Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,601 total complaints in the last 3 years.
546 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/18/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for delivery online today at approx 7:40a. It stated that it would be 2 hr delivery. At approx 9:50a I contacted Kroger to get an update on my order. I was told my order will arrive between 1p and 3p today. This is 5 to 7 hrs after I placed my order that stated it would be here in 2 hrs. I now have to cancel plans and rearrange my whole day. I attempted to cancel the order but they will not cancel it without charging me. The website stating 2 hr delivery was false advertisement and I do not feel that I should be charged when the 2 hrs they advertised turned into 5 to 7 hrs. I want the business to be held accountable for false advertising and have them fix their website to reflect actual delivery times.
Business Response
Date: 09/19/2022
Thank you for contacting the Kroger Executive Office. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. Please be assured that our company prides itself on integrity and we value the customer's input.
We are committed to providing you with the most enjoyable Online experience possible. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience. Thank you for bringing this to our attention.
Regards,
Kroger Co.
Customer Answer
Date: 09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The did not provide any information on how they are planning on correcting the false advertisement on the website.

Regards,

******** *******
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am questioning my purchase of the Boost membership for free delivery.

On my most recent purchases, both times the shopper was unable to find the # of items in order to unlock savings (i.e. must buy 4, etc). On 8/13/2022, Order #******************* The Cinnamon Toast Crunch purchased should have been on sale for $1.89 each. Because the right sized (27 oz), was not available, the shopper chose the 16.8oz version, and each box was $5.49. I should be credited $10.80 for this order.

On 8/14/2022, Order #******************* Fry's had an offer of $1.99 when you buy 4 of Doritos and Tostidos Queso Dip. Because the 1 of the Queso Dips was not in stock, this caused each item to be charged at full price; Doritos x2 - $4.99, Tostidos Queso Dip - $4.99. The total charge for the 3 items should have been $1.99 each, meaning I was overcharged $9. Also, for some reason there was a substitution for one of my items for a Gatorade. Nothing I purchased was even similar to a Gatorade, and this Gatorade was not received. I imagine the seller decided to purchase themselves a drink on my order. This was $1.99

On 8/17, order #*******************, the Diet Mountain Dew 6pk was on sale for 4/12 when you buy 4. I was charged full price ($5.49). The total credit back should be 4 X 2.49 = 9.96

The total credit I would like is $10.80 + $9.00 + $1.99 + $9.96 = Total of $31.75

Thank you, and I hope Fry's is able to solve for these challenges in the future, as this limits my willingness to purchase any items that are part of a "must buy 4, etc). - **** *******
Business Response
Date: 09/19/2022
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.
Regards,
Kroger Co.
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On waugust 2, 2022 I did an online Kroger pickup. That evening I tried to cook only to see the pepperonis had mold and Burt black stuff on it. So I go to open some egg rolls only to see they were completely covered in crystals. I called my local Kroger and told them I’d bring the food back the next day being that was two to many items I opened and did not match Kroger slogan “fresh produce”. My total was $148.82. I took ALL the food back to my local Kroger august 3, 2022 and was told by the store to contact Kroger customer service for my refund. I contact them august 4,2022 and was told it will be 7-10 business days. Well I’ve spoken with Emily, Iya, *******, Vanessa (the rudest of them all), Reneal and countless of other representatives. Only to be told on my 8th business day of waiting that I had to wait 30 business days. I received two credits that did not come close to $148. Well today is my 30th business day and I have yet to receive my refund. I’ve called at least three times a week and once a week they tell me “I’m very sorry but we have to re submit your refund and you have to wait an additional 30 days”. Kroger is an absolute joke at this point. I will never shop here again neither will I suggest others to do so. The “fresh produce “ they have out for the public to purchase is NEVER fresh.On top of all of this they keep lying saying “oh your funds will be available tomorrow” just to get me off the phone. When the next day come no funds still. They are pathetic and sad.
Business Response
Date: 09/15/2022
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.
Regards,
Kroger Co.
Customer Answer
Date: 09/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* *****

