Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Company

  Prudential Tower Bldg. 42nd Fl. Boston, MA 02199

• 

  The Procter & Gamble Company

  P O Box 1496 Augusta, GA 30903

• 

  The Procter & Gamble Company

  36 Saratoga Blvd Devens, MA 01434-5217

• 

  The Procter & Gamble Company

  3405 Meyer Rd Fort Wayne, IN 46803-2922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Spruce, the manufacturer of Spruce Weed and Grass Killer (a P&G Company), regarding their satisfaction guarantee and refund policy. The company prominently advertised a "Satisfaction Guaranteed or Your Money Back" offer, which influenced my decision to purchase their product. However, my experience with their refund process has been frustrating and seemingly unfair. On March 3/3/2025, I purchase the Spruce Weed Killer from ******* (receipt attached) for $39.97. Upon realizing that the product did not perform as advertised, I followed the required procedure to request a refund about 1 week later and well within the 30-days required by the company. Despite submitting all necessary documentation, Spruce initially denied my request on the grounds that I was not of legal age in my state—an irrelevant and misleading claim. I accidentally wrote down 12/27 as by month and year of birth thinking they were asking for month and day. Even so, someone born in 1927 would certainly be of legal age in every state in the country! After contesting this, the company shifted their reasoning, now stating that the UPC symbol or proof of purchase provided does not qualify for the promotion. This contradicts the in-store signage, which clearly indicated that the product was covered under the satisfaction guarantee. In addition, the rebate form, also attached, does not mention any thing about which products are included or not. This seems very deceptive. I request the BBB help in addressing: 1. Enforcement of Spruce’s advertised refund policy. 2. Clarification on their refund denial and accountability for misleading consumers. 3. A refund for the purchase price of the product. I have attached supporting documentation I appreciate your attention to this matter and hope to reach a fair resolution.

  

  Business Response

  Date: 05/07/2025

  Thank you for contacting the Better Business Bureau (BBB) and Spruce.
  
  
  We are very sorry to hear about your dissatisfaction with the product and the difficulty you are having with our Money Back Guarantee. Although we do not handle promotions directly, we are happy to assist.
  
  
  Please look for an email from our Spruce team with further details about how we can assist.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Thank you BBB
  
  Regards,
  
  *** *****
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overnighted this product being that I needed to use it for the morning. I opened my ****** package grabbed the first box thinking that there would be additional boxes because the box I grabbed was only 28 tampons. After my shower obviously I needed to use one of the products just to go back to the ****** bag and find no other boxes of tampons so instead of receiving 84 I received 28 and paid a dollar a tampon basically. Just to call customer support for them to tell me not always at their fault because they did not send the appropriate packages, but they also thought that I was gonna pay for shipping because of their mess up? Not happening. I’m a single mother struggling as it is and I don’t have a penny to play with. This is pathetic and unacceptable. On top of all of that, I don’t even think the product is legit because previous 10 packs that I buy in stores packages don’t look like this.

  

  Business Response

  Date: 04/28/2025

  Thank you for your loyalty to Always and we're sorry to hear of the issue you had with your ****** order. Since we do not have access to your ****** account or orders, we do recommend you work with ****** directly regarding the missing boxes. Unfortunately, we do not have direct t consumer sales so are unable to assist with an order issue.

  We wish you the best. 

