Business Profile

Financing

Kroger Personal Finance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

This profile includes complaints for Kroger Personal Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

238 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A purchase of eleven $25.00 **** gift cards was made on 12/10/2022 at the Krogers on ******** *****, ************* *******. The gift cards was given to the grand children as presents for Xmas. When they attempted to use the cards in stores they were told the cards had no value on them. I have called Kroger locally and Kroger HQ to no satisfaction. I have also called **** and received less than quality help. I am frustrated to no end, i feel that Kroger sold a fraudulent product. I feel that i should be made whole. I would appreciate anything you could do. Thank you.
Business Response
Date: 01/12/2023
Thank you for contacting Kroger Personal Finance and we are sorry the customer is having an issue with their gift cards. This information was sent to ** ****, the issuer, for their review and response. Please see the information provided on these gift card accounts:
Cards Ending - ***** ***** ***** ***** ***** ***** ********** ****) - All of these cards have been turned to active status
Card Ending - **** *** failure, card is active, attempt to to use on ****** without registering card
Card Ending - **** show customer called in, card was replaced and mailed 1/1/23, estimate delivery within 10 business days

Thank you and we apologize for any inconvenience. KPF
Customer Answer
Date: 01/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a $100 ****** gift card purchased at Ralphs as a Christmas present for my child. The purchase receipt will be attached. I visited the ****** store here in ****** on 12/26/2022 and when we got to the register, I formally detached the card and the cashier scratched the access code for me. It came up as $0.00, so I had to pay in cash. She printed out a balance inquiry slip and even tried the card on a different register and it read the same. I know they have cameras to verify my information as correct. The other issue is when I tried to reach Kroger by phone on the same day, I get no answer. To this day I have no been able to reach anyone by phone and when I tried live chat, the girl acted like she got no response from my end when I was clearly sending messages that went through on the screen. I made an account to email them, and it kept saying it was having difficulties. My internet is fine, it must be on their end, again. I need Kroger to load this card properly. It was paid for, and the mistake is not on our end.
Business Response
Date: 01/06/2023
Thank you for contacting Kroger Personal Finance and we are sorry there was an issue with your gift card. All prepaid card sales are final, the policy is on the activation slip, the in store fixture, and our web site. When a customer has a concern with their gift card account they should contact the issuer. We sent this information to ****** for review & response, we are waiting for a reply which we should receive within 3 - 5 business days.

Thank you, KPF
Customer Answer
Date: 01/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.  I am pretty sure it is illegal for your store to sell a card with no money on it and I will take you to court over this matter. if I need to. You do not get to dismiss this and act as if you can keep money you provided no goods for. That is the legal definition of consumer theft. You bare the responsibility to load the card you sold when you take the money. I will not do your work for you. You sold the card with zero money on it by the time it reached the register. It has no value until YOUR employee and system loads it correctly. You are stealing at this point.

Regards,

******** ********
Business Response
Date: 01/18/2023
We are still waiting for a response from ****** on this gift card review, we should have more information within 3 - 5 days in order to respond.

Customer Answer
Date: 01/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

What responsibility do you bear as the seller of the card? You do not get to sell a blank card loaded in your store and say its not out problem. That is literally illegal. You can only say all sales are final IF you provided the product and you clearly did not. Respond with more than a sentence and send contact information for a supervisor. Your responses are unprofessional and inappropriate.

Regards,

******** ********

Business Response
Date: 01/24/2023
The refund on the gift card account is approved, depending on payment method the credit will post back to credit/debit card within 10 business days and if a cash purchase a check will be received within the same timeframe.
Customer Answer
Date: 01/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if we do not receive the refund, do I contact you again? Does their message serve as proof? I've never experienced anything like this before.

Regards,

******** ********
Business Response
Date: 02/23/2023
We apologize for the delay in the refund being processed to the customer. We found it was not submitted on 1/25/22, the accounting team submitted the refund back to the credit card used for the purchase on 2/22, this should post to their account within 4 - 7 business days. For the delay we are sending the customer a $25 Kroger egift card to her email address within 24 hours.

Thank you, KPF
Customer Answer
Date: 02/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.

