Reviews

This profile includes reviews for Recker & Boerger, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Recker & Boerger, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Recker & Boerger, Inc.

  10115 Transportation Way Cincinnati, OH 45246

• 

  Recker & Boerger, Inc.

  613 Ohio Pike Cincinnati, OH 45245

• 

  Recker & Boerger, Inc.

  7931 Dream St Florence, KY 41042-1801

• 

  Recker & Boerger, Inc.

  9347 Montgomery Road Cincinnati, OH 45242

Review Details

• Review fromN. G.

  Date: 02/23/2024

  1 star

  N. G.

  Date: 02/23/2024

  Leaking water heater under mfg warranty. Service call @$79 & was told $975 for labor on replacement. Vehemently disagreed & said we'd discuss with their office since replacement not arriving until following afternoon. Called R&B’s office next AM (9:06) was put through to VM-left msg re labor rate. No ret'd call. When unit delivered, husband called again, talked to Rose & expressed this was their failed unit-labor was exorbitant. Told too bad-that’s their fee. Asked to talk to owner-told owner doesn’t talk to customers. Asked to talk to a manager-response was to contact the mfg. & have them send out a new unit & hire a different company to install. No consideration for it being their failed equipment. He again asked that management call him. Meantime crew had completed work, just over an hour-arrived 11:30, departed 12:35. After install, was put on phone with Rose–who told me we owed $975. I argued same points & got same reply-too bad. I asked to talk to the owner & was also told he didn’t talk to customers. Grudgingly gave my CC & said I would dispute charge. Was told if I didn’t agree to the price, I should not have let them install & they could remove it. Of course, at what labor rate? I also said we tried to get this resolved prior to installation, but our call was not ret'd. She said there was no record of a call (cell log shows it). Repeatedly made calls to get resolved. Obtained numerous emails & was assured would go to the owner/management team, all were returned blocked. Dispute in with **** on the $975. Online research & svc industry professionals show labor rate of $100-125/hr. Conveyed we are willing to pay $250 (2 hrs). Emails remain unanswered. We are professional in our request-no yelling/swearing. Not trying to get it for free, labor IS involved. But not $975 for 1 hr, 5 min. The 1.9 unaccredited rating speaks for itself-unwillingness to talk to customers/hide behind staff, block emails so as to not deal with the issues. All red flags.

  Recker & Boerger, Inc.

  Date: 02/26/2024

  We appreciate you taking the time to share your experience, and we sincerely apologize for any frustration or inconvenience caused. We value your feedback and want to address your concerns. First and foremost, we want to clarify that we understand your disappointment with the labor charges associated with your recent water heater replacement. While we strive to maintain transparency in our pricing, we acknowledge that there might be a perception gap in this particular case. We are grateful for the opportunity to address the concerns you raised. Upon reviewing your case, we acknowledge that your unit was under parts warranty, and you were charged $975 for labor. We want to assure you that the pricing is based on industry standards and the complexity of the power vent water heater installation. However, we understand that the cost may have come as a surprise, and we regret any miscommunication that may have occurred during the process. Regarding your attempts to discuss the matter with our office, we apologize for any lapses in communication. It is our goal to promptly address customer inquiries and concerns. We are investigating the reported issues with our communication channels and will take the necessary steps to ensure a more efficient and responsive process in the future.

  N. G.

  Date: 02/29/2024

  You "value" our feedback and want to address our concerns? And you are "grateful" for the opportunity to address our concerns? May I ask where was that concern when I repeatedly called your office and sent emails which got blocked? It is your "goal to promptly address customer inquiries and concerns"? Not in our experience, and apparently not in many, many customers according to BBB complaints/reviews and ********. Amazing that you can respond to the BBB but have yet to personally respond to us. That said, you did a wonderful job here of skirting completely around the complaint and have not resolved the issue at hand. You state your pricing is based on the industry standards and the complexity of the installation. We vehemently disagree with that statement. This was a SWAP OUT of one bad unit of the same manufacturer and it took a total of 1 hour, 5 minutes. How COMPLEX could that possibly be at that amount of time? We dispute the fact that you charged us $975 for a REPLACEMENT unit, not a new sale. Our research shows the industry labor rate would be $100-125/hour. Given they were here 1 hour and 5 minutes, we will round up to the next hour and pay for 2 at the higher labor rate of $125/hour. We authorize $250 for this swap and expect a refund of $725.