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help me get my credit refurbished or refunded from this Procter & Gamble company. I purchased a product that was defective. They promised me a refund. I'm a senior they sent me something funky into my email that I cannot use nor do I understand. The money has been sitting there because when I go to use it nobody can charge these alleged e-gift cards. I don't understand. Just have them send me a check or some kind of plastic gift card that they spoke about on the phone when I called. Please note nobody could find my case with them but yet I'm sitting here with an e-gift card I cannot use. Please send this to someone higher up in the company because I've been calling and dealing with rude customer service agents for several weeks now. The one gift card was for myself for defective product and the other was for my disabled daughter with the same issue. Procter and Gamble sent us both these eCards to solve the problem. They have been unable to be used for both of us. Please have the company refresh the cards or send the gift card to my new address where we live now. Thank you

  

  Business Response

  Date: 05/01/2025

  
  Thank you for reaching out the Better Business Bureau and our team about Mr. Clean. We did issue a refund via prepaid debit card in October of 2024, with your recent report to the BBB, we contact the bank and they confirmed the $42 on the debit card were used in full. If you, or someone in your household, were not the ones to use the card, please call the bank directly at ###-###-#### to file a fraud report.

  Kind regards. 

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Number one. This is not true. I spoke to the bank. One card was used for $42 and the other card has a $30 balance that is unusable. The card does not work the card does not work and the card does not work again. Procter and Gamble has dropped the ball here and their response response to one card not the other. The other is my daughter's who is disabled that lives in the same home as me who had the same problem with the product. I want the card with the $30 balance that can't be used, done reinstated comma refunded right or another card given.

   

  on a side note, I called Proctor and Gamble again this evening. I heard somebody by the name of Andrea answer the phone who was arguing with her husband and a TV blaring in the background. Quite obviously these customer service agents work from home. The woman's husband was very aggressive with her, screaming at her and things were being thrown it sounded like and she was saying please leave me alone I have to answer the phone Etc not only is this inappropriate customer service Behavior but I am afraid for this woman who was obviously getting aggressively pushed around by her husband. Or boyfriend or whatever male was in the house when she was supposed to be answering the phone for Procter & Gamble. I called back and it was too late because it was after 6:00.

  
  

  
  Regards,
  
  **** ******
  

  

  Business Response

  Date: 05/05/2025

  Thank you for reaching out and we're sorry for your disappointment. Please know, the two debit cards your provided photos of, were issued to two different addresses and in different names, we will not discuss someone else's debit card with you. If your daughter would like to contact us directly, as she did in the past, please have her do so. 

  Also, it is important to share, if the number of reports from an address exceeds what we feel is reasonable, we will stop funds and/or prevent future funds from being sent. We did send prepaid mailing material and two email reminders to return the Mr. Clean product you reported an issue with; unfortunately, the products were not returned by you. 

  Finally, we did confirm with the bank that the debit card issued to your name was used in full in November of 2024. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Procter and gamble is very inaccurate. The one gift card was used the other gift card has a balance of $30. They need to reissue the $30 gift card the merchandise was bought the merchandise was defective they owe $30. I don't understand this company and when I call I get nowhere and they are very belligerent. Please help me get my $30. Thank you

  
  

  
  

  
  Regards,
  
  **** ******
  

  

  Business Response

  Date: 05/14/2025

  Thank you for reaching out and I'm sorry we cannot assist. As shared, the two debit cards your provided photos of, were issued to two different addresses and in different names, we will not discuss someone else's debit card with you. We did confirm with the bank that the debit card issued to your name was used in full in November of 2024. Your daughter previously contacted us directly; she is welcome to contact us again to have her card researched further. 

  Also, the products were not returned via the prepaid mailing material we issued. We're sorry, we cannot assist further.

  King regards.

   

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I am the daughter I am right here. I am disabled. I live with my parents now. And my biological parents live elsewhere. I am of age and I am a disabled woman. Just replace my card or I will never buy another Proctor and Gamble item again and everything in my room is Proctor and Gamble it seems. Shame on you for treating me this way absolutely shame on you. I am contacting you and this is the only way I'm going to contact you because I have lost the functionality in my arms and my hands and I need help contacting you and if you don't see fit I am going to contact a disability Advocate and I am going to report you.

