Complaints

This profile includes complaints for The Christ Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Christ Hospital has 8 locations, listed below.

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• 

  The Christ Hospital

  2139 Auburn Ave Cincinnati, OH 45219-2906

• 

  The Christ Hospital

  PO Box 630887 Cincinnati, OH 45263-0887

• 

  The Christ Hospital

  796 Cincinnati Batavia Pike Cincinnati, OH 45245

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  The Christ Hospital

  2123 Auburn Ave # 324 Cincinnati, OH 45219

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  The Christ Hospital

  4440 Red Bank Rd Cincinnati, OH 45227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/2022, services were rendered at The Christ Hospital Outpatient Center. Charges for a routine CT scan amounted to $4,219.01. However, Christ Hospital's online "shoppable services" list shows the minimum amount for this procedure is $131.09 with a self pay amount of $2,758.20. Furthermore, average costs for the same procedure at other regional hospitals (**** ***, **, and *** *********) are in the $600-$800 range. I've tried to discuss the charges through their customer support number, but all bills are handled by a third party billing company who can't comment on charges or answer questions. So after repeated attempts and being bounced around to customer service, patient services and even the "revenue integrity department", no answer or justification was provided as to why the extraordinary high charge was levied, only a 20% discount which still results in a charge well above the industry regional average.

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about the billing department. They made an error and did not credit my account for a payment I made for sleep center services. The service was provided in May. 2022, was billed in June,2022 and paid by me in July. The check was cashed by Christ on July 6,2022. But somehow was not credited to my account.
  In August I started getting past due notices. I waited until September to follow up because I thought the check had been processed before the system caught up. In September, I called the billing department and told them I had made the payment and the money had come out of my checking account. I gave them the check # and she said a supervisor would call me. A month past, no supervisor called and I got another past due notice. I called again in October and this time I was told to send a copy of the check.. I faxed it to 2 places, my chart and the billing dept . Again was told would hear from a supervisor. Never did.
  I continued to callin Oct and November. Still could not get the problem. By December, I was at a loss about what I could do. I called my doctors office to get advice. They told me to call the doctors office that performed the work. I called them and they were able to help the billing office find the check I had faxed and they had scanned into the system on October 25, 2022. At this point I thought the problem was resolved.
  But no, Last week, I get a letter from a collection agency saying I still owe for the services from last May. I called again today, Jan 2022, and was told that it was true Christ had sent this out for collection. And they had just posted my payment check on January 18, 2023. I was told it takes a month for things entered into MYchart to post. I told her that happened in October.
  I have spent at least 8 hours over the past 5 months dealing with a problem which was the result of vendor error. I think I am entitled to an apology and any issues caused to my credit report should be reversed.

  Business Response

  Date: 02/23/2023

  2/23/2023
  
  I received feedback from the billing team regarding their attempts to reach the patient and resolve the issue.  They spoke with her today:
  
  02/10/23 – I made an outbound call to ###-###-####. I reached a voicemail, and left a brief message providing my contact hours, and information. I will make 2 additional attempts.
  02/17/23 – I made an outbound call to ###-###-####. I reached a voicemail, and left a brief message providing my contact hours, and information. I will make 1 additional attempt.
  02/22/23 – I made an outbound call to ###-###-####. I reached *** ******** and explained how the payment had applied to an old physician guarantor number resulting in refund. I apologized for the frustration in getting her a clear answer on why her payment was not posted, and she continued receiving a bill. I offered her a 15% prompt pay discount to resolve the balance in full, which *** ******** paid. I again apologized for the frustration this has caused. *** ******** seemed satisfied with this outcome.
  

  
  

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 134.78 online for a provider, on 8/5/22. Christ hosp.refuses to acknowledge this payment, and has begun sending me past due statements. Please notice the debit from my account and the transfer to
  their acct. for the 134.78 Had this problem with them before. Need an acknowledgement of my payment.

  Business Response

  Date: 10/11/2022

  This complaint has been addressed through our standard work process in the Patient and Guest Services department at The Christ Hospital Health Network. He is able to call us at ************ if he needs assistance. 

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *******
  
  In addition, TransUnion LLC found my dispute claim to be accurate.

  Business Response

  Date: 10/17/2022

  Please contact The Christ Hospital Patient and Guest Services at ************ to file a formal complaint.