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Business Profile

Glass Blower

Ohio City Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Blower.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $120 on a Groupon for two to take the intro to glass blowing class. I bought the Groupon in December and then booked the class in January for May 31st 2025. I was notified that the class was cancelled with no explanation and no instructions on a refund or rescheduling. Just a code to do so. When I reached out the owner Daniel ****** referred me to the cancellation policy which spoke about last minute cancellations. This is not last minute as the class is more than a month out and none of the concerns sited in the cancellation policy are applicable to this time frame. I have included screen shots of our correspondence as well as the cancellation policy. Upon further research I also read a number of reviews where people had similar issues so it is clear this is a pattern for the business and as they use a third party service for purchase they take no accountability for their actions. I would like to ensure a refund for the money I spent as at this point I do not feel safe or comfortable taking a class with someone who clearly scams his customers.

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/22/22
    144.00
    See the attached images of actual ******** conversation with owner/manager below.
    The owner was rude and belittled my ability to book a reservation. Their words were discriminatory in nature as expecting everyone to have advanced tech skills. They said I better respect and give my attention when doing glass blowing or maybe I should just cancel. In addition, they stated I can come if I am willing to follow directions, policy, and procedure and be open minded and ready to listen.
    I'm am shocked and outraged at how I was treated.

Ohio City Glass is NOT a BBB Accredited Business.

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