Regards,

******** ********
Initial Complaint
Date:12/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $200 of ********* gift cards from Ralphs Grocery-5 packs of 4 cards, each card worth $10. The packaging on the outside said $10 and in small print "x4" which I did not see at the time of the purchase nor was this brought to my attention as is supposed to be done by the clerk at the time of payment (per the manager). Both Kroger and Ralphs have refused to refund even though I have the receipts and the gift card packs are unopened and not used.
Perhaps refunds are over used in many cases, however, paying $200 in error instead of purchasing $50 worth should qualify for a refund as the error is so obvious.
Disappointed in the response from corporate which was no refund due to the gift cards being activated. There is a big difference between "activated" and "used".
Please reconsider accepting the cards back in the mail and refunding $200. I am a nurse and work hard for my money-please respect this! Thank you!
Business Response
Date: 01/06/2023
Thank you for contacting Kroger Personal Finance and we are sorry to hear about the mistake in the gift card purchase. All prepaid card sales are final, this policy is stated on our in store fixture, activation slip and on our web site. Once cards are activated, any concerns should be directed to the issuer for assistance. We sent this information to ******** for their review & response on a refund. This was approved for a refund and an email was sent to you to provide this status update.
Thank you, KPF
Customer Answer
Date: 01/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below:
I have not received any communication from ********* like the email response from Kroger mentions.
I did call ********* in an attempt to request a refund, however we found that none of the gift cards were activated when purchased at the grocery store, therefore they were unable to issue a refund.
I had already called the gift card phone number/dept at Kroger, they insist that the cards were activated.
Could we just mail the gift cards back to ********* or Kroger and get a refund?
Thank you!

Regards,

******* ******

Business Response
Date: 01/18/2023
The merchant approved the refund which should be received within 10 days.
Customer Answer
Date: 02/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below:
I have not received the refund and 10 days have passed since the previous response from the business.

Regards,

******* ******

Business Response
Date: 02/07/2023
This refund of $200 was processed on 1/9/23 back to card used for the purchase, Auth Number ******. Please share this information with your bank to locate this credit transaction.

Thank you, KPF
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Kroger at *********** ******* **** ******* ** I purchased a $300 **** gift card Sunday afternoon (12/18/22). I called the number on the back of the card to register it and the number on the front of the card didn’t match the number on the back. The automated portion of giftcardmall kept coming up “invalid card number” when I finally hit a live person on the phone at (giftcardmall.com) they confirmed the number on the back of the card matched an account that had already been activated and all the funds had already been withdrawn. The Customer service supervisor at the Kroger store told me he had already dealt with 4 or 5 people who had purchased cards at that store with the same complaint. Leslie at the store took my case to the store management AND called Kroger corporate. She and I spent an hour at the customer service desk navigating through several people at Kroger’s corporate office. Nothing can be done, according to them. **** tells me Kroger sold me a counterfeit card, even with a full receipt, Kroger will NOT refund my money and **** says the card I purchased wasn’t a valid **** card number to begin with. So, Kroger management knows they are selling counterfeit **** gift cards, has done nothing about it and continues to display/sell the cards. They kept my $300, referred me to **** who then sends me back to Kroger who won’t do anything. We purchased several gift cards as Christmas gifts. No idea if THOSE are real. It was confirmed that the funds went to, what appears to be, a bogus website (*************. Can anyone help me wit this? We can’t afford to just lose $300+ of Christmas money. If you look at this gift card company’s ******** page you can see all the claims against them. The ************** store in ****** ******* knows of the issue but continues to display/ sell them.
******* ***
Business Response
Date: 12/28/2022
Thank you for contacting Kroger Personal Finance. This concern was shared with ********* to investigate and it is our understanding that they have contacted the customer to advise they are sending a replacement gift card. This should be received within 7 - 10 days and we apologize for any inconvenience.
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay my Mortgage ONLY at Kroger through their pay service ************. My Mortgage company is *** Mortgage. My account number is **********. On 03/03/2022 I made a payment of $1,090 that was PAID to *** Mortgage ,account number
8014264072 which is not my account number. This account does not exist and unbeknownst to me, this transaction was rejected on 3/17/22.

On 07/05/2022, I made a payment of $1,090 that was PAID to *** *****, account number ********** which is my account number ,but the wrong company. I called ************ and they made sure that the 03/03/2022 transaction was rejected and could be refunded at the Kroger store. ************ couldn't do anything with the 07/05/2022 that was PAID to another company on their end and that Kroger would have to handle the transfer or refund. ************ says it doesn't handle refunding of cash or transferring of money.... and i would have to go to the Kroger location where I made the transaction. l went to that location and two other locations... each time the customer service
personnel didn't know how to process Refunds or Transfers. I envolved store managers who couldn't help either. Kroger and ************ have been bouncing me back and forth since mid November.

