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Business Profile

Hospital

Cincinnati Children's Hospital Medical Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cincinnati Children's Hospital Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cincinnati Children's Hospital Medical Center has 15 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My four year old son who has special needs is usually taken care of by Cincinnati Children’s but my visit yesterday was sickening and sad. We started the day off at 7am at the walk in dental clinic downtown. After an hour they decided to tell us that there was no walk in dentists available and that we had to leave. Due to the state of my son’s teeth, his dentist had advised me prior to take him to the ER if they could not help me so I did.

      Once getting to the ER, they got us back immediately and told me unfortunately there was nothing they could do as they got their dentists from their walk in clinic as well and advised us to go back upstairs and try again since a district manager was contacted and we were told they could squeeze us in.

      Once again we waited another 2hrs upstairs at the walk in clinic. The receptionist was extremely rude and not compassionate to not only our family but many others as well. When I asked if my son was going to be seen that day, she scoffed at me and explained “this is a walk in clinic and there’s not walk in dentists so I have no idea how your child is going to be seen.” This angered me and she laughed, “we were going to give you an appointment this morning but you left.” No Ma’am, you told me my family was out of luck and we had to leave.

      I only went to the walk in clinic because Children’s has had my son on their waitlist for dental surgery since AUGUST OF 2022! 3 referrals- 2 of which were EMERGENCY! YET HE HAS STILL BEEN TURNED AWAY TIME AND TIME AGAIN! My son is a septic risk and even the emergency room doctor said “it’s sad that we can not help you”- yes, yes it is!!

      Now I’m forced to have my son wait additional weeks, putting his health and life at risk, not to mention a $4K bill, to see who else can take him via private practice since I can no longer trust a CHILDREN’S HOSPITAL with my child’s health!!

      Business Response

      Date: 01/20/2023

      I am sorry the family has had this experience.  We have made contact with mom to work through this issue and find an appointment that works.  I worked with the clinical team to ensure they understand the experience and could address the issues mentioned not only with the team but with mom.  

      Customer Answer

      Date: 01/20/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******

    Cincinnati Children's Hospital Medical Center is NOT a BBB Accredited Business.

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