Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  4290 Glendale Milford Road Blue Ash, OH 45242-3704

• 

  LifeSafer

  529 25 1/2 Road Suite B113 Grand Junction, CO 81505

• 

  LifeSafer

  475 W 115th Ave Unit 1-A Northglenn, CO 80234-3048

• 

  LifeSafer

  1083 Diplomat Drive Suite 105 I Debary, FL 32713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a appointment for 06/07/2023 at the ********** ** (***** **** *** *** ********** ** *****) location for 12:15pm. I was 15 minutes early but despite being early, this location was closed even though advertising being open between 10am to 4pm (attached images of their schedule to this). There was no explanation or even warning that the location was not open so I missed a appointment because of them not being there at their scheduled time. Because they missed this appointment, I might have to face court charges due to being in violation of not getting a calibration. Due to the ********* location not honoring my appointment, I was also late returning to work. Lifesaver wants me to reschedule again during my work hours without enough notice to my work which is causing issues at my workplace. Even if I reschedule, there is no guarantee this Lifesaver can give me, that the new location will be open during their listed hours. I do not understand why they have a appointment system if they can't honor appointments.
  This is only regarding the Lifesaver location in ********* at the address ***** **** *** *** ********** ** *****.

  Business Response

  Date: 06/08/2023

  Our sincerest apologies for the miscommunication with this appointment. I do show that *** ***** originally had an appointment on 6/3 with another shop that was missed. The shop we rescheduled to for 6/7 was showing closed for interlock services on that day and it shouldn't have been scheduled by our call center. I do show a new appointment was scheduled for today at 4:30 at the original shop the client was scheduled with. I have applied an inconvenience credit to the account for the inconvenience. 

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* *****
  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These are CROOKS!!! All they care about is pulling money out of your account. They will never pick up the phone. Keep you waiting for N hour the hang up. I had an emergency and couldn’t unlock my truck because the stupid device drained my battery. I had to damage my truck to force open it. Then when you actually talk with someone they treat you like trash. They damaged the remote start on my truck. I wrote various emails and voicemails and they still don’t answer. I’m taking you to court Lifesafer, don’t even bother responding to this comment. I don’t want to hear you bull! I’m suing for the damage done on my truck plus all the stress and hardship you applied on top of that!!!!!!

  Business Response

  Date: 06/07/2023

  We're sorry to hear of the negative experience Mr. ****** had. We've reached out via email asking for receipts/documentation regarding these damages, as we don't have any notes about the lockout he mentioned or damages. 

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent from March 2022 till June 2023 having a lifesafer device installed in my truck. I've had numerous issues with the device the entire time I had it. These issues resulted in extraneous stress placed on me and my family and large amounts of time wasted due to the incompatibility between my vehicle and the device.
  
  I have video footage of my device passing while causing my vehicle to fill with error reports and locking out which lasted for months. When the device doesn't click the relay properly my truck would also become locked out with errors and I would have to wait over 10 minutes for the truck to reset. When I reported the issue I was told its because of incompatibility issues and its not lifesafers fault their device isn't designed to work with my truck. Yet I gave them my truck info and was assured my truck would work fine with the device. The device had to be wired through the shifter.
  
  There's a real difficulty trying to explain to your 6 and 3 year olds that they have to bake in the hot sun or freeze because the device faulted while trying to start the Truck. And lifesafer doesn't see any issues because my device passes when blown into so they refused to fix the issue.
  
  I also provided them with my Vin number at the time of installation and when I did my 6th download they failed to report. When I found out they didn't send the report I was already 7 out of 10 days in the violation period. Since there is no managers to talk with I was referred to a voicemailbox and called back to be told "we knew you would call" which almost cost me my license.
  
  I also had a device lose calibration and started failing me when I was an hour away from home. It locked me out of my truck with my family in the cold. I was told it was caused because I ate bread. My device failed me a couple more times that week and it couldn't be calibrated when I got calibration. They had to replace the device and it was my fault.
  
  You spend hours on hold and the techs don't know anything.

  Business Response

  Date: 06/06/2023

  Hybrid vehicles are typically not compatible with interlock devices, but Mr ****** was installed and serviced by one of our most tenured and knowledgeable shops/technicians. We are sure this reduced the problems experienced greatly than if he had gone with another company or less experienced technician. 

