Complaints
This profile includes complaints for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 46 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a flat tire on Mother's Day. Called for a tow. After getting tire replaced sensors going off and steering wheel not straight. Took it to ****** tire amd they said appeared to be result of tow. Called AAA, the agent never called me like she said she would in email. Sent them the information she requested via email. Got a quote from dealer. Tie rod bent and need to replace drive shaft, which ****** ****** mechanic said that a bad tow/being hooked up incorrectly is what caused the damage. There would have been other damage if it was result of us driving it. Denied claim without calling to speak to me or the shop where the car was inspected. Agent will not return calls or emails, but in denial email said to contact towing company. They won't return calls or emails and said I have to go through AAA. Maddening and just want our car to be fixed for something that the towing company did.
Business Response
Date: 06/12/2025
Dear BBB,
Thank you for reaching out to AAA. The member has been informed about the denial of his damage claim by the independent contractor.
Thank you,
AAA Member ExperienceAs per our Member Benefit Guide:
DISCLAIMER
It can be found on page 17 “We have contracted with independent service facilities to provide Roadside Assistance. AAA shall not be liable for any damage, injury or loss occasioned by or resulting from rendering, attempted rendering, or failure to provide any Roadside Assistance or towing service or failure thereof by an independent service facility. Independent service facilities are not agents of AAA, nor is AAA an agent for them. They are solely responsible for their actions and for any legal liability arising therefrom. Any arrangements you make for subsequent nonemergency repairs are between you and the service facility.”Customer Answer
Date: 06/25/2025
From: ******* *****
Sent: Wednesday, June 25, 2025 3:54 PM
Aaa would not return phone calls or emails. They stated that it was in the agreement but nothing was ever done to make it right. Contract with a subpar company and dont protect their customer. I did not respond to initial email as I started to answer and got interrupted. Do not want it to be marked as settled aaa did nothing.Customer Answer
Date: 06/27/2025
It was Mother's Day, so 5/11.
We were gifted our AAA membership by my parents. We didn't pay anybody other than AAA.
I am so sorry for my delay I had issues logging into the bbb system and then got side tracked, then we had a busy week leading up to vacation this week. Thank you for your patience.Customer Answer
Date: 06/30/2025
The disclaimer does state that they are not liable, although this is several pages after the benefits page
which i find to be misleading. And they are contracting with a company that did bad work and then
the information aaa provided for elite automotive was for dispatchers and the manager hid behind
them and refused to respond to me and the insurance adjuster.
I called them on 5/11. I did not realize they were using an independent contractor.Business Response
Date: 07/02/2025
The member has been sent a settlement agreement for processing. This matter is considered closed.Customer Answer
Date: 07/04/2025
AAA unexpectedly reached out and changed their determination the other day. I sent the information to our insurance adjuster but thank you so much for your help in getting them to do right.
Hope you have had a happy 4th of July,
*******Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 6th of 2024 I *********** ***** had used my father ***** *****’s aaa roadside assistance to have my vehicle towed to my residence at **** ******* ****** ********** Ohio due to a minor automobile accident.Upon arrival the tow truck driver hadn’t been there no time and me and my father were under the impression this man seemed highly intoxicated.While hooking my vehicle up which was a blue 2009 ***** *****,the driver proceeded to pull his penis out while he was tightening the chains on my front tire he pulled his penis out with me and my father literally within a couple of feet from him and goes I have to piss and starts to urinate wide out in the open while we were standing in a park on the side of a busy road with 3 ********** police officers and the other person who was involved in the wreck standing right behind us,they were far enough back they didn’t observe him urinating though only me and my father did.I rode with the driver to my residence and upon arrival he had dropped my vehicle off and left and I went on about my day I honestly wasn’t even worried about the fact that this man was clearly highly highly intoxicated and had pulled his penis out in front of me and my father.I went out the following day to asses the situation and see what exactly was going on with my vehicle from the wreck and had noticed little parts to my ignition in the floor board.So I then had called aaa and explained the situation and asked what I should do further.I spoke to A***** R********* there damage case manager and she told me have estimates done and email to her she aaa would investigate the situation.She had then sent me the attached document letting me know that they are not going to repair the damages that was clearly caused by the tow truck driver that they had contracted out for my roadside assistance.I just want them to repair damage that was clearly caused on there behalf…Business Response
Date: 02/24/2025
The damage claim was denied as the vehicle was operational once the vehicle was dropped off. We consider this matter closed.Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are
