Complaints

This profile includes complaints for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Club Alliance has 39 locations, listed below.

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• 

  AAA Club Alliance

  15 W Central Pkwy Cincinnati, OH 45202-1005

  
• 

  AAA Club Alliance

  471 Ohio Pike Cincinnati, OH 45255-3337

  
• 

  AAA Club Alliance

  8176 Montgomery Rd Cincinnati, OH 45236-2904

  
• 

  AAA Club Alliance

  7733 Mall Rd Florence, KY 41042-1405

  
• 

  AAA Club Alliance

  603 E Main Street Lebanon, OH 45036-1915

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid same day battery service fee of $65.00 and $20.00 only to not need the service so I cancelled no one resolution ###-###-#### no help I just want my refund service was not rendered refund it all

  

  Business Response

  Date: 10/07/2022

  The member was refunded back the same day service fee. However since the member is on an installment plan it was applied towards the balance on the membership. There is a credit balance on the membership of $32.91 that will be issued as a refund in the form of the original payment next week.

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

  no credit the 65.00 total I will remain on installment as agreed when I chose membership I’m  want total fee back to my **** not half. This is a suspect operation here. Refund total 65.00 not credit anything membership plan stays as set originally 

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/31/2022 - I took my car in for initial AC assessment. They said they couldn't find any leak and charged 172.56 for diagnostic and to add dye (at this point no issue from my side). Unfortunately by the end of June it started acting up again and I called on July 5 to schedule appointment
  7/12/2022 (Next available date I could get my car in) - was told that my compressor was leaking and needed to be replaced. Charged total of 960.64 for new compressor, which included cost of replacing serpentine belt as well (at this point still no issue from my side since they assured me that was the only leak detected and I should be good to go.
  9/12/2022 - AC in car had been running warm again for 1+ weeks. I inspected with a blacklight and could clearly see the oil/UV dye mix which was coming out of the compressor (see attached photo).
  9/14/2022 - took car back in to AAA and was at first told they couldn't find the issue; I insisted that they take another look at the compressor but they said that it was definitely NOT the compressor and leak was coming from somewhere else. Kept car until 9/16 when they said that the issue was the condensor which was leaking down onto the compressor, making it look like leaking from the compressor (despite there being no evidence of dye on the lines or other engine parts except the compressor).
  As I did not believe the shop was being honest I refused the additional suggested repair of the condensor which would have been 400+ dollars more. I picked up my car that day and immediately drove it to the nearest auto shop 1.5 miles away. They assessed and said it was definitely the compressor which was leaking. As AAA clearly LIED to me about putting in the bad compressor and tried to fraudulently charge me for another repair instead, I am now filing a complaint and requesting a refund for the cost of the bad compressor and related labor (since I now have zero trust for AAA and I will have to pay another shop to do the job).

  

  Business Response

  Date: 09/28/2022

         I
  spoke to *** ***** this morning and he did confirm that the other shop did say
  he needed a condenser as well and that the shop didn’t do a evac and recharge
  on the system to see if the compressor was indeed bad they were just going by
  the fact the can see dye one the compressor, so I explained that we can replace
  the compressor no problem but if the condenser wasn’t replaced we couldn’t
  warranty out the new compressor if something was to happen to it *** ***** stated he didn’t feel comfortable getting it done here and said he would be
  open to getting it done at a different location so I am working with another
  location to get his compressor replacement  taking care of.
  
  Thanks Keith S*****

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Since speaking with Keith I have independently checked the condenser and found that it was indeed faulty and obviously leaking. According to my previous conversation with **** *********** representative, they explicitly checked the condenser and did not see any obvious sign of leaking although they recommended to replace it (i.e. despite the huge leak which should have been visible to them if they had actually looked). As the information I received from **** *********** was not accurate, I am withdrawing my complaint and sincerely apologize to Keith and AAA auto for my previous accusation of dishonesty.  

  While I am still not 100% convinced that the compressor is ok (since I did not see any dye on tubing to suggest it was running down from the condenser to the compressor), AAA has assured me that they will cover the repair in case the compressor is found to be faulty after replacing the condenser. 

  
  Appreciate help from both BBB and AAA in getting this matter resolved

  Regards,
  ****** *****
  
  

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLAINT ABOUT AAA AUTO BATTERIES -
  Timeline
  
  Fall of 2021 - roadside service call for dead battery; AAA replaced battery with NEW battery with a 3-year guarantee.
  
