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Business Profile

Optometrist

Midwest Eye Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Midwest Eye Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Eye Center has 19 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For two months, my 85-year-old mother, now on ********, has been waiting for preauthorization for her prescribed eye drops, ********. Despite repeated calls to the office manager at ********’s office, all we've received are promises, with no resolution in sight. It's frustrating, and she still doesn’t have the medication she needs.

      Business Response

      Date: 11/01/2024

      I apologize for the delay in responding to your message.  I work from home
      and was just forwarded the message yesterday (October 31, 2024).  I then
      needed to speak with the manager in an attempt to find all of the
      details. 


      The manager did arrange for the patient to have free samples when the first
      attempt was made for prior authorization (September 3, 2024) of the prescribed medication.  I
      have been told when the prior authorization was originally denied the patient
      was offered a generic of the medication and as of October 4, 2024 the daughter refused this alternative and stated they wanted the brand name.  

      The Rx Technician did submit an additional attempt to get the brand name prior authorized by the patient's insurance company yesterday.  We have no control over what an insurance company will covers.  This is an agreement between the patient and their insurance company. 

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $8000 for eyelid surgery
      Procedure unsuccessful, eyes aswollen, painful. First was told it would take a month to heal, then 3 months, now a year. Doctor **** * ******* says he no longer needs to see me.

      Business Response

      Date: 09/12/2022


      September 6, 2022 

      Better Business Bureau Attn.: ****** ****** Marketplace Resource Consultant 
      1 E. 4th Street, Suite 600 Cincinnati, Ohio 45202 

      Re: ***** ****** 

      BBB Complaint ID: ******** 

      *** ******: 

      Responding to your August 27, 2022, notice of a complaint by patient, ***** ******, this particular patient had a combination of functional and cosmetic concerns that I feel were well addressed by the oculoplastic surgical and non-surgical recommendations that I made and he responded in a very satisfactory manner to the surgery performed. His treatment and results fall well within the realm of normal care and the charges for the patient's medical care were reasonable, necessary, and well within standard clinic and surgical charges for the same or similar treatments. I would always be happy to see him back to discuss any further concerns that he may have, including any complaints regarding the charges for our medical/surgical treatments. 

      However, I hope that you and the BBB can appreciate that, since this is a matter potentially involving legally protected personal health information, further disclosures regarding the patient and his medical care cannot be made without express consent of *** ******. If you or the BBB would like to discuss this matter further with me and can obtain the consent of the patient to any further discussions regarding his care, please contact me so that I can provide any additional information which might be helpful. 

      With Best Regards, 

      Mark A. C*****, M.D. MidWest Eye Center 
      Corporate Office: 2865 Chancellor Dr., Suite 215, Crestview Hills, KY 41017 
      ###-###-#### 

      Customer Answer

      Date: 09/13/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      This procedure involves my eyes. Why would I want to go back to same place that failed already? Doctor didn't want to see me again after my expressed dissatisfaction with the results.
      Regards,



      ***** ******


    Midwest Eye Center is NOT a BBB Accredited Business.

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