Note: my Mortgage company HAS in the past sent statements to me with incorrect payment accounting, so I dismissed these two payments that didn't go to my Mortgage company until October 2022 when they started foreclosure proceedings... this is when I tracked down the problem of why my payments didn't go to my Mortgage company.
Business Response
Date: 12/22/2022
Thank you for contacting Kroger Personal Finance and we have received this concern. This information is being shared with ********* *** and the store to investigate and we will share an update once we have more information on the transaction(s). Thank you, KPF
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $200 ****** gift from the Fred Meyer/Kroger in ********, **********, on 12/24/2021. When *** ***********, the gift recipient, tried to use the card on 3/31/2022, she was told by ****** there was no fund on the gift card and to contact the third-party seller, Fred Myer/Kroger. *** contacted Kroger by phone on 3/31/2022, and the customer service agent provided her with case #******** and said the card was null and void. *** and I went to the ********, ********** store on 3/31/2022 and spoke with the front-end assistant manager, Dean S*****. Dean told us to file a police report, but before we did so, he called Kroger customer service at ###-###-####. He spoke with Jannette F********, who asked Dean to email her the receipt, gift card, and activation code which he did while we were still at the store. On 4/6/2022 at 8:55 am, *** received a call from a person I identified themself as a Kroger agent and referenced our exact claim # without *** providing any identifying information. Hence, the call seemed legit. This agent stated that our complaint was sent to Kroger's escalation team, who would issue *** a new $200 ****** gift card. The Kroger agent asked for ***'s email and physical address and confirmed it twice before hanging up.
The # the agent called from was ###-###-####; however, she never received a confirmation email or gift card in the mail. I tried calling the above phone # on 4/15/2022 and received a r*****ing that said the # is not in service or not authorized to be reached from my location. I filed a police report with King County regarding the case on 4/18/2022. The case # is **************. I submitted a form from the FTC and contacted **** ** *******. *** could not dispute and refund my funds b/c 78 days had passed and their policy states it must be 60 days. Not everyone uses their gift cards immediately, so I am politely requesting Kroger to do the right thing and reimburse my money or send me a new $200 ****** gift card.
Business Response
Date: 12/22/2022
Thank you for contacting Kroger Personal Finance and we are sorry to hear you had an issue with your ****** gift card purchased 12/24/21. All sales of prepaid cards are final and our policy is stated on the activation slip, on the in store fixture and on our web site. If a customer has an issue with their gift card they should contact the merchant or issuer for assistance. We are unable to open this pdf attachment, if you can please send a copy of the front/back of the gift card and receipt we can send this request to ****** for their investigation & response. Once we receive this information we typically get a response back within 5 - 7 business days. Thank you, KPF
Initial Complaint
Date:12/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 26, 2022 my cousin bought a gift card for me. I was driving 60 everyday to see my dad in the hospital. This card was to help with buying gas. It was $100 card. When I tried to use the card it was declined. Someone had stolen the number somehow and spent the money. I called the number on the back of the card. I faxed the info that was needed. The first time they said they didn't receive it. I sent it a second time and they are telling me they didn't receive it again. I lost the cashier register receipt, so my cousin called the store and got a print out of the purchase. unfortunately, they will not accept this receipt. The only info on the back of the card is a phone number and website address. Phone ###-###-#### **************************
Business Response
Date: 01/06/2023
Thank you for contacting Kroger Personal Finance and we are sorry to hear about the issue with your gift card. All prepaid card sales are final, this policy is on our in store fixture, the activation slip and on our web site. When a customer has a concern with their activated card they should contact the issuer for assistance. We sent this information to ** ****, the issuer, to investigate and respond to this concern. The bank has completed their review on the account, a replacement card is being sent to you which should be received within 7 business days.
Thank you, KPF
Initial Complaint
Date:12/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/31/2022 I purchased 5 ******* gift cards in the amount of $25 each from Ralph's grocery located at ***** and ** **** in *** ******* **********. Around the middle of September I gave these as gifts. On October 12th one of the individuals called and said there wasn't any value on the card. She said the gas station attendant even called to make sure. I immediately called the other ones I had given the gift cards to and asked them to call to verify the amount. All of them had $0 value. So I had them to give them back to me. Since I had thrown away my receipt, I called the mother company Kroger. My receipt was looked up and she sent it to me. She told me I needed to go to Ralphs to get this taken care of. I went to Ralphs and the store manager told me there was nothing they could do and I would have to call *******. I don't understand why since I purchased them from Ralphs. So I called *******. The only options I was given that would seem to work was an option to say the card was damaged. Then they send you to another site. This site said this was only if I had purchased the gift card thru them. Once again I called Kroger, however I was told this has to be resolved with the store. However the rude attitude of the manager the first time does make me feel I will get any favorable results. I am out of $125 with no help from anyone.
Business Response
Date: 12/15/2022
Thank you for contacting Kroger Personal Finance and we are sorry to hear you are having an issue redeeming your gift cards. Once cards are activated at the register all sales are final and our policy is stated on the activation slip, on the instore fixture and on our web site. If a customer has a concern with their gift card account they should contact the merchant/issuer. We are sending this information to ******* for their investigation and response to this concern. We should be able to provide more information within 5 - 10 business days.