  
  

  
  

  
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a valid rebate claim for the “NFL Score Big” promotion by Procter & Gamble in September 2024. I purchased eligible products, included all required documents (receipts and shipping labels), and submitted the online form on time. I never received the rebate. In February 2025, I contacted customer service. After a long exchange, they verified that my submission was in their system but had been disqualified due to an “invalid or partial address.” I explained that I’m a student at the ********** ** *******, and the address I used is my official dorm address — one I regularly use to receive mail and packages, including P&G products via ******. They acknowledged this and promised to resubmit my case to the proper department, telling me to allow 6–8 weeks for processing. I waited, but after 8 weeks passed with no update, I followed up. This time, a different representative claimed the program had closed in February and nothing more could be done — even though I had contacted them before that alleged closure and was never told it was ending. When I pointed out the contradiction, they again promised to escalate my case and said I’d hear back in 1–2 days. That was over a week ago, and I still have heard nothing. I am extremely unhappy with the level of customer service I’ve received. The responses have been inconsistent, promises have gone unfulfilled, and communication has been unprofessional. Despite doing everything right and complying with all requirements, I’ve been left with no rebate and no resolution. This experience has caused unnecessary stress and wasted time. I’m requesting that P&G honor the rebate and take responsibility for the mishandling of my case.

  

  Business Response

  Date: 05/05/2025

  Thank you for reaching out to the Better Business Bureau and we appreciate your loyalty to our product. We're sorry for the experience you had with the rebate and glad you let us know. Our team does not have access to rebate information, but will be reaching out to find out more. Please look for an email from our Consumer Care Team in the next 24-48 hours.

  Kind regards. 

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Oral B i02 toothbrush from my dentist (this is the reason I have to deal with Oral B and not able to return to a big box store) on Feb19, 2025. It did not work right out of the box-it's supposed to have 3 speeds and shut off when attempting the 3rd speed. I sent it to their repair facility as they directed me to and had to pay postage ($10) Their 1-3 turnaround took 17 days. I got either the same toothbrush back or one with an identical problem. They don't repair, they give you a new one. So still within the 60 days money back guarantee and well within the 2 year warranty, I chose to return it. They did finally after many calls/hassle sent a prepaid label and UPS shows OralB did indeed receive it-despite what they say. I finally received a prepaid gift card for the first postage to the repair shop. This is an invalid card and was denied at the register 4 different tries. So I have been back and forth with many, some extremely RUDE customer service people, one hung up on me, etc My toothbrush has been returned and I am unable to get money back that I paid for-the initial postage and the cost of the toothbrush. I have a lot of notes on who I talked to, dates, times and the just of the conversations. If they ever would send another gift card, I assume it would also be invalid. I also have a printout from one of attempts to use "debit not available" Yeah, empty card-refuse to make that good, they have my toothbrush AND my money!

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out and we're sorry for any confusion. Our debit cards cannot be used for more than they amount on the card, so if your purchase is above the amount, you would need to make a split payment so only the amount on the card is charged there and the rest using another form of payment.
  
  We did confirm with the bank the $10 debit card to help with the cost of shipping, was issued by the bank. For ease of use, we asked them to convert it to a check and send that. This means the debit card can no longer be used, please wait for the check to arrive. The Money Back Guarantee electronic return label was not requested until 4.11.25, the refund was then approved on 4.18.25 and the debit card for $60 was issued. We will follow up with the bank this week and request that also be converted to a check, for ease of use. Again, this means you'll receive the debit card first, but it will not work as the funds will be converted to a check that will arrive within about seven business days of the $60 debit card.

  
  We hope this is helpful and wish you the best. 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  First off the 2nd return was requested April 7th, REJECTED on the 10th, when I had to call yet again to get it OK'd.  I have all the email correspondence.  The card was declined 4X as a split payment-I am well aware how to use the card.  The printout from the merchant states it was "declined-not available"  I have the printout.  It was declined for a purchase less than $10 also.