  As explained to Mr ****** in October, the reporting issue was on the MVD side, not a LifeSafer fault, however we did work diligently with MVD and got it corrected quickly. 

  Fails on the device weren't due to "losing calibration." If the device had malfunctioned and started reading alcohol when none was present, Mr ****** would not have been able to pass a test again until the device was serviced or swapped out. This was not the case, as he was able to pass the test again after removing whatever was in the device's presence that caused the fail readings. 

  Since Mr ****** received the device for the time requested and received proper credit with the state, no refunds will be issued.

  Business Response

  Date: 06/21/2023

  Mr. ****** and LifeSafer came to a mutual resolution and a check was mailed to him on 6/15/23 to settle the complaint. 

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  

  Thank you for looking into the matter and allowing us to come to a resolution. 

  
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not returning my money and they were to also check with department of mandatory actions before installing and they also blocked my number from reaching customer service after only being able to reach their appointment line this is fraud !

  Business Response

  Date: 06/05/2023

  We do check with the MAU in **********, but we never deny a client an interlock installation request, as we have many voluntary clients. All clients are responsible for knowing when and if they are eligible for an interlock device before installing one. We provided the services you requested and therefore, no refund is due. 

  We do not block client's numbers, we just have long wait times. Our phone system shows many of your calls have come through over the last few days, but you simply got sent to voicemail like everyone else because of staffing issues. I show you spoke to agents on Friday and Saturday, proving that your number is not blocked. 

  Business Response

  Date: 06/05/2023

  We do check with the MAU in **********, but we never deny a client an interlock installation request, as we have many voluntary clients. All clients are responsible for knowing when and if they are eligible for an interlock device before installing one. We provided the services you requested and therefore, no refund is due. 

  We do not block client's numbers, we just have long wait times. Our phone system shows many of your calls have come through over the last few days, but you simply got sent to voicemail like everyone else because of staffing issues. I show you spoke to agents on Friday and Saturday, proving that your number is not blocked. 

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach customer service for days. My car broke down and it's sitting at the shop, we are waiting for a code to bypass the interlock so they can safely work on the vehicle without incurring a violation. If I get a violation, I go back to jail/prison so I'd really appreciate it, after paying this company $800/$900 just to blow and go, if I could get a response and AS SOON AS POSSIBLE because so far, my experience has been horrible with this company for trying to get any assistance at all. Also, the man who installed my device originally and the one I have to see monthly is always rude and disrespectful, always complaining about a new thing every time I go when all I do is bring my car and pay the guy. PLEASE CONTACT ME RIGHT AWAY, I NEED MY VEHICLE FOR WORK AND UNTIL THE MECHANIC HAS THAT CODE, I AM STRANDED WALKING ALL OVER

  Business Response

  Date: 06/05/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at **************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

  Since it's still early in your area, our reputation manager, ********, has emailed you the website link to the mechanic assistance form and attached it to an email sent to you just a moment ago. Please follow those instructions and reach back out to her via that email if needing further assistance. 

  
  

• Initial Complaint

  Date:05/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mean does anyone ever really expect much customer service with companies like this? I know I don’t, so already the bar was set extremely low. THAT BEING SAID — the customer service I have received is equal to the functionality of their online services… non existent and a complete waste of time. All around my experience has been a laughing matter and the joke is me being a customer, punchline all my hard earned money. Honestly it’s funny the only reason I’m writing this is so I can update my payment information! It is impossible to talk to anyone. I’ve had my interlock installed for a month and haven’t had to get it Re calibrated or anything yet, but I am anxious and dreading when I will eventually have to contact them in all future regards. A lot of us don’t have a choice when it comes to interlock companies but I would seriously reconsider if you’re going to go with this company.

  Business Response

  Date: 05/30/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.
  

  Please know that we now have an online chat option. Click the "CHAT WITH A SERVICE AGENT" button at **************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

  Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time.

   

  
  

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** **********
  

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeSaver will not answer the phone, period end of story. You call and will be on hold for 1 hour then they will hang up. The device they give you will not work, it will fail to read your breath there is nothing you can do about it, you will incur violations if you use this company and there is nothing you can do about it. I cannot stress enough to not use this company!! They are a criminal organization. If you choose LifeSaver you will have violations and court headaches and the device will be on for longer then 12 months, and there is absolutely nothing you can do about it!!

