Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was selling my home so the home was vacant while trying to sell it. The buyers that were going to purchase the home had an inspection done on my chimney by Vonderhaar Roofing company. The technician that inspected the chimney left the damper open which allowed a squirrel to get into my home and damage some of the wood around my windows. The damage cost me $3,000 and I would like to get my money back for this damage. The buyers who hired Vonderhaar Roofing ended up not purchasing the home so the home was still vacant when the squirrel got in.
  
  Vonderhaar Roofing is denying that they left the damper open and they state they have pictures showing that they closed the damper, however they refuse to send me a copy of their report or a copy of the pictures they have proving that the damper was closed before leaving the inspection site. The Cincinnati Wildlife took before and after pictures of the chimney and I provided that report to Vonderhaar Roofing. but they are saying That the old style lock top damper could have opened when animal was pulling on it. I lived in this home 8 years and I have never had any animal get in my home through the chimney. They also stated that the damper was partially opened when they got there so if the damper was partially opened and they say they closed it completely than how would the squirrel get into the home in the first place.
  
  The home was vacant and there was never any other inspections done on the home after Vonderhaar Roofing inspected the chimney. I did not leave the damper open to my chimney, and I should not have to pay $3,000 for damage caused by company inspecting my property. . Vonderhaar Roofing keeps stating they didn't do any work on the chimney but no one did any work on the chimney because the house was sold AS IS and Vonderhaar Roofing was the only company who had access to the chimney.

  Business Response

  Date: 09/07/2022

  We accept no responsibility for any animal getting into a vacant home. We left  fireplace in exact way we found it.  We only did an inspection.  

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  I do not accept their response. They did an inspection on the chimney and quoted over $10,000 worth of repair, yet they didn't touch the damper? Also, they put a video camera down the chimney during inspection, but didn't have to remove the damper? 

  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 09/09/2022

  Any camera  inspection is done from the bottom through the firebox.  So the cap was not  removed   Our customer was the potential buyer who backed out of deal because of condition of the  fireplace and chimney that we did an inspection at the time.   Nothing we did altered the fireplace or chimney   This person was not a customer of ours and is trying to get us to pay for a repair to window frame based on the animal removal services comments. The chimney needed a significant amount of work from being neglected for many years.   There were other people who came into their house after we did inspection    

   

  
  

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  The only inspections ever done on my chimney were by your company. I used your quote to disclose to the new buyers the problems the chimney had because I did not have enough time to get another inspection done. 
  
  I lived in this house 8 years without any animal getting in, and especially getting in through the chimney. 
  
  I find it unbelievable that a company of your size refuses to take responsibility and tries to place blame on others. 
  
  You've blamed the squirrel and said it pulled on the damper. You blamed someone else for opening it, you even blamed the chimney itself because it needed work. 
  
  Please stop blaming everyone else, we are all human and make mistakes, your company isn't exempt from that, you make mistakes too. I'm just asking you to make it right. 
  Regards,
  
  
  
  ***** *****