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Business Profile

Spa

Hand and Stone Massage and Facial Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/24/24 paid $170.70 1/23/25 $85.35

    Purchase two services on 12/24/24 as Christmas gift and included one promo service.
    1/23/25 $85.35 was deducted for another service. I called that day to cancel. I was told I needed to give a 30 day notice to cancel. A manager left a voicemail a day or so later wanting to offer other option. I called 2 or 3 times after that to get the form sent to cancel.

    I finally received the form today (2/3/25). Form says they will deduct another $85.35 on 2/23/25. I called to see why I have to pay for yet another service I dont want and cant afford. I called 30 days prior to next payment of service. I was told after I cancel its their policy another service has to be purchased after cancelation.

    The day I called to cancel was 30 days prior and a payment was taken from my account that day. It took almost 2 weeks to get the cancellation form. I dont feel I should have to purchase another service because it took management so long to send me the form

Hand and Stone Massage and Facial Spa is NOT a BBB Accredited Business.

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