• Review fromMel V

  Date: 02/12/2024

  2 stars
  On Friday, Feb 9th 2024 the technician Mike and Apprentice Cody were dispatched to perform a tune up of the gas furnace in my residence. Only Apprentice Cody came inside the house to work on the furnace. He took almost an hour to work on the furnace while Mike sat in the van on the driveway the entire time. Cody collected the check and walked away. The technician never bothered to come inside the house to check the work performed by the apprentice. A day later, I opened the cover of the furnace and found inside a couple of metal screws and a bright threaded metal ring about 3/4 in dia which were not there previously. I have a picture of them. So I called on Monday morning Feb 12th to inform the company about what I found and asked for Cody to come out to put the pieces back where they belong. This time Mike came with Cody inside the residence and claimed that it is common for furnace manufacturers to leave extra screws etc. I told him that I never saw those screws before !! That is when he snapped at me. When I told him he has no business to snap at me, he said he would leave. I responded that he is free to do so. On the way out, he angrily told me NEVER EVER CALL RECKER and BOERGER !! Is this the kind of employees the company hires ??

• Review fromSONJA H

  Date: 02/09/2024

  1 star

  SONJA H

  Date: 02/09/2024

  NEVER AGAIN!!! Tech named "Raj" came to my home for service HVAC. He called after he had left and said he left a tool and will be back to get it. As a single female I was not comfortable having him come back as a red flag went up. I construe it as an excuse to get back into the home. I put the tool on the porch and locked up. When he came back he rang my doorbell and opened my storm door and banged on my inner door for about 10 mins. He went to the back of my house, onto my deck and banged on the back door AND MY WINDOWS! Called 911. He came back to the front of my house and went through my bushes and knocked ON THE FRONT WINDOWS! He went back to the front door and TURNED THE KNOB TO TRY TO COME IN!!! Neighbor came over and told him to get away from my house, police are on their way. Tech sped off. I filed a police report and told the police I never want R&B on my property again. Police spoke to the R&B manager. 2 days later I get a phone call from R&B they're on their way with a new heater!!! I called the R&B manager, Alan, who said "we will not be doing business with you anymore" and I said, "you might want to communicate that to your team b/c I just got a call they were on their way." So many wrongdoings on R&Bs part. Poorly trained employee. Sloppy (drilled holes in my hvac and didn't seal them back up with foil tape) Leaving tools. Harassing a customer. Not communicating with the team they are not to step foot on my property. Hoping "Raj" doesn't come back to my home as a repercussion and do something harmful to me or my house!!!

  
  

  Additional

  
  

  ALL LIES!!! R&B Tech "Raj" recommended a replacement of my entire furnace system for over $4000. He told me my furnace was more than ten yrs old when it's only 5 yrs old. He told me the furnace was all rusted through, requiring replacement of the entire system. I had another contractor with 45 years experience review the condition and he found my furnace needs a simple gasket replacement which is about $20 plus another hour of labor.DON'T TRUST R&B!!!

  
  

   

  
  

   

  Recker & Boerger, Inc.

  Date: 02/12/2024

  Ms. ******* We apologize for the misunderstanding and any discomfort caused during the visit from our technician. We take your concerns seriously and have thoroughly investigated the incident. It appears there was a miscommunication regarding the return visit for the tool, and we regret any unintended distress. We have addressed the matter with our team and reinforced our communication protocols to prevent such situations in the future. Your safety and satisfaction are paramount to us, and we appreciate you taking the time to share your feedback.

• Review fromGatty A

  Date: 02/01/2024

  1 star

  Gatty A

  Date: 02/01/2024

  I was given a full quote for an installation of a water heater the customer personnel that I spoke to over the phone ask me to send pictures of my current water heaters serial number and model I did that she said once she looked it up she could prepare a quote for the total cost of installation once the technicians arrived to install the hot water heater and putting this purchase on my credit card they came up with 500 dollars in additional parts for the installation which my current water heater does not even have on it they email me one price collected it from my credit card and then try to charge me additional money for the installation very disappointed in this company would not recommend it to anyone if you need this service take my advice keep looking

  Recker & Boerger, Inc.

  Date: 02/09/2024

  Thank you for sharing your feedback regarding the recent water heater installation. We apologize for any inconvenience you experienced during this process. We value our customers and strive to provide exceptional service.Upon review of your case, we understand that there may have been a misunderstanding regarding the initial quoted price and the additional materials the technicians required upon entering your home due to higher-than-usual water pressure at your location. Our technicians attempted to explain the situation over the phone, but we regret if the communication fell short. They informed us that you used inappropriate and threatening language towards them. We take the use of offensive language seriously, and we want to emphasize that our technicians are dedicated professionals who aim to provide excellent service. We do not condone any disrespectful behavior towards our team members.

• Review fromDebbie K

  Date: 01/17/2024

  1 star

  Debbie K

  Date: 01/17/2024

  I purchased a water heater from them in July 2021, and had it installed by them. I called on Jan 16th, 2023 to talk to customer service because it was totally inoperable after 2 years. I explained the issue, and the R&B agent told me it would be $199 for them to come look at it. When I said I thought that was unsatisfactory, she hung up on me!I had another plumbing company look at it, and they said it was incorrectly installed, not up to code, and had even had the possibility to be dangerous. It is not repairable.

  Recker & Boerger, Inc.

