Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July 14th, I filed a return request for order ******* through the return portal on the businesses website. I did more receive a confirmation email to return the misfitting parts, which was well within the return period. I contacted the business via email and their online chat portal on July 28th. I was told there was only one person processing returns and to wait. I contacted them again on August 10th, again via email and online chat, and was told again to wait two weeks as there was only one person. When I pressed for a timeline, the agent in the chat disconnected. I tried to reconnect twice and both times the agent did not respond to my messages asking about the order. I am simply asking to return parts that I paid for and ask that they issue a refund for those parts.

  Business Response

  Date: 08/11/2022

  Hi *****,

  I have submitted your concern to the returns manager.  Please write us at [email protected] to follow up on your return.

   

  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

   

   

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/22 my mother and I purchased a refrigerator gasket from Applianceparts365.com. When the seal was delivered, it was damaged and unusable. We requested to return the item for a refund and was issued Return Authorization (RA) number ********* on 5/4/2022. The company requested pictures of the damage to determine whether they required the item be returned, which I sent on 5/7/2022, and also told them we did not need a replacement since we'd already purchased another seal.
  
  I did not receive a response back, so on 5/15/2022 I emailed the returns department inquiring if they needed the gasket returned. I received no response. I phoned the company on 5/20/2022 and left a voicemail asking the same question. I received no return phone call. I emailed the returns department again on 5/24/2022 requesting an immediate response concerning the status of the return. I received no response. I submitted an online request for the status of our return and received no response. On 6/2/2022 and again on 6/16/2022, I Live Chatted with a representative who said they'd forward my request on the status of our return to the returns manager. Finally, on 6/29/2022, I received an email stating they were very behind on returns because they were understaffed and that they did not need the item returned. They also asked if we'd need a replacement sent. Although my original email on 5/7/2022 stated we did not need a replacement, I emailed them back on 7/8/2022 telling them again we did not need a replacement, just a refund. After no response to that email and no refund received, I again emailed the company on 7/28/2022 asking when we can expect a refund. No response was received so I sent one last email today requesting status on our refund and also filed this complaint.

  Business Response

  Date: 08/09/2022

  Hi *******

   

  Thank you for contacting us. We will need to mail a check for your refund because the order is too old to refund to your card.  Please provide a mailing address for the refund.

  
  
  Respectfully,
  
  Marty F
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat
  

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.  

  The business requested a mailing address for a refund, which would be:

   

  ***** ********

  ***** ****** ***** *** **

  ******* **  *****

  
  
  
  Regards,
  
  
  
  ***** ********
  
  

• Initial Complaint

  Date:08/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23, we made a purchase, and paid for 2-3 day shipping. As of 8/5, we have neither heard from the business nor received our product although we were charged for it. We paid $67.74 for a refrigerator Ice Maker Water Valve for Frigidaire Part # *********. Our order number is *******. I have emailed the business to ask for clarification and received no response.

  Business Response

  Date: 08/08/2022

  Hi ****,

   

  Thank you for contacting us. That item has been oversold and is temporarily out of stock.
  Please let us know at [email protected] if you would like to continue waiting or cancel the order and get a refund.  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  
  I would like the have my money refunded to me. So long as this occurs in a timely manner. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would also like the note that the business should address this pattern in the future given the EXTENSIVE history of complaints and find a way to let customers know they can’t deliver on a product prior to a complaint being made here. As they did not inform me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously complained about a broken part that I received on July 5th. It was for a washer timer. Part number **********. Total cost was $171.29 on order number *******. I opened my first complaint on 7.18.2022, in which I finally got a response from applianceparts365.com. They stated in an email that they apologize for the inconvenience and that a refund was issued, please allow 3-5 days for processing. It is now 8.5.2022, and I still haven’t received my refund. I’ve also tried to contact applianceparts365..com with no response once again

  Business Response

  Date: 08/05/2022

  Hi ****,

   

  Thank you for contacting us.
  
  We have issued a full refund.  Please allow three to five days for your credit card company to process it.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order from:
  Appliance Parts 365 **************************
  Phone: ************ Order * ******* (placed on Saturday, April 16, 2022) (attached)
  for: GE part * **********  (***********)
  
  I ordered this broiler element on April 16 for delivery by April 21. It was not even shipped until April 20 via DHL. DHL had no record of the shipment so it could not be tracked. It was delivered 11 days later on April 27 via FedEx. It was NOT a broiler element for a GE range it was a BAKE element for some other range. I contacted the company immediately and provided the requested photos of the element and the tag (attached) which clearly show that it is the wrong part. I requested a prepaid shipping label to return the incorrect item and a complete refund. The company expected me to pay to return the incorrect item and still, after corresponding with the company for almost 4 months, has not issued a refund. I have the original packaging and am still willing to ship the incorrect item back to them if they provide a prepaid FedEX shipping label. I have since ordered and received the correct element from a different company so I am requesting a full refund of $21.78 for the part and shipping cost from Appliance Parts 365.

