Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto-Rooter Plumbing & Water Cleanup

  87 Carando Dr Springfield, MA 01104

  
• 

  Roto-Rooter Plumbing & Water Cleanup

  6356A Corley Rd Norcross, GA 30071

  
• 

  Roto-Rooter Plumbing & Water Cleanup

  12034 Exit 5 Pkwy Fishers, IN 46037

  
• 

  RR Plumbing Roto-Rooter

  280 Meredith Ave Staten Island, NY 10314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This disputes Invoice # ******** for June 9, 2025 services. The $10,500 contract followed a $743 sewer clearing (June 8).
  
  The contract covered trench excavation, concrete work, pipe replacement, hydro jetting, and backfilling. Roto-Rooter was to handle permits.
  
  Work on June 9 didn't match the contract; concrete and foundation work were omitted. Instead, a trench was dug for pipe access/replacement, and hydro-jetting occurred.
  
  Documentation from Jon B***** (###-###-####) was unclear. His manager, Andrew L** (###-###-####), offered more services or a $2,020 credit, which was declined due to missing documentation and scope discrepancies. The $8,480 invoice followed.
  
  The invoice amount is disputed because the work doesn't justify the charge.
  
  Requests:
  
  1. Itemized explanation of June 9 work.
  2. Additional $2,000 credit, totaling $4,020.
  
  As a returning customer, a fair resolution is expected.

  Business Response

  Date: 06/26/2025

  A detailed email was sent to the customer June 25, 2025, explaining the billing for services provided and offering options for a fair resolution.   A contact email and direct phone number for Roto-Rooter's local office were also provided.  As of now, RR has not yet received a response.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roto Rooter started out water mitigation on 4/24/25. They said they would deal directly with ********. Roto Rooter sent the first notice dated 5/22/25 stating we had an unpaid balance of 1,971.75. I contacted ***** **** from ******** to inquire about the unpaid balance. He said a validation report had been sent out via email to Cayce K******* on 5/8/25 from ***** ******* from ******** with specific items flagged. One was a test and lab analysis for 942.77. ******** requested the analysis and accompanying results. Cayce K******* never sent them over. On 5/22/25 I emailed Cayce to ask if she could please send the results to ********. She emailed back on 5/29/25 stating that she would send the results right over. On 6/2/25 I sent Cayce another email asking if she had provided ******** with the requested items. She wrote back explaining that the labs and test analysis could not be located and that this would be removed from our invoice. On 6/2/25 I called ***** **** from ******** asking about the remaining balance of $1,028.98. He said that Cayce K******* from Roto'Rooter should contact ***** ******* from ******** directly to explain the additional flagged items on the validation report to explain the charges. I sent Cayce an email on 6/2/25 asking her to contact ***** ******* about the additional items. No response. On 6/9/25 I reached out to her again asking if she had spoken with ***** ******* regarding the additional flagged items. No response. On 6/11/25 I received a second letter stating that we had 10 days to pay the full balance of 1,971.75. The balance had not been adjusted for the analysis that Cayce K******* said she would remove (942.77) nor did she ever reach out to ***** ******* from ******** regarding the additional flagged items . I will attach all email correspondence as well as the validation report done by ********. Roto'Rooter has failed to follow through with their due diligence regarding the balance of 1,971.75.

  Business Response

  Date: 06/19/2025

  Branch reached settlement with customer after ******** made adjustments and we deducted for testing. 

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday April 20th, I hired Roto-Rooter to diagnose and mitigate a water damage in my basement. The salesperson came to my house and drew a contract before any diagnosis was made. He said all expenses will be covered by my home insurance "*********" and that he will deal with the insurance and that they will send technicians to my house to perform a search and discovery to identify the source of water damage and go from there regarding mitigation. The technicians identified the problem to be a regular water supply damage which is category 1 water damage. they mitigated and left within 1 hour. The insurance adjuster came on Monday the 21st and gave their estimate. I later receive a bill from Roto Rooter for a total amount of $7,815.68 claiming they treated my basement in accordance with a Category 2 and 3 water damage.
  Not only they did not perform the tasks they claim to be charging for, but this level of mitigation was also not warranted based on the type of water damage. They also falsified the timelines and duration of when their techs were at my house.
  The insurance company paid $2,855.71 which I transferred to Roto-Rooter. Sonia P******* from RR has been harassing me and threatening me with collections and a lien on my home since April 28th as we were disputing the line items on the bill. RR later reduced the bill to $4,598.35 this is still too high and incorrect.
  It is worth mentioning, the sales person Steven R******** who told me all expenses are covered by insurance, and claimed "they have to cover what we bill, nothing out of pocket from you". Before he left he said " DO NOT sell our fans on ****, ok?" I was very confused about this comment and I asked, why he is saying that? he said "let's say there has been some billing issues".
  this tells me I am not the first person to fall victim to this business, to the point that other customers took drastic measures and sold their equipment to cover the bill.

