Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 77 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Company

  3464 Mike Padgett Hwy Augusta, GA 30906

• 

  The Iams Company

  845 Commerce Dr Henderson, NC 27537

• 

  The Procter & Gamble Company

  17 Eaton Avenue Norwich, NY 13815

• 

  Procter & Gamble

  PO Box 100537 Atlanta, GA 30384-0537

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the best of my knowledge, Pampers recently rebranded their rewards program from Pampers Club to Pampers Rewards. Since this change, I’ve been unable to access my account, despite using it for two years to collect rewards. When I try to log in, it tells me my email is already in use, yet I can’t access my account. I’ve reached out to customer support multiple times, providing proof that my account exists, yet they continue to insist it does not. Their inability (or refusal) to locate my account conveniently means they’ve also “lost” the $12 in rewards I rightfully earned by purchasing their products. While $12 may not seem like much, it’s a significant discount on a pack of diapers—and it’s money I spent specifically on Pampers under the promise of rewards. It’s incredibly frustrating that their system failure is now my problem. If I had known my earned rewards would vanish with their rebranding, I would have chosen a more affordable diaper brand. This feels like a blatant scam, and I can’t be the only parent experiencing this. Pampers needs to take responsibility and issue me a credit I rightfully deserve after being a loyal customer.

  

  Business Response

  Date: 03/28/2025

  We're sorry to hear of your disappointing experience with the Pampers Club. We have reached out to the team to research this further and are waiting for the reply. We appreciate your patience and we'll be back in touch.

  Kind regards. 

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I am sending this now because I only have 7 days to respond. An attempt toward my issue was made. However it has not been resolved. This is because they cannot find my account. This is their issue because I have provided various information details regarding that my account does indeed exist. They say they can’t find it, then they can’t find it. Not much else to do at this point. Thank you for taking the time to assist me. 
  
  
  
  Regards,
  
  ****** ******
  

  

  Business Response

  Date: 04/14/2025

  We appreciate your patience and understand you have now been able to access your Pampers account. We truly apologize for the delay are grateful for your patience and loyalty.

  Kind regards. 

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I too was one of the Oopsie. We made a Poopsie sweepstakes winners. Finding out that it was a mistake of course wasnt fun but I was OK with them offering the two $25 coupons in lieu of the sweepstakes winnings. However, the two $25 coupon coupons didn’t work. No one would take them. I seen lots of others had the same issue. I would be happy to submit screenshot of the voided coupons for a replacement debit card that They were offering others that had same issue. Ive included a picture of my original winning email

  

  Business Response

  Date: 03/19/2025

  Thank you for contacting the Better Business Bureau (BBB) and Charmin.
  
  
  We are very sorry to hear that you are having issues redeeming your $25 coupons. We appreciate your loyalty and we are happy to help. Please look for an email from our Charmin team with further details about how we can assist.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so very disgusted by the vulgar graphics of your commercial for always menstrual pads. Your depiction of red liquid soaking the menstrual pad is absolutely unnecessary. What woman needs to see this disgusting commercial? Women are not stupid nor are we uneducated about menstruation. It is wholly demeaning to be present in a room as this pathetic commercial plays out. I intend to make a full complaint to the CRTC and the network running these commercials. Run these commercials in countries in India, Sudan and the Republic of Congo. Education is one thing embarrassing women in Canada and United States is another. Shake your heads then ask your wives and daughters how they feel about seeing these ads.

  

  Business Response

  Date: 03/13/2025

  We believe periods are a normal and healthy part of women’s lives. By depicting periods realistically in media, we hope to normalize and reinforce there is nothing shameful or secretive about them. We welcome comments from our consumers regarding our advertisements, and feedback like yours can help us shape future efforts. We'll be sure to let our Marketing Team know how you feel.

  Kind regards. 

