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Business Profile

Employment Background Check

Asurint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Background Check.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a job with ***** **************. I was offered a contingent offer depending on my background check. ***** uses Asurizt to run their background checks for the FCRA. However, on 05/10/2024 I received an Email from Asurizt stating, "that Asurizt, a consumer reporting agency, is reporting criminal or other public record information that may be adverse about you," to ***** **************. I sent them a response about the report on 05/16/2024 letting them know that the information in the report was not me. I received another Email from them on 05/17/2024 asking for a copy of my photo id, and I sent them a copy of current driver license, and I was able to find a copy of my old driver license, I had on file as well so they could see that the individual they on my report was not me. However, it is 05/21/2024 and I had not heard from them. I will not wait months for them to correct an error they have made, but I am filing a complaint with the Federal Trade commission, Consumer Financial Protection Bureau, Fair Credit Report Act, and the Attorney General's Office. I am listing this information because consumers should know there are places, they can go to file complaints to protect them from any misinformation. If my wife had not worked for the government, I would not have known my rights either.

    Business Response

    Date: 05/21/2024

    Asurint received contact from this consumer on 5.16 and confirmed that same day we we had opened a reinvestigation. As noted to the consumer in this communication, under the Fair Credit Reporting Act, Asurint has up to 30 days to complete our reinvestigation. However, we understand the importance of completing these reinvestigations in as timely a manner as possible. We plan to close out our reinvestigation today and will send further information directly to the consumer in accordance with our legal obligations.

    Customer Answer

    Date: 05/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** *******




  • Initial Complaint

    Date:10/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost a job with Vons in Moorpark California because Asurint has delayed completion of my background check. It has now been 4 weeks and Cybil had to hire someone else. She has repeatedly contacted Asurint and been told it will be completed tomorrow.

    Business Response

    Date: 10/12/2023

    Asurint has completed the open background check for this consumer. Asurint cannot control how quickly a court may respond to a background check request, particularly in California where extended delays are becoming more commonplace across the background screening industry. If the consumer has additional questions or concerns about the completed background check, we encourage him to contact our Compliance Department.

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer report contains details from criminal cases and not just charges.

    Business Response

    Date: 08/07/2023

    Asurint is in receipt of this consumer's complaint. Our Compliance Department will open a reinvestigation per our requirements under the Fair Credit Reporting Act and will contact the consumer with the results of that reinvestigation. 

  • Initial Complaint

    Date:05/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exposing inaccurate information in a report that is a fraud while I'm trying to seek employment that could possibly have a adverse effect. I'm already a victim of identity theft trying to protect my information and wish to dispute this. Order#********

  • Initial Complaint

    Date:03/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business reporting wrong information on mvr/background and caused me not to seek employment. Business reporting I have two valid licenses. I only have one license in the state of Georgia.

    Business Response

    Date: 03/20/2023

    The Asurint Compliance Department has been in contact with the consumer regarding her concerns about her consumer report. The consumer will be notified once our reinvestigation is complete.

Asurint is NOT a BBB Accredited Business.

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