Regards,
*********** *****. The tow truck driver clearly ripped my ignition out of my vehicle.It wasn’t damaged before he got in it and the damage was done after he had dropped my vehicle off and handed me my keys.Its not like I’m going to go rip my ignition out just to get a new one this isn’t an everyday occurrence by any means whatsoever.No they did not resolve the situation they pretty much just told me I didn’t have enough proof that it was the tow truck driver.In my opinion they should have took Responsibility just for the man pulling his penis out at me.Aaa is a joke I’ve used them for over 10 years and this is how I get treated?Its absurd…Initial Complaint
Date:02/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Working with AAA has been a nightmare. I booked a vacation with them as a travel agent. I don’t think anyone in this office knows what they are doing. The travel agent Angela didn’t book my flight till two business days after we requested it to be booked. As a result of this the prices went up and I am responsible for paying additional money. I asked for a refund to the manager Scott on a record like he even mentioned they messed up. He had to get approval from Jenifer who declined my request for a refund for the mistake that happened. I have email’s that prove that AAA messed up. I am just requesting a reimbursement for the amount that the flight changed due to there mistake. I have requested a call from Jenifer but she has never called me. I also have issues with my flights they have the wrong spelling on the names. I have called to get this update they told me it’s been fixed. Now on ******** ******** app we aren’t even showing a ticket. I have called over 5 times to try and get a fair resolution and get my wife ticket fixed. I hope you can help me.Business Response
Date: 02/26/2025
Client is working with
leadership to address concerns. $200 requested by client has been processed and is currently in
route to client. ETA 2/28. Client has stated he will withdraw the complaint.Customer Answer
Date: 03/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:01/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got Aaa in hopes to get my truck towed because it wouldn’t work. I tried to get a tow and couldn’t. I had to pay $65 for a same day service fee so I paid that and requested a tow. Their driver called me and was really rude and disrespectful so I cancelled the tow. Upon calling them back they said they would be able to refund my $65 same day fee. I get a call today to tell me that they cannot refund my $65. I did not use their service the same day and I want my money back. AAA is an awful company.Business Response
Date: 02/24/2025
The same day fee has been refunded to the member's balance on the membership.Customer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tuesday January 14th my car battery needed replaced. We signed up for AAA membership and spent the over $200 on a battery. Then Tuesday January 21st my car battery was dead again. After calling AAA a team member determined that it was a faulty battery. We have called daily since Tuesday to have someone come out. They said they can not they are not doing house calls right now. I still don’t have my battery replaced and it is effecting my work.Business Response
Date: 01/26/2025
Good Morning,
Being Sunday I texted the AAA member and explained I did not want to bother on a Sunday but I am available all day to help at ###-###-####. I will also call tomorrow to follow up if I don't hear back today.
Thank you,
Dax
Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since becoming a member, it has been h**l. I don’t believe AAA wanted to help in all of my phone calls (over a dozen calls in 24 hours).
I called initially to have my car towed from one automotive shop to another. (Call ID ********). I was told by the agent that I could 1) stay a work and not meet the driver and 2) pay for any additional charges over my basic membership since my upgrade to plus wasn’t going to apply for another week. I said fine. The driver called me back and said that was a lie. I had to be with the vehicle and had to be there to pay.
I cancelled that tow, called back that evening and scheduled a new tow (Call ID ********). Same location. I was originally quoted 6.5 hour wait and after about 2 hours an agent called asking if I would do an unattended tow. She apologized for the delay and I said that would be fine. She then told me the tow truck driver couldn’t pick up the car from its location, ******* *********, during after hours. I said I called earlier and released the car so it’s in my custody but I can’t drive it so I left it in the parking lot. I was having it moved to the correct repair shop. She told me the tow couldn’t pick up the car from a collision center after hours. I advised I called and had it released. I have documentation to prove I had this conversation prior to both tows. She told me because we were on a recorded line, she couldn’t help and I had to start over again. Even when I asked if I moved the car, would they come out.
A third request was open to which I never received a Call ID number via text. I was quoted 6.5 hours initially so I tried to drive the car to the destination, but I had a flat. That tow finally completed around 12:30 am.
Now today, Call ID ********. The rental I am using died and I needed a charge for my electric rental or a tow to another charger. A flatbed was brought out even thought I said the electric vehicle is dead. I was told I had to start another work order.
Just say you don’t want to helpBusiness Response
Date: 03/01/2025
Dear ******* *******,
Thank you for your feedback regarding your AAA Roadside Assistance experience on .
