seen any proof on your side.  I have customers lined up and up coming parties.  So I am going to take this one!  Just so I can move on with my business.    



      Regards,



      ********* ****

    • Initial Complaint

      Date:03/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered some things from one of the employers or reps and I placed it back in Nov an still have no receivers it!! I spent money an I either want my money back or I wasn’t my merchandise I used money for…

      Business Response

      Date: 03/20/2023

      Hi *********

      Thank you for your email. Please forgive us for not receiving your order. We would be more than happy to assist you with getting your order. You simply just need to call/email into us and we would be more than happy to assist.

      If an refund is what your seeking please feel free to dispute the charges against the Pure Romance Consultant to receive your funds back as they own and operate their own business so we are unable to refund you at this time.

      We can ensure that your order is received by sending out the items once a proof of purchase is provided and charge the Consultant for the order. Please feel free to reach out to us directly so this way we may be more of any assistance to you.

       

      Sincerely,

      *****

      *************

    • Initial Complaint

      Date:02/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is ********* ******a Regional Vice President of Primerica Financial Services I have been running my business for over 9 years my office is located at **** Michigan Rd ************* ** ***** USA I am currently seeking Justice From:The company Pure Romance: My Representative:ERIC C Rep ****** I Join the company around June 20, 2020. I had the honor to work with ******** * ***** who is currently a teacher a perfect candidate for our business. The reason being educating is a key for our family’s Future as well as having the possibility of being able to work with your family which we promote very much! We had the opportunity to work with his wife **** ***** a very nice educated couple they both got life license super fast without a doubt definitely very smart. As we got to know the couple more. Training and developing them we establish a good friendship.They had the opportunity to help friends and family with their policy.Also participated in Class training at the office weekly meeting.I got to know **** ***** a little more. She has a nice personality!One day she invited us to a event we had no clue of this event, this was at a friends salon, All of our agents were invited my brother,his wife a couple friends came as wells.******** we’re welcome to join,products are definitely designed for couple.They had snacks, goodies, and wine. Super Awesome!When I arrive to the event OMG! The companys
      name is Pure Romance a type of business designed for adults pleasure toys. I would have never guess or Imagined going to a event, even a party like this, I must admit, I was curious, I’m a hispanic ,I was married many years to a very traditional man, you might even say old fashion, It did sparked my interest.Not having a clue of what kind of event made it very interesting! My invite Found it very interesting.Had 4 people sign up that evening!WoW!My new business was starting off amazing! I saw a business opportunity! Continue please look Upload

      Business Response

      Date: 02/27/2023

      Good Morning **********

      Thank you for voicing your concern. I see that you came into the business in March of 2021 under ***** *****. It looks like you were running your business as normal and purchased the Inventory Booster in March as well.

      Looks like you made three out of the five payments towards the Inventory Booster and still have a balance due on your account of $158. I would be more than happy to help get that balance due paid if your are able to reach out to me directly today.

      I would be more than happy to capture your payment if you are able to pay today. Once that has been paid than we can open up your account to run your business again. I do hope to hear from you soon! If you need any further assistance with your balance due 

      please feel free to let me know.

       

      Jenny K.

    • Initial Complaint

      Date:01/23/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Because an acquaintance’s daughter sold their products, I purchased a body spray from the Pure Romance Company approximately 18 months ago.

      In the last 6 months I began receiving email advertisements from them. I followed the email link and unsubscribed repeatedly. However, the emails kept arriving. I finally replied to one of the emails and requested that they remove me from their mailing list as I am not interested in their products.

      After that I began receiving 2 emails per day from them. The emails arrive at 4:04am and 4:03pm, an obvious and petty stunt.

      This form of harassment is on par with the sales calls that were so pernicious a No Call ordinance had to be put into place for innocent people to have peace.

      No company should be allowed to harass people who followed the proper channels to be removed from their mailing list.

      Business Response

      Date: 01/24/2023

      Good Morning ****,

       

      Thank you for your email. Please forgive me that you are still receiving emails. I will send this information over now to the Communications Team to have your email address removed from our system.

      Please allow 3-5 business days for this to update in our system. If you need any further assistance please feel free to reach out to our Customer Service Team at anytime.

       

      Jenny K.

      Pure Romance LLC.

      ###-###-####

      Customer Answer

      Date: 01/25/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******

    • Initial Complaint

      Date:12/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You guys sent my package to the wrong address and now I came to the address and no body response me . My address is *** *********** avenue apt *** ****** *********t *********** and you guys sent it to *** *********** *** and I also pay extra to my package faster.

      Business Response

      Date: 01/23/2023

      Good Morning ***********

       

      Thank you for your email. I see that you took advantage of the $49 re-enrollment special *************). This particular re-enrollment special brings you back into the business but there are no items that are shipped out you with this re-enrollment special. I do see as well that we issued a refund to you on December 9th in the amount of the re-enrollment in the amount of $54.64. 

      If there is anything else that I may further assist you with please feel free to contact me directly. I would be more than happy to look further into this for you if need be.

       

      Jenny K.

      Pure Romance LLC.

      ************

      Customer Answer

      Date: 01/23/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,


      ********** ****** 
      Hello the Company already give me my package, I guess it was a misunderstanding .

    Pure Romance is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.