Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part to complete a repair for a client, ordered 8/26/2022. The item was due to be delivered in 5-10 business days. Today, 9/1/2022 the order was cancelled without explanation. In contacting them they admitted to selling me n item which wasn’t actually in-stock. Meanwhile, I need to reschedule with my client, I’ve lost credibility with them, and I am on alert worried my next order could be cancelled as well. Businesses should not be allowed to accept money for items that aren’t in their inventory, or readily available. Sure, I will get a refund, but I cannot rescue my loss of reputation. I warn all people in the repair business to avoid this company to avoid rewarding this behavior and be sure you order items from legitimate sources. Safe your business from the inherent harm here. The best resolution here is they stop advertising items which are not in-stock so we don’t waste time, money, and key appointment time waiting for their run-around cancellation to set us back.

  Business Response

  Date: 09/02/2022

  Hi ***,

   

  Thank you for contacting us. We are always available to check part availability. 

  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  This business operates a virtual store through a website, which is expected to sell products in real-time. If the system was unsure whether the item was available, then the website must not take the customer's money with a promise to ship the item. Issuing a refund with an apology 1 week later means they are NOT available "anytime" to check product availability because it means for an unknown period up to the point of sale as well as the period up to the point of cancellation they were unable to determine the item was unavailable. The website tried to have me re-order the exact same item whether it was available or not. It is not the job of the consumer to contact the website for each item they wish to purchase and inquire as to the availability of the item, rather the nature of all websites and transactions for online purchases is that the item is available or the company will acquire it at their own cost if the website takes the customer's money.

  I could have purchased this item from a business that actually did have the item in their inventory, instead I've wasted 1 week for the company to finally determine they do not have item available. I have lost reputation which this company is unable to recover. I had already charged the customer for the cost of the item, I will have to issue the customer a refund and reorder the item someplace else, before I've received my own refund. Finally, I run the risk that the market value of the item increase while waiting for this company to tell me the item is not in-stock.  By the time I buy the product from someplace else, I could lose money to inflation alone.

  Companies that operate like this should not be in business, this is no better than a bate and switch scheme. I reject their explanation because they cannot be allowed to take a customer's payment if the item is not in-stock, that means they DID NOT check availability until it was time to ship the item. All of the time up to then they DID NOT check availability, so their statement is false.

  
  Regards,
  
  
  
  *** ********
  
  

  Customer Answer

  Date: 09/02/2022

  They look to have made a site update to tell customers the item is No Longer Available. This is good. However, if you look at the new picture, you can see there is another listing at a higher price. It is the exact same part, and upon selecting that item it does not indicate the item is unavailable. I'm left wondering, is the item unavailable, or did they simply have sellers remorse at selling the item at the lower price point? 

  Business Response

  Date: 09/06/2022

  Hi ***,

   

  Thank you for contacting us. We are available on live chat and email to address any concerns directly.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/22 I placed an order (order# *******) for washer timer, part number #*********** which cost $74.69. I was not given a confirmation email but I was able to talk on the phone to Bryan and he sent me an email with all the necessary information, such as a tracking number. Fast forward to 8/26/22 and the package arrives but it is not the part I ordered. It was an ice tray (part# *************.) Now I have had a terrible time trying to get in contact with this company calling over 20 times. I have also submitted their return form on 8/29/22. Moreover, before I read any of these informative reviews and complaints I ordered (order# *******) the original part a second time, due to my need to fix my washer. Hoping that I would receive it and get a refund for my first order in which I was sent the wrong part.
  
  I am hoping the correct part will come in my second order, but in the meantime, I would like to return the ice tray at no expense to me and receive a refund for that order.

  Business Response

  Date: 09/01/2022

  Hi *********

   

  Thank you for contacting us.
  We are sorry this issue occurred.  Please submit  a photo of the item so we can either issue a refund or resend the item after evaluation.  
  
  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  However, I would like to know where I am to submit the photo asked for by the company.
  
