Business Profile

Property Management

BRG Realty

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for BRG Realty's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Title: Health and Safety Neglect

I’ve been dealing with serious unresolved issues at BRG Apartments (**** ****** ****** *** **** **). A flood from the upstairs bathroom caused a large crack in my ceiling, which began leaking water. I reported it immediately through the emergency maintenance line. The person I spoke with admitted that the first technician had failed to even check my unit — a serious oversight. Despite multiple follow-up work orders, the ceiling has never been repaired.

Around the same time, I began experiencing a severe roach infestation. Roaches are coming out of the ceiling crack, crawling through the kitchen and bathroom, and even climbing on my computer desk. After the building was reportedly treated by pest control, the problem actually got worse — and based on my security cameras, I do not believe my unit was treated at all during that time, as no activity was recorded.

When I spoke with the upstairs neighbor, they told me they had been reporting a long-standing leak before the flood — showing that this was a known issue that had been ignored until it caused further damage.

I am a clean and responsible tenant who works in Facilities Management, and I understand what proper maintenance should look like. I’ve been forced to sleep in my car or stay with family when I have my daughter due to these unsafe conditions. I’m also now facing the possibility of having to discard furniture, electronics, and other belongings just to avoid bringing this infestation with me.

Management has offered to let me break my lease without penalty, but that doesn’t solve the financial and health consequences I now face, or how I’m supposed to move without bringing this issue into a new space.

Despite extensive communication and clear evidence of ongoing health and safety hazards, BRG has shown no urgency, no accountability, and no real action. I am documenting everything and preparing formal complaints with local housing authorities and considering legal action.
Business Response
Date: 06/11/2025
We have met with the resident and this issue is resolved
Customer Answer
Date: 06/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Despite the recent treatments, there remains visible infestation. This raises continued concerns about the condition of the unit, even as I prepare to vacate. I have made every effort to maintain a clean and sanitary environment, and I want to be clear that the presence of pests has not been due to tenant negligence.
Initial Complaint
Date:03/04/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I moved into the apartment complex in May of 2024 after we got married. For a while things were great and we loved the apartment. It was not long until we began to smell cigarette smoke wafting in from our windows during the summer. This forced us to close and keep the windows closed in our apartment. We could not sit on our deck without smelling our neighbors smoking. When winter came around it got worse. The cigarette smoke began to get into our apartment without having any doors or windows open. We also began to smell the stench of marijuana in our apartment as well. I complained to management to which very little was done even though it was strictly against the policy written in the contract that there was to be no smoking of any sorts in the apartments, not to mention the legality aspect of what was taking place on the property. Soon, the smell was constant in our apartment. We could not step foot into our bathroom without the overwhelming smell of marijuana and cigarette smoke. We complained to management countless of times and our messages were ignored and we heard no response for months. I even called the police twice to which nothing was done. During this time my wife became pregnant and I was very concerned about the health issues this may cause her and our unborn baby. There would be nights when the smell would come into our bedroom and wake us up and cause her to throw up several times. This was also in the winter and we could not simply open our widows to air the apartment out either. I told management that we going to move out because nothing has been done to help us and it was quite actually unsafe for my family to live in this apartment. Management chose to make us pay when it was unsafe because we were supposed to give them 60 days of notice before vacating even though it stated in the contract that there could be negotiation in certain circumstances. I felt we were treated poorly and do not want others to be treated as such.
Customer Answer
Date: 03/25/2025
We lived at ***** ******* Apartments
Address of the apartment complex was **** ***** ****** **** ****** *** *****
Our personal address was **** ***** ***** **** ** **** ****** *** *****
Business Response
Date: 04/11/2025
As stated before, this complaint was originated before we assumed management duties for ***** *******. After reviewing the situation, we feel we followed all of our protocols in dealing with this complaint. *** ******* complained of smoke odor in two separate apartments in which we began the process of fixing. There are certain rules we must follow to eradicate a problem or complaint. In both circumstances, after each apartment did not comply with our demands, we non- renewed them. ** ******* decided to give us written notice on 1/16/25 with his lease ending in the middle of March. He chose not to fulfill his notice and moved out on 2/3/25. He was charged appropriately per the lease agreement and has since paid the balance. We feel we followed the lease and our guidelines in handling this complaint and we wish *** ******* the best in the future.
Initial Complaint
Date:01/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My apartment was purchased by BRG from **********. In November 2024 I paid an extra $100 on my rent so in December 2024 I would pay $100 less. I emailed A***** asking for an updated ledger over 6 times and got no reply. I emailed her 11/2

I emailed six (6) times regarding my balance needing to be updated to $700 exact matter, and all six emails were unanswered. On 11/26 I noticed that the ledger incorrectly displayed a balance due of $800 (since I paid $900 in November). Additionally on 12/1 I followed up on this, and also let A***** know that me sending a payment for just $700 wasn’t an option either, as partial payments was not turned on. After not hearing back, and with rent being due, I emailed again on 12/2, 12/3, 12/4, and finally on 12/5 as I was worried of a late fee being applied. In my six years of living on ******** (****, ****, and now ****), I have never once been late on rent, that is something I pride myself on.