This is not a response, only a message that they will follow up. Please let me know when this matter will be addressed.
Business Response
Date: 09/26/2022
The customer was refunded as of 09/12/22. The payment method depends on the time frame the customer will see the refund back to their account. The customer will not see the refund for 30 days due to the payment form. The customer will need to contact the issuer of the card for any additional updates.
Regards,
Kroger Co.
Initial Complaint
Date:09/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought an over the counter cream from the pharmacy located in the Kroger. Sticker on product (which I looked at when I got home) says cost $5.00. I was charged $7.50. Returned to the pharmacy and showed them the tube with the cost sticker and receipt. The lady kept saying "its the cost". I don't know what that means but she wouldn't give me the $2.50 over charge. Called Kroger, the last person I spoke with (there were 3), said it wasn't their problem. I said my receipt says Kroger on it..... Sent an email request to Kroger, no response. I just want $2.50. It seems silly, but prices have gone up so much, every little bit counts
Business Response
Date: 09/14/2022
Thank you for contacting the Kroger Executive Office. Please be assured that our company prides itself on integrity and we value the customer's input. I am apologizing on behalf of the Kroger Company, Store Associates and our Corporate Customer Service for the poor customer service you received.
I have added a token of appreciation onto your account. This money will deduct from your next shopping order when your card is scanned at any regular checkout lane, excluding self checkout. You will have to remind the cashier at the beginning of the transaction that there is a credit on the card. Please keep in mind that anyone else in your household who may share this account with you will also have access to this credit.
It is not our intention to frustrate or upset our customers. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees.
Regards,
Kroger Co.
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *****
Kroger offered a credit. This assumes I will shop at their store again. I will not. I did everything right in trying to resolve this matter fairly. I went back to the pharmacy (they would not even address my issue). I called Kroger and was shuttled through 3 people before the last person said "Sorry, this isn't our issue, you need to take it back to the pharmacy." Then I sent an email request to Kroger. No response. I understand I am 1 person and this issue is about $2.50, but their lack of compassion and truly wanting to "make things right" is bull. I won't spend another dime there. Your credit is useless, never mind that ********** laws are specific in this instance.
Initial Complaint
Date:09/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Kroger is actively and knowingly participating in false advertising. Kroger is advertising upto $1.00 off per gallon of gas through a Shell station or Kroger Gass station. I have received this maybe 1 to 3 times, give or take. The same goes for my family members. I have complained and was informed that if I only get 10 cents off, the system must be offline. In other words, they do not have an answer. I was also told by the alleged supervisor, that his family members also have the issue. Hence, the company is aware and has yet to address and fix the issue but still continues to advertise it. I was also told to call back in August if the issue has not been fixed to have points rolled over to September but I don't have 30 to 40 minutes to wait on hold to speak to a representative which doesn't address the issue. If there was a Kroger station in my area, I would utilize that facility but there is not. Bottom line, this company should not advertise a product if they cannot deliver. I know that me, my family and friends have missed out on quite a bit of savings in this time period because gas prices have skyrocketed. We have been dealing with this issue for well over a year and I believe that is enough time to address the issue that they know about and refuse to fix it. I haven't a clue what is fair compensation to every consumer who doesn't get the benefit of upto $1.00 per gallon. However, the company needs to be liable for the issue and learn a lesson for their error. Thank you
Business Response
Date: 09/15/2022
Thank you for contacting The Kroger Executive Department. I am in receipt of your complaint sent through the BBB. At this time, The Rules to the Road is what's in place for our Fuel Program and we do ask all of our customers that wish to participate in the our program to abide by these rules and regulations. You may redeem your fuel discounts at Kroger fuel stations (100 points = 10 cents/gallon up to 1000 points = $1/gallon) and at participating Shell locations, you can redeem 1,000 Fuel Points for up to $1 off per gallon. At some Shell fuel stations (100 points = 10 cents/ gallon.) You can check online at www.kroger.com and search Find A Store and select the Fuel tab instead of the Store tab to see local fuel stations that participate in our fuel program. Also, If you're unsure before purchasing fuel at any Shell location, please speak with a representative to make sure they participate in the fuel program.
It is not our intention to frustrate or upset our customers. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees.
Regards,
Kroger Co.
Customer Answer
Date: 09/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

My issue has not been addressed to any satisfaction. Where does it read, that we, the consumer must check each shell station for terms in which Kroger advertises, upto 1.00 off per gallon. If, there is a difference from shell station to shell station the claim isn't clear and is misleading and false. So, when I received .30 cents off maybe twice and then .10 moving forward at the same shell station and others, it's accurate. And, according to krogers representative it is a, "problem that is being worked on". So, to be clear, Krogers position is, "upto 1.00 but if you get .10 off 1 day and 30 cents another, it's accurate since it falls into the word "upto". And the shell stations may choose to participate 1 day and not another at the same location, even if it is on our list of participating Shell stations. If that's the case, Kroger is still participating in false and misleading advertising, unless, it is posted at participating shell stations and kroger in which they (shell) may choose to participate on 1 day and not another". And, our representatives, that represent Kroger via phone, are confused and gave false information. Any way this is looked at, leads back to false and misleading advertising. The consumer cannot be blamed in this situation. The end result is between Kroger and Shell. If Kroger cannot get Shell stations to comply with their agreement, then the advertising must be changed to reflect accurately and clearly for the consumer.