  Business Response

  Date: 06/12/2025

  We are not seeking any further collection efforts from this customer. 

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, I put my home up for sale. A sewer backup caused $12,000 in damages (covered by insurance). Roto-Rooter inspected the line and diagnosed a back-pitched pipe with bellies, cracked joints, and corrosion. We signed a contract (attached) for a full line replacement using the open trench method. The contract total was $15,800, with an added clause stating that if asphalt removal was required due to a larger excavation site, a $3,000 charge would be added. This clause is clearly listed under the “Excavation Proposal” section.
  
  I paid Roto-Rooter $15,800. Instead of following the agreed open trench method, they performed a pipe burst and said the job was complete. I paid a landscaper $750 to restore the disturbed yard. My house went under contract, but the buyer’s inspection revealed standing water and the same back-pitched issue. I contacted Roto-Rooter, and they admitted the incorrect method was used. They returned to re-dig the yard.
  
  After this, Roto-Rooter stated they now needed to perform a street cut to complete the repair, and demanded $25,000. This directly contradicts the original contract, which states asphalt work—if necessary—would cost $3,000. I provided the signed document showing this. Roto-Rooter responded claiming they could not find any mention of the asphalt clause, despite it being plainly stated in the agreement both parties signed.
  
  They have communicated, but have not resolved the issue. Their refusal to honor the original agreement and their failure to follow proper repair procedures have delayed the sale of my home and caused significant financial strain. I am requesting that they honor the signed contract and complete the asphalt-related work under the agreed $3,000 contingency, not the revised $25,000 figure.

  Business Response

  Date: 06/12/2025

  We are currently communicating with the customer on how to address his issue.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first ontacted on labor day 5/56/25, the tech came and ran a snake, and listed on invoice mark/camera and 30ft snake. But on provided a snake . He said that the camera would be in a few days,yet my line continued to back up for 2 week before any came. I spoke to their company reps,and dispatch and was told that the marking,camera and cleanout was included in the 499.00. After the first visit they are sending a person to mark it today 6/07/25,and they are telling me that I need to pay a nother 650.00. This is a scam,because none would pay 499.00 just for a snake run,and a camera onlky. How owould they tell the customer the problem without th camera,and help the customer resolve it. So it biols dow to them charging me 1149.00. But the city will return the 650,but the 499.00 was a misleading charge. companies open drain and look with camers on a average cot of 80-150 dolls. I was mis lead with the charges

  Business Response

  Date: 06/17/2025

  I spoke with customer concerning charges and proper procedure when a camera Field Supervisor is called to inspect and locate source of blockage. Camera locator discovered that the source causing the blockage was on the city side of the main sewer line. Customer agreed to both charges and is in discussion with *** ******* **** ****** *******s (***) for reimbursement due issue of concern being the responsibility of the city for repair.

  Regards,

  D**** B****

  Excavation Manager

  Roto- Rooter *** ******* (062)

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/11/2025 we had a job done that consisted in "Ran picote and brush coating system from existing cleanout to perform descaling and brush coat in small s3cti9n of cast iron going towards city." The price was $5000 invoice # 24356912. The job was done by Raheem S***** employee # ****. This job has a 5 year warranty as stated in the invoice. On 05/30/2025 the pipes started backing up again so we called the 1800 number to request the warranty services. Over the phone we explained the issue and the representative agreed that we were still under warranty and that someone would come take a look at the pipes. On 06/02/2025 a worker named Thomas came to the property and after running a camera down the pipes agreed that the previously done job needed repairs. He said he would come back to fix the issue. After calling him to set a date, he asked for $7500 to do the repairs and after we reminded him about the warranty he stopped answering our calls. We are requesting the company to honor the warranty and repair the poorly done job.

  Business Response

  Date: 06/10/2025

  Roto-Rooter has been in contact with property management, ****** regarding the concerns with previous work done. We have come to an agreement and solution to the plumbing issues.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, 2025, we contacted roto rooter due to our sump pump backing up into our basement. We have insurance of up to $5,000. Therefore, we signed a contract with a Roto rooter field supervisor for an estimate of $3,000 NTE $5,000 for 7 days of service (5/24 to 5/31) which the supervisor said he would monitor the status of the services daily. The services were complete on 5/27–in 3 days (half the contracted time). Roto rooter still charged us the full $5,000 and they charged for 4 days of service when everything was dry on 5/27 (in 3 days). 5/25 no one comes out to check the status of our service and my calls and texts go unanswered even though the technicians stated the supervisor would come to the property between 1200 and 1700. 5/26 a different manger comes out and says everything looks good. 5/27 we again are left trying to get ahold of someone because our basement is completely dry. We attempted to contact Roto rooter several times on 5/27 to inform them our basement was dry and they could come pick up the equipment. No one returned our calls or text messages. On the morning of 5/28 I called the corporate line and they put a note out to the local office. After that call, the technicians picked up the equipment within 4 hours. The technicians stated that on 5/27 they had a miscommunication which resulted in no one checking the status of our property and that is why they did not pick up the equipment until 5/28. As such, I don’t understand why we are being charged for 4 days due to their error. Also I don’t understand how the final invoice could possibly total $5,000 when it was completed within 3 days instead of the max of 7 days they estimated.

