Business Profile
Plumber
Roto-RooterThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.16/5 stars
Average of 504 Customer Reviews
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Review fromChris B
Date: 07/07/2025
3 starsRoto-Rooter 18-month Interest Free Promotion. Is this Bank fraud??????RR did a fine job with repair but provided me with incorrect information about the interest free offer. ** informed me of the promotional program and said I would receive a "payment card" in the mail from **************, which I could use to make the interest free payments for 18 months (cost of repair was $3,800). The card arrived today. The letter read, "Welcome! Your new credit card, issued by **************, is here." I called ************** and they verified that indeed the card was a credit card, not a payment card. Since I did not ask for a credit card, I deem this bank fraud. Be careful everyone!Review fromCyndi S
Date: 07/07/2025
1 starCyndi S
Date: 07/07/2025
If you can find somebody else, find somebody else. This is probably been the worst company I have ever dealt with clogged toilet and tells me that the pipe need to be replaced and ****** it up with another pipe and a household brick. I wish I wouldve went on reviews first save yourself the hassle and get somebody else.Roto-Rooter
Date: 07/08/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromLORI S
Date: 07/05/2025
1 starLORI S
Date: 07/05/2025
No stars! Do not recommend! They lied about services they said they did. Charged my insurance for cleaning up the carpet, but we don't have carpet in the kitchen! Thankfully the insurance came out and took pictures.Roto-Rooter
Date: 07/08/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromBeverly N
Date: 07/01/2025
5 starsHonest about what the house has as issues and on time, cleaned up after the event. Nice guy.Review fromJeff J
Date: 06/29/2025
2 starsJeff J
Date: 06/29/2025
They came out to clean the drainage pipe connecting the 2 bathrooms, A t-tube if you will. They did that successfully. Unfortunately before they re-installed the 2 toilets they first cut off the flange from the cast iron pipe that has been there not leaking since 1972, and installed some plastic compression concoction. I have been in construction for years, never seen something so ridiculous. When the plastic flange failed, nothing could be done since the destroyed the original, un-damaged cast iron flange. Would have been easy to just replace the wax seal, but there is no longer anything to attach anything to. They spent more time trying to upsell everything instead of competently performing straight-forward tasks. Don't use them unless you know something about plumbing AND plan to babysit them and watch EVERYTHING they do...Roto-Rooter
Date: 07/01/2025
Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.
Thank you,
*** *******
Customer Satisfaction ManagerReview fromCorporate Greed Destroys Lives
Date: 06/29/2025
1 starCorporate Greed Destroys Lives
Date: 06/29/2025
What a poor example of a business with integrity, because this business has none. Charging $1500 for a wax ring and a supply tube and unclogging a toilet to a pair of disabled elderly people in wheel-chairs is morally bankrupt. Don't use this company they are criminals who pray on those less fortunate.Roto-Rooter
Date: 07/01/2025
Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.
Thank you,
*** *******
Customer Satisfaction ManagerCorporate Greed Destroys Lives
Date: 07/01/2025
You apparently dont know how to read a invoice number. I called and left messages and emailed the company too with no acknowledgment of their wrong doing or even an actual response.Review fromFrank V
Date: 06/28/2025
1 starFrank V
Date: 06/28/2025
DO NOT HIRE. Tuesday 6/24/25 I paid $512 to fix a floor drain that was backed up. They recommended hydrojet to clear out the issue. It appeared that it fixed the problem and they left. Today, 6/28/25 the exact same drain I hired them for backed up while doing laundry. I called them back, they arrived and wanted to charge another $250 dollars to fix exact same drain. I rejected, the offered $127, I rejected, they went to their vehicle for half and hour, came back and still would not fix without charging. Their 6 month warranty means nothing. They have lost my business. I will make sure friends, family and acquaintances never hire them again.Roto-Rooter
Date: 06/30/2025
Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.
Thank you,
*** *******
Customer Satisfaction ManagerReview fromDenise G
Date: 06/26/2025
1 starExtremely Disappointed – Price Gouging and Unethical Practices
We had a highly disappointing and troubling experience with Roto-Rooter that we feel compelled to share, especially for families new to the area or in vulnerable situations. As a Coast Guard family who had just relocated to Southern Florida from Connecticut under military orders, we were dealing with the stress of moving and settling into a new home when, within just four days, our cast iron pipes began backing up.
Roto-Rooter dispatched a contractor (without notice) to assess the situation. Over the course of the entire day, we were pressured into agreeing to a service package that was later revealed to be extremely overpriced.
Services Provided:
Descaling (70 feet)
Hydrojetting (70 feet)
Replacement of PVC Cleanout
Initial Quoted Cost: $11,100
Final Charged Amount After Negotiation: $8,600
We pleaded with the general manager regarding the excessive and unreasonable pricing. After significant discussion, we were given a $2,500 discount. However, upon obtaining several second opinions from other licensed plumbing professionals, we were quoted for the same scope of work between $1,700 and $2,500 — a fraction of what Roto-Rooter charged us.
What makes this situation especially upsetting is that the contractor was made aware of our military status and the personal and financial stress we were under. Despite this, we were still subjected to aggressive sales tactics and an egregious overcharge for essential plumbing work.
We expected professionalism, transparency, and fair pricing — not manipulation and exploitation during a vulnerable time.Review fromcharlyn B
Date: 06/21/2025
1 starcharlyn B
Date: 06/21/2025
Rip Offs, To BIG TOO CARE some workers are unprofessional, amateurs and inconsiderate 4 month training. To call for a leak and be told we will not be able to find a leak in the large house, how about starting in the kitchens or bathrooms before you tell the customer the plumbing is out dated twenty years old. The worst part is the demolition and unbelievable holes in the ceiling, how big or how many no consideration of the cost to have their disaster fixed {drywall, plaster and paint} by another company. I wish I could attach pictures. They will never step back in this house again. THE COMPANY SONG "AND AWAY GOES YOUR MONEY DOWN THE DRAIN" Hopefully they'll stand on their warranties, and not try to find a way to say it is not included.Roto-Rooter
Date: 06/22/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromJ. W.
Date: 06/19/2025
1 starJ. W.
Date: 06/19/2025
I would leave no stars if I could! I was billed over $400 and no repair was made. They showed camera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. ***, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets.Roto-Rooter
Date: 06/20/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerJ. W.
Date: 06/23/2025
How funny, this is a similar response that they provided on my ****** review. I did email them at the address provided. Name. Invoice number. Same with the voicemail I left before I wrote the first review. No explanation except that this is a company you should run from. Zero credibility and no ethics.
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