  
  
  Regards,
  
  
  
  ******** ****
  
  

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traction date was Aug 10, 2022, for the amount of $205.20. Ordered was for all ********** Refrigerator parts. (2) Door Shelf Rails, (2) Crisper Drawers, (2) Door Bins and (1) Door Bin. Nature of the dispute is I have not received any of the parts I have ordered and it is going on 19 days, and it is still showing as 'Not Shipped Yet' as a status. I did a live chat, and the response was that 'We are a small company, and we are working as fast as we can to get your order out': the chat ended there, and I was disconnected with me not being able to challenge further discussion. This was last week. There is a disclaimer for ordering parts with this company in that if you place an order, you cannot cancel or get a refund, only an exchange. You only get this disclaimer after you have placed your order and they process your payment without sending you any of the parts you ordered. It appears this company has no intentions of providing you with an update, giving you a refund or the parts, you already paid for. Really needed the two door shelves for my fridge since they are being held up with masking tape on both sides, since I have nowhere else to store the condiments that are on them. It's either throw them out or don't store food in the fridge. Should not have to make that decision since I bought and paid already for the parts needed. Never have I ran into a parts company that doesn't care if you need the parts, you ordered or not. Feel they should not process payment until inventory parts are in stock and ready to be sent out to the customer.

  Business Response

  Date: 08/30/2022

  Hi ****,

   

  Thank you for contacting us.  Your item is now available and is currently in the shipping queue. 
  
  Please be patient with the shipping estimates as we are struggling to maintain inventory and update our system daily so delays are unavoidable due to nationwide labor shortages and shipping delays.
  
  We make every effort to ship all available orders daily, however that is not always practical with the resources we now have.  Processing is done in the order received with priority shipping items shipped first.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****

   

  Update 8/31/2022: Thanks for the inquiry and help in resolving the issue that I was having with noted company.  They had shipped out all the items that I ordered by ****** to me yesterday. I received a text yesterday (8/30), from ****** denoting that I had a package on the way from Appliance 365 to verify it was being delivered. So, in response and as an update to my complaint ID ********* you can close out the complaint as being completed and taken care of by the vender. Thanks again for your help.

  Best regards,

  **** *****

   

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered Refrigerator Damper and Motor Control Assembly for Frigidaire Part # ********* order number ******* on 08/14/2022. I would like to cancel my order but the portal to log in is not working. I called, no answer.

  Business Response

  Date: 08/28/2022

  Hi ******,

   

  Thank you for contacting us.  Cancellations can be done via live chat or email at any time.  

  We have cancelled your order and initiated a refund.
  Please allow 3-5 business days for your financial institution to process the refund.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

• Initial Complaint

  Date:08/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have ordered expensive parts from this company 3 times. they take our money, keep it for 3 weeks, then cancel our orders. this company needs to be shut down. its a scam.

  Business Response

  Date: 08/24/2022

  Hi ****,

  We cancelled your order because the item is no longer available.  That's not exactly a scam.
  

  
  We have initiated a refund. 
  
  Respectfully,
  
  Art M******
  Appliance Parts 365

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for a appliance part for my dryer. Iwas on multiple websites: appliance parts 365 was one of those sites. I had filled out the all the info requested but did not execute the order. I had decided on another part supplier after getting
  A earlier recieve date. This was done all on the same day. I had completed my online order with ******* and recieved my part from *******. Approximately 2 days later I have 2 boxes delivered by USPS in my mailbox. Once again I never completed any transaction with Appliance parts 365. Tried to resolve the problem but getting the run around from Appliance Parts 365.
  Need your help getting this resolved.
  Thank You.

  Business Response

  Date: 08/19/2022

  Hi ***,

   

  Thank you for contacting us.  Please contact us directly at [email protected]
  
  Please follow the process here to initiate a return:  https://www.applianceparts365.com/returns
  
  Please allow 3-5 business days for a response.
  Your initial response may say that we will process within 48 hours.  Please be patient with that expectation.
  
  If you need help to identify the correct part, please provide your model number or contact us on live chat if you want to place another order.  We do not offer exchanges for returned items, only refunds.
  
  Respectfully,
  

  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 08/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** ******
  

  Customer Answer

  Date: 08/22/2022

  Their.online return procedures do not allow for full refund of product and shipping. Refunds are minus shipping and a 10% restocking fee..

  Cusumer is responsible for shipping  costs for product return.

