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Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Kroger Company has 1443 locations, listed below.

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    Customer Complaints Summary

    • 1,616 total complaints in the last 3 years.
    • 547 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** *******

      Business Response

      Date: 04/27/2023

      Thank you for contacting the Kroger Executive Office.  We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. Please accept our sincerest apologies for your experience.   

      Please be assured that our company prides itself on integrity and we value the customer's input. I can assure you that your comments were forwarded to our internal management teams to ensure that we are providing the best shopping experience possible.  

      We are committed to providing you with the most enjoyable experience. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience. Thank you for bringing this to our attention.

      Regards,
      Kroger Co.

    • Initial Complaint

      Date:04/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******

      Business Response

      Date: 04/27/2023

      Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB.  We appreciate the opportunity to address the customer’s concern with the assistance of the BBB.  Please accept our sincerest apologies for your experience.  We apologize that there was an issue with the Boost program auto-renewal.  I can assure you that your comments were forwarded to our internal management teams to ensure that this matter is addressed.  We ask the customer to sign up for the Boost program so that going forward the shipping delivery fees are waived.  We have added a credit to the customer's loyalty card that ends in **** for the cost of the delivery fees.  We truly apologize for any frustration this may have caused.

      Regards,

      Kroger Co.

    • Initial Complaint

      Date:04/21/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For years, I have complained to local store and regional store management about king soopers neglecting to properly publicly display the price of their ground beef. I have completed multiple online surveys from about the past 10 years about this deceptive practice and King soopers neglects to acknowledge that this is a problem. Today (4/21/2023), once again the price of the hamburger was not displayed for the customers, I spoke to a long term meat counter employee and he stated that he thought it was the people that reset prices and they are responsible for ripping the tags off the publicly displayed area where customers can see prices. I have complained about not n\being able to see the price of hamburger for at least 10 years at this King Soopers. They still refuse to post publicly the price they charge for their hamburger. This is a very deceptive practice that prays on their customers. this need to stop!

      Business Response

      Date: 04/27/2023

      Thank you for contacting the
      Kroger Executive Office. I am in receipt of your concern that you sent through
      the BBB. Your comments have been forwarded to our Upper Management team for
      review. Once reviewed, we will follow-up with you on this matter.

      Regards,
      Kroger Co.

    • Initial Complaint

      Date:04/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn’t receive about 12-13 pieces of my grocery pick up items ($50 worth) and I have yet to receive an email or can get anyone to answer me at the store so I could get my groceries. I can’t wait 2 weeks for a refund to hit my account when I need groceries. Customer service online was not helpful either.

      Business Response

      Date: 05/08/2023

      Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB.  We appreciate the opportunity to address the customer’s concern with the assistance of the BBB.  Please accept our sincerest apologies for your experience.   We will be happy to assist the customer resolve this matter.  Please provide us with the phone number, order number or customer loyalty card number associated with the customer's account so that we may further assist the customer. 

      Regards, 

      Kroger Co.

    • Initial Complaint

      Date:04/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      I am rejecting the response until I get an answer and resolution.


      Regards,



      ***** ******

      Business Response

      Date: 04/28/2023

      Thank you for contacting the
      Kroger Executive Office. I am in receipt of your concern that you sent through
      the BBB. Your comments have been forwarded to our Upper Management team for
      review. Once reviewed, we will follow-up with you on this matter.

      Regards,
      Kroger Co.

      Business Response

      Date: 05/16/2023

      Please accept our sincerest apologies for your experience. Upon further review, once billed, the charges cannot be reversed and billed to another form of payment.  We truly do apologize for any inconvenience or frustration this has caused.  We have added an additional store credit to the customer's account to be used towards their next in-store or on-line purchase.  

      Regards, 

      Kroger Co.

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  To this day the business has not contacted me. 


      Regards,



      ********** *****
      back to where Chamisha was and asked for her manager. She laughed and proceeded to call her manager Brock over the walkie talkie. Brock comes and defends his employee after I explained the conflict stating "she wasn't calling you stupid, she was calling the situation stupid. Like if I stub my toe and say 'ahh stupid'" his exact words. I felt like he was talking to me like I was a child as that was the "stupidest" explanation I have ever heard from a manager to a "valued customer".
      My blood pressure immediately sky rocketed. This Kroger is the only grocery store walking distance to my home and easiest for me to get to while I'm carrying. I no longer feel safe or welcomed in this Kroger with this employee who verbally abused or the manger who belittled me, but I don't have much of a choice because of my pregnancy. I have great aunts and uncles that have retired from the butcher & floral depts here in ** and I'm completely astonished by both of their behaviors.

      Business Response

      Date: 04/24/2023

      Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.

      Regards,
      Kroger Co.

      Business Response

      Date: 05/04/2023

      The customer issue is still
      under review. Again, I apologize for the delay. Once completed, we will
      follow-up.

      Regards,
      Kroger Co.

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to try to buy groceries a few times and they didn't let me shop because they didn't want me to enter with my small pet and they have tried to fight me and the last time two security guards were threatening me and wee trying to intimidate me and there has been a few stores that have put signs saying that pets are not allowed and its obviously on purpose because these stores don't want me to shop because they are hateful and really envious of me because I shop for healthy items and at this store they have treated me very poorly and they have disrespected me very badly

      Business Response

      Date: 04/24/2023

      Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.

      Regards,
      Kroger Co.

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,


      ****** ****

      Business Response

      Date: 04/21/2023

      Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter. 

      Regards,
      Kroger Co.

      Business Response

      Date: 05/04/2023

      The refund in the amount of $56.03 was submitted back to the customer's account on 4/24/23.  It can take up to 30 days for the transaction show back on the customer's EBT card.  We truly apologize for any inconvenience this has caused.

      Regards, 

      Kroger Co.

    • Initial Complaint

      Date:04/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** *******
      ect a full refund

      Business Response

      Date: 04/20/2023

      Thank you for contacting the Kroger Executive Office. The customer's request was received successfully. I have submitted the refund for the customer. The customer should see the refund within 3-5 business days. I apologize for any inconvenience caused. We appreciate the assistance of the BBB. We appreciate the customer's comments.

      Regards,
      Kroger Co.

    • Initial Complaint

      Date:04/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *******

      Business Response

      Date: 04/17/2023

      Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB.    Please accept our sincerest apologies for your experience.  It is not our intention to frustrate our customers in any way.  There is a known issue with **** Debit Cards that occurs during checkout or when a customer tries to add a new card to their wallet. The customer receives an error message that prevents them from adding the card.  The card issuer is working on fixing this issue. The customer will need to add a different payment card to their account in order to checkout.  We truly apologize for any inconvenience or frustration this matter has caused.

      Regards, 

      Kroger Co.

    The Kroger Company is NOT a BBB Accredited Business.

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