  Business Response

  Date: 05/22/2023

  Our resolutions manager made email contact with *** ******* back in April and offered to be of assistance if he needed anything at all, to help avoid our current long wait times. He has not attempt to contact that manager, however I do see that he spoke with our reporting department today and they are working to see if there's anything we can do to help with the violations. However, please keep in mind, the final decision is up to the DMV.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8 2023 I went to a location in ******** to get an interlock installed from lifesafer. After the installation I was met with multiple different issues. Being first the price I was quoted over the phone in such I was told would need to be paid in cash has increased. After paying with cash and ironically with card as well which is when the young kid working handed me a legal document stating the installation however it was not intended for me as the information was incorrect (belonging to someone else). I noticed the device wire appeared to be pinched between the dash and screw that was not even secured tightly. This week Monday unnoticed the device read that a lockout was intended for the 18 at 4 in the afternoon due to violations. Although never failing a test when I reached out to customer service I was informed that I didn’t appear to be in the system as if I didn’t have a device already installed. She assured me that she would fix everything and nothing has been fixed. I am currently locked out of my car due to a technical error. And lifesafer is refusing to get back in touch in regards to the matter. I have called and requested call backs after waiting over an hour just to be called by the sales department.

  Business Response

  Date: 05/19/2023

  We are very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.  

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with them for over four months and i always have issues. No one ever answers the phone or returns the voicemails i leave. I have to schedule a removal now and there is nobody that answers the phone. Now I’m going to pay extra out of pocket for the service when i don’t need it because they aren’t answering so i can get the process moving. They don’t even have any offices near me to walk in to get help. I’ve called them for months and have been put on hold for hours. This is so frustrating as it seems they pick up the phone quick for new customers. They seem to only care about money and not the customers

  Business Response

  Date: 05/19/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** ****

  Problem:
  So once again. Ive been calling for months and months. And weeks and weeks. And months and weeks. Leaving voicemails. Emails. Over 20. With no response from the company. I need to get a hold of the reporting team but they never pick up the phone. It goes straight to voicemail. Or ill stay on hold for hours and hours, although they ask if you want a call back they never return your call. Ive been on hold everyday for hours and hours until somebody finally picks up and instantly hangs up. Or if they actually return your call they only let the call ring once. I just want to peacefully resolve this issue with this company but i have nobody to get in contact with. It seems like theyre trying to lock you in your contact to profit off of you.
  
  
  Desired Outcome:
  Finish the job; Contact by the business; Billing adjustment
  
  

  Business Response

  Date: 09/13/2023

  We show that *** **** was able to speak to an agent yesterday and a request has been sent to our reporting department for further assistance. 

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ignition interlock device installed in my vehicle for employment. I spent originally over $700 to install it. It stopped working on April 4, 2023 when I was visiting a client for my new employer (1 hour from home). I did not know if it was Life Safers device as I called my mechanic who installed it. I called out ***** roadside assistance and they proceeded to try and jump my vehicle charging $95. That did not work so they sent ******* Towing .. they could not test my battery (due to the ignition not working) so they just replaced it..$208.85. I then drove to another client. My vehicle stopped again. I called ***** Roadside again. Another $95 was spent. They could not help. I had to get *** on the spot. I called *** and they said it would be $75 to initiate *** and any tow over a few miles I had to pay out of pocket. My employer at this point started screaming at me telling me that I did not maintain my vehicle as I had promised in my interview. *** called ******* Towing out and I had to pay $328.00 to get my car from ****** ** to *** ******** where I live. They next day I had to pay another $130.00 to get my car from *** ******** to **** ****** where my Life Safer mechanic is. A $76 payment had to be made to *** to maintain coverage as the $75 was just to get emergency assistance. Alexander M**** the contact I was given at Life Safer refuses to give me his phone number. He states in emails that there is ‘No Corporate Life Safer office’. He states that he “has no boss” and that they all work independently. I want my losses paid for immediately! My Life Safer mechanic spoke with the Regional Director of Life Safer on April 4, 2023 as well as myself and they said they would reimburse me for my losses. I have received No response and I am furious!! This might need a police report. So, I can file in civil court. Please help me!!! I was then terminated from employment. I have been out of work for just 2 months now!

  Business Response

  Date: 05/22/2023

  Thank you for taking the time to bring this to
  our attention; we are looking into this matter and a LifeSafer
  Executive Resolutions Manager will contact you to see how we can make this
  experience a better one.