  Business Response

  Date: 06/04/2025

  Spoke with ******** and answered all questions she had and apologized for the miscommunication with the returning of equipment. This job was capped at 5K, and came in at $6647.88. The 7 days mentioned was a range of a starting and finishing point of the job and not what the customer was actually charged for. The customer was sent the full mitigation file for reference as well. Customer was given my cell number if she had any further questions after speaking with her insurance company. No refund is warranted.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Roto rooter stated that, “the 7 days mentioned was a range of a starting and finishing point of the job and not what the customer was actually charged for.”  This single statement sums up my complaint.  Roto rooter estimated that at maximum the service would cost $5k over a seven day period.  This comes out to around $714 per day ($5k / 7).  Let’s round that to an even $1k per day times 3 days of service and we are looking at $3k.  Roto rooter still has not explained how the services they completed exceeded that amount.  And, it begs the question of why they would underestimate the dollar amount of service needed if in fact their statement is true.  I have requested that my insurance company complete a fraud investigation which they estimate will take two weeks.  Once I have the results of my insurance company’s investigation I will determine how to proceed.
  
  
  Regards,
  
  
  
  ******** *********
  
  

  Business Response

  Date: 06/11/2025

  Spoke with ******** and answered all questions she had and apologized for the miscommunication with the returning of equipment. This job was capped at 5K, and came in at $6647.88. The 7 days mentioned was a range of a starting and finishing point of the job and not what the customer was actually charged for. The customer was sent the full mitigation file for reference as well. Customer was given my cell number if she had any further questions after speaking with her insurance company. No refund is warranted. I asked ******** to give me a call if she had any further questions after speaking with her insurance company and have not received any calls. I can be reached at ###-###-####, and would be happy to answer any further questions. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  plumbing problem.
  Diagnosed with clogged main sewer lone. Charged 800$ to fix. Paid. Next morning same problem. Now told by rotorooter that it will be 5700$ to fix the broken pipe. Agreed for service. Dig down an to pipe and said this os a bogger job and they meed another 4600$. I called for a second opinion. Plumbers came out, and said its not broken where rotorooter said it was and no more digging toarda street is needed like other conpany saod. Break is from a spot that they fixed 7 years ago that came apart. Roto rooter only refinded the 800$ and is charging me 5000$.

  Business Response

  Date: 06/03/2025

  called customer and left message waiting on a callback

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/21/2025 Roto-Router came out in for a service request about active flooding in the basement, from main drain. Plumber snaked drained supposedly to the limit which stopped flooding temporarily and informed us we would have to contact the city or the HOA because the issue was the main sewer line and he could not access it. Total charge for service was $812.20 with a 6 month warranty. On 5/27/2025 flooding reoccurred, Roto-Router sent a plumber out to attempt to clear the line again. The plumber refused to service due to water on the ground, which was about 1/4" of water. Another company was contacted and paid to resolve issue, which was done and informed us blockage was in our line and able to be fixed. Blockage was not in main sewer line as was told by Roto-Router's plumber. Contacted Roto-Router and explained situation and requested a refund of some sorts. Refused to compensate. Business office address is *** ******** **** ****** ******* ** ***** ###-###-####

  Business Response

  Date: 06/10/2025

  Scheduled a technician to go out to service the customer free of charge under the guarantee of our previous service provided to the customer. Upon arrival, the technician provided images and also explained to the customer that the conditions of the basement where the problem occurred did not allow him to safely service the problem. There was more than 1/2" of standing water in the basement as well as many obstructions in the way from the access point of the basement to the trap where the technician needed to carry a heavy floor snake that uses electricity to operate. The technician told the customer he could have our water restoration come there and extract the water and clean up the obstructions before he began his work but the customer refused, at that point the technician told the customer that was fine but he would need to remove the water and clear a path for him to get his machine over to the specified area and to call him once it was clean so he could honor the guarantee. Customer said ok and once the technician left called another company to come in and snake the line without removing any of the hazards. Due to the safety concerns of the home during the visit and the fact that the technician was more than willing to honor the guarantee no refund was issued to the customer as it was his prerogative to search out another company instead of utilizing either solution provided by the technician to honor the guarantee.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included 

   

  The solution provided required additional payment, also before technician was dispatched we informed that conditions of service included flooding. No prior warning of possible refusal of service was given or what was not covered by warranty. The original service had well over a half inch of water and we were serviced then. The second attempt seemed to be an attempt to acquire more money for services that should have been covered under warranty. 