  August 1, 2022 - less than one year, again roadside service for dead battery; AAA roadside attendant tested and said it was "bad" and "can happen"; replaced with NEW battery and informed me fthis one would have 2 years guarantee, carry-over from the earlier battery with 3 years.
  
  September 10, 2022; 12 noon called AAA to report dead battery; told ETA of about 2 p.m.; Hearing nnothing by 3 p.m., called and told 3:45; Called at 5 p.m.to cancel request because I I had to leave the house.
  September 10, 2022: Wasted FIVE HOURS waiting on roadside service and getting no ETA updates unless I called. Was without another car since wife out of town for the weekend. Again, wasted 5 hours due to AAA lack of service and lack of courtesy ETA updates.
  
  September 12, 2022; local automotive shop sent tow truck; battery dead and done: ONLY 40 days service!!
  Informed by owner of automoive shop with many years in the business that AAA batteries are notoriously bad and cheap...he called AAA batteries the "Walmart" of batteries with a fancy AAA waraparound label.
  
  September 13, 2022: I called local Cincinnati AAA office, spoke to membership person, who took my complaint and said I would get a call from a roadside supervisor "sometime this week."
  
  Bottomline: want BBB to know this BBB company - AAA - of which I have been a local member for 26 years, is using and selling substandard batteries.
  
  My out-of-pocket expenses: $102 towing; $169,95 for an ********** battery. (excluding 6,75 taxes)

  

  Business Response

  Date: 09/23/2022

  We have forwarded this over to our Reimbursement team for processing. Our current processing time is 3-5 weeks. 

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and when I receive the actual reimbursement I report that it has been received.

   

  Until then I cannot yet say this resolution is satisfactory to me ir not. 
  
  
  
  Regards,
  
  
  
  ***** * ******
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, 2022, my son, **** ****** ******* whose AAA membership is part of my family package, broke down 119 miles from our home. He called AAA to pick him up and they promised that they were on the way. Because of his location, (a garage parking lot of a repair where he coasted to) the tow truck driver refused to pick him up. I called AAA, talked to 5 different people and the last person, Mary Beth (according to her, the only Mary Beth in the whole company), promised us that she was going to dispatch a tow truck who later called my son and said he was on the way. He did not come until the next morning. My wife and I had already decided to go pick up our son because we had no faith that he was going to be towed. Our intuition proved correct. We drove a total of 238 miles which took almost 4 hours to pick up our son and bring him home. That day, I told them that I wanted to file a complaint and they promised someone would get back with me. When I eventually spoke to someone on 8-29 (first Crystal H*** and then her supervisor, Alissa) I wanted either a full refund of my entire membership, or reimbursed for the 238 miles we drove at the same rate they pay their tow drivers or at a minimum the IRS mileage rate which was $148.75. Alissa refused either. The best she would do was to give us a $100 credit towards a future membership. I refused the offer and stated that I would be contacting the BBB. She seemed very much indifferent. I would like to be reimbursed for my $148.75 at a minimum or refunded my membership cost for the entire family. A meaningful letter of apology would be nice too but I'm not holding my breath.

  

  Business Response

  Date: 09/08/2022

  I have spoken with the member and explained the situation. The members son was calling for service at a place of repair. We require, anytime a vehicle is at a place of repair, that we are given proof that no bill is owed. I did explain all of this to the member. At this time I did offer to add a credit on the membership for $100.00. I would be willing to issue that amount as a goodwill check for the experience that the member had. We will issue the check and the member should receive the check in approximately 15 business days.

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******

   

  The statement from AAA is a half-truth at best. AAA promised per Mary Beth ("The only Mary Beth at AAA") that a tow truck was on the way after I made it abundantly clear that my son did not go there for repairs since it was 119 miles away from home and even further from his summer residence. They absolutely know this and have the recorded conversation. The tow truck was not on the way despite us being told otherwise and never came until the next morning which meant he had to be picked up or spend the night in the car. Considering their indifference, my claim should be much more. $148.75 does nothing more than cover my mileage to retrieve him and includes NOTHING for my time and frustration. I will accept a check for $148.75 and nothing less. 

  

  Business Response

  Date: 09/09/2022

  We do not reimburse for lost time or inconvenience. At this time we have made the offer for $100.00 goodwill check. We will be unable to offer anything additional.

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******

  Nice try at stating something I did not request. I am not asking to be reimbursed for "lost time or inconvenience". The amount requested is for the IRS rate for mileage reimbursement for us to go pick up our son which you refused to do per our membership. We drove a total of 238 miles round trip because you refused to pick him up. 238X$.625 = $148.75.