We sincerely apologize for our failure to meet your expectations. Your comments have been provided to the appropriate management team to ensure that corrective action is taken.
Thank you for the opportunity to enhance our service for all Members and for your continued membership. We are confident that, should the need arise for future roadside assistance, your experience with AAA will be significantly improved.
Please feel free to contact us with any additional questions or concerns.
Sincerely,
Alyssa O*******
Member Relations Coordinator
AAA Club Alliance Inc.Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 for 1 the bad way.
Took my car to AAA Auto to have the transaxle CV joint replaced. The mechanic said that I should also have the other side transaxle replaced as well. So, I agreed and paid to have TWO replaced. Yesterday, I found out that only one of the two transaxle CV joints had been replaced. So, ...AAA auto recommended replacing both transaxles, charged me to replace both transaxles and then only replaced ONE. I do not expect a good future for this company.Business Response
Date: 01/15/2025
Good Evening,
The member is coming in on Friday and the store manager will look at with the member. We will update with the resolution.
Thank you,
Dax
Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I met with the store manager twice. He agreed to give a partial refund, if I would remove the negative ****** Review. He said that the refund would take about a month. I removed the ****** Review.Today the manager said that he had been unable to submit a check refund. He further said that corporate isn't going to issue a check until I respond to the BBB complaint that the problem has been resolved satisfactorily.I'm not going to do that until I receive a refund for the original work not completed. I have not been able to contact AAA corporate offices. ###-###-####.
Regards,
******* ********
Business Response
Date: 03/10/2025
A Release of Claims (see attached) was sent to *** ******** on February 13, 2025 via UPS 2nd day mail that indicated we are offering him a refund in the amount of $385.97 with the return of the signed Release of Claims. The envelope containing the Release of Claims also included a pre paid return UPS envelope for his convenience. To date, *** ******** has not returned nor communicated with the Legal Department or the AAA *********** store regarding the return of the signed Release of Claims. Please ask *** ******** to return a fully executed Release of Claims at his earliest convenience.
Best,
Tracy B****
Paralegal-Legal Department
Customer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* ********
Customer Answer
Date: 03/17/2025
The store manager, Austin, originally agreed to return $384 for the parts and work not performed. He said that the home office would send a check within 30 days. He asked me to remove the negative ****** review. I did that and a check never arrived. After further conversations with Austin, I received legal documents from AAA with sever stipulations. i.e. I must sign their documents promising that I will remove all negative comments and posts from the internet and that I will take no other actions and must hold them blameless. The problem remains that I do not trust this company. I cannot guarantee removal of all information from the internet and I have no confidence that they would ever send a refund. They failed to perform the work I paid for and later failed to refund the money as promised.Business Response
Date: 03/21/2025
*** ********** Release of Claims was accompanied with a cover letter with an email address for our Assistant General Counsel, Robyn T*******; he could have contacted her at any time to address his concerns, he did not. When the store manager, called *** ******** on March 10, 2025 to inquire about returning the Release of Claims, here is the communication: *** ******** stated, "I
will NOT be signing the release form." In which the store manager replied, "Sir, you have to
sign so we can submit the check that I agreed upon." *** ******** then said, "I
bet you a dollar you will send a check, but I will not sign the form."A Release of Claims is standard practice when a formal complaint has been filed, ** ******** can seek legal counsel, which is also mentioned in the attached cover letter. He can have an attorney review the Release of Claims for anything he feels is unfair or beyond the scope of this complaint.
Customer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The store manager originally offered to send a check for $384. That never happened. I do not trust this company. AAA sent a form requiring me to hold them blameless and to remove negative comments from the internet, before they would send a check. I do not trust them to honor yet another agreement. They can send a check for $384. That is all.
Regards,
******* ********
Business Response
Date: 03/24/2025
*** ******** could have emailed the Assitant General Counsel, Robyn T******* to discuss his concerns with the Relase of Claims, he did not. If he choses to do so now, he is welcome to. I have again attached the cover letter that was included with the Release of Claims if he choses to communicate with her. It is a common business practice to request a Release of Claims be signed concerning formal complaints, if *** ******** is unwilling to sign or address his concerns with the Assistant General Counsel, we will be unable to offer a refund.Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to the AAA company this morning. I was informed that my membership had been upgraded to premier status, without my consent. I never spoke with anyone or communicated with anyone in anyway about this expensive upgrade. I was told to contact the Ohio branch that was responsible. I called the Ohio branch and spoke with J*****, who said I had to call another number. I waited on hold for 45 minutes with no answer, and J***** hung up on me. When logging into web account, to try and get billing information, I get this message: "We apologize for the inconvenience but we just temporarily experienced an error; our staff has been notified. In order to complete your transaction today please contact one of our membership specialists by calling *********** (###-###-####)." This was the original number that I called.Business Response
Date: 11/13/2024
Dear BBB,
Thank you for reaching out to AAA Club Alliance. We sincerely apologize for any inconvenience you may have encountered while trying to address your concerns.