  
  
  
  
  Regards,
  
  
  
  ******* ********
  
  

  Business Response

  Date: 06/18/2025

  The customer paid for a snake to unclog their line. The line was cleared and the water was dropped. The customer called back and wanted us to unclog the line again under the warranty free of charge. We obliged and sent out another technician to clear the line again but the conditions of the basement were unsafe for our technician to perform the work (Water on the ground, obstacles in the way, etc.) The technician told the customer that he would have no problem re snaking the line but the conditions of the basement had to be addressed before he brought his machine over to the access. The technician told the customer we could get our water restoration department over there to do the extraction of the water and clean up the obstructions but the customer refused. The technician then told the customer no problem but they would have to take care of that for him to operate the machine to snake the line. The technician told the customer too handle the conditions and he would return shortly to take care of the snake but the customer decided to get another plumber instead to go and snake the line. Since the line was snaked and our technician had no problem honoring the guarantee as long as the safety conditions were met the company stands by its pricing and will not issue a refund as it was the customers choice to find an external plumber to risk their safety to do that job under those conditions.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issued occurred approximately a few months ago. Recently i have been harassed and stalked by employee Michael L*****. He made racist remarks and cussed me out. Roto rooter made a fraudulent invoice for $35,000 dollars. The insurance company paid 19,000 of it. The insurance company discovered an invoice that was double billed for equipment and services not provided. Therefore they refused to pay anything more. Michael l***** the racist mitigator is trying to hold me responsible for services never provided. His criminal employees also forged my name three different times and i have home video. I am not responsible for work not done and equipment not used. I certainly don't deserve to be stalked and harassed by michael l***** who is rude, nasty and condescending. He threatened me and refused to acknowledge their attempt to scam the company. This company trashes my house. Broke unnecessarily my personal items including my tv. Never replaced furniture moved. Forged my name and completely violated my home. This is not a business but a money laundering scam and attempts to defraud customers. I can only imagine all the seniors they scammed. They were paid but are being greedy trying to get more at my expense. Im the one owed for property damage and stressed!!!!!!!

  Business Response

  Date: 05/30/2025

  To whom it may concern,

  Everything this customer is stating is false, from the Roto-Rooter employee be a racist to Roto-Rooter being fraudulent. Roto-Rooter uses the insurance companies' program to come up with a price for the insurance company cover. Then the insurance companies decide what they pay out. When I spoke to this customer, I could not get a word in, and she hung up on me when I was trying to help her. I also asked for the video evidence she claims to have and that's when she turned angry and hung up. If Roto-Rooter did something wrong or being accused of very serious allegation I would like the proof so I can handle the Roto-Rooter employees. We will now be handing this off to our legal team to handle this further.

  Thank you

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The business specifically Micheal L***** again started off his response with saying everything I have stated was false. His nasty condescending attitude from the very beginning even when dealing with the insurance company was nasty. Also the insurance company claim handler name is Mark T***** who said he will speak up regarding Micheal L***** and his handling of this entire situation. 
  

  This is less about a financial dispute and more about ego, power, and fraud. Micheal L***** is mad and making this personal. At no time did Micheal L***** attempt to mediate any of this. He was confrontational from the very beginning.  
  

  The business responded and stated they use a program to come up with their prices. What program?? Not the program ***** **** used which was $18,000 less than what Micheal L***** made up in his head. This company has been  over charging people for years. ***** **** said no, they used a program and paid them. This greedy company wants more.  Roto rooter has a legal team as he stated to bully people and scare people into paying over price, out of control, unreasonable money. Not me. They were paid for what they did and are simply trying to bully me into getting over.  Ideally there has to be someone with more sense to deal with than Micheal L*****. He is a horrible representative of this company. Stop talking down to people and stop mistreating people because you think you are superior. 

  
  
  
  
  Regards,
  
  
  
  *** *****
  
  

  Business Response

  Date: 06/02/2025

  To whom it may concern,
  
  Everything this customer is stating is false, from the Roto-Rooter employee be a racist to Roto-Rooter being fraudulent. Roto-Rooter uses the insurance companies' program to come up with a price for the insurance company cover. Then the insurance companies decide what they pay out. When I spoke to this customer, I could not get a word in, and she hung up on me when I was trying to help her. I also asked for the video evidence she claims to have and that's when she turned angry and hung up. If Roto-Rooter did something wrong or being accused of very serious allegation I would like the proof so I can handle the Roto-Rooter employees. We will now be handing this off to our legal team to handle this further.

  This case is now over to Roto-Rooter lawyers to handle this case. This customer will continue to spread these lies about Roto-Rooter so she does not have to pay for the service that was provided.

  Thank you