Thank you, KPF
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
They say their policy is on back of activation slip. They just give you the sales receipt along with what they say is the activation slip. Who really looks at the activation slips. I purchased five ******* gift cards and five ***** ***** gift cards. I did not verify them, which I see now that I should have. You pay your money and you assume that they are activated correctly. The fact that ******* states there wasn't any money on them, makes me think that they were not activated. At this point I'm not sure that I received the slips, however, the company, Ralphs, should have a copy. Ralphs issued the cards to me. I paid Ralphs the money and not *******.

Also, if kroger and Ralphs can now contact *******, why didn't Ralphs do that when I went in to the store. They only told me that I would have to call ******* myself from the number on the back of the gift card. That does not help. The only option given that I thought I could use was if the card was damaged. when you go to that option then it send you to a gift card center that sales gift cards. They told me they could only help me if I purchased the gift cards thru them. This leads me back to Ralphs. If they, the gift card center can help when if I purchase thru them, then why wouldn't Ralphs help when I purchased thru them. The store manager just really brushed me off.

Regards,

******* ********

Business Response
Date: 12/22/2022
The gift card partner has approved the refund on the accounts and Kroger will issue this credit back to the customer within 10 business days.

Thank you, KPF
Customer Answer
Date: 12/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Customer Answer
Date: 01/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* ********
Filed complaint back in November case# ********. I received notice in December regarding this complaint with Kroger grocery stating that they were refunding me. As of today, I have not received my refund. I paid in cash.

Business Response
Date: 01/24/2023
Our accounting team shows this check was mailed out on 12/28
check number *********. If this has not been received we can put a stop payment on this one and reissue a check. This was mailed to the address in the complaint, please confirm the mailing address.
Customer Answer
Date: 01/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I HAVE NOT RECEIVED THE CHECK. Please place stop payment.

My address is
**** * **** **** **
*** ******** ** *****

Regards,

******* ********

Business Response
Date: 01/31/2023
Update on Request:
A stop payment has been placed on the first check mailed, a second check is being issued to the address the customer confirmed and is on this complaint. We estimate the customer will receive the new check by first class mail within 7 to 10 business days.
For this lost check and the delay a $50 courtesy credit has been applied to customer's shopper card for the inconvenience. The customer will enter their ALT ID or scan shopper card, scan groceries, total purchase, prompt will ask if they want to use this credit on their transaction.

Thank you, KPF

Customer Answer
Date: 02/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if I do receive the check by the 15th of this month.

Regards,

******* ********
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I bought two vanilla visa gift cards from Kroger, upon trying to use one of the cards it wouldn’t work. So I contacted vanilla and they stated they were not an authorized seller at Krogers facility to contact Kroger. Upon contacting Kroger they stated I needed to take my complaint to the company the card belongs to. One way or another I’m out money because neither corporation is willing to fix their mistake
Business Response
Date: 12/15/2022
Thank you for contacting Kroger Personal Finance and we are sorry to hear there is an issue with your gift cards. Once cards are activated, prepaid card sales are final and this policy is stated on the activation slip, on the instore fixture and on our web site. When a customer has a concern with their account they should contact the gift card issuer for assistance. This information was sent to US Bank for review and we received the following response back:

Card ending 2112 Registered to ********, contacted bank to dispute card account, new card mailed 9/13 and used locally, in store
Card ending **** Active with $50 balance as of 10/31/22 no activity since this date

Thank you, KPF
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. the card is in fact not active and does not have a balance on the card b in contacted vanilla tried to get this problem resolved and was informed Kroger is not a authorized dealer to sell their product and was told to reach out to Kroger!
so vanilla isn’t fixing the problem on there end and Kroger won’t either. So basically you guys are taking food out of my sons mouth because that 50 dollars is 1 can of his formula so. Great job guys rob the customers of what they paid for!

***** *****
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/25/22 I bought a 25$ ****** gift card at the ****** **. Kroger store. Tried to redeem it and it came up invalid. ****** help told me to take it back to Kroger. I did that same day and the customer service person told me all they do is sell gift cards and nothing more. I call ****** more than 6 times and every time was take it back to Kroger. Kroger will not help me.
Business Response
Date: 01/03/2023
Thank you for contacting Kroger Personal Finance and we are sorry to hear you had an issue redeeming your gift card. All prepaid card sales are final, this policy is on our web site, in store fixture and on the activation slip. Once cards are activated if a customer has a concern about their gift card account they should contact the issuer for assistance. We sent this information to ****** for review, the account was approved for a refund and the customer should receive this within 10 business days.

Thank you and we apologize for any inconvenience.
KPF
Customer Answer
Date: 01/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Kroger Personal Finance, LLC is NOT a BBB Accredited Business.