According to our records, your membership was upgraded to the Premier coverage level effective July 13, 2023. On September 6, 2023, we sent you a detailed renewal statement that outlined the specifics of your new coverage level as well as a comprehensive price breakdown for your records. Additionally, this year, the renewal statement for 2024 was sent out on September 3, 2024.
If Mr. ****** wishes to modify his coverage level, we encourage him to reach out to our dedicated member services center. Mr. ****** can contact them directly at 1-***********, where our team will be happy to assist with any changes or questions he may have.Thank you,
AAA Member Experience
Customer Answer
Date: 12/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.AAA not only initiated but completed an upgrade to my account without any communication to or from me. the will not be able to provide any documentation of a phone call, email or mail from me or to me asking for any sort of upgrade. I doubt I am the only one that they have performed this unethical, and in my opinion illegal business practice.
*****
(PLEASE TYPE YOUR REASONS HERE)
Regards,
***** ******
Business Response
Date: 02/26/2025
I left Mr. ****** a Voicemail on 2/25/25 with my direct phone number. Please call me so we can discuss this.Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have AAA membership Premier. I required Roadside assistance (9/10/24) and called for tow. I was told it would be no more than a 2 hour wait. After 2 hours had passed, I called AAA again. AAA told me that a tow was not available until the next day. If that was the case, why was I never contacted by AAA? I am still waiting with my car.Business Response
Date: 09/13/2024
The members vehicle was towed the next morning. We apologize for the delay and lack of communication surrounding the delay.Customer Answer
Date: 09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* *****Customer Answer
Date: 09/19/2024
I was told forced to remain with the disabled vehicle for 4 hours. I was initially told between 90 and 120 minutes. A lack of communication on the part of AAA required me to male other arrangements.
This was extremely poor customer service. An apology does not serve to satisfy my inconvenience
Business Response
Date: 10/01/2024
We do apologize and would be willing to remove the service call from the next day so that it does not count as a service call toward the membership calls for this membership year. Thank youCustomer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I relied on the information that AAA provided to me. I had to make other arrangements to find transportation home.I paid for expected services and did not receive them.
Regards,
******* *****
Business Response
Date: 11/07/2024
The member can file for reimbursemnet for alternate transportation (taxi, ****, ****) that is covered up to $55. The reimbursement form can be found here: ******************************
Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I was left stranded by AAA. They demonstrated a complete lack of responsibility and concern. I must reiterate that at no time during this event did AAA make an effort to make me aware of the tow status. I pay my AAA membership for this kind of service?
Regards,
******* *****
Customer Answer
Date: 11/22/2024
I am not interested in AAA
Inadequate offer.
Business Response
Date: 12/12/2024
The member has been offered reimbursement for an outside tow/service. We are unable to complete the request without it being filed.Customer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The offer of reimbursement for transportation to my home is lacking. There is no recognition on the part of AAA to the inconvenience they imparted on me due to their own failure.
Regards,
******* *****
Initial Complaint
Date:08/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 7th, 2024 I had my **** ** ******** towed to AAA Alliance - Cincinnati - **** **** ******** *** for a clutch replacement. I had several repair shops to provide a quote for the parts and labor that rounded out to about 3200 to 4000k depending on unforseen circumstances. I was emailed a detailed list of all things needed for the vehicle outside the scope of work I requested that totaled 15K. I declined the extra work and only requested the clutch to be repaired.
I spoke with Dallas C**** the service advisor and Chris J**** was the service tech. I was informed that the scope of work would cost roughly $5100. I was then called back 2 weeks later and informed by Dallas that the cost would now be over $8000 due to having a Super Charger installed on the Vehicle (Which has nothing to do with the clutch). When I received the invoice almost one month later, It contained the parts number which I looked up at the GM distributor as well as **** which is a partner of AAA. I was being charged DOUBLE for every part installed on the vehicle. I am a victim of Price GougingBusiness Response
Date: 08/24/2024
this has been forwarded to our Car Care Management for review.Customer Answer
Date: 08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** *******Customer Answer
Date: 09/17/2024
[[entered manually and confirmed with consumer prior to submitting to the business-BBB Rep-******]]
I communicated with the GM and it's been a horrific experience. He apparently told his reps not to communicate with me when he finished the car.