  I have not received the checks yet.  The policy states "money back guarantee."  I paid CASH for the brush-unfortunately thru my dentist so was unable to return.  The first brush was defective and sent back-the 2nd was probably the same one-or had an identical problem.  Overall, this has gone on for, now, over 2 months.  I am still currently out the postage and cost of the toothbrush.  So no, until I receive a check(s) for the entire amount, I will not accept.

  They don't even have the correct dates!.  They said they didn't have the toothbrush back when UPS tracking clearly shows it was delivered, etc. Trust me, everything is documented, including rude CS people and the one that hung up on me when I asked for the supervisor by name, who I had been dealing with.  Who BTW, never called when he said he would.

   

   

  
  

  
  
  
  Regards,
  
  ***** *******
  

  

  Business Response

  Date: 05/05/2025

  We appreciate your patience, please let us know when the mailing arrive.

  Kind regards. 

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Still waiting for the check..........
  
  
  
  Regards,
  
  ***** *******
  

  Customer Answer

  Date: 05/09/2025

  I couldn't see how to add a message on to the portal but--I got the checks yesterday!!!  THANK YOU SO MUCH!!!  Too bad it had to come to this point of contacting you-but you do awesome work.  Thanks again!!

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm one of the alleged winners of the free Charmin for a year contest. But, instead I received two $25 coupons. ****** took the first one but now neither ****** nor ******* will honor the second one. What do I do now?

  

  Business Response

  Date: 04/15/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Charmin. We’re sorry to hear about your experience.
  
  While our coupons are intended to be redeemed at stores that carry P&G products, we can’t force stores to accept them. If you're having trouble using one of our coupons, you might want to check with store management about their coupon policy or try another location or retailer.
  
  Since we value you, please keep an eye out for an email from us directly regarding compensation.

  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  

  
  

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2025, I submitted a rebate online for $15 prepaid card after spending $50 on PG products. On April 8th, I am now informed of denial due to January 12, 2025 deadline. However, I submitted my rebate online on January 11th which is prior to January 12. I contacted PG rebate customer service in regards to this matter unsuccessful as she informed me nothing can be done. That doesn't make sense and reaching out for assistance in resolving this matter.

  

  Business Response

  Date: 04/14/2025

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear that you were unable to redeem your $15 rebate. Although we do not handle promotions directly, because we value you as a consumer, we would be more than happy to help.
  
  Please look for an email from our P&G team with further details about how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past three months I have tried to change my method of payment on my subscription for Olay 24 moisturizer to no avail. I have 7010 points on my account that I can not use because I can not change the method of payment. I have tried many times on my own and numerous times with customer support to no avail.If I can't change the payment method, I want a coupon with the value of the 7010 points to use at a retail store for the product.

  

  Business Response

  Date: 04/07/2025

  Thank you for reaching our regarding Olay. We're sorry to hear of the issues you've had with the website, we've reached out to our Direct Sales Team to understand more and we'll be in touch. We appreciate your patience.

  Kind regards. 

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  

  There is nothing for me to respond to. They didn't say anything worth responding to. When will this be resolved?
  
  
  
  Regards,
  
  ******* ******
  

  

  Business Response

  Date: 04/08/2025

  We truly appreciate your loyalty and your patience while we research your report. As background, when you have a subscription, the site automatically saves your method of payment. We have tested and were able to change the method of payment on our personal subscription accounts, so we would recommend speaking with your bank if the payment you want to switch to continues to have an issue.

  
  We did confirm you redeemed 5000 points on 3/12/25 and the $75 reward should be available to use.  Please know, you do not have to use a saved credit card or have a subscription to use your points, you can place a regular order and use them this way. To do this, you can sign in, create an order using a valid credit card and redeem the points at checkout. There’s a “Choose Reward” drop-down that lets you select the points you want to use.  We believe this is the easiest way to redeem the rewards.
  The second way, although we believe more cumbersome is to sign in, create an order, go to the Rewards & Referrals page in your account, go to the reward you want and click Redeem. That generates a coupon code you can copy & paste into Coupon/Gift Certificate field on the checkout page.