I also diligently checked RentCafefor an updated ledger daily. I left for California for work on Thursday 12/12 and that morning the ledger still reflected $800. I returned Monday evening 12/16, and received a late payment email which FINALLY mentioned me owing $700. Upon receiving this email, I immediately opened the app, only to see the $800 balance still reflected. While the email references $700, the ledger still incorrectly shows $800. Partial payments are also still not turned on, so it won’t let me pay $700 as the balance owed incorrectly shows $800. A***** let me know the $800 is due to a late fee. The late fee was applied 12/6, and BRG claimed not to get my $100 payment (I made on 11/6) from ********** until 12/12.

BRG then made me pay $800 in rent December 2024 when I only owed $700. This company knew I paid extra to ********** for November, and ignored my 6 emails, and still applied a late fee to ensure they got their full $800 instead of the $700 rent that I should of paid.
Business Response
Date: 01/02/2025
Hi, thank you for contacting us. Unfortunately we have not been provided the accounting from ****** **** at this time, but based on what you have provided we will remove your late fee, and your balance will soon reflect the additional $100 you paid once we get their information.
Thank you and we will make the adjustments.
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******
Initial Complaint
Date:08/10/2024
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently in residence at Miamisburg by the mall, and on Saturday August 10th 2024 I accidentally locked myself out of my apartment. Well when I signed the lease on June 28th my roommate and I decided to pay for emergency around the clock maintenance. So I contacted the emergency number, a gentleman probably returned the call, I explained my situation and at that point he proceeded to tell me that it will be a $50 emergency lockout fee and that he would be at my place in an hour. So let me get this straight, I already pay for emergency maintenance, so $50 was added on top of that, and the response time is 1 hour? How is that even justifiable? So when I first inquired about this property I was told that I was not allowed to view it prior to signing per BRG policy. They also informed us that the property I was interested in was currently under renovation and would not be finished until around the time I moved in. The first day I moved in, the handrail going upstairs comes out of the wall because it was screwed directly into the drywall. There were paint drips, the HVAC unit leaks and this whole time I'm continuing to remain optimistic until now. $1505 a month and I can't even begin to understand how this could be rationalized.
Business Response
Date: 08/16/2024
*****,
First, thank you for living at one of our Brg properties. I am sorry that you were locked out recently. Everyone signs a form when they move in that indicates there will be a $50 lockout fee if this situation arises. I have included this in this response. This also is stated in the lease agreement you signed. In the future, you can still call us or you’re happy to call locksmith, but they will probably charge you 2 to 3 times more. Please contact our office and we will be happy to fix anything in your apartment. Thanks again for choosing us as your home.
Sincerely.
C*** H******
VP of Operations
Initial Complaint
Date:05/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I have been living at **** ********* **** **** **** **** ** ***** for the last two years. I got a lease renewal on 5/17 for $1605/month by saying that I am currently paying $1575/month but I am paying $1515/month after a $60 concession which translates into a $90/month increase.

I have reached out to the management but they were saying that it is the market rate for a two bedroom apartment and due to inflation and renovations that they are doing for the buildings such as side, painting, etc. I am already paying a premium for my renovated unit but I should not be paying for property renovations.

How is the market rate assessed?
Why did the $60 concession get removed from the lease?
Why I have to pay for Pest control $5/month when I got no treatmentment in my unit since last two years?
Sewer charges are too high and management failed to explain how the bill is getting split for each tenant after server complains
Rental office staff is very rude and zero people skills as if they are renting

Property management said that I can vacate the apartment if I don't want to pay whatever they charge with two months notice. Now, I don't have enough time to find another apartment and move out with two months notice before my lease expires on 7/31.

I am happy to pay a $30/month increase without an overcharged sewer and pest control fee. Please see attached lease renewal letter and billing statement. I request BBB to help on this request on a fair business act.