Regards,

***** ********

Regards,

Paula Williams

Regards,

Paula Williams
Initial Complaint
Date:09/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item to your store located at **** ******** **** *** ********* ** ***** in mid-August. The return never processed through to my credit card. Your customer service advised me to return to the store, as she spoke to the financial services department and saw NO record of the return. She also advised there was nothing pending. She said she could not do anything and that I should return to the store. I went to the store and was told they could not do anything and I would have to wait for a manager to contact me. When I protested, I was asked to leave the store. I did so peacefully and asked the local police to mediate and document the events from here. I have attached the police reports. And you can check in your system. I was told a manager would contact me the following day. This NEVER happened. I returned to the store with police escort the following day. Was again stonewalled. Weeks later, I have not ever heard from a manager regarding this incident. Customer Service was willing to give me a goodwill store credit, BUT 1) I still want a manager to talk to me about this incident 2) Store credit DOES NOT equal cash. You took my cash money, and the item in exchange for just store credit when I returned the item with a receipt within 2 weeks of purchase is extremely frustrating.

Advantage Card # ************

Please see police reports and let's discuss.
Business Response
Date: 09/14/2022
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. It is not our intention to frustrate or upset our customers. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees.
We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. Please be assured that our company prides itself on integrity and we value the customer's input. I've documented the customer's concern and notified our Upper Management Team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We have determined the correct process was followed and therefore declining the customer's request for further discussion. The customer received a refund on 8-28-22. This money will deduct from your next shopping order when your card is scanned at any regular checkout lane. Please remind the cashier at the beginning of the transaction that there is a credit on the card. Also, keep in mind that anyone else in your household who may share this account with you will also have access to this credit.
We appreciate the customer's comments. At this time, we have addressed their concerns and have nothing further to add.
Regards,
Kroger Co.
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I was not issued a refund and the $5 birthday rewards still does not appear on my account

Regards,

******* ******

Business Response
Date: 09/16/2022
The customer's comments were forwarded to Senior Leadership and Upper Store Management to ensure a better quality experience in the future. We are committed to providing you with the most enjoyable shopping experience possible. Your comments provide us the opportunity to evaluate, address and provide better service. Thank you for bringing this to our attention. We are confident the necessary steps have been taken to ensure they have a better experience going forward.
Regards,
Kroger Co.
Customer Answer
Date: 09/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

We are working with Doug C*******.

Regards,

******* ******
Initial Complaint
Date:09/11/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The last three times I have been to a Krogers, I have had at least one if not multiple items scan incorrectly. I had to take my time to take a photo if the tag, discuss with the customer service person, and I still didn't get the scan rite guarantee...I was simply given the item at the advertised cost. No compensation for my time or Kroger's error. The last couple times I thought, easy mistake. But today it happened again, and it is clearly becoming standard practice at Kroger. The prices are significantly higher, too. Today I bought organic celery hearts. First the tag said $3.29, which is already crazy for celery hearts. Then it rang up $3.59. Thirty cents is a huge difference - almost 10%.

The other day I was buying yogurt that was supposed to have a member discount, and it didn't ring up with the discount. And I didn't catch it until I had paid. So then I had to take my time to get a refund, and instead of giving it to me for free per scan rite discount, I was given the "opportunity" to buy it at its advertised price.

Sometimes I am in a hurry when I stop to pick up a few things, but now every time I have to take pictures of the tags in case it scans wrong.

Unfortunately I didn't not save all my receipts and images in preparation for a case, because I thought the best of the company. So, I don't have documents to ask for a refund, but you better believe I am keeping them from now on.

Terrible experience and either incompetence at best or unethical malicious business practices at worst.
Business Response
Date: 09/14/2022
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB.
I do apologize your experience was less than satisfactory. Our customers expect and deserve quality products and great customer service on each and every visit. I apologize to hear that the sale price was not applied at check-out – that is certainly not the intent. We continually look for ways to improve and will certainly take your feedback and your comments which provide us the opportunity to evaluate, address, and correct our processes if necessary. Thank you for bringing this to our attention.
Regards,
Kroger Co.
Customer Answer
Date: 09/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

1. This does not offer any remediation going forward. What will you do to correct this issue of items ringing up at the wrong price? This is not the SALE price, this is the price listed on the signs. Many people are experiencing this issue.

2. I asked for the business to contact me. I hardly believe that this tepsonse was written by someone at corporate, let alone someone with a real concern for customer experience.