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered package of 2 electric Oral B toothbrushes. paid $197.53 in full. I had accidently placed the order twice. received another package of 2 toothbrushes, 4 total. I paid $197.53 twice. total $395.06. I returned order # ****** on 11/07/2024, USPS tracking# **** **** **** **** **** **. postage $18.70. 26 Nov 2024 spoke to Sam, ###-###-####, opened case number ********. no response. In Jan 2025, received post card dated 1-4-2025 that the information I sent was missing UPC symbol. and I had 3 weeks of the post card date to respond. I sent my response by registared mail. USPS tracking # ******************** on 1-23-2025. It is 1 March 2025. the tracking number still has that my response has not been picked up. I would like a refund for the package of 2 toothbrushes I returned to them in Nov 2024. order#******, $197.53. If not a refund, I want them to return the package of toothbrushes that I still own. I wrote to them that if neither of those things happened that I would contact the BBB. that was January 2025. It is costing me $419.34. Oral-B has my toothbrushes and my money. Can you help? Thank you.

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out to the Better Business Bureau regarding your Oral-B duplicate orders and we’re sorry for the frustration. Since we do not have access to the records of the Promotions Team that handles the Money Back Guarantee, we did reach out to them for more information. They confirmed the information they needed for the returned order was confirmed and a debit card refund of $179.98 was sent for processing on 02/27/2025 and should reach you within four weeks of that date. Separately, our team is going to issue a debit card of $36.25 to cover the tax and shipping cost to return the brush.  The debit cards will come separately and look different from one another, our should reach you within 2-3 weeks.
  
  We appreciate the opportunity to research this further for you and appreciate your patience. 

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oral B Gum Care Floss Picks (60 ct). I have been purchasing these floss picks for years when they were labeled as Pro Health Clinical Protection floss picks. Since it was rebranded, the quality has drastically decreased. I no longer was able to use 1 floss pick for my entire mouth without it shredding. Now I have to use 2, maybe 3 to floss entire mouth because it has a tendency to snap easily. I repurchased these floss picks a few days ago and now it is horrible. It doesn't snap, it frays. It is difficult to get into my teeth now. Today i had to use 7 floss picks for my entire mouth. The torn pieces were left in my teeth, and I had to use regular rolled Oral b glide floss to refloss my teeth and remove the shredded pieces of floss in my teeth. Not only that, a piece of the frayed floss is stuck in my throat. I am having to drink lots of fluids and coughing to try to get it removed. This product should not be on the market as it indeed fray and shreds.

  

  Business Response

  Date: 03/05/2025

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B Glide
  
   
  
  We appreciate your years of loyalty and are very sorry to hear about your experience and we take issues of this nature seriously. Please look for an email from our Oral-B team with further details about how we can assist.
  
   
  
  We appreciate the opportunity to address your concerns

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 3 twin packs of secret shower fresh deodorant for myself and the girls. Upon opening the first pack and turning the knob on the bottom for the deodorant to rise up, the white button popped out and several small chunks of deodorant fell out. This happened with four of the six that I bought. The white button/cap on the bottom snapped right back in place but everytime it's turned nothing goes up, the cap pops back out and more chunks fall out. This is the first time I have every experienced this happening. I have previously made contact with P&G before concerning when the deodorant gets somewhat close to the end that the entire solid just snaps off of the holder inside and falls out making it unuseable and wasted. I did not receive any response to that concern. It isn't as though these are inexpensive by no means therefore this is concerning to the point that I don't want to change products but may have no other option financially. Thank you for listening and hopefully repairing the issue.

  

  Business Response

  Date: 03/05/2025

  
  Thank you for reaching out regarding Secret, we truly appreciate your loyalty and for introducing the product to your daughters. We’re sorry to hear of the issues you’ve had and are happy to help. I also review our files and see your previous report from 10/21/23 case ********, we did reply via email on 10/24/23 and also sent a coupon to the PO Box address provided. We’re so sorry you didn’t get them and are at a loss as it is unusual for both an email and postal response not to reach a consumer. We’re happy to take care of that purchase today as well.

  
  Be assured, the photos and description were helpful.  Our products and packaging go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect so it is important that we know and I'm sharing your experience with our Quality Assurance Team. 
  In the meantime, we’re sending 5-$8 off coupons to help offset replacement of the sticks you reported. Please look for our postal mailing to reach you in about 10 business days.  

  
  We truly appreciate the chance to make this right and be sure to reach out anytime. 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was not expecting any form of retribution and I am very appreciative of P & G to offer such. Furthermore, the company responding and stating that they will definitely address the concern with their quality control is a perfect response. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Oral-B electric toothbrush and product makes me anxiety after while I use it it's something high in the vibration it's causing the my gums bleeding product is open I cannot return that I bought from the online and they have their satisfaction money back guarantee program I submit to my online purchase receipt and I couldn't successfully receive anything they were saying that you need a PDF we never received form of receipt in PDF format and their customer services emails general email cannot reply sending any corresponding I spoke with customer service supervisor she told me that to reply back to the same email I tried to reply back came back it's not working that email this is unacceptable day advertise money back guarantee satisfaction but when we try to use that program they are not really working with the customer importance of the purchaser satisfaction Kind regards BBB

  

  Business Response

  Date: 02/27/2025

  Thank you for reaching out to Oral-B and the Better Business Bureau. We’re sorry you were disappointed with the Oral-B brush you purchased and that your Money Back Guarantee was denied. In reviewing the receipt submitted, we noticed the price far exceeds the average retail price, including if you buy the product via our Oral-B website and the receipt had unusual formatting.  Finally, our website provides details about our Money Back Guarantee, if you click on the following link ****************, you’ll find as part of those terms the purchase does have to be through an authorized retailer, we’ve included a segment from the information below.

  
  We stand behind our products and quality controls. If for any reason you are not satisfied with an OralB® product you purchased from us or one of our authorized sellers in the United States, you may request a refund.

  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the OralB® Money Back Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.
  Based on the information provided above, the submission does not qualify, therefore a refund will not be issued.

  
  We wish you the best. 

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Money back guarantee program false advertisement not the customers benefit for defective or malfunctioning horrible quality product that's unacceptable and very disappointed NEVER purchase as a product  Oral-B

  
  

  
  
  
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Procter & Gamble (Febreze Product Damage & Poor Customer Service) Dear BBB Representative, I am submitting a complaint against Procter & Gamble (P&G) regarding damage caused by their Febreze product and their poor handling of my claim. Complaint Details: • I purchased a Febreze product that damaged my blanket and jacket. • I filed a digital damage claim, including photos and details. • P&G rejected my claim and sent me coupons instead of reimbursement. • They later offered to re-evaluate the claim but required me to physically mail the damaged items, which is an unreasonable burden for a $200 claim. • After weeks of emails and efforts, I have received no fair resolution. Desired Resolution: I request that P&G: 1. Refund me $200 for the damaged items. 2. Improve their claims process to make it fairer for consumers. I am submitting this complaint in hopes that BBB will encourage P&G to resolve this matter fairly. Please let me know how I can further assist in this review.

  

  Business Response

  Date: 02/26/2025

  Thank your for reaching out to the Better Business Bureau regarding Febreze. We’re sorry you were disappointed with the findings from the claim and as shared via email, we’re happy to reopen you claim and proceed to a physical claim which we shared in our initial email was a possible and encouraged you to keep the item and product in the event a physical evaluation was needed. We have requested the mailing materials be sent; they should arrive in the next 7-10 business days. Once we receive the items, we’ll complete a fair evaluation to determine if the claim will be paid or denied.
  
  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Per customer phone call 3/5/25 3:50PM I have spent over $500.00 in money and time trying to resolve this issue and all the business has sent me are coupons for their products and envelopes that are too small for the items in dispute and that are not postage paid. I am not wasting my time on this if the business is not willing to meet me halfway.
  
  
  
  Regards,
  
  ****** ****
  

  

  Business Response

  Date: 03/05/2025

  Thank you for reaching out and we're sorry you're disappointed with our process. We did attempt to process your claim regarding your coat via digital claims and based on our knowledge of the product, do not believe our product could cause the issue we saw in the photos of the coat as the product is intended for most fabrics. While you did later mention a blanket, that was not included in your claim nor in the photos.  Please know, we've included the first two paragraphs of our initial email response as a reminder that filing a claim is not a guarantee of payment and where we recommend you retain the items in the event a physical claim is needed.

  If you would like to affix the return label to a box or other larger envelope, it will cover the postage to us for the coat, blanket, and Febreze product. If you need to purchase a box, please include the receipt with your mailing. Once the items are received, we’ll complete a full evaluation to consider the claim a second time.

  We hope you elect to complete the physical claim process. This give us the opportunity to either confirm our product was not at fault or if the product was used properly and is found to be at fault, we’ll know why this happened. As always, we respect the decision is yours.
  
  
  Excerpt from original email response:
  “Thank you for contacting us regarding your experience while using our Febreze Fabric Refresher. We’re sorry to hear of this and would be happy to start a digital claim for you. To better understand your experience and to make a decision regarding your claim, we would like more details and ask that you reply to this email, providing the information requested below. 
  
  Please know, that we cannot guarantee a decision can be made by our Damage Claim Team via digital claim, so we do recommend you retain all items associated with the claim, including the product used and items you’re seeking compensation for, in the event they need to be returned to us for a full physical evaluation. It’s also important to share that submission of a claim isn’t a guarantee of payment of that claim, but it’s our commitment to investigate fairly and thoroughly…” 

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The email instructed me to pay for a tracking service, and now I’m expected to purchase boxes just to send a blanket. The envelope they provided doesn’t even fit the jacket.
  
  I have already sent over 20 pictures, which should be more than enough for them to understand the situation. This entire process is unnecessarily complicated and has already cost me over $500 worth of my time.
  
  I will not be sending anything by mail or spending any additional money on this matter. The process is far too time-consuming, and the customer service has been extremely disappointing.

  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased teeth whitening kit in August of 2024...after using it for the entire time they suggested, I saw little to no whitening on my teeth. I sent in the refund request, as the instructions stated on the box. I included everything they asked for, name birthday, address and reason for refund. I did not have original receipt, so I had the store , costco, print one for me. This was Sept 9th 2024 10/29/24 I received a letter to include a receipt wirh the name of store. so I went online and printed a receipt from my account, which included then ****** name. Then 02/04/25 I recieved another notice telling me to "correct" the following: "Submitter must be the age of majority in their state" What the heck does that even mean? I am sending copies of everything I have already sent them... No phone number to call and ask what that means??? They have my birthday. They are just trying to get out of their guarantee and refunding my request. Sending in mail today.

  

  Business Response

  Date: 02/28/2025

  Thank you for contacting the Better Business Bureau (BBB) and Crest.
  
  
  We are very sorry to hear that you did not receive your refund. Although we do not handle promotions directly, we would be happy to assist. If you could submit copies of your submission for review, once they are received, we will recontact you with next steps.
  
  
  We look forward to hearing from you and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included OUR R

   

  They did not give me a person or address to send my info to? If I just sent it to the company....where would it go???

  I need person/department and address to send my copies to.

  
  
  
  Regards,
  
  **** *******
  

  

  Business Response

  Date: 03/04/2025

  Thanks for writing back and we're sorry for any confusion. Please just submit the documents electronically to the Better Business Bureau, you can do this by taking photos or scanning the documents.

  We look forward to receiving the information. 

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I do not know how to attach my pictures, if (I've tried) and no address to send to?

  
  
  
  
  Regards,
  
  **** *******
  

  

  Business Response

  Date: 03/20/2025

  
  We’re sorry for any confusion, generally you can easily attach photos with your BBB complaint. Please look for an email directly from us in the coming days.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  
  Regards,
  
  **** *******
  

  Customer Answer

  Date: 03/24/2025

  I am trying to attach the documents they asked for it only let's me attach one

  

  Business Response

  Date: 03/25/2025

  We're sorry for any confusion, and we'd be happy to assist you. 

  While we do not handle rebates directly, we'd still like to assist you with this. To that end, please keep an eye out for an email from us directly regarding your refund.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:

  I have not received the rebate card yet...but if I receive it...I'll will be satisfied. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G offered me a year of free toilet paper, then took it back, and agreed to settle for two $25 gift cards if I would drop my right to file a class action lawsuit. I agreed on December 22, 2024. I have not received the coupons and an earlier message I sent through their "contact us" resulted in my receiving a formulaic response that had nothing to do with my query.

  

  Business Response

  Date: 02/26/2025

  
  Thank you for reaching out and we appreciate the opportunity to research this further. Please know we checked both email address; ************************** and ************************* and neither were in the list of addresses the original email that was sent 12/16. Did you receive the original email at a different address? 

  So we can research further, please provide a photo of the original email you received from Charmin, showing the email it was sent to and the date.

  We look forward to hearing back from you. 

  

  Business Response

  Date: 03/20/2025

  We truly appreciate your patience and look forward to you letting us know when the debit card arrives.

  Kind regards. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Rosemary T*****