Thank you in advance!
********** *******
###-###-####
Business Response
Date: 06/07/2024
In response to your question regarding water / sewer expense. We use a third party billing company who takes unit reads based on the sub meter that has been installed in your unit on your water line. The billing is based on your individual usage.
Concerning your rent question. We evaluate throughout the year our standard market rent based on a number of factors. These factors include such things as property taxes, property insurance, cost of supplies, and overall operational cost. Your new rate of $1605 is our market rent for your unit. Each floor plan and amenity is evaluated each year. Per your email, if you would like one additional month to find a new home I will make the concession and allow you the additional time. The offer or extending your move out until 8-31-2024 at your current rent is an offer I will make until 6-12-2024. If you would like to take advantage of this please give us notice of your move out for 8-31-2024 by 6-12-2024. If not, and you wish to stay in your home, the rate will be $1605.
Customer Answer
Date: 06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
It did not answer all my issues. Yes, property can charge $1605/month with the current $60 concession that I currently have in my lease. Why should I pay for Pest control when I don't have or need such treatment? It should be under their operational cost. Need an explanation how they are protecting cars at this property? How will this property resolve unreasonable/over charged sewer charges?

Regards,

********** *******
###-###-####
Business Response
Date: 06/12/2024
Previously I had given you additional time which your requested which was today, to provide a move out notice, sign a lease, or go month to month. You will need to make a choice of those three.
As far as your water bills, you have the option to reach out to the company doing the billing to check but it appears your usage is in line with last year. Rates, which we do not control have increased.
Customer Answer
Date: 06/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I am not asking for extra time to move out rather asking the current concession of $60 to continue in the new lease.
Pest control fees should not be part of lease rather it should be operational cost
I have reached the utility billing company several times. They said they can not resolve billing issues as they just create bills per landlord instructions. It is definitely not under a fair billing act and over charging to tenants.
What about car vandalism on this property? How they are protecting.
I can sign a new lease but open issues need to be addressed/resolved.

Regards,

********** *******

Business Response
Date: 06/18/2024
I am sorry you don't agree with our response. We are not offering you a concession, at this point you have the option to either sign a lease at the offered price or go on a month to month lease which will be at a higher rate.
Customer Answer
Date: 06/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
This business did not address all my concerns (High/Unreasonable Utility Bills, Pest Control fee, Security concerns for residents property). This business always focuses on their benefits and is good at charging residents a fee for everything and rip off. They don't care about residents' concerns except filling their pockets with extra money. They knew that they were doing unlawful business here. That's why they don't want to address all my concerns except increasing rent every year.

I may have to proceed legally if they don't resolve all my issues.

Regards,

********** *******
###-###-####
Initial Complaint
Date:01/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You told manager I wasn’t exactly sure of my move out date and instead of waiting for me to get back to her or reaching out, she went ahead and just put another 30 days on the notice.
Business Response
Date: 01/09/2024
Hello,
In regards to this complaint, per your lease you are required to provide at least a 30 notice to vacate. You did provide that notice and filled out the form for the end of the month. Our team also did the pre-move out walk to get a status of the apartment home. We have since leased the unit to another person based on your move out notice paperwork.
Initial Complaint
Date:01/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had originally signed a one year lease with ******** ***** (BRG Realty) in *********, ** in 2022. Shortly after I moved in, I was laid off and became unemployed. I was very candid about my job situation with the property management, all throughout 2023 while continuing my employment search. When my lease was about to expire, I asked for a three-month extension to the lease because I had just had several interested parties request interviews for employment candidacy. Fast forward to me taking a job out of the state, I was told to give 30 days notice since I had received a job offer on quick turnaround terms. I was also told to pay the full amount of my rent for the month I was moving out and I would receive a refund on the over-payment with my security deposit.
When my security deposit was returned, it did not also include approximately $300 of rent over-payment. I was told by a financial person at BRG HQ that I didn't give 60 days notice on move out, so them taking my $300 over-payment was 'the nicest thing they could do' instead of the full penalty for early move out. After reviewing this situation with the property manager about what had happened, I discovered that I was never issued a lease extension. They issued me a whole new lease with the same 60-day move-out terms when I already told them I was only asking for an extension due to employment opportunities arising! So, the last thing on my mind while managing and traveling for three interviews at the time was that I needed to give 60 days notice of move-out, AGAIN, after I had already discussed this situation several times with the property manager at ******** *****.
This practice seems predatory in nature to me and, in hindsight, turns out that it was the result of them not issuing me a lease extension as I had asked originally.
Business Response
Date: 01/10/2024
Hello,
I have reviewed your comments and concerns. Based on the lease I have attached your lease when ended on 11-25-23, we will refund you rent paid for the last five days.
I will refund you for the five days at the end of the month from the 26th to the 30th. The check will be for $178.30.
Customer Answer
Date: 01/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the efforts of all parties to resolve this complaint.