Nobody gave me a walk-thru of the work. He pretended to be on the phone so he didn't have to deal with me upon giving me the keys.
I just got the vehicle back a week and a half ago and the check engine light is on already.
I have followed up with them via text and call and have not heard back.
August 29th was the first contact, followed up on 9/2 and again today 9/17.
Business Response
Date: 10/01/2024
Email from the Car Care Manager:
Very familiar
with this customer…
This vehicle is
not only has an aftermarket supercharger, but alcohol injection also.
Within the tight factory specs and spacing, it makes this a full custom
job. The quote was given to him and signed off on.
The customer
was struggling coming up with the money for even the deposit. Returned on 7-17-24 to make a deposit of $2,600 and could not get the
difference until 8-14-24 of $3,228.93.
Due to the
increasing hostility toward the staff, $1,800 was removed from his
invoice. His total
cost $5,828.93
This customer
said he decided to move out of state and is now in a rush for his vehicle, but
the parts could not be ordered until he was able to come up with the money.
The custom
ordered parts have not all arrived at our location yet, when they arrive, the
vehicle will be completed asap.
Attached are
the deposits and signatures:
Scott
B*****
AAA Tire & Auto
Car Care ManagerCustomer Answer
Date: 10/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** *******Customer Answer
Date: 10/15/2024
The response that the manager made is inaccurate. Upon the initial Condition Report inpection on June 7th, i was given a cost of roughly $13000 for the scope of work which included parts and labor for work above and beyond the reason my car was not running. I was then told by Dallas C**** that a complete clutch replacement was roughly $5330. I agreed to the terms and gave the green light to proceed AAA had my car for nearly a month after I agreed to the cost, then reached out to me on JULY 16th (over a month later) to tell me what I already knew about the vehicle having a Super Charger kit which they alleged required a greater scope of work resulting in 3k additional in labor costs bringing the new toral to almost 9k. I asked why was this not noticed in the initial quote provided. I was then asked to put down a deposit in order for them to move forward. By then AAA already had my vehicle in their possession for well over a month. Two days later JULY 18th...I physically showed up to the shop and paid $2600 as a down payment and asked for a timeline of completion which I was not given. After various complaints to staff and the General Manager...I came back up to the AAA on August 14th and paid an additional $3228.23 which Dallas told me was the balance. He also told me the ONLY thing needed was to bless the hydraulic break line which took a few hours. I was then called back 3 days later to Dallas telling me they broke the flywheel while draining the break line which made no sense to me. They had my vehicle for another 2 weeks. THE GM admitted to the lapse in work and assured me he would let me know personally when complete. I received the vehicle on August 29th with no explanation of the scope of work completed.Dallas informed me that since I escalated the issue, he could no longer communicate with me. I've ONLY driven the vehicle 3xs since receiving it back and my CHECK ENGINE LIGHT is back on AND the fuel gage no longer works which is directly connected to the clutch system. The GM told me he can no longer communicate with me since I escalated the issue to the BBB. I'm now in search of full refund or lawsuit!Business Response
Date: 11/07/2024
attached are the repair orders with this caseCustomer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.* Has the company addressed the issues of this dispute? No they have not.
* If not, why? The vehicle took 3 months to repair with no viable explaination and I now have a "CHECK ENGINE" light on immediately after I received the vehicle. Once they were informed that I escalated the issue to the BBB, the General Manager told me that he can no longer communicate with me so no one ever returned my calls regarding the lingering issues with the car, no scope of completed work was ever given to me and no explaination of what the problem was was ever explained.
* If an offer of resolution was made, has the company fulfilled the proposed offer? This company has not offered any concessions. They charged me nearly double for the scope of work so that when an offer was made to prorate the cost it merely went back down to what the actual cost of the job was. This ONLY occurred after I threatened legal recourse and the involvement of the local news stations. My grievance has not been settled with AAA.
Business Response
Date: 12/03/2024
Good evening,
I have spoken with *** ******* this evening.
I have provide my direct contact ###-###-#### *****************
*** ******* gas gauge is now working correctly but he will update me if that changes.
I am going to assist in figuring out why the check engine light is on. He is going to provide me what the code read message/ code was/ is when he can.
Thank you,
Dax
Customer Answer
Date: 12/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *******
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