  Customer Answer

  Date: 09/07/2022

  As of today, I have not received a refund.

• Initial Complaint

  Date:08/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a stove top part Oder no. *******, my check has an process. I’ve call 10 times and voice messages and no one has got back to me. Refund my money or send me the part.

  Business Response

  Date: 08/17/2022

  Hi *******,

   

  Thank you for contacting us.
  
  Your order has been delivered by USPS. 

  
  You can track it here:  

  **********************************************************************************
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:08/16/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from applianceparts365.com. They expedited shipping via ***** within 2 business days, but sent the wrong part. I called their support phone number, which went to voicemail, and have received no response in over a week. I also emailed customer support seeking resolution, and received immediate instructions to include a photo of the wrong item, which I provided within minutes, but received no response to several emails. Days later, after emailing again, I received a reply stating the issue was being escalated to a superior, but with no additional information, action, or follow up. When I engaged through live chat a week after receiving the delivery, I was informed the company's "Phone Representative" was out of the office today, but I could call and leave a message. The live chat representative could not get the product shipped, and when I pushed to speak with anyone who could make something happen, the Live Chat was ended abruptly with no resolution. Each request was answered with some form of "I'll notify someone else who will take care of that later," with no plan of action, update on status, or actionable information, added to a repeated history of not delivering on promised actions.
  
  This part cost less than $6, but I hate to let the issue go on principle, and I couldn't find a way to leave a review on their website. The company obviously shipped the first incorrect part on time, but seems to have no desire or method of correcting an error or handling basic customer service.
  
  *While typing this, I received a support email stating the part was authorized to be resent, and that I will receive tracking information once the product is resent. This only seems to have occurred because of my repeated efforts, not because the business was actively trying to correct their mistake. Additionally, I've received assurances that the issue was being handled before, with no result, and I don't yet have shipping information or the part.

  Business Response

  Date: 08/17/2022

  Hi *****,

   

  Thank you for contacting us.

  
  We apologize for the inconvenience.  We advised you via email yesterday that
  your item will be replaced.  The new order number is *******.
  
  Tracking information will be sent when it has been shipped.
  
  Respectfully,
  
  Art M******
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat
  

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The original order was shipped via ***** on the first business day after it was received (ordered Saturday, shipped Monday afternoon). I notified Appliance Parts 365 of this issue a week ago, and followed up repeatedly. They have given me only sporadic response and assurances, but without action. Because of the original shipping timeframe, I know the correct product COULD be shipped in one business day, but no one has made it a priority. Yesterday's email confirmation referenced in the business response was received at 7:38 am Mountain, but I have not received tracking information after a full business day to ship the product (original tracking was shipped in the afternoon). The pattern seems to be continuing, with no apparent urgency for shipping a product where I paid double the product purchase price to expedite shipping. The behavior appears to be to provide lipservice when pressured, but without corresponding action on the part of the company. I'll accept resolution when I actually have the correct product in my possession.

  
  
  Regards,
  
  
  
  ***** ******

   

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for parts for my washing machine on 6-23-2022. I waited 3 weeks before I ever called them to complain. I left a message explaining my issue and that I couldn't get into my email account, so to please call me back. I have left 7 messages so far. Still haven't spoken to anyone, received a phone call back or received my merchandise or a refund.

  Business Response

  Date: 08/14/2022

  Hi *****,

   

  Thank you for contacting us. We have cancelled your order and initiated a refund. 
  Please allow 3-5 business days for your financial institution to process the refund.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

   

   

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not accept a return part without a return authorization number. The problem is that they won't issue the RMA. They keep saying they only have one person handling returns and to give them some time. 60 days is long enough to send a text with a RMA number. I have talked/chatted/emailed them on:
  7/1 email, 7/8 voicemail, 7/8 chat, 7/11 email, 7/11 online form return 2nd time, 7/21 email, 8/10 chat and was told again of only one person working returns.
  Order number is *******. part to return is **********.

  Business Response

  Date: 08/21/2022

  Hi ****,

  Thank you for contacting us.
  

  Your concern has been forwarded directly to the returns department where we are training new staff.
  Please let us know directly at [email protected] if you have not received an RMA.

  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday