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Business Profile

Dry Cleaners

TJ Dry Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for TJ Dry Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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TJ Dry Cleaners has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter paid $9.50 to clean a $99.95 dress on July 11, 2023. At the time she dropped it off, she told them about one spot on the dress. Not only could they not remove the stain, but the dress now has eight spots on the dress. She noticed this when opening it. At the time, the store was named ********** Dry Cleaning. They put a note on the hangar, but did not tell her they had damaged it further at the time she picked it up. When I went into the store yesterday (August 14), I first clarified it was the same company. The clerk indicated yes. I asked they either reclean the dress, pay for the dress or some other compensation for their ruining the dress further. Not only did she decline to do any, she would not provide a manger's contact information for me to speak to that person directly.

      This is unacceptable business practices. My daughter has just started a new job in ********** **. The best settlement is to appropriately clean the dress. If unable to do this, after one wearing, I believe the company should pay for the dress.

      Business Response

      Date: 08/16/2023

      *********

      Thank you for bringing this matter to my attention.  We apologize for this unfortunate situation.

      Even though there is no 100% guarantee spot removal from any garment, we will reimburse you for the cost of the dress.  Thank you for providing the dress cost details.  I will mail a reimbursement check to the address provided in tomorrow's mail.  You should receive it next week via regular mail.

      Sincerely,

      Jeff J******

      Owner

       

      Customer Answer

      Date: 08/17/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** *****

    TJ Dry Cleaners is NOT a BBB Accredited Business.

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