  Business Response

  Date: 08/04/2022

  Hi *******,

  Thank you for contacting us. Your order has been refunded.
  
  Respectfully,
  
  Marty F
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  
  
  Regards,
  
  
  
  
  
  ******* ******
  
  
  
  

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered icemaker for non-working icemaker in a refrigerator. Icemaker received from Applianceparts365 did not work. I ordered an icemaker from another supplier that works correctly. Contacted the return department with said company filling out the required online form which indicated a response within 48 hours. It's been over 2 weeks and have not had any contact.

  Business Response

  Date: 08/04/2022

  Hi ******,

   

  Thank you for contacting us.
  
  Please be patient with our returns process.
  Please do not resubmit your request.  That slows the process for everybody.
  
  
  We are currently working with limited resources.  Your request will be answered as soon as possible without penalty for exceeding 30 days.
  If you have not completed this process please do so: https://www.applianceparts365.com/returns 
  Requests cannot be processed by email or voice mail.
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 08/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ********
  

  Customer Answer

  Date: 08/10/2022

  A resoutuion of the complaint for me would be to refund my money for a non-working icemaker purchased from Applianceparts365. I have simply received a response indicating the return department is backlogged with requests and to not submit another request (icemaker shipped to me July 8th). This is in no way a resolution for me. ****** ********

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/2022 I ordered 2 replacement stove burners. After they arrived, I installed them, and only one fit properly. The other appeared to have been bent and would not seat properly in the burner holder. I contacted them on 4/26 to start the process for a replacement burner. They replied they were short staffed and to please be patient. I contacted them again on 5/4 and received the same response- short staffed and please be patient. My next contact was 5/21 and I was told I would be contacted within 2 business days. 5/25 came and went with no response from them. Towards the end of the month, I contacted Discover on May 28 via the Internet and filed a dispute. Discover credited my account and said they would follow up on the matter. On July 28, I received an email from Discover saying they could not dispute the charge filed.

  Business Response

  Date: 08/14/2022

  Hi *******,

   

  Thank you for contacting us.
  We are sorry this issue occurred.  Please submit  a photo of the item so we can either issue a refund or resend the item after evaluation.  
  
  If the shipping company provided any notes that they are responsible for the damage please include a photo of that as well.
  
  Please advise on how you would like to proceed.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 Bins for my ********* refrigerator were ordered June 7, 2022. $81.59 was charged to my debit card via ****** for order number *******. Upon opening the box I find 1 part for a ******* refrigerator. I called and left a voicemail to receive no response. A couple days later I try calling again, being prompted to leave a voice mail. I decided to use the online chat option. During the course of this chat, I was told to email pictures of the item I received. I did that and was told to wait for a response. A week goes by and still receive no communication. I again use the online chat option, and explain what was going on. They then proceed to tell me I need to fill out return form for a RMA number to send the unordered item back to them. I am still waiting on this RMA number. I have sent multiple emails to the returns email address as well as the general email to be told to check the spam folder. There is nothing in there. Another couple of additional emails have been sent and I have received total radio silence from them over the last 30 days. It has been almost two months since this order was placed and I have asked multiple times for my money back to no response, no refund, no RMA to return the said item that I didn't even order. I have since bought my 1 part from the manufacturer for what I paid to this company for 2 of them which I still haven't received nor have receive a refund as I no longer need what I originally ordered in June. They do not ever answer the phone and all communication is done via online chat or email, which isn't good business. I don't feel I should have to pay for the return shipping costs as it isn't what was ordered in the first place. It has been well over 30 days since the return process was started. I feel I am not responsible for return costs nor should I be subjected to restocking fees as this was not my fault. I feel I should receive my FULL refund for the cost I was orginally charged for the actual parts I ordered and were charged for.

  Business Response

  Date: 08/02/2022

  Hi ******,

   

  Thank you for contacting us.  Your concern will be forwarded to the returns manager for consideration.
  

  Respectfully.

  
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *******
  

  Customer Answer

  Date: 08/05/2022

  I reject the business response because it just says that my message will be forwarded to the returns manager for consideration. This is not a sufficient answer as I have screenshots of the multiple emails that I have sent to them in regards to the issue after I have followed all the steps they told me to. This has been an ongoing issue for 2 months now and I feel it is not a reasonable answer to make me wait longer. I sent multiple emails to the returns department directly to be totally ignored. The last response I received from them was back in July when they claimed the returns department was behind. Being this far behind is not reasonable when I have tried to communicate with them only to be ignored. I can send the screenshots of the sent and received emails if you would like them.