Regards,

****** ********
Initial Complaint
Date:09/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 10, 2022, I joined the Boost program at Fry's Food and Drug. This program offers free 2-hour delivery for one year. I have been ordering online and obtaining delivery for 2 years with another store. The cost of Boost was $99. i ordered 13 items. Only 4 were available. I was charged $76.48 and did not receive an itemized receipt. This charge seems high for 4 items. I contacted Customer Support and was on hold for 40 minutes before receiving a representative. I spoke with Ivanna and asked for a refund of Boost and a receipt for my groceries. She put me on hold for nearly one hour waiting for a supervisor to approve the refund. When she returned she said the supervisor agreed to the refund and it would be immediate. It has not occurred and I don't believe that it will. I called within 4 hours of signing up for Boost. Please assist me in obtaining a refund of $99 for Boost and obtaining a detailed receipt of my grocery order. Thank you.
Business Response
Date: 09/13/2022
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB.
Upon review, the customer's Boost Membership was cancelled on 9/10/22. The Customer Care Credit is available for instore or online purchases. This money will deduct from your next shopping order when your card is scanned at any regular checkout lane. Please remind the cashier at the beginning of the transaction that there is a credit on the card. Also, keep in mind that anyone else in your household who may share this account with you will also have access to this credit. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB.
Regards,
Kroger Co.
Customer Answer
Date: 09/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ******
I paid with a credit card and want the full amount refunded to my credit card. I was told by Ivanna that the amount would be refunded to my credit card. I do not shop at Fry's nor will in the future after this occurrence so the in-store and online credit do not mean anything to me.
Thank you,
***** ******
Initial Complaint
Date:09/11/2022
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been having a continuing problem at my local Frys. When a person buys a 12 pack, they get a FREE bag of Mission chips. There is a sign under the Beer saying just that. The discount has been in effect for at least 3 weeks.
So I grab the chips every time I get Beer.
Trouble is, it does not scan as free at the check out. And I have to mention it every time.
The Manager told me I was wrong 3 times last night. Then tried to show me on her phone...that I was wrong. That it was a Digital Coupon for $1 off. Really pissed me of, and took 10 minutes at the cashier to do it and activity embarrassed me. I ended up not getting the chips.
So when I went for my Beer today, I took the sign/display tag. When I was being check out...the free chips did not show. I asked to see the manager. He said it was a digital discount. I took the sign out of my pocket and showed it to him. Everyone sort of shut up. He tried to make several excuses. Hard to argue with the printed sign in my hand.
He then said I could not leave the store with the tag. I told him I was keeping it as proof. I asked him how he was going to stop me?
He grabbed the tag out of my hand when I looked down at my phone.
I can not believe he was willing to threaten me, then assault me, grabbing something from me, over a price tag ?
The manager NOEL handled it poorly, he could have cost them a ton, over a price tag.
I wonder if they are ripping people off like that at every store?
I mentioned to corporate that they can look on my shoppers card to see how many times they did not give me the discount....and refund me that amount. It is over $40 in the last month alone, Substantial amount
I think of how many people see those little tags, and think they will get some sort of discount, but in fact , it is not realized at the check out. Most people would not have added those chips, except that they were FREE.
Bait and switch done many thousands of times a day at all Frys , I am sure, on a million items daily.
Business Response
Date: 09/13/2022
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. We’re in receipt of your contact sent through the BBB. I do apologize your experience was less than satisfactory. Our customers expect and deserve quality products and great customer service on each and every visit. I apologize to hear that the advertised free item was not applied at check-out – that is certainly not the intent. We continually look for ways to improve and will certainly take your feedback and your comments which provide us the opportunity to evaluate, address, and correct our processes if necessary. Thank you for bringing this to our attention.
Regards,
Kroger Co.
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *********
This does not address the Manager stating I could not leave the store. This does not address the Manager grabbing the tag violently from my hand. This does not refund the money I paid for free chips. This statement does absolutly nothing to correct the problem.
Initial Complaint
Date:09/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The store on ******* ** in *********** ** locks its customers inside the building and will refuse anyone outside to come in during its posted hours of operation. I attempted to call corporate and I asked to be contacted and they have failed to contact me. I went in tonight and I asked if they still lock the doors before the official closing time and the cashier told me yes.

This is not only a safety hazard of locking consumers in a buisness, where a employee has to physically open a door to let them out, it is illegal to close during its hours of operation unless a sign is posted outside advising the public of altered closing times. .

I've been denied entry during hours of operation on many occasions and told they cannot let me inside because they want the people inside to get out before the store is officially closed.
Business Response
Date: 09/13/2022
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the BBB. Your comments have been forwarded to our Upper Management team for review. Once reviewed, we will follow-up with you on this matter.
Regards,
Kroger Co.
Customer Answer
Date: 09/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********

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The Kroger Company is NOT a BBB Accredited Business.