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Business Profile

Video Production Services

Sentimental Productions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Production Services.

Complaints

This profile includes complaints for Sentimental Productions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentimental Productions has 2 locations, listed below.

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    • Sentimental Productions

      1620 Harrison Ave Cincinnati, OH 45214-1402

    • Sentimental Productions

      PO Box 14716 Cincinnati, OH 45250-0716

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the activities director at the **** **** center and receive multiple calls from your reps wanting to sell your products which we have purchased in the past but when the rep is unprofessional and rude I would rather I no longer receive calls. This particular rep has called before and I let him know that we are still not thorough or prev order and that I would contact the company when we were . He has since continued to call and gets upset when reminded of the same conversation. Today when he called he was reminded of that conversation , he then said " I will make a note not to call while you are there. I let him know I would be here a long time and I am the one who purchases for my department but to go ahead and add that note as I do not want anymore calls from him . He is rude and unprofessional and I will not be subjected to his condescending attitude.

      Business Response

      Date: 09/21/2022

      Sentimental Productions received a letter about a recent customer complaint. I apologize for the delayed response. Case ID is: ********  I didn't receive the email about this so I'm going to submit our response here: 

      Sentimental Productions is aware of the complaint by a customer ******* ******** regarding a negative experience with a telephone sales representative. His conduct on the phone was unprofessional and we have met with the employee and discussed the situation. We will comply with the customer's request and will not contact her again. We will also work to ensure that all of our employees adhere to professional standards when contacting customers over the phone to prevent this situation in the future. 

      Sincerely, 
      Kevin D******
      Vice President
      Sentimental Productions

      Customer Answer

      Date: 09/21/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ********

    Sentimental Productions is NOT a BBB Accredited Business.

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