  
  Once you’ve used your rewards, if you’re still unable to change the method of payment and would like a subscription, it may be best to start a new subscription with the updated credit card.

  
  Again, we appreciate your patience and please let us know if additional help is needed. 

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early March 2025, our familiy purchased the Dawn Ultra refill size dishwashing soap only to find the formula had changed. There was an awful new scent that not only does not smell good but it also does not rinse off easily. Because the scent was so strong, we rinsed all of our dishes in hot water several different times. After rinsing and in preparation for a meal, we began heating ground beef in our Pampered Chef skillet on the stove but the scent of the soap was overwhelming and we threw out the meat. When we went to wash the pan, we found that the teflon coating had lifted. We have used Dawn and other P&G products for years and never experienced anything like this before. I was not able to find a P&G contact to submit this type of complaint therefore I am submitting here. Our pan was in top condition until we used the newly formulated Dawn Ultra. I would like to be reimbursed for the pan so that I may replace it. Unfortunately, we can no longer use Dawn Ultra due to the residue and awful taste it leaves on the dishes. Thank you, ****** *******

  

  Business Response

  Date: 04/07/2025

  Thank you for reaching out and we're sorry to hear of your disappointing experience. While we did change the scent of original Dawn in early 2024, the formula is as safe and effective as ever. Your report of damage to a pan is most unusual as the product is used in many households everyday. In order to better understand your experience, our team will reach out to you via email to start a Damage Claim. Please look for an email in the coming days.

  Kind regards. 

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (Although the response from the business indicated they would reach out to me directly, I have not yet heard from or received an email from P&G.)

  
  
  
  Regards,
  
  ****** *******
  

  

  Business Response

  Date: 04/16/2025

  Thank you for reaching out and we're sorry the email to start a claim was delayed. Please look in your inbox as it should be there now.

  Kind regards.

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from P&G Braun website on March 20, 2025. Order was shipped March 22, 2025. My order has since not updated in ten full days. I’ve tried repeatedly to email requesting an investigation to my order to the email [email protected] of which my emails bounce back as undelivered. I’ve waited for over an hour on chat to get any response to no avail.

  

  Business Response

  Date: 04/01/2025

  We are really sorry you haven't received your order yet.   Our shipping carriers continue to struggle to keep up with the demand of deliveries of online ordering.  As a result, we ask for your continued patience. We are actively monitoring the situation and doing all we can to get the order to you as quickly as possible. If you have not received your order by April 4, 2025, please reach out to us so we can research your order further. For specific alerts on shipping delays by carrier, please also refer to these websites:
  
  ****************
  
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The business requested I get in touch if I haven’t received my order by April 4, 2025, however they have not provided a way to get in touch. As stated previously the email address is invalid, the chat never loads, and I cannot wait on a phone call for thirty minutes to speak to someone. The customer service and support is non existent. So when April 4 comes and goes I will be forced to again report to BBB just to get a response.
  
  
  
  Regards,
  
  ****** *****
  

  

  Business Response

  Date: 04/07/2025

  We truly appreciate your patience as the order makes it way through the United States Postal Service and are sorry for the delay. We are investigating this further and will be back in touch.

  Thank you. 

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I request a refund immediately or I will dispute with my credit card company. You asked I wait until April 4 and here we are April 7 and the delivery is unchanged. Still no item despite payment. This is absolutely abhorrent and unacceptable business practices.
  
  
  Regards,
  
  ****** *****
  

  

  Business Response

  Date: 04/16/2025

  Thank you for your patience and we're sorry your order never arrived. We reached out to USPS since the shipment was not moving and after a thorough investigation at the last known station a USPS supervisor concluded that the package is irretrievably lost. We understand you spoke with our team this week and the order is being refunded. If the order happens to arrive sometime in the future, please let us know how you like the product.

  Kind regards. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****