  Date: 01/18/2024

  Hello *****************, We regret the difficulties you've encountered with your water heater and appreciate your detailed explanation. We would like to clarify that your water heater came with a 1 year labor and 6 year parts warranty. Because it has been more than 1 year, the unit is no longer under labor warranty, which is why you were quoted $199 for the technician visit. However, your unit does come with a 6-year parts warranty, covering any necessary part replacements if that would be needed. Additionally, we want to clarify that *******t County inspected and approved the water heater upon installation in 2021.Regarding your recent interaction with our customer service, we apologize for any inconvenience caused. We take your feedback seriously and will investigate this matter thoroughly. If we can assist you further, please reach out to ************.

• Review fromGreg R

  Date: 08/23/2023

  1 star

  Greg R

  Date: 08/23/2023

  Crappie service I was told by the salesman that my order would be delivered to store on Monday no show I took off work to pick it up halfway there I get the call that it was not there I then asked to have it delivered to Burlington that was to far??? I would suggest no one gives them any business

  Recker & Boerger, Inc.

  Date: 08/25/2023

  Dear ****,
  We apologize for the inconvenience you experienced with your recent order. Your feedback is important to us. We regret the miscommunication regarding the delivery and the challenges in changing the delivery location.
  Your time is valuable, and we're sorry for any disruption this caused. We're committed to improving our services and will take your comments on board.
  Thank you for bringing this to our attention.

• Review fromshawn r

  Date: 08/11/2023

  1 star

  shawn r

  Date: 08/11/2023

  Service technician, Steve, was tasked with a clean and inspect maintenance on AC unit in a home (Loveland area). He told my wife he cleaned the AC condensation drainage, which he didn't, and it backed up and flooded the AC unit only 3 weeks after the maintenance activity. After calling the company office, I was told I'd be connected to the servive manager, but "the VM your contacting has not been set up", so no luck there. I then made a second call and talked to someone else. "Cindy" sent me a very lengthy email telling me that I was wrong and Steve did, in fact, clean the drains, but I had pictures. They also turned on a valve supplying water to the humidifier, which is a bad thing in the summer, dumping untold amounts of water into the ducting. The AC flooded on August 10th 2023, and the service was on July 21st. NEVER USE THEM.

  Recker & Boerger, Inc.

  Date: 08/14/2023

  *****, we want to extend our sincerest apologies for the issues you encountered following the recent AC maintenance. We deeply regret any inconvenience or frustration this situation has caused you.In light of your experience, we have already processed a full refund for the service you received. Thank you for bringing your concerns to our attention, and we sincerely appreciate your understanding as we work to make things right.

• Review fromAntonio J

  Date: 05/26/2023

  1 star

  Antonio J

  Date: 05/26/2023

  I was lied to during a yearly service call done by Mike from Recker & Boerger on my furnace, central air unit and water heater. I was told my furnace wouldn’t come on, my central air unit shut down mid- cycle due to the control board and my water heater wasn’t venting correctly all of this was said to try and sell me all “New Appliances that were very Costly”- I had my Furnace and Water Heater checked right away which cost me another $75 service call for a HVAC company to come out and another $75 for a Plumber to come out and the findings were a “Piece in my Furnace was broke off and my Furnace could not come on and my “Water Heater was Venting correctly which gave me a Sigh of Relief that I didn’t have Carbon Monoxide Fumes in my Home. This is a Company I will never use again and I did call their office the next day to let them their Technician is not Professional just a Sales person who lies to Customers.

  Recker & Boerger, Inc.

  Date: 05/30/2023

  We apologize for any inconvenience you may have experienced. We strive to
  provide excellent customer service and we regret that we were unable to do so
  on this occasion. Our technical staff are currently doing their best to make
  sure that the most accurate assessments are made on service calls in the future.     

• Review fromDan S

  Date: 05/23/2023

  1 star

  Dan S

  Date: 05/23/2023

  Called for air conditioning tune up and they said that their computer was down and would call back. I never heard back. I have used them many times in the past but post Covid not good customer service.

  Recker & Boerger, Inc.

  Date: 05/25/2023

  We apologize for this inconvenience and we understand your frustration. We are currently working hard to improve our customer service and make sure that all calls are attended to in a timely manner. We take customer satisfaction very seriously and we will do our best to ensure that this does not happen again. Thank you for bringing this issue to our attention, it helps us in striving for better service.

• Review fromJulie M

  Date: 04/25/2023

  1 star

  Julie M

  Date: 04/25/2023

  Called several times for four annual furnace and a/c cleaning and maintenance. Called 2 months ago said they will put me on a list because they were so busy. No word from them yet.
  I called last week, put on hold forever, gave up.
  I will call 1 more time then ”you’re fired”

  Recker & Boerger, Inc.

  Date: 04/28/2023

  Hi *****, we're so sorry we didn't reach you sooner. Thanks for helping us with your feedback. We're glad we got a chance to speak to you today and schedule your clean and check. See you soon!