Best regards,

***** *****
Initial Complaint
Date:07/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,
I am living at **** ********* **** **** **** **** ** ***** since July 31st 2022. It looks like the leasing office sent a renewal letter e-mail on March 30th, 2023 to renew my lease from 8/1/2023. The lease renewal letter has the rent increase to $1,515 from $1475 and the offer was valid for 30 days. The original e-mail went to my gmail account spam folder. So, I wasn't aware of it. There was no other communication about this offer. I got another e-mail from the leasing office on May 31, 2023 about my renewal. Upon checking on the website, I found $1360 rent per month for 1000 Sq.Ft which was less than I am paying. I have requested to reduce my rent or keep at the same but the leasing office person said whatever the rent on your offer letter is below the market, it is approved and no negotiation. On July 4th, 2023 I went to my rental online account to see the new lease and I found nothing, then I went to the leasing office. Now, they are saying that rent has increased again now the new renewal is $1575 but not $1515. Management is rude and reckless. They want to increase rents on a daily basis like gold prices. Extremely poor management in the office. Not helpful nor friendly and most certainly never willing to help.

Why are lease renewal letters going to e-mails only?

Why lease offer letter sent 4 months before lease expires?

Why is the lease offer valid for only 30 days? If so, why was the offer valid on May 31st, 2023 but not valid on July 5th?

Why does the current resident need to renew the lease before the lease expires?

Please see the attached offer letter and e-mail communication.

I did not deny the lease renewal at $1515 rather negotiating. I want BRG Realty to look into this matter and resolve this issue ASAP so that I can sign another 12 month lease.

Please check the attached supporting documents.

Thank you,
********** *******
###-###-####
Business Response
Date: 07/11/2023
Our VP of Operations has been in contact with the resident and will be meeting with them this week.
Customer Answer
Date: 07/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I met Cass H****** today and came to an agreement.

Regards,

********** *******
Initial Complaint
Date:02/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November I gave notice to BRG apartments in ********* ** that was I was vacating my apartment at **** ******* ***** *** *** ********* ** *****. I was told I had to give 60 days notice, which was 1/3/23. I actually left the apartment in November, and turned the keys in on 1/3/23. I called to follow up on my security deposit was shocked to see that only $15.28 of my $250.00 was refunded. The apartment was left in equally clean and good condition as when I moved it, however, they are placing false charges on me to avoid returning my deposit. I'm sure the BBB is familiar with this type of complaint so my hope is that you can assist with resolving this. They are charging me for items they are legally required to do between tenants. There was no trash left in the apartment yet I'm being charged for it, carpet cleaning, etc. The deposit of $250 should be returned so I have not cashed the check. Can you please help me? The company is not being honest withholding money from me.
Business Response
Date: 02/23/2023
We refunded an additional $100 to the cover the $75 for carpet and $25 for painting for which the pictures were not as clear. We have pictures of other damages and cleaning but didn't charge.
the remaining charges to the security deposit are for the utilities that are billed in a rears.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 2, 2022, 5:00pm I noticed my ceiling was leaking in my apartment. I called the emergency maintenance number and spoke with someone. I stated if it the leak did not get any worse, It would be ok if they came out the next day. The maintenance man stated if it got worse he would be out that night on the 2nd. Shortly after I noticed the leak spread to another area. I ended up talking to the maintenance man two more times and asked him to come out. He stated he would be out the next day on the 3rd. I emailed the property manager pictures of the damage. January 3rd I made 8 calls to the BRG apartments office and left voicemails and never got a call back. By 2:00pm I never heard from maintenance or anyone from the office. When I would call the offices, it wouldn't ring, it would go straight to voicemail. I then reached out to Dustin D******* office, the portfolio manager for the property, to try to find someone to contact. Finally at 3:05pm the property manager, Carrie W***, called me from a "No Caller ID" and stated she didn't receive my email, that she had a new one. I resent the pictures. A maintenance man came out, saw the damage, said he didn't have any tools, and stated someone would be out on the 4th to look at light fixtures to check for water and corrosion in the wires, as well as someone would be out to look at the drywall. No one came on the 4th. I made 12 calls on the 4th and again never received any communication back. I emailed Carrie w*** at 3:51pm letting her know I am concerned about the lack of communication and how it is impossible to reach someone regarding this situation. She did reply and stated the leak had been stopped and the ceiling has to be dry before repairs can be made. I replied and explained to her that was not what I was told by maintenance and I still needed the light fixtures checked, per the fire department. I have not heard back from Carrie or maintenance. I have also had other issues that have yet to be resolved.
Business Response
Date: 01/06/2023
We understand your concern and have had our team out to evaluate the leak. We also had the electrical fixtures checked today and want to insure that everything is dried out first. We will be calling you to schedule a time to bring our drywall team in to make the repairs next week.
Customer Answer
Date: 01/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

BRG Realty is NOT a BBB Accredited Business.